# CiviCRM vs Neon CRM Comparison --- ## AI Generated Summary - **G2 reviewers report** that CiviCRM excels in customization and flexibility, allowing organizations to tailor the software to their specific needs. Users appreciate its ability to scale without incurring additional costs, making it a solid choice for those with large databases and user bases. - **Users say** that Neon CRM stands out for its comprehensive support and user-friendly interface. Many find it particularly beneficial for managing events and accessing historical data, which enhances collaboration among multiple users. - **Reviewers mention** that while CiviCRM is powerful and open-source, some users face challenges with setup and configuration. This can lead to a steeper learning curve for new users compared to Neon CRM, which is noted for its intuitive onboarding process. - **According to verified reviews** , Neon CRM offers a broader range of functionalities beyond donor management, which users find valuable for complex assessments of donors and prospects. This versatility is a significant advantage for organizations looking for an all-in-one solution. - **G2 reviewers highlight** that CiviCRM's strong community support can be a great resource for customization and troubleshooting. However, some users feel that the quality of support may not match the responsiveness and effectiveness of Neon CRM's dedicated support team. - **Users report** that both platforms perform well in fundraising capabilities, but CiviCRM's open-source nature allows for more tailored fundraising strategies. In contrast, Neon CRM's user-friendly features make it easier for teams to manage campaigns and track results effectively. | | CiviCRM | Neon CRM | |---|---|---| | **Star Rating** | 3.9 out of 5 | 4.2 out of 5 | | **Total Reviews** | 84 | 431 | | **Largest Market Segment** | Small-Business (88.1% of reviews) | Small-Business (88.9% of reviews) | | **Entry Level Price** | Open Source License | Starting at $99.00 Per Month | --- ## Top Pros & Cons ### CiviCRM **Not enough data** ### Neon CRM Pros: - Ease of Use (56 reviews) - Features (43 reviews) Cons: - Difficult Learning (20 reviews) - Not Intuitive (20 reviews) --- ## Ratings Comparison | Rating | CiviCRM | Neon CRM | |---|---|---| | **Meets Requirements** | 7.8 (40 reviews) | 8.3 (347 reviews) | | **Ease of Use** | 6.8 (39 reviews) | 7.9 (350 reviews) | | **Ease of Setup** | 5.9 (29 reviews) | 7.7 (262 reviews) | | **Ease of Admin** | 7.1 (30 reviews) | 8.3 (246 reviews) | | **Quality of Support** | 7.0 (35 reviews) | 8.2 (335 reviews) | | **Has the product been a good partner in doing business?** | 7.8 (29 reviews) | 8.7 (247 reviews) | | **Product Direction (% positive)** | 8.0 (41 reviews) | 8.6 (327 reviews) | --- ## Pricing ### CiviCRM #### Entry-Level Pricing Plan: Open Source Price: Open Source License [Learn more about CiviCRM](https://www.g2.com/products/civicrm/reviews) #### Free Trial No ### Neon CRM #### Entry-Level Pricing Plan: Neon CRM Price: Starting at $99.00 Per Month Description: Get all the donor management, fundraising, and communication tools you need to turn individual data points into personal connections that drive sustainable growth. Key Features: - 360-Degree Constituent Management - Unlimited Users - Unlimited Forms [Browse all 4 editions](https://www.g2.com/products/neon-one-llc-neon-crm/pricing) #### Free Trial No --- ## Features Comparison By Category ### Fundraising | Product | Score | Reviews | |---|---|---| | **CiviCRM** | N/A | N/A | | **Neon CRM** | 7.8/10 | 174 | #### Administration | Feature | CiviCRM | Neon CRM | |---|---|---| | **Reporting** | Not enough data | 8.1 (161 reviews) | | **Interaction Tracking** | Not enough data | 8.1 (138 reviews) | | **Automation** | Not