# Best Video Conferencing Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Video conferencing software enables online communication through audio calls, video meetings, and virtual seminars, offering built-in capabilities such as chat, screen sharing, and recording to support long-distance collaboration and reduce travel costs. These tools allow employees, partners, and customers to meet virtually from any location while maintaining consistent and effective communication. ### Core Capabilities of Video Conferencing Software To qualify for inclusion in the Video Conferencing category, a product must: - Provide online video and audio communication between two or more parties - Allow video conference hosts to modify meeting specifications and invite guests - Offer features such as screen sharing and chat within individual conferences - Offer recording capabilities for future reference or presentations ### How Video Conferencing Software Differs from Other Tools Video conferencing platforms reduce the need for in-person meetings by supporting both quick internal discussions and formal client sessions. Unlike broader collaboration or communication suites, these tools focus specifically on real-time visual and audio interaction. Some systems also integrate with related tools like [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) and [CRM Software](https://www.g2.com/categories/crm), syncing key business data to streamline follow-up actions and account updates. ### Insights from G2 on Video Conferencing Software Based on category trends on G2, the convenience of eliminating travel, the ability to connect dispersed teams, and the improved consistency of client and internal communication stand out as primary benefits. ## Top Video Conferencing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Google Workspace](https://www.g2.com/products/google-workspace/reviews) | 4.6/5.0 (45,598 reviews) | Integrated collaboration workspace | "[Perfect for managing my B.Sc. assignments and lab work](https://www.g2.com/survey_responses/google-workspace-review-12957410)" | | 2 | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5.0 (17,522 reviews) | Enterprise chat and meetings | "[Microsoft Teams: The All-in-One Tool That Actually Lives Up to It](https://www.g2.com/survey_responses/microsoft-teams-review-12963388)" | | 3 | [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) | 4.2/5.0 (17,655 reviews) | Structured enterprise meetings | "[Reliable collaboration platform for meetings and team communication](https://www.g2.com/survey_responses/webex-suite-review-12923027)" | | 4 | [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) | 4.5/5.0 (53,473 reviews) | Easy video meetings with recording | "[Easy, Reliable Collaboration in One Platform with Zoom Workplace](https://www.g2.com/survey_responses/zoom-workplace-review-12958814)" | | 5 | [JioMeet](https://www.g2.com/products/jiomeet/reviews) | 4.4/5.0 (447 reviews) | Simple video calls | "[Simple, Reliable Meetings with JioMeet at a Great Value](https://www.g2.com/survey_responses/jiomeet-review-12880867)" | | 6 | [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) | 4.6/5.0 (5,519 reviews) | Productivity suite with meeting access | "[All in One Productivity Ecosystem with Seamless Collaboration Across Devices](https://www.g2.com/survey_responses/microsoft-365-review-12930516)" | | 7 | [Riverside](https://www.g2.com/products/riverside/reviews) | 4.8/5.0 (1,721 reviews) | — | "[Easy to Use and Makes Podcast Production and Editing a Breeze](https://www.g2.com/survey_responses/riverside-review-12976238)" | | 8 | [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) | 4.2/5.0 (16,572 reviews) | Simple remote meeting access | "[Easy to Implement, Efficient Phone Service with Seamless iOS/Android Integration](https://www.g2.com/survey_responses/goto-meeting-review-12798106)" | | 9 | [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) | 4.3/5.0 (635 reviews) | AWS-aligned meeting communication | "[Frictionless Meeting Links and Smooth Calendar Integration](https://www.g2.com/survey_responses/amazon-chime-review-12812753)" | | 10 | [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) | 4.5/5.0 (1,136 reviews) | Webinars and online meetings | "[Zoho Meeting’s Unified Workflow Makes Webinars and Demos Effortless](https://www.g2.com/survey_responses/zoho-meeting-review-12870215)" | --- ## What Are the Most Common Questions About Video Conferencing Software? *AI-generated · Last updated: May 26, 2026* ### Which video call software is best for customer meetings? Based on G2 reviews, Microsoft Teams stands out for customer meetings because verified users repeatedly describe it as a centralized place for meetings, chats, and file sharing, with reliable video meetings and smooth screen sharing. According to verified users, it is especially useful when organizations already need scheduling, communication, and collaboration in one workflow. G2 reviewers mention that Teams helps connect internal staff and external clients in one place, while some users also note that search and notifications can take getting used to. For buyers focused on structured customer conversations and shared context, recent reviews most often highlight Teams as a dependable option for business-facing meetings. ### What is best desktop video conferencing software with good reviews? Based on G2 reviews, desktop buyers most often highlight tools that balance call quality, collaboration, and usability. According to verified users, Microsoft Teams is frequently described as a strong fit for desktop use because it brings meetings, chat, calling, and file sharing into one workspace. G2 reviewers mention dependable video meetings, live captions, recordings, and organized channels, especially for remote and hybrid teams. At the same time, some users say the interface can feel heavy or crowded, particularly for new users or lower-end devices. If you want a desktop-focused option backed by recurring recent review activity, Teams is the most consistently mentioned product in this dataset. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – commonly used for desktop meetings, chat, file sharing, and cross-team collaboration - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – valued for Meet integration with Calendar, Gmail, and shared docs in day-to-day work - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) – praised for reliable desktop meetings, screen sharing, and AI meeting summaries ### Which affordable video conferencing platform is great audio? Based on G2 reviews, buyers looking for affordable options often mention products that combine accessible pricing with dependable call quality. According to verified users, Google Workspace is repeatedly described as cost-effective for small businesses and helpful for meetings, file sharing, and daily communication in one suite. G2 reviewers mention that Google Meet is convenient to launch from Calendar and Gmail, while some also point to secure access and simple onboarding. At the same time, reviewers note that offline use and some advanced needs can be limiting. For budget-conscious teams, the strongest recent signals favor broadly adopted products that pair audio reliability with familiar workflows. **Here are some of the top-rated products on G2:** - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – often described as a cost-conscious choice for meetings, calendars, and shared collaboration - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – frequently noted as bundled value for organizations already using Microsoft tools - [JioMeet](https://www.g2.com/products/jiomeet/reviews) – highlighted for free long meetings, simple access, and solid audio on average connections ### What secure video conferencing software is for legal firms? Based on G2 reviews, secure video conferencing buyers in regulated environments most often emphasize control, privacy, and stable collaboration. According to verified users, Webex Suite is repeatedly described as strong on security, centralized communication, and dependable audio and video for enterprise use. G2 reviewers mention that it helps teams handle meetings, messaging, and screen sharing in one place, and several recent reviews call out secure communication and strong administrative confidence. Some users do mention a more complex interface and heavier setup than lighter meeting tools. For legal firms prioritizing controlled collaboration and secure remote discussions, Webex Suite shows the clearest review-based fit in this dataset. ### What recommended video conferencing tools are for startups? Based on G2 reviews, startups often favor platforms that are simple to launch, easy to learn, and practical for remote collaboration. According to verified users, Zoom Workplace is frequently praised for quick meeting setup, dependable calls, and