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Compare Citrix DaaS and SolarWinds DameWare Remote Support 
Featured Products
At a Glance
Market Segments
Enterprise (58.0% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Citrix DaaS
Star Rating
(545)4.1 out of 5
Market Segments
Enterprise (58.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Citrix DaaSSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Citrix DaaS excels in providing a seamless user experience, with many praising its user-friendly interface and smooth performance. Users appreciate the ability to work from anywhere, highlighting the platform's efficiency and clean UI.
- Users say SolarWinds DameWare Remote Support stands out for its fast issue resolution, allowing support teams to quickly address end-user problems without long connection times. This feature is particularly beneficial for maintaining productivity during technical difficulties.
- Reviewers mention that while Citrix DaaS has a solid overall rating, it has fewer recent reviews compared to SolarWinds DameWare, which may indicate a more stable user base. This could suggest that users of DameWare are consistently satisfied with their experience.
- According to verified reviews, SolarWinds DameWare is noted for its unattended support capabilities, allowing technicians to resolve issues without interrupting the end user. This feature enhances the support experience by minimizing disruptions.
- G2 reviewers highlight that Citrix DaaS, while strong in usability, faces challenges in meeting specific workflow needs for some users, with reports of configuration difficulties. This contrasts with DameWare's versatility, which users find easy to maintain and adaptable to various support scenarios.
- Users appreciate that both products offer solid support quality, but DameWare's higher ratings in ease of setup and administration suggest it may be more accessible for teams looking to implement remote support solutions quickly and efficiently.
Pricing
Entry-Level Pricing
Citrix DaaS
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
Citrix DaaS
No trial information availableSolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
8.8
421
9.1
60
Ease of Use
8.5
424
9.0
60
Ease of Setup
8.2
123
8.8
41
Ease of Admin
8.2
119
9.0
40
Quality of Support
8.2
363
8.2
48
Has the product been a good partner in doing business?
8.6
121
8.7
38
Product Direction (% positive)
7.7
404
7.1
57
Features by Category
Login Options
9.4
18
Not enough data
8.4
16
Not enough data
Productivity
8.4
15
Not enough data
8.9
15
Not enough data
8.3
17
Not enough data
Not enough data
Not enough data
8.6
14
Not enough data
Customization
8.7
17
Not enough data
Not enough data
Not enough data
9.0
17
Not enough data
Agentic AI - Unified Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Functionality
9.3
63
Not enough data
9.2
63
Not enough data
Desktop Management
9.2
64
Not enough data
9.2
61
Not enough data
8.8
59
Not enough data
Support
8.9
56
Not enough data
Security
9.1
62
Not enough data
9.1
57
Not enough data
8.9
58
Not enough data
9.0
61
Not enough data
Functionality
9.0
71
Not enough data
8.5
59
Not enough data
8.5
57
Not enough data
Management
8.6
58
Not enough data
8.4
58
Not enough data
8.6
60
Not enough data
8.8
56
Not enough data
Administration
8.6
29
9.1
15
8.8
30
8.7
13
8.3
28
8.7
15
8.9
27
7.1
7
8.6
29
Feature Not Available
8.3
27
9.4
17
8.3
30
Feature Not Available
Platform
8.9
29
8.8
13
Feature Not Available
Feature Not Available
9.0
31
Feature Not Available
Feature Not Available
9.6
19
Security
Feature Not Available
7.2
6
Feature Not Available
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
Citrix DaaS and SolarWinds DameWare Remote Support are categorized as Remote Desktop
Unique Categories
Citrix DaaS is categorized as Desktop as a Service (DaaS), Virtual Desktop Infrastructure (VDI), and Unified Workspaces
SolarWinds DameWare Remote Support is categorized as Remote Support
Reviews
Reviewers' Company Size
Citrix DaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.5%
Hospital & Health Care
12.4%
Financial Services
6.0%
Higher Education
3.9%
Insurance
3.5%
Other
58.8%
Information Technology and Services
11.8%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
66.2%
Alternatives
Discussions
What is Citrix virtual apps and desktops?
2 Comments
NA
Citrix Virtual Apps is application virtualization software that delivers centrally-hosted Windows applications to local devices without the necessity of...Read more
How do I install Citrix virtual apps and desktops?
2 Comments
HS
Component prerequisites are installed automatically See the Citrix StoreFront and the Citrix License Server documentation for their supported platforms and...Read more
Whether Citrix will bring offerings similar to AVD?
1 Comment
SD
Are they even thinking that way? doubt that.... they are currently going through the acquisition and mostly going to take a stand for public cloud with all...Read more
SolarWinds DameWare Remote Support has no discussions with answers
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