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At a Glance
Market Segments
Mid-Market (47.2% of reviews)
Mid-Market (64.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Clari
Star Rating
(5,548)4.6 out of 5
Market Segments
Mid-Market (47.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClariObserve.AI
Star Rating
(238)4.6 out of 5
Market Segments
Mid-Market (64.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AISummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Clari and Observe.AI have a strong star rating of 4.6, indicating overall satisfaction, but Clari has a significantly larger number of reviews (5,376) compared to Observe.AI (214), suggesting a more established user base and potentially more reliable feedback.
- Reviewers mention that Clari excels in its product direction with a score of 9.1, while Observe.AI shines even brighter with a score of 9.7, indicating that users feel more confident in the future development and enhancements of Observe.AI.
- Users on G2 highlight that Observe.AI outperforms Clari in call analysis with a score of 9.1 versus Clari's 8.8, emphasizing that Observe.AI provides more insightful analytics and actionable feedback from calls, which is crucial for sales teams.
- Reviewers say that Clari's lead qualification feature scores lower at 7.7 compared to Observe.AI's impressive 9.0, suggesting that users find Observe.AI's capabilities in identifying and prioritizing leads to be more effective and user-friendly.
- Users report that both products offer quality support, scoring equally at 9.2, but Clari's ease of setup (8.6) is slightly lower than Observe.AI's (9.0), indicating that users may find Observe.AI easier to implement and start using effectively.
- G2 users mention that while Clari has a solid machine learning score of 8.3, Observe.AI's 8.9 indicates a more robust application of AI technologies, particularly in features like AI text summarization and speech-to-text, which are critical for enhancing productivity in sales environments.
Pricing
Entry-Level Pricing
Clari
No pricing availableObserve.AI
No pricing availableFree Trial
Clari
No trial information availableObserve.AI
No trial information availableRatings
Meets Requirements
9.0
4,095
8.8
185
Ease of Use
9.1
4,164
9.2
185
Ease of Setup
8.6
811
9.0
108
Ease of Admin
8.7
597
9.2
91
Quality of Support
9.1
3,347
9.2
181
Has the product been a good partner in doing business?
9.2
591
9.3
93
Product Direction (% positive)
9.1
3,876
9.7
177
Features by Category
Lead Intelligence
8.6
413
Not enough data
8.7
477
Not enough data
8.7
456
Not enough data
Lead Management
8.8
431
Not enough data
8.6
397
Not enough data
8.9
459
Not enough data
Marketing Campaigns
8.7
393
Not enough data
8.6
339
Not enough data
8.5
339
Not enough data
8.8
400
Not enough data
8.9
474
Not enough data
Campaign Execution
8.3
212
Not enough data
8.9
455
Not enough data
8.9
427
Not enough data
9.2
510
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.6
291
|
Verified
Not enough data
7.8
320
|
Verified
Not enough data
7.8
319
|
Verified
Not enough data
7.6
305
|
Verified
Not enough data
Organization
9.1
506
|
Verified
Not enough data
8.8
467
|
Verified
Not enough data
8.7
430
|
Verified
Not enough data
Performance Analysis
8.3
402
|
Verified
Not enough data
8.8
475
|
Verified
Not enough data
Sales Analysis
8.3
378
|
Verified
Not enough data
9.2
497
|
Verified
Not enough data
Generative AI
6.9
108
Not enough data
7.0
107
Not enough data
Agentic AI - AI Sales Assistant
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
Integrated Workflows
9.0
868
Not enough data
9.4
1056
Not enough data
8.6
729
Not enough data
8.8
690
Not enough data
9.4
971
Not enough data
9.0
527
Not enough data
8.5
407
Not enough data
Repeatability and Reportability
8.9
800
Not enough data
9.1
906
Not enough data
9.1
862
Not enough data
8.6
643
Not enough data
8.1
357
Not enough data
AI and Automation
8.4
385
Not enough data
8.2
371
Not enough data
8.5
403
Not enough data
8.1
346
Not enough data
8.2
345
Not enough data
Generative AI
6.9
132
Not enough data
Agentic AI - Sales Engagement
7.6
16
Not enough data
7.4
16
Not enough data
7.8
16
Not enough data
7.5
16
Not enough data
7.4
16
Not enough data
7.4
16
Not enough data
7.2
16
Not enough data
Call Analytics
9.2
146
9.5
43
8.2
129
8.9
44
8.7
140
9.1
44
7.6
105
9.0
40
Agent Performance Management
8.1
107
9.3
40
7.8
142
8.7
42
8.3
125
9.1
43
Generative AI
7.8
30
8.9
17
Agentic AI - Conversation Intelligence
6.7
5
Not enough data
6.3
5
Not enough data
6.7
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
Quality Assurance
Not enough data
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Engagement
Not enough data
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Performance
Not enough data
9.0
126
Not enough data
9.3
134
Generative AI
Not enough data
8.8
28
Not enough data
8.8
28
Sales Team
8.3
182
Not enough data
7.3
162
Not enough data
7.1
163
Not enough data
Intelligence
8.1
176
Not enough data
Feature Not Available
Not enough data
7.5
164
Not enough data
Mapping
Feature Not Available
Not enough data
7.3
162
Not enough data
