G2 reviewers report that VICTIG Background Checks excels in customer service, with users highlighting the team's responsiveness and willingness to tailor services to meet specific business needs. One user noted, "VICTIG is very communicative and jumps in with both feet to really try to understand your needs."
Users say both VICTIG and Cisive have friendly and helpful teams, but VICTIG stands out with a perfect score in responsiveness and communication skills. Reviewers appreciate how quickly VICTIG addresses inquiries, stating, "the customer service is outstanding and always quick to help."
According to verified reviews, VICTIG Background Checks has a significantly higher volume of feedback, with 489 reviews compared to Cisive's 110. This suggests a broader user base and potentially more reliable insights into the product's performance.
Reviewers mention that while both products have similar star ratings, VICTIG's overall G2 Score of 72.3 indicates a higher level of user satisfaction. Users appreciate the quality of work and the team's expertise, with VICTIG scoring notably high in these areas.
Users highlight that Cisive also provides good customer service, with some praising the team's ability to identify software glitches. However, they note that the level of personalization and follow-up seen with VICTIG is less prevalent, making VICTIG a preferred choice for those seeking a more engaged partnership.
According to recent feedback, VICTIG Background Checks is recognized for its accommodating nature, with users expressing appreciation for the staff's friendliness and efficiency. This level of service seems to create a stronger sense of partnership compared to Cisive, where users value the team but report a less personalized experience.
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