# CisionOne vs Muck Rack Comparison - What are their main differences?

At a Glance

Star Rating

**CisionOne** [

3.9/5(1,344)

](https://www.g2.com/products/cisionone/reviews#reviews)

**Muck Rack** [

4.5/5(502)

](https://www.g2.com/products/muck-rack/reviews#reviews)

Market Segments

**CisionOne**
Small-Business (43.8% of reviews)

**Muck Rack**
Small-Business (56.3% of reviews)

Pros & Cons

**CisionOne**
[
Ease of Use (69)
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882934&qs=pros-and-cons#reviews)[
Helpful (40)
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881501&qs=pros-and-cons#reviews)[
Data Inaccuracy (37)
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1882425&qs=pros-and-cons#reviews)[
Not Intuitive (27)
](https://www.g2.com/products/cisionone/reviews?filters%5Bsentiment_snippet%5D=1881201&qs=pros-and-cons#reviews)

**Muck Rack**
[
Ease of Use (72)
](https://www.g2.com/products/muck-rack/reviews?filters%5Bsentiment_snippet%5D=1313100&qs=pros-and-cons#reviews)[
Database Quality (51)
](https://www.g2.com/products/muck-rack/reviews?filters%5Bsentiment_snippet%5D=1313521&qs=pros-and-cons#reviews)[
Limited Functionality (23)
](https://www.g2.com/products/muck-rack/reviews?filters%5Bsentiment_snippet%5D=2066763&qs=pros-and-cons#reviews)[
Data Inaccuracy (22)
](https://www.g2.com/products/muck-rack/reviews?filters%5Bsentiment_snippet%5D=1313486&qs=pros-and-cons#reviews)

Entry-Level Pricing

**CisionOne**
No pricing available

**Muck Rack**
No pricing available

Summary

AI Generated Summary

AI-generated. Powered by real user reviews.

- **G2 reviewers report** that Muck Rack excels in user support, with many users praising their **responsive customer service** and willingness to troubleshoot issues. In contrast, while CisionOne also has a friendly support team, users have noted that Muck Rack's support is particularly quick and effective, making it a preferred choice for those needing immediate assistance.
- **Users say** that Muck Rack's media database is consistently updated and comprehensive, which is a significant advantage for PR professionals looking for accurate and timely information. CisionOne, while also offering a robust database, has received feedback highlighting its depth in capturing content across various media types, but it may not match the freshness of Muck Rack's offerings.
- **Reviewers mention** that Muck Rack provides a more intuitive user experience, with many finding its interface easier to navigate. CisionOne users appreciate its **intuitive design** as well, but some have pointed out that Muck Rack's layout feels more streamlined, enhancing day-to-day usability.
- **According to verified reviews** , CisionOne users value its **metrics and reporting capabilities** , which are described as great for tracking performance. However, Muck Rack users have highlighted its superior **article search functionality** and keyword tracking, making it easier to find relevant media coverage.
- **G2 reviewers report** that Muck Rack has a higher overall satisfaction score, reflecting a more favorable reception among users. While CisionOne has its strengths, particularly in its **integration capabilities** with social media, Muck Rack's overall performance in user satisfaction metrics is notably higher.
- **Users say** that CisionOne is a solid choice for small businesses, with a strong focus on capturing diverse media content. However, Muck Rack's larger market presence and higher percentage of small business users suggest it may be better suited for those looking for a platform that is widely adopted and trusted in the industry.

Pricing

Entry-Level Pricing

**CisionOne**

CisionOne
No pricing available

**Muck Rack**

Muck Rack
No pricing available

Free Trial

**CisionOne**

CisionOne
No trial information available

**Muck Rack**

Muck Rack
No trial information available

Ratings

Meets Requirements

7.8

1,193

8.8

349

Ease of Use

7.6

1,197

8.8

353

Ease of Setup

7.6

519

8.9

233

Ease of Admin

8.0

379

8.9

110

Quality of Support

8.0

1,071

9.1

326

Has the product been a good partner in doing business?