straightforward joining for external participants. G2 reviewers mention AI summaries, screen sharing, calendar integrations, and a generally intuitive experience across desktop and mobile. Reviewers also note that it can become resource-heavy or feel crowded as more features are added. For startup teams that need fast-moving communication without much setup friction, Zoom Workplace appears often in recent reviews as a reliable option for day-to-day meetings. ### What is best video conferencing app for small business? Based on G2 reviews, Google Workspace is the strongest fit for small business needs in this dataset. According to verified users, it is often described as easy to adopt, affordable for core communication needs, and useful for combining email, file sharing, calendars, and meetings in one place. G2 reviewers mention that Google Meet is simple to launch, onboarding is straightforward, and the broader workspace helps teams stay organized without juggling too many separate tools. Some users mention pricing concerns as needs grow, plus occasional limitations around offline use or advanced admin controls. Still, for small businesses wanting an accessible app with broad collaboration value, Google Workspace is the most clearly supported option. ### What easy to use video conference solution is for our office? Based on G2 reviews, ease of use is most often tied to familiar interfaces, quick joining, and low setup friction. According to verified users, Zoom Workplace is regularly described as simple to use for meetings, screen sharing, and daily communication, with clear audio and video that support office collaboration. G2 reviewers mention quick meeting setup, clean navigation for common tasks, and dependable performance across devices. Some users do note update prompts and heavier system usage during long sessions. If your office wants a solution that staff can adopt quickly without much technical support, recent review patterns suggest Zoom Workplace is one of the easiest options to roll out. ### What is best rated video calling software for international communication? Based on G2 reviews, products suited for international communication are usually praised for stable calls, cross-device access, and easy external joining. According to verified users, Zoom Workplace is repeatedly highlighted for reliable calls, simple guest access, and useful features like recordings, summaries, and calendar coordination. G2 reviewers mention that it supports customer meetings, interviews, workshops, and cross-team discussions without much friction. Some users mention that the app can use significant resources or require frequent updates, but the overall call experience is described as dependable. For organizations communicating across regions and devices, Zoom Workplace appears consistently strong in recent review feedback. **Here are some of the top-rated products on G2:** - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) – commonly used for international meetings with reliable video, webinars, and cross-device access - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – supports global team communication with meetings, channels, and Microsoft 365 integration - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – often used for global collaboration through Meet, Calendar, Gmail, and shared documents ### What most reliable video meeting service is for large companies? Based on G2 reviews, reliability at enterprise scale usually means stable calls, centralized workflows, and predictable collaboration across teams. According to verified users, Microsoft Teams is often described as an all-in-one hub for large organizations, with dependable meetings, channels, file sharing, and broad Microsoft ecosystem integration. G2 reviewers mention that it helps replace fragmented tools and keeps communication organized in one platform. Some users note that the interface can feel heavy or overwhelming, especially with many channels and notifications. Even so, for larger companies prioritizing consistent day-to-day operations and broad internal adoption, Teams shows the strongest recent review signals for reliability. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – frequently used by large organizations for meetings, collaboration, channels, and file sharing - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) – often praised for stable large meetings, webinars, and consistent call performance - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) – highlighted for enterprise security, centralized communication, and support for large internal sessions ### What are top video conference software for remote teams? Based on G2 reviews, remote teams usually value tools that reduce app switching and keep meetings, messaging, and shared work connected. According to verified users, Microsoft Teams, Zoom Workplace, and Google Workspace appear most often in recent feedback for supporting remote and hybrid collaboration. G2 reviewers mention channels, recordings, chat, screen sharing, calendar integrations, and shared documents as key strengths across these platforms. They also note common tradeoffs, such as heavier interfaces, update prompts, or occasional resource demands. For buyers comparing options for distributed teams, the clearest review-based theme is that the best remote collaboration tools combine dependable meetings with built-in workflows people already use daily. **Here are some of the top-rated products on G2:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) – centralizes meetings, chat, channels, and file sharing for hybrid and remote collaboration - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) – supports remote work with reliable meetings, summaries, chat, and easy guest joining - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) – keeps remote teams aligned through Meet, Calendar, Drive, and real-time document collaboration ## How Many Video Conferencing Software Products Does G2 Track? **Total Products under this Category:** 218 ### Category Stats (Jun 2026) - **Average Rating**: 4.39/5 (↓0.01 vs May 2026) The average rating of products in this category, based on all submitted ratings - **New Reviews This Quarter**: 2,802 - **Buyer Segments**: Small-Business 50% │ Mid-Market 34% │ Enterprise 16% Represents the distribution of reviewers across all products in this category. - **Top Trending Product**: Muvi Live (+4.18%) - Among all products in this category, Muvi Live recorded the largest rating increase compared to last month *Last updated: June 01, 2026* ## How Does G2 Rank Video Conferencing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 197,200+ Authentic Reviews - 218+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Video Conferencing Software Is Best for Your Use Case? - **Leader:** [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - **Highest Performer:** [Gather](https://www.g2.com/products/gather-town-gather/reviews) - **Easiest to Use:** [Riverside](https://www.g2.com/products/riverside/reviews) - **Top Trending:** [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - **Best Free Software:** [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) --- **Sponsored** ### Ultatel Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most. With integrated calling, collaboration, Microsoft Teams connectivity, CRM integrations, and 24/7 live support, Ultatel delivers a modern communications experience built for growing businesses. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=19&secure%5Bdisplayable_resource_id%5D=19&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=19&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1206636&secure%5Bresource_id%5D=19&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fvideo-conferencing&secure%5Btoken%5D=5977f7d0b291ed856371d862d615f4878040cd43136fbd77cc7c8517aeedcfd5&secure%5Burl%5D=https%3A%2F%2Fwww.ultatel.com%2F%3Futm_source%3DG2&secure%5Burl_type%5D=custom_url) --- ## Video Conferencing Software Features & Capabilities ### What are the Best Video Conferencing Software with Presentations? Presenters can cue up a Powerpoint presentation or other slideshow for display in the conference. **Top-rated Video Conferencing Software for Presentations:** - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) [Explore Video Conferencing Software with Presentations](https://www.g2.com/categories/video-conferencing/f/presentations) ### What are the Best Video Conferencing Software with Whiteboarding? Provides a virtual whiteboard for collaborative use. **Top-rated Video Conferencing Software for Whiteboarding:** - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [JioMeet](https://www.g2.com/products/jiomeet/reviews) - [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) [Explore Video Conferencing Software with Whiteboarding](https://www.g2.com/categories/video-conferencing/f/whiteboarding) ### What