enough data | 7.7 (147 reviews) | | **Donor Profiles** | Not enough data | 8.6 (157 reviews) | #### Fundraising | Feature | CiviCRM | Neon CRM | |---|---|---| | **Campaign Management** | Not enough data | 8.4 (156 reviews) | | **Online Donation Portal** | Not enough data | 8.7 (160 reviews) | | **Event Planning** | Not enough data | 7.4 (144 reviews) | | **Recurring Donations** | Not enough data | 8.6 (156 reviews) | | **Peer-to-peer Fundraising** | Not enough data | 6.9 (91 reviews) | | **Mobile Capabilities** | Not enough data | 6.8 (111 reviews) | #### Marketing | Feature | CiviCRM | Neon CRM | |---|---|---| | **Email Marketing** | Not enough data | 7.5 (141 reviews) | | **Direct Mail Tools** | Not enough data | 6.9 (119 reviews) | ### Donor Management | Product | Score | Reviews | |---|---|---| | **CiviCRM** | N/A | N/A | | **Neon CRM** | 7.8/10 | 196 | #### Administration | Feature | CiviCRM | Neon CRM | |---|---|---| | **User Dashboard** | Not enough data | 8.3 (182 reviews) | | **Donor Profiles** | Not enough data | 8.5 (179 reviews) | | **Reporting** | Not enough data | 8.0 (180 reviews) | | **Templates** | Not enough data | 7.3 (172 reviews) | | **Customization** | Not enough data | 7.7 (177 reviews) | #### Donor Management | Feature | CiviCRM | Neon CRM | |---|---|---| | **Moves Management** | Not enough data | 7.1 (142 reviews) | | **Pledge Tracking** | Not enough data | 7.4 (133 reviews) | | **E-Document Storage** | Not enough data | 7.0 (137 reviews) | | **Acknowledgments & Communications** | Not enough data | 8.4 (174 reviews) | #### Interoperability | Feature | CiviCRM | Neon CRM | |---|---|---| | **Event Tracking** | Not enough data | 7.8 (151 reviews) | | **Gift Tracking** | Not enough data | 8.4 (144 reviews) | | **Fund Accounting** | Not enough data | 7.7 (130 reviews) | ### Nonprofit CRM | Product | Score | Reviews | |---|---|---| | **CiviCRM** | 7.8/10 | 14 | | **Neon CRM** | 7.3/10 | 235 | #### Constituent Management | Feature | CiviCRM | Neon CRM | |---|---|---| | **Constituent Profiles** | 8.8 (11 reviews) ✓ Verified | 8.3 (189 reviews) ✓ Verified | | **Online Portal** | 8.0 (10 reviews) ✓ Verified | 7.7 (171 reviews) ✓ Verified | | **Donor Communications** | 8.5 (9 reviews) ✓ Verified | 8.1 (191 reviews) ✓ Verified | #### Marketing Automation | Feature | CiviCRM | Neon CRM | |---|---|---| | **Email Marketing** | 8.3 (11 reviews) ✓ Verified | 7.4 (180 reviews) ✓ Verified | | **Lead Management** | 6.7 (5 reviews) ✓ Verified | 6.4 (134 reviews) ✓ Verified | | **Campaign Management** | 7.9 (8 reviews) ✓ Verified | 7.8 (165 reviews) ✓ Verified | | **Marketing ROI Analytics** | 6.7 (5 reviews) ✓ Verified | 6.4 (132 reviews) ✓ Verified | #### Workflow Automation | Feature | CiviCRM | Neon CRM | |---|---|---| | **Donor Prospecting** | 7.3 (8 reviews) ✓ Verified | 6.3 (143 reviews) ✓ Verified | | **Data Entry** | 8.5 (11 reviews) ✓ Verified | 8.0 (185 reviews) ✓ Verified | | **Task Delegation** | 6.7 (5 reviews) ✓ Verified | 6.4 (144 reviews) ✓ Verified | #### Reporting & Analytics | Feature | CiviCRM | Neon CRM | |---|---|---| | **Reporting** | 7.9 (7 reviews) ✓ Verified | 7.8 (195 reviews) ✓ Verified | | **Dashboards** | 7.7 (8 reviews) ✓ Verified | 8.1 (180 reviews) ✓ Verified | | **Automated Reports** | 8.1 (7 reviews) ✓ Verified | 7.4 (164 reviews) ✓ Verified | #### Integrations | Feature | CiviCRM | Neon CRM | |---|---|---| | **Accounting** | 7.0 (5 reviews) ✓ Verified | 7.2 (150 reviews) ✓ Verified | | **Fundraising** | 8.3 (8 reviews) ✓ Verified | 8.3 (182 reviews) ✓ Verified | | **Grant Management** | Not enough data | 6.6 (143 reviews) ✓ Verified | | **Sales POS** | Not enough data | 6.0 (125 reviews) | #### Agentic AI - Nonprofit CRM | Feature | CiviCRM | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | ### Volunteer Management | Product | Score | Reviews | |---|---|---| | **CiviCRM** | N/A | N/A | | **Neon CRM** | 7.5/10 | 58 | #### Volunteer Management | Feature | CiviCRM | Neon CRM | |---|---|---| | **Opportunity Listings** | Not enough data | 7.2 (42 reviews) | | **Volunteer Tracking** | Not enough data | 7.9 (51 reviews) | | **Volunteer Scheduling** | Not enough data | 7.2 (40 reviews) | | **Volunteer Profiles** | Not enough data | 7.6 (43 reviews) | | **Document Management** | Not enough data | 7.1 (40 reviews) | #### Engagement & Communication Tools | Feature | CiviCRM | Neon CRM | |---|---|---| | **Gamification** | Not enough data | 5.7 (34 reviews) | | **Mass Messaging** | Not enough data | 7.9 (45 reviews) | | **Donation Pages** | Not enough data | 8.4 (50 reviews) | | **Mobile Application** | Not enough data | 6.8 (39 reviews) | #### Administration | Feature | CiviCRM | Neon CRM | |---|---|---| | **CRM Integration** | Not enough data | 8.3 (44 reviews) | | **Dashboards & Analytics** | Not enough data | 8.3 (49 reviews) | ### Professional Association Management | Product | Score | Reviews | |---|---|---| | **CiviCRM** | N/A | N/A | | **Neon CRM** | N/A | N/A | #### Agentic AI - Professional Association Management | Feature | CiviCRM | Neon CRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Feature Not Available | | **Multi-step Planning** | Not enough data | Feature Not Available | | **Cross-system Integration** | Not enough data | Feature Not Available | | **Proactive Assistance** | Not enough data | Feature Not Available | | **Decision Making** | Not enough data | Feature Not Available | #### Membership Management | Feature | CiviCRM | Neon CRM | |---|---|---| | **Member Self‑Service Portal** | Not enough data | Not enough data | | **Member Database** | Not enough data | Not enough data | | **Automated Dues & Renewals** | Not enough data | Not enough data | #### Events & Committees | Feature | CiviCRM | Neon CRM | |---|---|---| | **Committee & Group Management** | Not enough data | Not enough data | | **Event Management & Registration** | Not enough data | Not enough data | | **Calendar & Scheduling Tools** | Not enough data | Not enough data | #### Financial & Operational Tools | Feature | CiviCRM | Neon CRM | |---|---|---| | **Integration With Accounting Tools** | Not enough data | Not enough data | | **Email Marketing & Automated Communications** | Not enough data | Not enough data | | **Online Payments & Invoicing** | Not enough data | Not enough data | | **Reporting & Analytics** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Nonprofit CRM Software](https://www.g2.com/categories/nonprofit-crm) **Unique to Neon CRM (5):** [Admission-Based Nonprofit Software](https://www.g2.com/categories/admission-based-nonprofit), [Fundraising Software](https://www.g2.com/categories/fundraising), [Donor Management Software](https://www.g2.com/categories/donor-management), [Volunteer Management Software](https://www.g2.com/categories/volunteer-management), [Professional Association Management Software](https://www.g2.com/categories/professional-association-management) --- ## Reviewer Demographics ### By Company Size | Segment | CiviCRM | Neon CRM | |---|---|---| | **Small-Business** | 88.1% | 88.9% | | **Mid-Market** | 9.5% | 9.9% | | **Enterprise** | 2.4% | 1.2% | ### By Industry #### CiviCRM - **Non-Profit Organization Management:** 28.6% - **Public Relations and Communications:** 6.1% - **Health, Wellness and Fitness:** 6.1% - **Information Technology and Services:** 6.1% - **International Affairs:** 6.1% - **Computer Software:** 4.1% - **Fund-Raising:** 4.1% - **Broadcast Media:** 2.0% - **Civic & Social Organization:** 2.0% - **Commercial Real Estate:** 2.0% - **Other:** 