8.2

396

9.1

113

Product Direction (% positive)

6.9

1,162

8.9

324

Features by Category

PR CRM[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

6.8

27

8.8

79

Contact Management

Media Database

7.7

27

9.3(won by 1.6)

74

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Record Management

7.1

21

8.6(won by 1.5)

51

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Relationship Management

6.3

20

9.0(won by 2.7)

56

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Segmentation

7.4

23

9.1(won by 1.7)

44

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Digital Asset Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Direct Mail Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

PR Management

Communications

7.7

22

9.0(won by 1.3)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Campaign Management

7.1

21

9.0(won by 1.9)

48

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Engagement Tracking

7.7

22

8.2(won by 0.5)

43

 (There is a greater than 0.5 difference between this product's rating and its competitors)

PR Analytics

7.8

22

8.3(won by 0.5)

55

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Communication Management

Not enough data

Not enough data

Clippings Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Agentic AI - Regulatory Change Management

Autonomous Task Execution

6.2(won by default)

7

Not enough data

Multi-step Planning

5.7(won by default)

7

Not enough data

Cross-system Integration

5.2(won by default)

7

Not enough data

Natural Language Interaction

6.2(won by default)

7

Not enough data

Proactive Assistance

5.2(won by default)

7

Not enough data

Campaign Planning

Not enough data

Not enough data

Workflow Automation

Pitching

7.0

22

8.8(won by 1.8)

60

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Campaign Scheduling

7.5

18

8.9(won by 1.4)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Follow-ups

Feature Not Available

8.5(won by default)

54

Lead Scoring

Feature Not Available

Feature Not Available

Additional Functionality

Multi-Channel Marketing

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Press Release Builder

Not enough data

Not enough data

API

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Press Monitoring

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Media Monitoring

Not enough data

Not enough data

Auto Update

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Media Monitoring[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

6.5

186

6.6

220

Media Channels

Broadcast Media

6.6

116

6.8(won by 0.2)

92

Print Media

7.1

117

8.0(won by 0.9)

120

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Online Media

7.9

134

8.9(won by 1.0)

142

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Geographic Coverage

Local Media

7.6

120

8.4(won by 0.8)

130

 (There is a greater than 0.5 difference between this product's rating and its competitors)

National Media

8.0

124

9.1(won by 1.1)

130

 (There is a greater than 0.5 difference between this product's rating and its competitors)

International Media

7.2

107

7.9(won by 0.7)

106

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Reporting

Keyword Targeting

7.6

135

8.4(won by 0.8)

151

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Custom Feeds and Alerts

7.9

119

8.1(won by 0.2)

136

Custom Reports

7.8

136

7.9(won by 0.1)

150

Dashboards

7.9

133

8.3(won by 0.4)

132

Agentic AI - Media Monitoring

Autonomous Task Execution

4.9(won by 1.0)

39

 (There is a greater than 0.5 difference between this product's rating and its competitors)

3.9

9

Cross-system Integration

5.0(won by 0.1)

41

4.9

13

Adaptive Learning

4.8(tied score)

38

4.8(tied score)

9

Natural Language Interaction

4.8(won by 1.5)

38

 (There is a greater than 0.5 difference between this product's rating and its competitors)

3.3

9

Proactive Assistance

4.8(won by 2.1)

39

 (There is a greater than 0.5 difference between this product's rating and its competitors)

2.7

8

Social Media Integration

Not enough data

Not enough data

Generative AI

AI Text Generation

4.9

51

5.7(won by 0.8)

43

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

5.0

48

5.3(won by 0.3)

33

Generative AI

Not enough data

Not enough data

Additional Functionality

Multi-Channel Marketing

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Press Release Builder

Not enough data

Not enough data

API

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Press Monitoring

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Media Monitoring

Not enough data

Not enough data

Auto Update

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Social Media Listening Tools[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

6.9

76

8.1

13

Monitoring & Listening

Social Measurement

7.0(won by default)

63

Not enough data

Influencer Identification

6.7

52

8.1(won by 1.4)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Brand Monitoring

6.8(won by default)

10

Not enough data

Keyword Tracking

8.2(won by default)

10

Not enough data

Trend Analysis

6.3(won by default)

10

Not enough data

Competitor Analysis

6.0(won by default)

10

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Impact Measurement

Not enough data

Not enough data

Agentic AI - Social Media Listening Tools

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Management & Analysis

Sentiment Analysis

5.9(won by default)

59

Not enough data

Social Reporting

6.5(won by default)

63

Not enough data

Alerts and Notifications

7.3(won by default)

10

Not enough data

Advanced Data Filtering

6.8(won by default)

10

Not enough data

Additional Functionality

Negative Feedback Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Audience Analytics

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audience Engagement

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Boolean Search

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Social Listening

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

PR Analytics[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

4.7

25

5.3

35

Generative AI

AI Text Generation

4.7

25

5.2(won by 0.5)

34

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

4.7

25

5.4(won by 0.7)

31

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Media and Influencer Targeting[Hide 16 FeaturesShow 16 Features](javascript:void(0);)

6.3

364

6.8

209

Database

Media Database

8.0

330

9.2(won by 1.2)