are the Best Video Conferencing Software with Hand Raising? Allows conference participants to notifiy conference hosts when they want to speak. **Top-rated Video Conferencing Software for Hand Raising:** - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - [JioMeet](https://www.g2.com/products/jiomeet/reviews) [Explore Video Conferencing Software with Hand Raising](https://www.g2.com/categories/video-conferencing/f/hand-raising) ## What Are the Top-Rated Video Conferencing Software Products in 2026? ### 1. [Google Workspace](https://www.g2.com/products/google-workspace/reviews) Google Workspace is a comprehensive productivity and collaboration solution designed to help users streamline their work processes by integrating essential tools such as email, chat, file storage, and video conferencing into a unified platform. This suite of applications is tailored for businesses, educational institutions, and individuals looking to enhance their communication and collaboration efforts, all while leveraging the power of Google’s artificial intelligence. Targeted at a diverse audience, Google Workspace caters to teams of all sizes, from small startups to large enterprises. It is particularly beneficial for remote teams and organizations that prioritize collaboration across different locations. The platform supports various use cases, including project management, team communication, document sharing, and virtual meetings, making it an ideal choice for professionals who need to work together efficiently, regardless of their physical location. One of the key features of Google Workspace is its seamless integration of applications such as Gmail, Google Meet, Google Drive, and Google Docs. This interconnectedness allows users to switch effortlessly between tasks, whether they are sending emails, participating in video calls, or collaborating on documents in real-time. The AI capabilities embedded within the platform enhance user experience by providing smart suggestions, automating repetitive tasks, and improving search functionalities, ultimately saving time and increasing productivity. Additionally, Google Workspace prioritizes security and data protection, offering robust features such as two-factor authentication, advanced phishing protection, and customizable access controls. These measures ensure that sensitive information remains secure while allowing teams to collaborate freely. The platform also supports third-party integrations, enabling users to connect their favorite applications and tools, further enhancing their workflow. In summary, Google Workspace stands out in the productivity software category by providing a holistic approach to collaboration. Its user-friendly interface, combined with powerful AI-driven features and strong security protocols, makes it a valuable tool for anyone looking to improve their work processes and foster effective teamwork. Whether for managing projects, communicating with colleagues, or sharing files, Google Workspace is designed to meet the diverse needs of its users, making it an essential resource in today’s digital workplace. **Average Rating:** 4.6/5.0 **Total Reviews:** 45,598 **How Do G2 Users Rate Google Workspace?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Presentations:** 9.1/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.8/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Google Workspace?** - **Seller:** [Google](https://www.g2.com/sellers/google) - **Year Founded:** 1998 - **HQ Location:** Mountain View, CA - **Twitter:** @google (31,901,456 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1441/ (341,888 employees on LinkedIn®) - **Ownership:** NASDAQ:GOOG **Who Uses This Product?** - **Who Uses This:** Student, Teacher - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 46% Small-Business, 35% Mid-Market #### What Are Google Workspace's Pros and Cons? **Pros:** - Ease of Use (2239 reviews) - Team Collaboration (1358 reviews) - Integrations (1269 reviews) - Features (1151 reviews) - Intuitive (1069 reviews) **Cons:** - Missing Features (910 reviews) - Limited Features (843 reviews) - Lacking Features (503 reviews) - Lack of Features (351 reviews) - Limited Customization (346 reviews) ### 2. [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) Microsoft Teams is a comprehensive collaboration platform developed by Microsoft, designed to streamline communication and teamwork within organizations. It integrates chat, video conferencing, file storage, and application integration into a single interface, facilitating seamless collaboration across various devices and operating systems. As part of the Microsoft 365 suite, Teams enhances productivity by providing a centralized hub for team interactions and project management. Key Features and Functionality: - Chat and Messaging: Facilitates real-time text communication with individuals or groups, supporting rich text, emojis, stickers, and GIFs. - Video Conferencing: Offers high-quality video meetings with features like screen sharing, custom backgrounds, and live captions, accommodating both small team huddles and large webinars. - File Sharing and Collaboration: Enables secure file storage and sharing through integration with OneDrive and SharePoint, allowing multiple users to co-author documents simultaneously. - Integration with Applications: Supports integration with a wide range of Microsoft and third-party applications, enhancing workflow efficiency by bringing various tools into one platform. - Security and Compliance: Provides enterprise-grade security measures, including data encryption for meetings, chats, calls, and files, ensuring compliance with industry standards. Primary Value and Solutions Provided: Microsoft Teams addresses the challenges of modern workplace collaboration by unifying communication channels, reducing the need for multiple disparate tools. It enhances team productivity by centralizing resources, facilitating real-time collaboration, and ensuring secure information sharing. By integrating with the broader Microsoft 365 ecosystem, Teams offers a cohesive environment that supports remote work, hybrid teams, and in-person collaboration, adapting to the diverse needs of today's workforce. **Average Rating:** 4.4/5.0 **Total Reviews:** 17,522 **How Do G2 Users Rate Microsoft Teams?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Presentations:** 9.1/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.8/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Microsoft Teams?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,954 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Software Engineer, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Enterprise, 38% Mid-Market #### What Are Microsoft Teams's Pros and Cons? **Pros:** - Ease of Use (845 reviews) - Team Collaboration (813 reviews) - Communication (591 reviews) - File Sharing (540 reviews) - Easy Communication (519 reviews) **Cons:** - Slow Loading (403 reviews) - Performance Issues (266 reviews) - User Interface (239 reviews) - Connectivity Issues (180 reviews) - Performance Delays (163 reviews) ### 3. [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) Webex Suite is an all-in-one, AI-powered collaboration suite built to increase productivity and maximize teamwork in today’s hybrid work. With 8 powerful individual workflows – Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one, Webex Suite delivers exceptional value, world-class user experiences, and incredible audio and video, anywhere on any device. With a variety of collaboration and AI innovations, such as Webex AI Assistant, Real-time Translation, Background Noise Removal, and more, Webex Suite delivers rich and innovative experiences for employees and customers, enabling them to seamlessly connect, collaborate, engage and get work done. Webex Suite is powered by the industry-leading Webex Platform that is secure, compliant, and easily managed with built-in pervasive intelligence, bringing AI innovations across the entire Webex portfolio. The entire Webex Suite can be managed via the single-pane-of-glass management tool, Webex Control Hub. Webex Suite is backed by Cisco’s industry-leading security and networking infrastructure that ensures the best quality video and audio communications. Webex Suite Workflows: Meetings: Drive more productive meetings with AI-powered experiences and high-quality audio and video. Messaging: Collaborate async with rich messaging, secure file sharing, and digital whiteboarding to keep work flowing between meetings. Calling: Stay connected with modern business phone system and flexible calling options. Webinar: Host high quality webinars and drive engagement with immersive content and interactive audience experiences. Events: Power virtual, in-person, and hybrid events with immersive multi-track agendas, ticketing, attendee networking, analytics, and more. Polling: Enable active participation in every meeting with quizzes, polling, and interactive Q&A. Whiteboarding: Unleash creativity with a digital whiteboarding solution for everyone, on any device. Video Messaging: Record, share ideas, engage, and facilitate real-time feedback with intuitive video messaging. **Average Rating:** 4.2/5.0 **Total Reviews:** 17,655 **How Do G2 Users Rate Webex Suite?