Compare Clarabridge Engage vs Conversocial

See this
comparison of Clarabridge Engage vs. Conversocial
based on data from user reviews. Clarabridge Engage rates 4.2/5 stars with 163 reviews. Conversocial rates 4.5/5 stars with 65 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
Clarabridge Engage
Free Trial
Conversocial
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.8
Ease of Use
Ease of Use
8.2
9.2
Ease of Setup
Ease of Setup
7.6
9.1
Ease of Admin
Ease of Admin
8.2
8.8
Quality of Support
Quality of Support
8.5
9.1
Ease of Doing Business With
Ease of Doing Business With
8.4
9.1
Product Direction (% positive)
Product Direction (% positive)
8.8
9.3
Meets Requirements
Clarabridge Engage
8.2
Conversocial
8.8
Ease of Use
Clarabridge Engage
8.2
Conversocial
9.2
Ease of Setup
Clarabridge Engage
7.6
Conversocial
9.1
Ease of Admin
Clarabridge Engage
8.2
Conversocial
8.8
Quality of Support
Clarabridge Engage
8.5
Conversocial
9.1
Ease of Doing Business With
Clarabridge Engage
8.4
Conversocial
9.1
Product Direction (% positive)
Clarabridge Engage
8.8
Conversocial
9.3

Features

Social Media Monitoring
Social Measurement
Clarabridge Engage
8.5
Conversocial
9.3
Sentiment Scoring
Clarabridge Engage
7.1
Conversocial
8.8
Influencer Identification
Clarabridge Engage
7.8
Conversocial
8.6
Social Reporting
Clarabridge Engage
7.8
Conversocial
9.1
Social Listening
Clarabridge Engage
8.5
Conversocial
9.3
Process
Mentions
Clarabridge Engage
8.7
Conversocial
8.8
Tickets
Clarabridge Engage
8.2
Conversocial
8.8
Macros
Clarabridge Engage
8.4
Conversocial
8.7
Collaboration
Clarabridge Engage
8.4
Conversocial
8.9
Channels
Email
Clarabridge Engage
8.4
Conversocial
Not enough data available
Social
Clarabridge Engage
8.9
Conversocial
9.4
Live Chat
Clarabridge Engage
8.8
Conversocial
9.0
Phone
Clarabridge Engage
8.3
Conversocial
Not enough data available
Text
Clarabridge Engage
8.4
Conversocial
8.8
Insight
Surveys
Clarabridge Engage
7.9
Conversocial
8.7
Reporting
Clarabridge Engage
8.3
Conversocial
8.8
Visitor Activity
Clarabridge Engage
7.8
Conversocial
8.8
Help Desk
Clarabridge Engage
8.5
Conversocial
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
10.4%
13.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
35.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
48.5%
50.8%
Clarabridge Engage
Small-Business
10.4%
Mid-Market
41.1%
Enterprise
48.5%
Conversocial
Small-Business
13.8%
Mid-Market
35.4%
Enterprise
50.8%

Reviewers' Industry

 
Telecommunications
12.9%
Marketing and Advertising
7.7%
 
Marketing and Advertising
10.4%
Broadcast Media
7.7%
 
Consumer Goods
6.7%
Utilities
6.2%
 
Logistics and Supply Chain
6.1%
Retail
6.2%
 
Airlines/Aviation
4.9%
Computer Networking
6.2%
 
Other
58.9%
Other
66.2%
Clarabridge Engage
Telecommunications
12.9%
Marketing and Advertising
10.4%
Consumer Goods
6.7%
Logistics and Supply Chain
6.1%
Airlines/Aviation
4.9%
Other
58.9%
Conversocial
Marketing and Advertising
7.7%
Broadcast Media
7.7%
Utilities
6.2%
Retail
6.2%
Computer Networking
6.2%
Other
66.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Roberto R.
Agency in Internet

It is a nearly perfect tool for evaluating mentions of keywords, not only in a quantitative way, but also qualitative as it permits you to review each one individually. It would be useful, in order to identify trends, and not only search in past events, to...

Bernardo D.
Industry Analyst / Tech Writer in Computer Software

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Most Helpful Critical Review
Most Helpful Critical Review
carolayn v.
User

Cuenta con tantos widges que, aveces se nos dificulta leer los informes, se nos dificulta extraer las publicaciones de los foros.

Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

 
Clarabridge Engage
Most Helpful Favorable Review
Roberto R.
Agency in Internet

It is a nearly perfect tool for evaluating mentions of keywords, not only in a quantitative way, but also qualitative as it permits you to review each one individually. It would be useful, in order to identify trends, and not only search in past events, to...

Most Helpful Critical Review
carolayn v.
User

Cuenta con tantos widges que, aveces se nos dificulta leer los informes, se nos dificulta extraer las publicaciones de los foros.

Conversocial
Most Helpful Favorable Review
Bernardo D.
Industry Analyst / Tech Writer in Computer Software

This is not only a great tool to manage your customer services, but also to engage with your fans. No need to have two separate tools for that - you can schedule your content, while responding to your customers' feedback. Additionally, you also get some...

Most Helpful Critical Review
Agency in Marketing and Advertising

Conversocial's in-browser performance is very slow which is why we switched away from it in 2016 and stopped selling them to our clients. We now have a relationship with a tool that provides some limited automated moderation + customer care.

Screenshots

 
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Videos

 

Your customers are more social than ever. Surprise and delight them with fast, efficient social customer services with CX Social. Listen to the entire social web, filter out the noise and route mentions to the right agent at the right time.

No videos provided
Clarabridge Engage

Your customers are more social than ever. Surprise and delight them with fast, efficient social customer services with CX Social. Listen to the entire social web, filter out the noise and route mentions to the right agent at the right time.

Conversocial
No videos provided
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