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Compare Clarabridge Engage and Zoho Desk

See this
side-by-side comparison of Clarabridge Engage vs. Zoho Desk
based on preference data from user reviews. Clarabridge Engage rates 4.2/5 stars with 170 reviews. By contrast, Zoho Desk rates 4.4/5 stars with 2,686 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Clarabridge Engage
Clarabridge Engage
(170)
4.2 out of 5
Clarabridge Engage
Zoho Desk
Zoho Desk
(2,686)
4.4 out of 5
Zoho Desk
Optimized for quick response
Star Rating
Clarabridge Engage
Clarabridge Engage
Zoho Desk
Zoho Desk
Market Segments
Clarabridge Engage
Clarabridge Engage
Enterprise (48.2% of reviews)
Zoho Desk
Zoho Desk
Small-Business (70.6% of reviews)
Entry Level Price
Clarabridge Engage
Clarabridge Engage
No pricing information available
Zoho Desk
Zoho Desk
$0 for 3 agents

Clarabridge Engage vs Zoho Desk

When assessing the two solutions, reviewers found Zoho Desk easier to use, set up, and administer. Reviewers also preferred doing business with Zoho Desk overall.

  • Reviewers felt that Zoho Desk meets the needs of their business better than Clarabridge Engage.
  • When comparing quality of ongoing product support, reviewers felt that Clarabridge Engage is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Clarabridge Engage over Zoho Desk.
Categories
Shared Categories
Clarabridge Engage
Clarabridge Engage
Zoho Desk
Zoho Desk
Clarabridge Engage and Zoho Desk are categorized as Social Customer Service
Unique Categories
Zoho Desk
Zoho Desk is categorized as Live Chat, Customer Self-Service, and Help Desk
Pricing
Clarabridge Engage
Clarabridge Engage Pricing
Free Trial
Zoho Desk
Zoho Desk Pricing
FREE
$0for 3 agents
STANDARD
$12/agent/month
PROFESSIONAL
$20/agent/month
ENTERPRISE
$35/agent/month
Free Trial
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Ratings
Meets Requirements
Clarabridge Engage
Clarabridge Engage
8.2
Responses: 158
Zoho Desk
Zoho Desk
8.7
Responses: 2097
Ease of Use
Clarabridge Engage
Clarabridge Engage
8.2
Responses: 158
Zoho Desk
Zoho Desk
8.5
Responses: 2117
Ease of Setup
Clarabridge Engage
Clarabridge Engage
7.6
Responses: 101
Zoho Desk
Zoho Desk
8.2
Responses: 1765
Ease of Admin
Clarabridge Engage
Clarabridge Engage
8.2
Responses: 100
Zoho Desk
Zoho Desk
8.3
Responses: 1780
Quality of Support
Clarabridge Engage
Clarabridge Engage
8.5
Responses: 152
Zoho Desk
Zoho Desk
8.2
Responses: 1889
Ease of Doing Business With
Clarabridge Engage
Clarabridge Engage
8.4
Responses: 100
Zoho Desk
Zoho Desk
8.5
Responses: 1606
Product Direction (% positive)
Clarabridge Engage
Clarabridge Engage
8.8
Responses: 155
Zoho Desk
Zoho Desk
8.6
Responses: 2064
Features
Process
Mentions
Clarabridge Engage
Clarabridge Engage
8.7
Responses: 112
Zoho Desk
Zoho Desk
8.9
Responses: 256
Tickets
Clarabridge Engage
Clarabridge Engage
8.2
Responses: 73
Zoho Desk
Zoho Desk
9.1
Responses: 351
Macros
Clarabridge Engage
Clarabridge Engage
8.4
Responses: 50
Zoho Desk
Zoho Desk
8.6
Responses: 260
Collaboration
Clarabridge Engage
Clarabridge Engage
8.4
Responses: 65
Zoho Desk
Zoho Desk
8.9
Responses: 300
Channels
Email
Clarabridge Engage
Clarabridge Engage
8.4
Responses: 39
Zoho Desk
Zoho Desk
9.2
Responses: 349
Social
Clarabridge Engage
Clarabridge Engage
8.9
Responses: 113
Zoho Desk
Zoho Desk
8.7
Responses: 289
Live Chat
Clarabridge Engage
Clarabridge Engage
8.8
Responses: 37
Zoho Desk
Zoho Desk
8.9
Responses: 267
Phone
Clarabridge Engage
Clarabridge Engage
8.3
Responses: 11
Zoho Desk
Zoho Desk
8.7
Responses: 234
Text
Clarabridge Engage
Clarabridge Engage
8.4
Responses: 29
Zoho Desk
Zoho Desk
9.0
Responses: 247
Insight
Surveys
Clarabridge Engage
Clarabridge Engage
7.9
Responses: 40
Zoho Desk
Zoho Desk
8.9
Responses: 263
Reporting
Clarabridge Engage
Clarabridge Engage
8.3
Responses: 98
Zoho Desk
Zoho Desk
8.9
Responses: 300
Visitor Activity
Clarabridge Engage
Clarabridge Engage
Feature Not Available
Zoho Desk
Zoho Desk
8.9
Responses: 280
Help Desk
Clarabridge Engage
Clarabridge Engage
8.6
Responses: 75
Zoho Desk
Zoho Desk
9.1
Responses: 320
Reviewers' Company Size
Reviewers of Clarabridge Engage were most often representing companies in the Enterprise segment, while reviewers for Zoho Desk were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Clarabridge Engage
Clarabridge Engage
10.4%
Zoho Desk
Zoho Desk
70.6%
Mid-Market
(51-1000 emp.)
Clarabridge Engage
Clarabridge Engage
41.5%
Zoho Desk
Zoho Desk
24.6%
Enterprise
(> 1000 emp.)
Clarabridge Engage
Clarabridge Engage
48.2%
Zoho Desk
Zoho Desk
4.8%
Reviewers' Industry
Clarabridge Engage
Clarabridge Engage Industry
Telecommunications
12.8%
Marketing and Advertising
10.4%
Consumer Goods
6.7%
Logistics and Supply Chain
6.1%
Airlines/Aviation
4.9%
Other
59.1%
Zoho Desk
Zoho Desk Industry
Information Technology and Services
19.5%
Computer Software
10.2%
Telecommunications
3.8%
Retail
3.6%
Marketing and Advertising
3.1%
Other
59.8%
Reviews
Most Helpful Favorable Review
Clarabridge Engage
Bernardo D.
Industry Analyst / Tech Writer in Telecommunications

There are so many things that Engagor does really well. First of all, Engagor revolves around data and analytics, and after using it for 5 minutes you'll notice that it's at the very core of this tool. Engagor focuses on giving you an aggregate view of your...

Zoho Desk
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Clarabridge Engage
GM
User in Marketing and Advertising

I'm not a fan of the measurement system.

Zoho Desk
GC
User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Discussions
Clarabridge Engage
Clarabridge Engage Discussions
Monty the Mongoose crying
Clarabridge Engage has no discussions with answers
Zoho Desk
Zoho Desk Discussions
Where do I find training VDO?
3 comments
Anoloth (Bic) P.
AP
This might be of help too, Anoloth https://www.zoho.com/desk/trial-room.htmlRead more
how do i use chat
2 comments
ID
What chat are you speaking of?Read more
Is it possible for you to make integration with G suite a breeze?
2 comments
Daniel Kaminski de S.
DS
Screenshots
Clarabridge Engage
Clarabridge Engage Screenshots
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