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Presentations:** 9.1/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.7/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Webex Suite?** - **Seller:** [Cisco](https://www.g2.com/sellers/cisco) - **Company Website:** https://www.cisco.com - **Year Founded:** 1984 - **HQ Location:** San Jose, CA - **Twitter:** @Cisco (720,379 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cisco/ (95,545 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Enterprise, 31% Mid-Market #### What Are Webex Suite's Pros and Cons? **Pros:** - Ease of Use (271 reviews) - Video Conferencing (187 reviews) - Reliability (182 reviews) - Features (170 reviews) - Video Quality (158 reviews) **Cons:** - Slow Loading (103 reviews) - Performance Issues (93 reviews) - Not User-Friendly (91 reviews) - Lack of Intuitiveness (84 reviews) - Poor User Experience (79 reviews) ### 4. [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) Goodbye app overload. Hello effortless work. Work can be complicated. Your tools shouldn't be. Zoom Workplace connects all the ways you collaborate — from meetings to docs to chat and more — with built-in AI and seamless integrations that help teams focus and work flawlessly. Zoom Communications: Unified, Effortless Connection for Modern Work Bring every way your teams communicate—meetings, chat, calls, email, and scheduling—into one seamless experience. With Zoom, collaboration happens faster and more naturally across channels, without switching apps or losing context. From spontaneous chats to scheduled meetings and calls, everything stays connected, searchable, and secure—powered by one intuitive platform built for how modern teams work. Zoom Productivity: Workflows Connected, Work Effortless Transform how work gets done with AI-first collaboration that keeps people, content, and actions in one place. From brainstorming on whiteboards to co-creating in docs, sharing clips, and automating follow-ups, Zoom connects every step of your workflow. With Zoom Hub and integrated video management, knowledge stays organized, accessible, and actionable—so teams can move from idea to outcome without friction. Zoom Spaces: Smarter, Connected Workplaces for Every Team Bring your physical and hybrid environments to life with intelligent, connected spaces. Zoom Spaces unifies meeting rooms, desk reservations, digital signage, and visitor management into one seamless experience—making it simple to collaborate, navigate, and manage the workplace. Whether employees are remote, hybrid, or on-site, Zoom creates a consistent, secure, and flexible environment that keeps teams connected wherever work happens. Zoom Employee Engagement: Connect, Inspire, and Empower Every Employee Foster belonging and alignment with Workvivo by Zoom—a modern employee experience platform that unites communication, culture, and community in one place. From company-wide updates to recognition, feedback, and social engagement, Workvivo gives every employee a voice and a sense of connection. Built right into Zoom Workplace, it helps organizations strengthen culture, boost engagement, and keep teams informed and inspired—no matter where they work. **Average Rating:** 4.5/5.0 **Total Reviews:** 53,473 **How Do G2 Users Rate Zoom Workplace?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Presentations:** 9.3/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.9/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Zoom Workplace?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 51% Small-Business, 31% Mid-Market #### What Are Zoom Workplace's Pros and Cons? **Pros:** - Ease of Use (4634 reviews) - Video Quality (2115 reviews) - Reliability (2006 reviews) - Features (1641 reviews) - Meetings (1519 reviews) **Cons:** - Limited Features (1266 reviews) - Zoom Issues (1210 reviews) - Meeting Issues (1180 reviews) - Connection Issues (877 reviews) - Video Issues (804 reviews) ### 5. [JioMeet](https://www.g2.com/products/jiomeet/reviews) Enjoy seamless virtual connections with JioMeet - an Indian app bringing the world closer together! JioMeet is connecting us all with its video conferencing solutions! It is not just the seamless video calls but also the plethora of features it brings to its users that makes JioMeet a revolutionary platform for personal and professional calls! What's more, with JioMeet Enterprise, businesses across industries are empowered with additional features to connect, collaborate, and synergize efficiently! Working professionals can enjoy Enterprise-grade features and security to enhance their productivity in hybrid working models! JioMeet is bringing a wave of digital transformation in how we connect on personal and professional calls with its - ● New intuitive and interactive layout ● Multilingual support ● WhatsApp integration ● In-call Reactions ● Large meeting capabilities ● HD Audio and Video quality ● Record feature to save your memories and meetings ● Start, Plan, and Join meetings with ease ● App Integrations on WhatsApp, Microsoft Teams, and Microsoft Outlook ● Unlimited and uninterrupted calls for up to 24hrs ● Password-protected meetings ● Virtual Backgrounds to customize the user experience ● Whiteboard and screen-sharing capabilities. ● Audio Only Mode for patchy internet connections ● Multi-device login support for up to 5 devices ● Seamlessly switch from one device to another while on the call ● Active Speaker view layout ● Waiting rooms to enable the host with more control over meeting participants ● Create Groups and start calling/chatting with a single click ● Easy sign-up with Mobile Number/Email ID. We only support Indian mobile numbers. ● Availability on Android, Windows, iOS, Mac, SIP/H.323 systems **Average Rating:** 4.4/5.0 **Total Reviews:** 447 **How Do G2 Users Rate JioMeet?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Presentations:** 8.8/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.2/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.2/10 (Category avg: 8.6/10) **Who Is the Company Behind JioMeet?** - **Seller:** [JioSign](https://www.g2.com/sellers/jiosign) - **HQ Location:** Ghansoli, IN - **LinkedIn® Page:** https://www.linkedin.com/company/jiosign/ **Who Uses This Product?** - **Who Uses This:** Student, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 36% Small-Business, 17% Mid-Market #### What Are JioMeet's Pros and Cons? **Pros:** - Ease of Use (213 reviews) - Easy Setup (178 reviews) - Video Quality (138 reviews) - Reliability (106 reviews) - Audio Quality (93 reviews) **Cons:** - Limited Features (74 reviews) - Missing Features (64 reviews) - Audio Issues (56 reviews) - Poor Quality (48 reviews) - User Interface (43 reviews) ### 6. [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) Launch and grow your business with Microsoft 365. Do more, faster, with intelligent tools to create, send, share, and store professional, branded documents with your customers and team - securely in the cloud. Microsoft 365 is a cloud-based suite of software tools designed to help you do more—with best-in-class communication, design, and data management apps, intelligent cloud services, and advanced security. Access your data from anywhere, collaborate with team members in real time, meet with people virtually, and use thousands of predesigned templates to better communicate with customers and manage your business - all with built-in security technology that safeguards your data and devices from anywhere. Get the latest Office apps, such as Microsoft Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,519 **How Do G2 Users Rate Microsoft 365?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Presentations:** 9.1/10 (Category avg: 8.9/10) - **Participant Permissions:** 9.0/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind Microsoft 365?