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Compare Citrix Gateway and Zoho Assist 
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At a Glance
Market Segments
Enterprise (57.6% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Citrix Gateway
Star Rating
(72)4.0 out of 5
Market Segments
Enterprise (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Citrix GatewayZoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho Assist excels in "Remote Control" capabilities, scoring a remarkable 9.6, which reviewers mention makes it easy to assist clients without any hassle. In contrast, Citrix Gateway's remote access features, while solid, score lower at 8.0, indicating less user satisfaction in this area.
- Reviewers mention that Zoho Assist's "Ease of Setup" is rated at 9.3, making it a favorite among small businesses looking for quick deployment. Citrix Gateway, however, has a lower score of 7.4, with users noting that the setup process can be more complex and time-consuming.
- G2 users highlight Zoho Assist's "Quality of Support" with a score of 8.8, indicating that users feel well-supported when issues arise. In contrast, Citrix Gateway's support quality is rated at 7.4, with some users expressing frustration over slower response times.
- Users on G2 report that Zoho Assist's "Unattended Remote Access" feature is highly effective, scoring 9.3, which reviewers say is crucial for managing multiple devices seamlessly. Citrix Gateway's similar feature scores lower at 8.0, suggesting it may not be as robust for unattended sessions.
- Reviewers mention that Zoho Assist's "Multi-Monitor Support" is rated at 8.5, allowing users to manage multiple screens efficiently during remote sessions. Citrix Gateway, however, has a lower score of 7.9, indicating that users may face limitations when working with multiple displays.
- Users say that Zoho Assist's "Session Recording" feature, rated at 8.2, is beneficial for training and quality assurance purposes. Citrix Gateway's session recording, rated at 7.9, is seen as less effective, with some users wishing for more advanced features in this area.
Pricing
Entry-Level Pricing
Citrix Gateway
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Citrix Gateway
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
8.6
51
9.2
507
Ease of Use
8.5
52
9.3
517
Ease of Setup
7.6
14
9.3
433
Ease of Admin
6.9
8
9.3
384
Quality of Support
7.5
42
8.9
427
Has the product been a good partner in doing business?
8.3
7
9.2
372
Product Direction (% positive)
5.7
51
9.3
501
Features by Category
Authentication Options
8.7
17
Not enough data
9.1
16
Not enough data
8.0
16
Not enough data
8.6
14
Not enough data
7.9
12
Not enough data
7.7
11
Not enough data
Access Control Types
8.7
13
Not enough data
9.0
14
Not enough data
8.2
14
Not enough data
8.6
12
Not enough data
6.8
10
Not enough data
Administration
8.2
13
Not enough data
8.8
13
Not enough data
8.6
13
Not enough data
8.2
14
Not enough data
7.7
13
Not enough data
Platform
7.7
11
Not enough data
8.2
13
Not enough data
7.4
13
Not enough data
7.8
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.3
11
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.7
10
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
Network
9.2
10
Not enough data
9.1
9
Not enough data
8.5
9
Not enough data
Logistics
9.1
9
Not enough data
9.0
8
Not enough data
8.3
6
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.8
43
Not enough data
8.4
44
Not enough data
7.7
43
Conferencing Options
Not enough data
7.7
44
Not enough data
7.4
46
Not enough data
7.2
46
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
191
Not enough data
8.5
187
Not enough data
8.3
172
Not enough data
9.3
190
Not enough data
8.5
175
Not enough data
8.6
177
Maintenance
Not enough data
8.6
178
Not enough data
8.2
160
Communication
Not enough data
8.5
175
Not enough data
7.3
145
Not enough data
7.1
146
Not enough data
7.9
147
Security
Not enough data
8.7
155
Not enough data
8.8
152
Device Support
Not enough data
8.3
161
Not enough data
8.9
173
Not enough data
8.8
166
Performance
Not enough data
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.4
31
Feature Not Available
8.5
31
8.2
186
7.8
28
8.1
188
7.9
25
8.1
171
8.0
25
8.1
171
8.0
27
9.2
213
7.9
31
8.5
199
Platform
8.2
32
8.7
196
6.5
24
8.3
184
8.3
32
Feature Not Available
8.4
30
9.2
207
Security
8.0
27
Feature Not Available
8.3
28
Feature Not Available
7.9
26
8.3
159
Categories
Categories
Shared Categories
Citrix Gateway and Zoho Assist are categorized as Remote Desktop
Unique Categories
Citrix Gateway is categorized as Network Access Control (NAC) and Single Sign-On (SSO)
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
Citrix Gateway
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.7%
Hospital & Health Care
9.1%
Consumer Services
7.6%
Banking
6.1%
Telecommunications
4.5%
Other
56.1%
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
Discussions
Is Citrix gateway a VPN?
1 Comment
DS
It's more than vpn it provides contextual sso without vpnRead more
Citrix Gateway has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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