Compare Claap and Otter.ai 
At a Glance
Market Segments
Small-Business (48.9% of reviews)
Small-Business (73.4% of reviews)
Entry-Level Pricing
No pricing available
Free 1 User
Claap
Star Rating
(407)4.6 out of 5
Market Segments
Small-Business (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ClaapOtter.ai
Star Rating
(465)4.4 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Otter.ai excels in automatic transcription, with users highlighting its ability to save significant time on note-taking during meetings and conversations. One user mentioned, "Otter.ai automatically transcribes meetings and conversations, saving me hours of note-taking every week."
- Users say Claap stands out for its organizational features, allowing users to record meetings and send quick video updates. Reviewers appreciate that everything is well organized in one place, making it easy to find past discussions, which enhances team communication.
- According to verified reviews, Claap has a slight edge in user satisfaction, reflected in its higher star rating. Users have noted that it has "radically transformed the way my team communicates," particularly in remote or hybrid environments, reducing the need for constant meetings.
- Reviewers mention that while Otter.ai is highly effective for transcription, it sometimes struggles with specific workflow needs, as some users have pointed out configuration challenges. However, its ability to summarize conversations is a notable strength, allowing users to focus on discussions without worrying about taking notes.
- G2 reviewers highlight that Claap offers a more user-friendly experience, with many praising its ease of use and setup. One user remarked, "It is very easy to use and makes communication great," indicating that Claap is particularly beneficial for teams looking to streamline their processes.
- Users report that Otter.ai is particularly favored by small businesses, with a significant portion of its reviews coming from this segment. This suggests that it may be a better fit for smaller teams needing robust transcription capabilities, while Claap's features may appeal more to teams focused on video communication and organization.
Pricing
Entry-Level Pricing
Claap
No pricing availableOtter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Free Trial
Claap
No trial information availableOtter.ai
Free Trial is available
Ratings
Meets Requirements
9.2
319
8.8
390
Ease of Use
9.4
339
9.0
395
Ease of Setup
9.3
312
9.0
289
Ease of Admin
8.9
55
8.6
93
Quality of Support
9.1
301
8.4
251
Has the product been a good partner in doing business?
9.0
55
8.5
86
Product Direction (% positive)
9.9
319
8.9
378
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Organization
Not enough data
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Performance Analysis
Not enough data
6.6
68
Not enough data
6.8
67
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
61
Not enough data
8.6
60
Agentic AI - AI Sales Assistant
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Business Instant Messaging
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Generative AI - Business Instant Messaging
Not enough data
9.3
5
AI - Business Instant Messaging
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
78
8.7
89
9.0
79
8.3
88
9.2
78
8.5
86
8.8
75
7.5
22
Artificial Intelligence - Conversation Intelligence
8.9
74
7.7
74
9.1
76
8.7
83
Not enough data
Not enough data
Generative AI
9.2
81
8.7
79
Agentic AI - Conversation Intelligence
9.1
22
8.2
23
8.6
22
8.2
23
9.2
22
8.0
23
9.2
22
8.3
23
8.7
22
8.3
22
8.9
22
8.2
22
9.0
22
7.7
22
Platform Basics
9.1
150
Not enough data
9.3
154
Not enough data
8.4
147
Not enough data
Platform Content
8.6
142
Not enough data
8.6
145
Not enough data
9.2
155
Not enough data
Platform Additional Functionality
8.9
150
Not enough data
8.7
146
Not enough data
Agentic AI - Screen and Video Capture
8.5
32
Not enough data
Voice
8.8
97
8.5
184
8.9
100
8.0
197
Transcription
8.9
101
7.7
192
9.0
101
8.7
179
9.0
98
7.9
157
8.7
97
7.3
159
Editing
8.9
100
8.1
171
8.8
96
Feature Not Available
9.0
95
7.9
176
8.7
97
Feature Not Available
Integration
8.8
93
7.9
156
8.8
92
7.6
52
8.8
94
8.3
168
8.7
96
7.8
149
8.7
96
8.0
159
Agentic AI - Transcription
8.6
20
8.4
50
9.0
20
8.2
49
8.9
20
7.9
48
Platform Features
9.2
83
Not enough data
8.8
79
Not enough data
9.1
80
Not enough data
8.6
78
Not enough data
9.2
78
Not enough data
9.0
78
Not enough data
Organization
8.9
82
Not enough data
8.9
77
Not enough data
9.0
78
Not enough data
Customization
9.0
76
Not enough data
8.8
78
Not enough data
8.6
77
Not enough data
Analytics
8.9
79
Not enough data
9.0
77
Not enough data
9.0
77
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.0
192
Not enough data
7.9
182
Not enough data
8.4
180
Meeting Insights - AI Meeting Assistants
Not enough data
8.0
170
Not enough data
7.8
171
Not enough data
8.7
183
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
8.7
178
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
8.3
84
Not enough data
7.9
83
Not enough data
7.9
86
Not enough data
8.0
83
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
Not enough data
8.6
18
Not enough data
7.6
17
Not enough data
8.6
18
Not enough data
8.9
17
Performance Optimization - Voice Recognition
Not enough data
7.9
18
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Security & Compliance - Voice Recognition
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Advanced AI & Biometric Features - Voice Recognition
Not enough data
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Agentic AI - Voice Recognition
Not enough data
8.4
15
Agentic AI - Note-Taking Software
8.8
30
9.0
28
Action Item Detection - AI Note-taking Software
Not enough data
8.5
63
Not enough data
8.9
64
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
67
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.3
61
Language & Accent Support - AI Note-taking Software
Not enough data
7.6
62
Multi-Platform Integration - AI Note-taking Software
Not enough data
7.8
63
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.1
59
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
64
Speaker Identification - AI Note-taking Software
Not enough data
7.9
65
Pre-Meeting Tools
8.8
199
Not enough data
8.9
197
Not enough data
8.7
191
Not enough data
Meeting Tools
9.1
218
Not enough data
9.2
215
Not enough data
8.9
198
Not enough data
8.9
201
Not enough data
Post-Meeting Tools
8.7
196
Not enough data
8.8
191
Not enough data
9.0
191
Not enough data
Agentic AI - Meeting Management
8.5
69
Not enough data
8.4
79
Not enough data
8.6
68
Not enough data
Categories
Categories
Shared Categories
Claap and Otter.ai are categorized as Transcription, Note-Taking Software, and Conversation Intelligence
Unique Categories
Otter.ai is categorized as AI Note-Taking Software, Business Instant Messaging, AI Sales Assistant, Voice Recognition, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Claap
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.0%
Information Technology and Services
17.4%
Marketing and Advertising
8.3%
Consulting
8.0%
Financial Services
4.3%
Other
40.0%
Marketing and Advertising
11.2%
Computer Software
11.0%
Information Technology and Services
7.5%
Consulting
6.8%
Higher Education
4.8%
Other
58.7%
Discussions
Claap has no discussions with answers
What is Otter.ai used for?
2 Comments
AN
TranscriptionRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
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