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,954 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Who Uses This:** Owner, Manager - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 37% Mid-Market, 35% Small-Business #### What Are Microsoft 365's Pros and Cons? **Pros:** - Ease of Use (297 reviews) - Team Collaboration (228 reviews) - Features (220 reviews) - Integrations (198 reviews) - Seamless Integration (178 reviews) **Cons:** - Expensive (117 reviews) - Missing Features (102 reviews) - Learning Curve (95 reviews) - Limited Features (76 reviews) - Lacking Features (73 reviews) ### 7. [Riverside](https://www.g2.com/products/riverside/reviews) Riverside (formerly Riverside.fm) is the all-in-one platform for recording, live streaming, editing, repurposing, and publishing studio-quality videos and podcasts. Creators and businesses use it to produce broadcast-quality content without the production maze of multiple tools, expensive studios, or technical expertise. Record up to 4K video and uncompressed audio locally on every participant’s device, so quality holds up even on bad internet. Edit by editing the transcript. Turn long recordings into clips, captions, show notes, and translations with AI. Webinars scale to 10,000 attendees. Trusted by independent podcasters like Tim Ferriss, Mel Robbins, and Guy Raz, and by brands including Spotify, Marvel, HubSpot, Microsoft, and Intuit. What are Riverside's core benefits? - All-in-one: Record, live stream, edit, repurpose, host, and publish from one platform. Studio-quality results, no studio needed: Up to 4K video and uncompressed audio, recorded locally so quality doesn’t depend on the internet connection. - AI that does the heavy lifting: Edit by chatting or by editing text, clip automatically, enhance audio, translate, and generate show notes in seconds. - Speed without compromising quality: Cut hours of post-production into minutes. - Maximum reach from every recording: Built-in repurposing into clips, captions, transcripts, translations, and social formats. - No learning curve: Easy enough for first-timers, deep enough for pros. Guests join from a browser link. What are Riverside's main features? - Record crystal-clear audio and video regardless of internet connection - Edit content with intuitive, time-saving tools leveraging AI - Repurpose content automatically for multiple channels - Live stream to any social platforms (YouTube, Facebook, Instagram, Twitch, and more) - Transcribe audio and video files in 100+ languages with 99% accuracy - Host and distribute your podcast to major directories like Spotify, Apple, and YouTube. What is Riverside best used for? For creators: - Podcast recording, editing, hosting, and publishing - Remote video interviews with guests anywhere in the world - YouTube videos and long-form content - Live shows and live podcasts - Solo recordings, screen capture, and tutorials For businesses and teams: - Marketing video: testimonials, case studies, social content, brand podcasts - Webinars and virtual events up to 10,000 attendees - Internal communications: town halls, executive updates, all-hands - Learning and development: training, onboarding, internal knowledge - Sales: demos, prospect calls, customer stories - Product: demos, recorded user calls, walkthroughs - Producers and agencies: multi-guest remote production with full producer control What does Riverside offer for businesses? Full production control: - Producer Mode: Run the session without appearing in the recording. Control guests’ mics, cameras, layouts, and teleprompters. - Studio branding: Lock fonts, colors, logos, and overlays so content stays on-brand at scale. Team collaboration: - Workspaces, roles, and permissions: Organize teams, assign access, share files inside/outside the company. - In-editor comments: Feedback without Slack threads or screen recordings. - Riverside API Scale and speed: - Unlimited recording, storage, and exports. - Simultaneous team editing. Enterprise-grade security and support: - End-to-end encryption. SSO available. - 24/7 live support - Dedicated Customer Success Manager. - Producer on demand **Average Rating:** 4.8/5.0 **Total Reviews:** 1,721 **How Do G2 Users Rate Riverside?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 8.9/10) **Who Is the Company Behind Riverside?** - **Seller:** [Riverside](https://www.g2.com/sellers/riverside) - **Company Website:** https://riverside.com/ - **Year Founded:** 2020 - **HQ Location:** Palo Alto, California - **Twitter:** @RiversidedotFM (10,509 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/riverside-fm/ (450 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Entertainment, Media Production - **Company Size:** 89% Small-Business, 10% Mid-Market #### What Are Riverside's Pros and Cons? **Pros:** - Ease of Use (1086 reviews) - Quality (782 reviews) - High Quality (732 reviews) - Recording (672 reviews) - Video Quality (657 reviews) **Cons:** - Recording Issues (248 reviews) - Missing Features (218 reviews) - Feature Deficiency (214 reviews) - Audio Issues (157 reviews) - Editing Issues (143 reviews) ### 8. [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) An industry leader in online video conferencing for companies around the world, GoTo Meeting now comes as part of GoTo Connect, the all-in-one communications software built for SMBs. The Meeting solution, available to buy standalone, is trusted by millions of people every day for real time virtual communication and collaboration. Get a fast, easy and reliable professional online meeting solution that enables customers to meet face to face, connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. Nothing can match the momentum of your team or business when it’s fueled by an award-winning collaboration solution, the Meeting solution from GoTo Connect pairs productivity with flexibility to let employees work effectively anytime, anywhere on any device. **Average Rating:** 4.2/5.0 **Total Reviews:** 16,572 **How Do G2 Users Rate GoTo Meeting?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Presentations:** 9.0/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.7/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind GoTo Meeting?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,233 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (996 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Project Manager, Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 39% Mid-Market #### What Are GoTo Meeting's Pros and Cons? **Pros:** - Ease of Use (82 reviews) - Easy Setup (43 reviews) - Reliability (32 reviews) - Intuitive (26 reviews) - Simplicity (25 reviews) **Cons:** - User Interface (13 reviews) - Integration Issues (12 reviews) - Limited Features (12 reviews) - Poor Quality (12 reviews) - Expensive (11 reviews) ### 9. [Amazon Chime](https://www.g2.com/products/amazon-chime/reviews) Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. With Amazon Chime, you have the flexibility to choose the features that you need for online meetings, video conferencing, and business calling, and pay only when you use them. Amazon Chime Voice Connector is a service that carries your voice traffic over the internet and elastically scales to meet your capacity needs. This lets you save money by eliminating fixed telephone network costs and simplifies your voice network administration by transitioning it to the AWS Cloud. Choose how you communicate Amazon Chime lets you choose the communication options that are best suited for your business. You have the option to choose from meetings, chat, and business calling or use Voice Connector to direct your voice traffic over the internet. With Chime, you have the flexibility to choose the communication option that fits with your business needs, and the freedom to scale up or down as needed. Use one app for all your communication Amazon Chime lets you meet, chat, and place business phone calls with a single, secure application. You don’t need to switch between applications to collaborate and can instantly go from a chat to a call, share your screen, and even invite more people to join your meeting. When it’s time for your meeting, Amazon Chime will call you on all your devices to ensure you are never late and your meetings start on time. Pay only for what you use Amazon Chime offers pay-per-use pricing which lets you pay for features you use, on the days that you use them. With pay-per-use pricing there’s no upfront investment or long-term contracts. You can switch between Basic features that don’t include a charge, and Pro features that do include a charge. You can use the right features for your business without worrying about overspending. Online Meetings • Simplified join experience: Join with a simple tap, and avoid the need for lengthy passcodes, or choose “Running Late” to let everyone know they’re running behind schedule. • Join Meetings with Alexa: You can simply say “Alexa, start my meeting”, and Alexa gets your meeting started. Learn more about Alexa for Business • Amazon Chime call me: With Amazon Chime call me, you simply enter your phone number in the web application and answer the incoming call to join a meeting. • Dial-in: Amazon Chime offers dial-in numbers in over 70 countries and low per minute rates. • Personalized meeting links: Create and use personalized meeting URLs for your online meetings. • Record your meetings: Amazon Chime allows you to record