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# CiviCRM vs Salesforce Sales Cloud Comparison - What are their main differences?

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CiviCRMSalesforce Sales Cloud[+ Add Product](#)

Pricing

**CiviCRM**

**$0.00** · CiviCRM

**$15.00** Flat Rate Per Month · CiviCRM Spark

**Salesforce Sales Cloud**
Free Trial

**$25.00** 1 User Per Month · Starter Edition

**$100.00** 1 User Per Month · Professional Edition

**$165.00** 1 User Per Month · Enterprise Edition

**$330.00** 1 User Per Month · Unlimited Edition

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**Pricing Insights**
from reviews

Perceived Cost

**CiviCRM**
$$$$$

**Salesforce Sales Cloud**
$$$$$

Average Discount

**CiviCRM**
Not enough reviews yet

**Salesforce Sales Cloud**
16%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**CiviCRM** 6 months
Based on 100 responses

**Salesforce Sales Cloud** 6 months
Based on 100 responses

Return on Investment

**CiviCRM** 6 months
Based on 100 responses

**Salesforce Sales Cloud** 6 months
Based on 100 responses

 ![CiviCRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565644/civicrm.svg "CiviCRM")

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

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**Pros & Cons**
from reviews

**CiviCRM**
Not enough data

**Salesforce Sales Cloud**

Easy To Use (901)

More Time Selling (706)

High Costs (584)

Steep Learning Curve (396)

Integrations

**CiviCRM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e6fbd3b1d8ff1d11f03880c5fd1d20d5/authorize-net.png "Product Avatar Image")

Authorize.net

](https://www.g2.com/products/authorize-net/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dbca030de92c58dd5a617b2251530c2f/iats-payments.png "Product Avatar Image")

iATS Payments

](https://www.g2.com/products/iats-payments/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_1705b85e1cfa571866791ea4a064a3ab/stripe-stripe-payments%282%29.jpg "Product Avatar Image")

Stripe Payments

](https://www.g2.com/products/stripe-stripe-payments/reviews)[
View all
](https://www.g2.com/products/civicrm/integrations)

**Salesforce Sales Cloud**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-revenue-marketing.png "Product Avatar Image")

6sense Revenue Marketing

](https://www.g2.com/products/6sense-revenue-marketing/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a32e0e26763af4564c2d6b2d497f3b71/6sense-sales.png "Product Avatar Image")

6sense Sales Intelligence

](https://www.g2.com/products/6sense-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_134c91bb90489a69dad41d269f19787f/8x8-work.png "Product Avatar Image")

8x8 Work

](https://www.g2.com/products/8x8-work/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[
View all
](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/integrations)

Screenshots

**CiviCRM**
 ![CiviCRM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/4304/CiviCRM_update-CiviCore-Dashboard_homescreen-en.jpg)

**Salesforce Sales Cloud**
 ![Salesforce Sales Cloud screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1331455/Screenshot-2025-02-28-at-3.19.28-PM.png)

**Ratings**
from reviews

Meets Requirements

**CiviCRM**

**7.8** /10

Based on 40 responses

**Salesforce Sales Cloud**

**8.8** /10

Based on 14,333 responses

Ease of Use

**CiviCRM**

**6.8** /10

Based on 39 responses

**Salesforce Sales Cloud**

**8.2** /10

Based on 19,735 responses

Ease of Setup

**CiviCRM**

**5.9** /10

Based on 29 responses

**Salesforce Sales Cloud**

**7.9** /10

Based on 10,631 responses

Ease of Admin

**CiviCRM**

**7.1** /10

Based on 30 responses

**Salesforce Sales Cloud**

**7.9** /10

Based on 4,589 responses

Quality of Support

**CiviCRM**

**7.0** /10

Based on 35 responses

**Salesforce Sales Cloud**

**8.1** /10

Based on 12,527 responses

Has the product been a good partner in doing business?