194

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Contact/Campaign Management

7.6

248

8.5(won by 0.9)

141

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Newsroom

7.3(won by default)

214

Feature Not Available

Outreach

Media Distribution

7.8

252

8.6(won by 0.8)

135

 (There is a greater than 0.5 difference between this product's rating and its competitors)

PR Planner

7.1

154

7.7(won by 0.6)

99

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Social Media Services

6.4

140

6.8(won by 0.4)

86

Reporting

Monitoring

7.5

238

8.5(won by 1.0)

161

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Impact Measurement

7.2

189

8.1(won by 0.9)

119

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Response Desk

Feature Not Available

8.7(won by default)

119

Agentic AI - Media and Influencer Targeting

Autonomous Task Execution

4.2(won by 0.7)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

3.5

10

Cross-system Integration

4.8(won by 0.9)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

3.9

11

Adaptive Learning

4.5(tied score)

10

4.5(tied score)

11

Natural Language Interaction

5.0(won by 1.0)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

4.0

10

Proactive Assistance

3.8

10

4.1(won by 0.3)

11

User Rights/Roles

Team Collaboration

7.2

164

8.6(won by 1.4)

110

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Version Control

Feature Not Available

7.7(won by default)

85

Social Media Analytics[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

7.5

72

Not enough data

Social Analytics

Competitor Analysis

7.0(won by default)

48

Not enough data

Follower Analysis

7.3(won by default)

53

Not enough data

Post Performance

7.5(won by default)

56

Not enough data

Attribution

7.5(won by default)

26

Not enough data

Hashtag Analytics

5.0(won by default)

5

Not enough data

Sentiment Analysis

4.7(won by default)

5

Not enough data

Lead Attribution

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Paid Campaign Tracking

Feature Not Available

Not enough data

Reports & Dashboards

Report Customizability

7.0(won by default)

52

Not enough data

Report Exporting

7.5(won by default)

52

Not enough data

Scalability

7.4(won by default)

50

Not enough data

Customizable Reports

Not enough data

Not enough data

White Label

Feature Not Available

Not enough data

Agentic AI - Social Media Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Social Performance Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Press Release Distribution[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

6.9

15

Content Creation

Press Release Creation

Not enough data

6.0(won by default)

5

Multimedia

Not enough data

6.4(won by default)

6

SEO

Not enough data

5.6(won by default)

6

Newsrooms

Not enough data

Feature Not Available

Agentic AI - Press Release Distribution

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Content Distribution

Distribution

Not enough data

8.5(won by default)

13

Contact List

Not enough data

9.0(won by default)

12

Social Sharing

Not enough data

5.0(won by default)

5

Analytics

Not enough data

8.0(won by default)

9

Show 3 feature categories with incomplete data

Answer Engine Optimization (AEO)[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

AI Visibility & Tracking

AI Mention Tracking

Not enough data

Not enough data

AI Search Ranking Insights

Not enough data

Not enough data

Sentiment & Brand Analysis

AI Sentiment Monitoring

Not enough data

Not enough data

AI Hallucination Detection

Not enough data

Not enough data

Competitive Benchmarking

Industry AI Sentiment Benchmarking

Not enough data

Not enough data

Competitor AI Presence Comparison

Not enough data

Not enough data

AI Content Optimization

Semantic Optimization for AI Models

Not enough data

Not enough data

AI-Driven Content Recommendations

Not enough data

Not enough data

Reporting & Alerts

Real-Time AI Mention Alerts

Not enough data

Not enough data

AI Visibility Reporting

Not enough data

Not enough data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Social Media Marketing[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Customer Segmentation

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Image Library

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

## CisionOne vs Muck Rack FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between CisionOne vs Muck Rack?

Muck Rack stands out from CisionOne with higher reviewer satisfaction, a stronger support experience, and a more user-friendly setup, while CisionOne is noted for its comprehensive media database.

| [CisionOne](https://www.g2.com/products/cisionone/reviews) | [Muck Rack](https://www.g2.com/products/muck-rack/reviews) |
| --- | --- |
| 3.9/5 (1,344 reviews) | 4.5/5 (500 reviews) |
| Small-Business | Small-Business |
| 7.6 | 8.9 |
| 8.0 | 9.1 |
| Comprehensive media database | User-friendly setup and interface |

### How do the pricing models of CisionOne and Muck Rack compare?

Muck Rack is rated as the stronger value by reviewers, with higher satisfaction on price and cost-related dimensions.