your meetings. • Screen share: You can share your screen or present information, without requesting permission. You can also allow remote control of a screen share for richer collaboration. Video Conferencing • Conference room video systems: Amazon Chime supports most Session Initiation Protocol (SIP) and H.323 video conferencing systems, and meeting participants can join meetings by simply entering the meeting ID into the device console. • Video conferencing: You can use high-quality wideband audio and high-definition video conferencing for up to 16 people on your desktop, or 8 people on mobile devices. • High quality audio and HD video: Amazon Chime uses noise-cancelling wideband technology and High-definition video. Team Collaboration • Visual roster: The visual roster lets you see who has joined or declined the meeting, is running late, currently speaking, and lets you see where background noise is coming from so you mute that line. • Easy to schedule: Use your Outlook calendar, or add meet@chime.aws to your meeting invite. • Smart Presence: Amazon Chime uses smart presence to indicate your status, where green means you’re available, and red means you’re busy. You can also manually set your presence to indicate that you’re not available, or hide your presence status entirely. • Incoming Web Hooks: Developers can configure their applications to use incoming webhooks to post messages into Amazon Chime chat rooms as soon as application updates occur. Security • Built on AWS Cloud: Amazon Chime is an AWS service, which means you benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations. In addition, Amazon Chime features security capabilities built directly into the service. • Encryption: Messages, voice, video, and content are encrypted using AES 256-bit encryption. • AWS CoudTrail Integration: You can log, continuously monitor, and record account activity related to actions taken in the Amazon Chime console, using AWS CloudTrail. • Single Sign On: Use Active Directory or SSO to authenticate and manage users. Users can use existing credentials to log in to Amazon Chime. **Average Rating:** 4.3/5.0 **Total Reviews:** 635 **How Do G2 Users Rate Amazon Chime?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Presentations:** 8.8/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.4/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Amazon Chime?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,231,239 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (156,424 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Who Uses This:** Software Engineer, Student - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 35% Enterprise, 32% Small-Business #### What Are Amazon Chime's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Easy Setup (37 reviews) - Audio Quality (34 reviews) - Reliability (27 reviews) - Video Quality (24 reviews) **Cons:** - User Interface (26 reviews) - Limited Features (22 reviews) - Missing Features (16 reviews) - Connectivity Issues (9 reviews) - Limited Integrations (8 reviews) ### 10. [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) One stop solution to manage your online meetings, video conferencing, meeting rooms, business phones, and webinars for your organization. The best solution for your remote collaboration for the hybrid work. Communication and collaboration that cuts through EX to CX across all departments of an organization. Online meeting or web conferencing is a rapidly growing segment of the Internet as more businesses opt to connect with customers and partners remotely. Zoho Meeting is the easiest and most affordable online web conferencing tool to enhance the business collaboration with screen/application sharing, whiteboard sharing, remote control, audio, and video conferencing. It provides single users as well as small and large size organizations, a quick and easy way to host and conduct secure and cost-effective online meetings. Host product launches, feature demonstrations, sales presentations, lead-nurturing webinars, user education webinars, and online meetings, right from your browser. Zoho Meeting is typically used in the following scenarios. You can host secure, robust web meetings and share your screen online with your remote audience using any browser or computer operating system. Your remote audience can be from any part of the world and they can be in different locations. Zoho Meeting saves time, travel and money by providing real-time virtual meetings - While face-to-face meetings are still a necessity and irreplaceable in many circumstances; the power of a Zoho Meeting provides the next best thing. Online meeting is also tightly integrated with Zoho CRM, Zoho Projects, Microsoft Teams, Slack, Gmail, and more. Now you can schedule, invite, host meetings and view reports and recording from your Zoho CRM account. You can organize cost-effective sales and marketing meetings with a few simple clicks of your mouse. Demonstrate your products and services to potential clients, connect with your colleagues for discussions and periodic meetings, engage larger audiences and even perform after-sales support. Simplify your sales process with online presentations, conduct web meetings for business strategy and marketing; communicate efficiently and quickly with your customers anywhere, anytime. You can target new prospects or announce new product launches to your existing customer base using Zoho Meeting. Host large virtual events and live stream them on social platform. Webinars and media launches can effectively be managed to save you a bundle in time and money. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,136 **How Do G2 Users Rate Zoho Meeting?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.9/10) - **Presentations:** 9.0/10 (Category avg: 8.9/10) - **Participant Permissions:** 9.0/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.7/10 (Category avg: 8.6/10) **Who Is the Company Behind Zoho Meeting?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 80% Small-Business, 14% Mid-Market #### What Are Zoho Meeting's Pros and Cons? **Pros:** - Ease of Use (44 reviews) - Easy Setup (19 reviews) - Features (14 reviews) - Simple (14 reviews) - Affordable (13 reviews) **Cons:** - Video Quality (10 reviews) - Audio Issues (9 reviews) - Missing Features (7 reviews) - Missing Functionality (7 reviews) - Poor Quality (7 reviews) ### 11. [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,341 **How Do G2 Users Rate RingEX?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Presentations:** 9.1/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.9/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.6/10 (Category avg: 8.6/10) **Who Is the Company Behind RingEX?** - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** https://www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral (61,963 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/60868/ (6,726 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Office Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 34% Mid-Market #### What Are RingEX's Pros and Cons? **Pros:** - Ease of Use (216 reviews) - Customer Support (127 reviews) - Phone Calls (109 reviews) - Helpful (108 reviews) - Reliability (107 reviews) **Cons:** - Poor Customer Support (55 reviews) - Complex Processes (49 reviews) - Customer Service (49 reviews) - Call Issues (47 reviews) - Customer Support (47 reviews) ### 12. [Avaya Unified Communications](https://www.g2.com/products/avaya-unified-communications/reviews) Avaya Unified Communications (UC) is an integrated platform that consolidates multiple communication and collaboration channels into a single, cohesive system. Designed for modern enterprises, Avaya UC enables organizations to streamline communications across voice, video, messaging, and conferencing while supporting flexible work environments and seamless device mobility. Core Capabilities Avaya Unified Communications encompasses a comprehensive set of features including: Voice & Calling: VoIP, call forwarding, transfer, conferencing, and multi-line support Messaging & Presence: Instant messaging, presence awareness (showing who is available, busy, or offline), and SMS/fax capabilities Video Conferencing: Browser-based HD video conferencing with screen sharing, annotation tools, and personalized meeting rooms Collaboration: Team workspaces, calendar integration, contact management, and third-party application integration Deployment Models Avaya offers multiple UC solutions to suit different organizational needs: Avaya Cloud Office is a cloud-based Unified Communications as a Service (UCaaS) platform providing phones, apps, messaging, conferencing, video, and team meeting capabilities in a single, flexible offering. Available in Standard, Premium, and Ultimate subscription tiers, it delivers streamlined global management with