**CiviCRM**

**7.8** /10

Based on 29 responses

**Salesforce Sales Cloud**

**8.4** /10

Based on 4,555 responses

Product Direction (% positive)

**CiviCRM**

**8.0** /10

Based on 41 responses

**Salesforce Sales Cloud**

**8.3** /10

Based on 13,907 responses

**Features**
ratings from reviews

CRM

Not enough data

**8.8** /10

Based on 12,745 responses

Location Intelligence

Not enough data

**8.4** /10

Based on 45 responses

AI Sales Assistant

Not enough data

**8.8** /10

Based on 442 responses

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Sales Engagement

Not enough data

**8.5** /10

Based on 642 responses

Conversation Intelligence

Not enough data

**8.9** /10

Based on 185 responses

Nonprofit CRM

**7.8** /10

Based on 14 responses

Not enough data

Revenue Operations & Intelligence (RO&I)

Not enough data

**8.4** /10

Based on 88 responses

Field Sales

Not enough data

**8.6** /10

Based on 41 responses

Business Scheduling

Not enough data

**8.3** /10

Based on 186 responses

Sales Planning

Not enough data

**8.5** /10

Based on 207 responses

Lead Scoring

Not enough data

**8.5** /10

Based on 520 responses

Sales Performance Management

Not enough data

**8.5** /10

Based on 689 responses

Email Tracking

Not enough data

**8.4** /10

Based on 718 responses

Sales Analytics

Not enough data

**8.5** /10

Based on 1,215 responses

Outbound Call Tracking

Not enough data

**8.6** /10

Based on 222 responses

Sales Coaching

Not enough data

**8.7** /10

Based on 311 responses

Sales Enablement

Not enough data

**8.3** /10

Based on 446 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
88.1%

Mid-Market(51-1000 emp.)
9.5%

Enterprise(\> 1000 emp.)
2.4%

Small-Business(50 or fewer emp.)
88.1%

Mid-Market(51-1000 emp.)
9.5%

Enterprise(\> 1000 emp.)
2.4%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

Small-Business(50 or fewer emp.)
20.6%

Mid-Market(51-1000 emp.)
45.7%

Enterprise(\> 1000 emp.)
33.7%

**Reviewers' Industry**

[![CiviCRM](https://images.g2crowd.com/uploads/product/hd_favicon/1487565644/civicrm.svg "CiviCRM")](https://www.g2.com/products/civicrm/reviews)
CiviCRM

Non-Profit Organization Management
28.6%

Public Relations and Communications
6.1%

Health, Wellness and Fitness
6.1%

Information Technology and Services
6.1%

International Affairs
6.1%

Other
46.9%

[![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
Salesforce Sales Cloud

Computer Software
13.1%

Information Technology and Services
11.7%

Financial Services
7.1%

Marketing and Advertising
4.8%

Non-Profit Organization Management
3.0%

Other
60.4%

Alternatives

**CiviCRM Alternatives**

 ![Neon CRM](https://images.g2crowd.com/uploads/product/hd_favicon/055c9ab478d704cca7885bcd8db5650d/neon-one-llc-neon-crm.svg "Neon CRM")

[
Neon CRM
](/products/neon-one-llc-neon-crm/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Zoho CRM](https://images.g2crowd.com/uploads/product/hd_favicon/27ab543b51f7ec2623c5b2613dcf73e2/zoho-crm.svg "Zoho CRM")

[
Zoho
](/products/zoho-crm/reviews)

 ![Dynamics 365 Sales](https://images.g2crowd.com/uploads/product/hd_favicon/4f78b7a6cf55be3072d0203c78e0e657/dynamics-365-sales.png "Dynamics 365 Sales")

[
Microsoft Dynamics 365 Sales
](/products/dynamics-365-sales/reviews)

**Salesforce Sales Cloud Alternatives**

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
](/products/hubspot-sales-hub/reviews)

 ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")

[
Apollo.io
](/products/apollo-io/reviews)

 ![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")

[
Outreach
](/products/outreach/reviews)

## CiviCRM vs Salesforce Sales Cloud

When assessing the two solutions, reviewers found Salesforce Sales Cloud easier to use, set up, and administer. Reviewers also preferred doing business with Salesforce Sales Cloud overall.

- Reviewers felt that Salesforce Sales Cloud meets the needs of their business better than CiviCRM.
- When comparing quality of ongoing product support, reviewers felt that Salesforce Sales Cloud is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Salesforce Sales Cloud over CiviCRM.