- **CisionOne:** Reviewers frequently mention that CisionOne is expensive for small organizations and nonprofits, with limited pricing flexibility.
- **Muck Rack:** Reviewers describe Muck Rack as expensive but more flexible and worth the investment for its ease of use and up-to-date database.
- **Switching reasons:** Several reviewers cite switching to Muck Rack for better value and more responsive support.

### What are the best alternatives to CisionOne and Muck Rack?

The top 3 alternatives to CisionOne and Muck Rack are Agility PR Solutions, Onclusive, and Meltwater.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [CisionOne](https://www.g2.com/products/cisionone/reviews) | 3.9/5 (1,344 reviews) | Small-Business | Expensive for small organizations | Comprehensive media database |
| [Muck Rack](https://www.g2.com/products/muck-rack/reviews) | 4.5/5 (500 reviews) | Small-Business | Expensive but flexible and worth the investment | User-friendly setup and interface |
| [Agility PR Solutions](https://www.g2.com/products/agility-pr-solutions/reviews) | 4.1/5 (408 reviews) | Small-Business | — | — |
| [Onclusive](https://www.g2.com/products/onclusive/reviews) | 4.3/5 (207 reviews) | Mid-Market | — | — |
| [Meltwater](https://www.g2.com/products/meltwater/reviews) | 4.1/5 (2,669 reviews) | Mid-Market | — | — |

### Which Media Monitoring features should I prioritize when comparing CisionOne and Muck Rack?

Buyers should prioritize Monitoring, Media Database Quality, Ease of Use, Integrations, and Reporting/Analytics when comparing CisionOne and Muck Rack.

- **Monitoring:** CisionOne (69 all-time mentions for Ease of Use, 19 for Limited Coverage); Muck Rack is frequently praised for monitoring features in recent reviews.
- **Media Database Quality:** CisionOne (18 all-time mentions for Database Quality); Muck Rack is described as having the most up-to-date media database in recent reviews.
- **Ease of Use:** CisionOne (69 all-time mentions for Ease of Use); Muck Rack scores 8.8 on Ease of Use, with reviewers consistently citing its user-friendly interface.
- **Integrations:** CisionOne integrates with PR Newswire and Slack (7 and 3 all-time mentions, respectively); Muck Rack integrates with Slack (2 recent mentions).
- **Reporting/Analytics:** CisionOne (16 all-time mentions for Analytics); Muck Rack is praised for accurate and customizable reporting in recent reviews.

### What are the pros and cons of CisionOne vs Muck Rack?

CisionOne's headline strength is its comprehensive media database, while Muck Rack excels in user-friendly setup and support.

- **CisionOne strengths:** Comprehensive media database (18 all-time mentions), ease of use (69 all-time mentions), strong media outreach tools (39 all-time mentions), intuitive interface (19 all-time mentions), robust analytics (16 all-time mentions).
- **CisionOne trade-offs:** Noted learning curve (26 all-time mentions), missing features (20 all-time mentions), limited coverage (19 all-time mentions), poor reporting (17 all-time mentions), complexity and navigation difficulty (15 all-time mentions each).
- **Muck Rack strengths:** Reviewers highlight user-friendly setup, up-to-date media database, responsive support, and efficient media list building and outreach.
- **Muck Rack trade-offs:** Reviewers mention high cost, occasional outdated contact information, and some limitations in niche outlet coverage.

### Is CisionOne or Muck Rack better for small businesses?

Muck Rack is the better fit for small businesses, with higher satisfaction among small-business reviewers and a stronger Ease of Use score.

- **CisionOne:** Largest segment is Small-Business; reviewers note the tool is expensive and less flexible for small organizations.
- **Muck Rack:** Largest segment is Small-Business; reviewers consistently praise its ease of use, setup, and value for small teams.

### Which Media Monitoring platform has better integrations?

CisionOne is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts.

- **CisionOne:** Integrates with PR Newswire (7 all-time mentions) and Slack (3 all-time mentions).
- **Muck Rack:** Integrates with Slack, mentioned in recent reviews.

### How do CisionOne and Muck Rack compare on customer support?

Muck Rack leads CisionOne on Quality of Support by a material margin of 1.1 points (9.1 vs 8.0).

- **CisionOne:** Reviewers describe support as variable, with some citing slow or unhelpful chat support and others noting friendly and accessible onboarding teams.
- **Muck Rack:** Reviewers consistently praise Muck Rack's responsive and helpful customer service, with many citing quick resolutions and proactive support experiences.

### Which is easier to implement, CisionOne or Muck Rack?

Muck Rack is easier to implement than CisionOne, with a 1.3-point advantage in Ease of Setup (8.9 vs 7.6).