minimal IT overhead. Avaya IP Office Subscription supports both traditional Telephony Users and advanced UC Users. UC Users gain mobility features including softphone applications, video calling, instant messaging, presence capabilities, and integrations with Salesforce, Outlook, and Microsoft Teams. Avaya Aura is a communications platform that can be deployed on-premises, in private cloud, or in hybrid configurations, providing a robust foundation for voice, video, messaging, and collaboration with integration for modern collaboration tools. Avaya Aura Private Cloud offers cloud-hosted UC bundles—Essentials, Advanced, and Ultra—with capabilities including telephony, voicemail, instant messaging, team conferencing, mobility, and seamless integration with Microsoft Teams and Zoom. Avaya Managed Services provides dedicated support for organizations seeking operational simplification, with tiered UC offerings and ongoing vendor management. Key Benefits Unified Experience: Single interface for all communication modes reduces context-switching and improves productivity Mobility: Work from anywhere with secure mobile access and multi-device call management Scalability: Solutions for small teams to large enterprises with flexible subscription and licensing models Integration: Seamless compatibility with Microsoft Teams, Zoom, Salesforce, and other business-critical applications Security: Enterprise-grade security with device enrollment, call detail recording, and compliance features Cost Efficiency: Cloud-based options reduce capital infrastructure investment and IT management overhead Summary Avaya Unified Communications serves organizations seeking modern, integrated communication platforms that support hybrid and remote work, reduce communication silos, and enable employees to collaborate effectively from any location. Whether deployed on-premises, in the cloud, or in hybrid configurations, Avaya UC provides the flexibility, reliability, and feature richness enterprises require. **Average Rating:** 4.2/5.0 **Total Reviews:** 38 **How Do G2 Users Rate Avaya Unified Communications?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Presentations:** 10.0/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Avaya Unified Communications?** - **Seller:** [Avaya](https://www.g2.com/sellers/avaya) - **Year Founded:** 2000 - **HQ Location:** Morristown, NJ - **Twitter:** @Avaya (36,718 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494/ (11,775 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 60% Enterprise, 24% Mid-Market #### What Are Avaya Unified Communications's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Communication (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) - Easy Implementation (1 reviews) **Cons:** - Call Drops (2 reviews) - Connection Issues (2 reviews) - Audio Issues (1 reviews) - Audio Problems (1 reviews) - Call Connectivity Issues (1 reviews) ### 13. [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) Adobe Connect empowers you with the true potential of virtual technology to craft unforgettable stories. Utilize its adaptable platform to create and present exceptional virtual experiences for diverse audiences. Elevate your training sessions, webinars, and meetings, making them extraordinary while ensuring secure outreach beyond the ordinary. Create Genuine Connections: Redefine audience engagement by crafting immersive virtual experiences using robust storyboarding and engagement design tools. Global Outreach: Harness the genuine power of virtual communication to connect with audiences from various backgrounds and abilities worldwide. All-in-One Solution: Your search ends here. A unified platform to plan, execute, and monitor your events. We've got all your event workflows covered. **Average Rating:** 4.0/5.0 **Total Reviews:** 918 **How Do G2 Users Rate Adobe Connect?** - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 8.9/10) - **Presentations:** 8.9/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.6/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Adobe Connect?** - **Seller:** [Adobe](https://www.g2.com/sellers/adobe) - **Year Founded:** 1982 - **HQ Location:** San Jose, CA - **Twitter:** @Adobe (956,985 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1480/ (42,087 employees on LinkedIn®) - **Ownership:** NASDAQ:ADBE **Who Uses This Product?** - **Who Uses This:** Teacher, Instructor - **Top Industries:** Higher Education, Primary/Secondary Education - **Company Size:** 37% Mid-Market, 33% Enterprise #### What Are Adobe Connect's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Features (6 reviews) - Video Quality (5 reviews) - Efficiency (4 reviews) - Security (4 reviews) **Cons:** - Expensive (2 reviews) - Mobile App Issues (2 reviews) - Admin Control (1 reviews) - Admin Control Issues (1 reviews) - Application Instability (1 reviews) ### 14. [Gather](https://www.g2.com/products/gather-town-gather/reviews) Gather is an AI-powered workspace that brings together meetings, chat, and context from all your teammates and apps. - All-in-one communication suite: Schedule meetings, join coworking sessions, and communicate async with rich chat—all in one integrated workspace. - The information you need in an instant: Get fast, accurate answers without wasting time in message threads and meetings. - Collaborate instantly: Forget scheduling and meeting links. Look around to find who’s free and start talking in seconds. - Create your ideal workspace in minutes: Move meeting rooms, organize team areas, and customize your space precisely how you need for maximum productivity. - Minimize distractions: You decide who gets your attention. Control what you see and hear, and show others when you're busy. - Connect your favorite apps: Bring live updates & app-specific context right into Gather. Try Gather free with your team. Your first 30 days are on us! **Average Rating:** 4.8/5.0 **Total Reviews:** 319 **How Do G2 Users Rate Gather?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Presentations:** 9.2/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.2/10 (Category avg: 8.8/10) - **Whiteboarding:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Gather?** - **Seller:** [Gather.town](https://www.g2.com/sellers/gather-town) - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **Twitter:** @gather_town (14,159 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gathertown (77 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 67% Small-Business, 23% Mid-Market #### What Are Gather's Pros and Cons? **Pros:** - Remote Work (84 reviews) - Team Collaboration (84 reviews) - Ease of Use (66 reviews) - Remote Collaboration (61 reviews) - Collaboration (48 reviews) **Cons:** - Missing Features (20 reviews) - Slow Performance (20 reviews) - Technical Issues (17 reviews) - Learning Curve (16 reviews) - Performance Issues (15 reviews) ### 15. [ClickMeeting](https://www.g2.com/products/clickmeeting/reviews) ClickMeeting is a feature-rich, browser-based webinar and online meeting platform, chosen and loved by thousands of marketers, salespeople, teachers, trainers, and managers worldwide. ClickMeeting is suitable for freelancers and organizations of all types: from micro-businesses to international enterprises. It proves its worth as a multi-purpose application dedicated to managing and running various types of online events: • Online meetings – where up to 25 attendees can see, hear and talk to each other in one virtual conference room. • Live webinars – to present your content to a broader audience of up to 1000 attendees in real-time. • Automated webinars – to put your webinars on autopilot and win back your time in the process. • On-demand webinars – to let your audience watch your webinar recordings whenever they want. • Paid webinars – to sell access to your online courses and training sessions and to transform your expertise into a primary or additional source of revenue. • Huge virtual events – to scale up and stream your content to thousands of attendees with webcast technology. By choosing ClickMeeting, you don't have to worry about your and your users' data and privacy. As a European entity, ClickMeeting is required to act in accordance with GDPR - the most comprehensive catalog of information processing rules. **Average Rating:** 4.2/5.0 **Total Reviews:** 267 **How Do G2 Users Rate ClickMeeting?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 8.9/10) - **Presentations:** 8.8/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.8/10 (Category avg: 8.8/10) - **Whiteboarding:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind ClickMeeting?