Compare Clarabridge Engage vs Union Metrics

See this
comparison of Clarabridge Engage vs. Union Metrics
based on data from user reviews. Clarabridge Engage rates 4.2/5 stars with 163 reviews. Union Metrics rates 4.2/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Bronze
$525
per month
 
Silver
$1,050
per month
 
Gold
$1,575
per month
 
Platinum
$2,625
per month
 
Free Trial
Free Trial Unavailable
Clarabridge Engage
Free Trial
Union Metrics
Bronze
$525per month
Silver
$1,050per month
Gold
$1,575per month
Platinum
$2,625per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
7.8
Ease of Use
Ease of Use
8.2
8.5
Ease of Setup
Ease of Setup
7.6
7.7
Ease of Admin
Ease of Admin
8.2
8.3
Quality of Support
Quality of Support
8.5
8.7
Ease of Doing Business With
Ease of Doing Business With
8.4
8.7
Product Direction (% positive)
Product Direction (% positive)
8.8
7.1
Meets Requirements
Clarabridge Engage
8.2
Union Metrics
7.8
Ease of Use
Clarabridge Engage
8.2
Union Metrics
8.5
Ease of Setup
Clarabridge Engage
7.6
Union Metrics
7.7
Ease of Admin
Clarabridge Engage
8.2
Union Metrics
8.3
Quality of Support
Clarabridge Engage
8.5
Union Metrics
8.7
Ease of Doing Business With
Clarabridge Engage
8.4
Union Metrics
8.7
Product Direction (% positive)
Clarabridge Engage
8.8
Union Metrics
7.1

Features

Social Media Monitoring
Social Measurement
Clarabridge Engage
8.5
Union Metrics
8.5
Sentiment Scoring
Clarabridge Engage
7.1
Union Metrics
6.7
Influencer Identification
Clarabridge Engage
7.8
Union Metrics
7.2
Social Reporting
Clarabridge Engage
7.8
Union Metrics
7.3
Social Listening
Clarabridge Engage
8.5
Union Metrics
8.0
Reports & Dashboards
Competitor Analysis
Clarabridge Engage
8.2
Union Metrics
7.7
Follower Analysis
Clarabridge Engage
8.2
Union Metrics
7.6
Content Engagement Analysis
Clarabridge Engage
8.5
Union Metrics
8.4
Influencer Identification
Clarabridge Engage
8.2
Union Metrics
7.8
Paid Campaign Tracking
Clarabridge Engage
Not enough data available
Union Metrics
7.2
Attribution
Clarabridge Engage
Not enough data available
Union Metrics
Not enough data available
Report Customizability
Clarabridge Engage
8.2
Union Metrics
6.7
Report Exporting
Clarabridge Engage
8.1
Union Metrics
7.9
Platform
Internationalization
Clarabridge Engage
7.7
Union Metrics
6.7
User, Role, and Access Management
Clarabridge Engage
8.6
Union Metrics
8.3
Scalability
Clarabridge Engage
8.3
Union Metrics
7.3
Performance and Reliability
Clarabridge Engage
8.0
Union Metrics
8.2
API / Integrations
Clarabridge Engage
7.4
Union Metrics
6.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.4%
30.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
53.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
48.5%
16.7%
Clarabridge Engage
Small-Business
10.4%
Mid-Market
41.1%
Enterprise
48.5%
Union Metrics
Small-Business
30.0%
Mid-Market
53.3%
Enterprise
16.7%

Reviewers' Industry

 
Telecommunications
12.9%
Marketing and Advertising
33.3%
 
Marketing and Advertising
10.4%
Public Relations and Communications
13.3%
 
Consumer Goods
6.7%
Information Technology and Services
10.0%
 
Logistics and Supply Chain
6.1%
Online Media
6.7%
 
Airlines/Aviation
4.9%
Non-Profit Organization Management
6.7%
 
Other
58.9%
Other
30.0%
Clarabridge Engage
Telecommunications
12.9%
Marketing and Advertising
10.4%
Consumer Goods
6.7%
Logistics and Supply Chain
6.1%
Airlines/Aviation
4.9%
Other
58.9%
Union Metrics
Marketing and Advertising
33.3%
Public Relations and Communications
13.3%
Information Technology and Services
10.0%
Online Media
6.7%
Non-Profit Organization Management
6.7%
Other
30.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Roberto R.
Agency in Internet

It is a nearly perfect tool for evaluating mentions of keywords, not only in a quantitative way, but also qualitative as it permits you to review each one individually. It would be useful, in order to identify trends, and not only search in past events, to...

Sarah B.
User in Non-Profit Organization Management

TweetReach Pro gives you an opportunity to test hashtags and run multiple reports that can be exported. I use it frequently to measure our reach and impressions from events that we live tweet or from our Twitter chats. Having the data to show to colleagues...

Most Helpful Critical Review
Most Helpful Critical Review
Jenny M.
User in Food & Beverages

That we’re unable to upload video content through CX Social to our brand pages

Joseph Davis W.
User

It's kind of expensive for such a cheap tool. I often have to wait for a couple of mins for the twitter page to load.

 
Clarabridge Engage
Most Helpful Favorable Review
Roberto R.
Agency in Internet

It is a nearly perfect tool for evaluating mentions of keywords, not only in a quantitative way, but also qualitative as it permits you to review each one individually. It would be useful, in order to identify trends, and not only search in past events, to...

Most Helpful Critical Review
Jenny M.
User in Food & Beverages

That we’re unable to upload video content through CX Social to our brand pages

Union Metrics
Most Helpful Favorable Review
Sarah B.
User in Non-Profit Organization Management

TweetReach Pro gives you an opportunity to test hashtags and run multiple reports that can be exported. I use it frequently to measure our reach and impressions from events that we live tweet or from our Twitter chats. Having the data to show to colleagues...

Most Helpful Critical Review
Joseph Davis W.
User

It's kind of expensive for such a cheap tool. I often have to wait for a couple of mins for the twitter page to load.

Screenshots

 
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Videos

 

Your customers are more social than ever. Surprise and delight them with fast, efficient social customer services with CX Social. Listen to the entire social web, filter out the noise and route mentions to the right agent at the right time.

No videos provided
Clarabridge Engage

Your customers are more social than ever. Surprise and delight them with fast, efficient social customer services with CX Social. Listen to the entire social web, filter out the noise and route mentions to the right agent at the right time.

Union Metrics
No videos provided

Downloads

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