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.2
418
Not enough data
9.0
464
Not enough data
8.4
465
Not enough data
7.7
399
Not enough data
8.0
401
Not enough data
8.0
373
Not enough data
8.1
346
Not enough data
CRM Data Enrichment
7.5
395
Not enough data
7.6
407
Not enough data
7.2
376
Not enough data
Feature Not Available
Not enough data
7.0
303
Not enough data
Account Management
7.1
356
Not enough data
7.4
358
Not enough data
7.6
387
Not enough data
8.2
411
Not enough data
7.7
332
Not enough data
7.5
332
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
6.5
49
Not enough data
7.5
49
Not enough data
6.9
48
Not enough data
6.7
48
Not enough data
7.2
47
Not enough data
Integrations
7.2
83
Not enough data
8.6
91
Not enough data
8.1
84
Not enough data
7.8
83
Not enough data
9.1
88
Not enough data
Branding & Customizatio
8.5
85
Not enough data
8.6
86
Not enough data
8.1
85
Not enough data
Automatic Rules & Configurations
8.1
86
Not enough data
8.4
87
Not enough data
8.1
86
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.9
24
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
6.9
18
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
Incentives
7.1
105
Not enough data
8.2
254
Not enough data
6.5
110
Not enough data
7.4
106
Not enough data
Personalization
8.3
266
Not enough data
8.6
282
Not enough data
8.8
342
Not enough data
8.4
251
Not enough data
Administrative
9.0
326
Not enough data
8.6
267
Not enough data
8.6
278
Not enough data
Agentic AI - Email Tracking
7.2
12
Not enough data
7.0
11
Not enough data
7.6
11
Not enough data
7.3
11
Not enough data
7.0
11
Not enough data
7.4
11
Not enough data
7.7
11
Not enough data
Analytics
9.2
1447
Not enough data
9.1
1446
Not enough data
9.0
1355
Not enough data
Customizations
9.3
1519
Not enough data
9.3
1469
Not enough data
9.2
1462
Not enough data
9.1
1211
Not enough data
9.2
1519
Not enough data
Generative AI
7.2
169
Not enough data
Agentic AI - Sales Analytics
6.7
26
Not enough data
7.3
26
Not enough data
7.0
26
Not enough data
6.7
25
Not enough data
6.6
26
Not enough data
Data Sourcing
8.3
1124
Not enough data
8.1
1158
Not enough data
8.1
1109
Not enough data
8.7
1319
Not enough data
8.4
1137
Not enough data
Predictive Analytics
7.7
1067
Not enough data
8.3
1228
Not enough data
7.9
1113
Not enough data
8.9
1252
Not enough data
Sales Management
9.0
1306
Not enough data
Feature Not Available
Not enough data
8.3
1159
Not enough data
8.5
1285
Not enough data
Agentic AI - Outbound Call Tracking
6.3
8
Not enough data
6.7
8
Not enough data
Calling
8.7
606
Not enough data
8.7
603
Not enough data
8.9
671
Not enough data
8.9
690
Not enough data
7.3
11
Not enough data
Contacts
9.0
767
Not enough data
8.8
664
Not enough data
8.9
683
Not enough data
Insights
9.1
733
Not enough data
9.0
722
Not enough data
8.5
495
Not enough data
9.2
762
Not enough data
8.8
590
Not enough data
6.9
9
Not enough data
Agentic AI - Sales Coaching
7.2
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
7.7
5
Not enough data
Training
8.3
97
Not enough data
8.2
99
Not enough data
8.1
90
Not enough data
8.7
113
Not enough data
Feedback
8.8
104
Not enough data
8.2
87
Not enough data
8.1
85
Not enough data
8.3
82
Not enough data
8.4
92
Not enough data
8.3
90
Not enough data
8.3
81
Not enough data
Generative AI
7.2
27
Not enough data
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Clari and Observe.AI are categorized as Conversation Intelligence
Unique Categories
Clari is categorized as Business Scheduling, Revenue Operations & Intelligence (RO&I), Customer Revenue Optimization, Sales Engagement, AI Sales Assistant, Account Data Management, Sales Coaching, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, and Salesforce AppExchange Apps
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Reviews
Reviewers' Company Size
Clari
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.5%
Information Technology and Services
20.6%
Marketing and Advertising
6.2%
Computer & Network Security
4.1%
Financial Services
3.5%
Other
38.0%
Outsourcing/Offshoring
13.1%
Consumer Services
12.2%
Hospital & Health Care
7.2%
Telecommunications
6.8%
Financial Services
6.8%
Other
54.1%
Alternatives
Discussions
What groove means in music?
7 Comments
NM
Happy- Pharrell Williams
Groove has improved my workflow phenomenally I can get so much more done, my workflow is so simple and allows me to do so much in...Read more
Is it possible to edit a template in-line when using gmail?
6 Comments
MM
Yes!
1. Hit Goove icon
2. Select you template
3. hit the pencil in the top right
4. Done. :)Read more
How can I get the Indian Accent/ neutral accent script?
3 Comments
RS
Watch more podcast of Indian Influencer so that you will get idea about the way we are speaking ang our tounge twisting.Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Is there a way every time a call is scored and email can be triggered to the agent to notify them ?
1 Comment
Official Response from Observe.AI
Hi Melissa,
Yes! It's possible to get an email sent to your agent letting them know they've had a call scored. Today, you can do this by leaving a...Read more
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