32.7% #### Neon CRM - **Non-Profit Organization Management:** 55.4% - **Performing Arts:** 4.0% - **Civic & Social Organization:** 3.5% - **Religious Institutions:** 3.5% - **Fund-Raising:** 2.2% - **Museums and Institutions:** 2.2% - **Education Management:** 2.2% - **Hospital & Health Care:** 2.0% - **Health, Wellness and Fitness:** 1.5% - **Individual & Family Services:** 1.5% - **Other:** 21.9% --- ## Alternatives ### Alternatives to CiviCRM - [InfoFlo Software](https://www.g2.com/products/infoflo-software/reviews) — 4.5/5 stars (95 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (906 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2166 reviews) - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) — 4.1/5 stars (4864 reviews) - [Donorbox](https://www.g2.com/products/donorbox/reviews) — 4.6/5 stars (1498 reviews) - [Zeffy](https://www.g2.com/products/zeffy/reviews) — 4.9/5 stars (1044 reviews) - [NationBuilder](https://www.g2.com/products/nationbuilder/reviews) — 4.2/5 stars (108 reviews) ### Alternatives to Neon CRM - [Bonterra EveryAction](https://www.g2.com/products/bonterra-everyaction/reviews) — 4.3/5 stars (283 reviews) - [Virtuous CRM+](https://www.g2.com/products/virtuous-crm/reviews) — 4.3/5 stars (281 reviews) - [Bloomerang CRM](https://www.g2.com/products/bloomerang-crm/reviews) — 4.6/5 stars (906 reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) — 3.9/5 stars (622 reviews) - [DonorPerfect](https://www.g2.com/products/donorperfect/reviews) — 4.4/5 stars (566 reviews) - [DonorSnap](https://www.g2.com/products/donorsnap/reviews) — 4.2/5 stars (130 reviews) - [Agentforce Nonprofit (formerly Salesforce Nonprofit Cloud)](https://www.g2.com/products/agentforce-nonprofit-formerly-salesforce-nonprofit-cloud/reviews) — 4.1/5 stars (87 reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) — 4.7/5 stars (2166 reviews) - [Little Green Light](https://www.g2.com/products/little-green-light/reviews) — 4.4/5 stars (63 reviews) - [Bonterra Network for Good](https://www.g2.com/products/bonterra-network-for-good/reviews) — 4.6/5 stars (417 reviews) --- ## Top Discussions ### CiviCRM - Title: [Do any of the reviewers of CiviCRM have integration with an ERP or Accounting solution (Quickbooks, Sage, Dynamics, etc.)?](https://www.g2.com/discussions/civicrm-with-erp-accounting) — 2 comments, 2 upvotes > **Top comment:** "CiviCRM comes with integration with QuickBooks via .iif (Intuit Interchange Format) files. Bookkeeping transactions can also be exported as .csv files and..." - Title: [Are there any courses available to help non-current-users become more familiar with the system?](https://www.g2.com/discussions/26017-are-there-any-courses-available-to-help-non-current-users-become-more-familiar-with-the-system) — 1 comment, 1 upvote > **Top comment:** "There are online classes offered through CIVICRM.org" ### Neon CRM - Title: [How do I take a screenshot of my login](https://www.g2.com/discussions/how-do-i-take-a-screenshot-of-my-login) — 1 comment, 1 upvote > **Top comment:** "Yes, Tristan is right! You can respond to comments from within the platform. https://slopeunblocked.co" - Title: [Is there a way to run a report so that every gift that has been made in a specific campaign can be listed with the total amount, instead of individual gifts listed?](https://www.g2.com/discussions/51451-is-there-a-way-to-run-a-report-so-that-every-gift-that-has-been-made-in-a-specific-campaign-can-be-listed-with-the-total-amount-instead-of-individual-gifts-listed) — 1 comment, 1 upvote > **Top comment:** "Hi Jessica! Thanks for your question. Here's the link to our support guide to reporting, where you'll find the answer..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/civicrm-vs-neon-one-llc-neon-crm)