- **CisionOne:** Reviewers note a learning curve and some initial setup challenges, but many find the setup process straightforward once familiar with the platform.
- **Muck Rack:** Reviewers consistently describe the setup as easy, quick, and user-friendly, with minimal training required.

### Which product has better Monitoring?

Muck Rack is favored for Monitoring, with higher reviewer satisfaction and frequent praise for its monitoring features.

- **CisionOne:** Monitoring is a core feature, with 69 all-time mentions for Ease of Use and 19 for Limited Coverage; reviewers note comprehensive monitoring but cite occasional gaps in coverage.
- **Muck Rack:** Reviewers frequently highlight monitoring as a key strength, with high satisfaction scores and consistent praise for accurate and customizable coverage tracking.

Reviews

Reviewers' Company Size

[![CisionOne](https://images.g2crowd.com/uploads/product/hd_favicon/b4ca5ad21171e3bb86489ac76b227c9b/cisionone.svg "CisionOne")](https://www.g2.com/products/cisionone/reviews)

CisionOne

Small-Business(50 or fewer emp.)

43.8%

Mid-Market(51-1000 emp.)

35.6%

Enterprise(\> 1000 emp.)

20.6%

[![Muck Rack](https://images.g2crowd.com/uploads/product/hd_favicon/d8da081f32df98b70340b5607b684c17/muck-rack.svg "Muck Rack")](https://www.g2.com/products/muck-rack/reviews)

Muck Rack

Small-Business(50 or fewer emp.)

56.3%

Mid-Market(51-1000 emp.)

30.6%

Enterprise(\> 1000 emp.)

13.1%

Small-Business

(50 or fewer emp.)

43.8%

56.3%

Mid-Market

(51-1000 emp.)

35.6%

30.6%

Enterprise

(\> 1000 emp.)

20.6%

13.1%

Reviewers' Industry

[![CisionOne](https://images.g2crowd.com/uploads/product/hd_favicon/b4ca5ad21171e3bb86489ac76b227c9b/cisionone.svg "CisionOne")](https://www.g2.com/products/cisionone/reviews)
CisionOne

Public Relations and Communications

36.4%

Marketing and Advertising

9.9%

Non-Profit Organization Management

4.7%

Higher Education

3.7%

Computer Software

2.8%

Other

42.5%

[![Muck Rack](https://images.g2crowd.com/uploads/product/hd_favicon/d8da081f32df98b70340b5607b684c17/muck-rack.svg "Muck Rack")](https://www.g2.com/products/muck-rack/reviews)
Muck Rack

Public Relations and Communications

48.9%

Marketing and Advertising

5.7%

Non-Profit Organization Management

4.1%

Entertainment

3.8%

Information Technology and Services

3.3%

Other

34.1%

Alternatives

**CisionOne Alternatives**

 ![Onclusive](https://images.g2crowd.com/uploads/product/hd_favicon/d52cd01950ff1a43eaf4f9e4605a994b/onclusive.svg "Onclusive")

[
Onclusive
](/products/onclusive/reviews)

 ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater")

[
Meltwater
](/products/meltwater/reviews)

 ![Agility PR Solutions](https://images.g2crowd.com/uploads/product/hd_favicon/083df72d2eed04c202b2830397dffbc6/agility-pr-solutions.svg "Agility PR Solutions")

[
Agility PR Solutions
](/products/agility-pr-solutions/reviews)

 ![Prowly](https://images.g2crowd.com/uploads/product/hd_favicon/cd93f46bf16fc443ff8cc018bb04228c/prowly.svg "Prowly")

[
Prowly
](/products/prowly/reviews)

**Muck Rack Alternatives**

 ![Agility PR Solutions](https://images.g2crowd.com/uploads/product/hd_favicon/083df72d2eed04c202b2830397dffbc6/agility-pr-solutions.svg "Agility PR Solutions")

[
Agility PR Solutions
](/products/agility-pr-solutions/reviews)

 ![Meltwater](https://images.g2crowd.com/uploads/product/hd_favicon/1520621978/meltwater.svg "Meltwater")

[
Meltwater
](/products/meltwater/reviews)

 ![Prowly](https://images.g2crowd.com/uploads/product/hd_favicon/cd93f46bf16fc443ff8cc018bb04228c/prowly.svg "Prowly")

[
Prowly
](/products/prowly/reviews)

 ![Critical Mention](https://images.g2crowd.com/uploads/product/hd_favicon/29474cb095d4aa1b167df55ac04d3c90/critical-mention.svg "Critical Mention")

[
Critical Mention
](/products/critical-mention/reviews)

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