** - **Seller:** [ClickMeeting](https://www.g2.com/sellers/clickmeeting) - **Year Founded:** 2012 - **HQ Location:** Gdansk, Poland - **Twitter:** @clickmeeting (5,210 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1514856/ (76 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** E-Learning, Non-Profit Organization Management - **Company Size:** 66% Small-Business, 26% Mid-Market #### What Are ClickMeeting's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Webinars (9 reviews) - Intuitive (7 reviews) - Reliability (7 reviews) - Customer Support (5 reviews) **Cons:** - Connection Issues (2 reviews) - Connectivity Issues (2 reviews) - Expensive (2 reviews) - Limited Customization (2 reviews) - Missing Features (2 reviews) ### 16. [3CX](https://www.g2.com/products/3cx/reviews) 3CX is a business communications system that replaces traditional PBXs. Offering one all encompassing solution for calls, video conferencing, live chat and messaging. It's open standard, meaning you can use it with any IP Phone or SIP trunk provider. Built for remote working and mobility through its apps for Android, iOS and the Web. This award-winning software innovates business connectivity and collaboration. enabling companies of all sizes to cut telco costs, boost employee productivity, and enhance customer experience. Benefits: Easy to install and manage; Low cost to buy and maintain. Available on-premise or hosted. **Average Rating:** 4.4/5.0 **Total Reviews:** 430 **How Do G2 Users Rate 3CX?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Presentations:** 9.1/10 (Category avg: 8.9/10) - **Participant Permissions:** 9.2/10 (Category avg: 8.8/10) - **Whiteboarding:** 9.0/10 (Category avg: 8.6/10) **Who Is the Company Behind 3CX?** - **Seller:** [3CX](https://www.g2.com/sellers/3cx) - **Company Website:** https://www.3cx.com - **Year Founded:** 2005 - **HQ Location:** Nicosia - **Twitter:** @3CX (30,461 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1021704/ (184 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, President - **Top Industries:** Information Technology and Services, Telecommunications - **Company Size:** 50% Mid-Market, 43% Small-Business #### What Are 3CX's Pros and Cons? **Pros:** - Ease of Use (42 reviews) - Reliability (31 reviews) - Flexibility (23 reviews) - Features (22 reviews) - Easy Setup (21 reviews) **Cons:** - Complex Processes (11 reviews) - Difficult Configuration (10 reviews) - Learning Curve (10 reviews) - Limited Features (10 reviews) - Expensive (9 reviews) ### 17. [net2phone](https://www.g2.com/products/net2phone-g2/reviews) net2phone is a cloud-based business phone service provider, helping businesses drive performance through powerful Unified Communications software and tools. Trusted by clients and partners across the globe, net2phone has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, locally-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone product to see how our leading business communications tool can empower your organization. Unite, net2phone's flagship solution for businesses, offers an all-in-one solution for voice, video, and messaging, offering seamless communications. Manage teams, effectively collaborate, and support customers no matter where you are.With over 40 innovative VoIP features, you’ll keep your customers happy while boosting overall business communication. Manage teams, effectively collaborate, and support customers no matter where you are. Stay flexible and make and receive calls using a browser, mobile app or desk phone from anywhere in the world. Get more done with teams and clients using our included video conferencing tool, Huddle. Use video recording, screen sharing, break-out rooms, and other productivity-enhancing features without additional subscriptions. Use included SMS and chat to keep your personal number private and maintain your business identity when communicating with teams and partners. Send updates, photos, videos and files to quickly share information. Integrate your business phone system with your existing tools to streamline processes and create structured workflows. Seamlessly integrate with top productivity apps or create your own with our open API. Streamline, improve customer satisfaction and lower costs with our feature-rich business communication solutions. **Average Rating:** 4.4/5.0 **Total Reviews:** 184 **How Do G2 Users Rate net2phone?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Presentations:** 9.6/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.3/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind net2phone?** - **Seller:** [net2phone](https://www.g2.com/sellers/net2phone) - **Year Founded:** 1996 - **HQ Location:** Newark, NJ - **Twitter:** @net2phone (1,901 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2965/ (308 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Office Manager, Owner - **Top Industries:** Construction, Information Technology and Services - **Company Size:** 80% Small-Business, 18% Mid-Market #### What Are net2phone's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Customer Service (3 reviews) - Customer Support (3 reviews) - Affordable (2 reviews) - Helpful (2 reviews) **Cons:** - Connection Issues (2 reviews) - Customer Service (2 reviews) - Customer Support (2 reviews) - Lack of Intuitiveness (2 reviews) - Long Wait Times (2 reviews) ### 18. [Tencent RTC](https://www.g2.com/products/tencent-rtc-tencent-rtc/reviews) Leveraging Tencent’s more than 20 years of experience in network and audio/video technologies, Tencent RTC mainly offers audio/video calls, conferencing, in game voice chat, Beauty AR, low-latency interactive live streaming solutions. At Tencent RTC, we specialize in providing global enterprises with cutting-edge real-time communication solutions. Tencent RTC focuses on delivering high-quality, cost-effective, and low-latency solutions, ensuring seamless and efficient communication for all-size businesses worldwide. **Average Rating:** 4.3/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Tencent RTC?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 8.9/10) - **Presentations:** 8.0/10 (Category avg: 8.9/10) - **Participant Permissions:** 7.7/10 (Category avg: 8.8/10) - **Whiteboarding:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Tencent RTC?** - **Seller:** [Tencent](https://www.g2.com/sellers/tencent) - **Year Founded:** 1998 - **HQ Location:** Shenzhen, Guangdong - **Twitter:** @TencentGlobal (56,308 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166328/ (89,049 employees on LinkedIn®) - **Ownership:** OTC: TCEHY **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 29% Mid-Market #### What Are Tencent RTC's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - High Quality (9 reviews) - Easy Setup (8 reviews) - Reliability (8 reviews) - Audio Quality (7 reviews) **Cons:** - Poor Documentation (6 reviews) - Technical Issues (6 reviews) - Glitches (4 reviews) - Learning Curve (4 reviews) - Difficult Setup (3 reviews) ### 19. [Ringover](https://www.g2.com/products/ringover/reviews) Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 463 **How Do G2 Users Rate Ringover?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Presentations:** 9.6/10 (Category avg: 8.9/10) - **Participant Permissions:** 9.5/10 (Category avg: 8.8/10) - **Whiteboarding:** 9.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Ringover?** - **Seller:** [Ringover](https://www.g2.com/sellers/ringover) - **Year Founded:** 2018 - **HQ Location:** Montrouge - **Twitter:** @ringoverapp (832 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ringover-france/ (283 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Director - **Top Industries:** Staffing and Recruiting, Insurance - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are Ringover's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Customer Support (52 reviews) - Reliability (46 reviews) - Helpful (41 reviews) - Intuitive (41 reviews) **Cons:** - Expensive (12 reviews) - High Cost (12 reviews) - Glitches (9 reviews) - Missing Features (8 reviews) - Mobile App Issues (8 reviews) ### 20. [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 501 **How Do G2 Users Rate Intermedia Unite?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 8.9/10) - **Presentations:** 8.6/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.6/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.4/10 (Category avg: 8.6/10) **Who Is the Company Behind Intermedia Unite?** - **Seller:** [Intermedia](https://www.g2.com/sellers/intermedia) - **Company Website:** https://www.intermedia.com/ - **Year Founded:** 1993 - **HQ Location:** Sunnyvale, California - **Twitter:** @intermedia_net (4,557 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/8903/ (1,370 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 67% Small-Business, 21% Mid-Market #### What Are Intermedia Unite's Pros and Cons? **Pros:** - Customer Support (14 reviews) - Ease of Use (14 reviews) - Customer Service (9 reviews) - Intuitive (9 reviews) - Reliability (9 reviews) **Cons:** - Internet Dependency (3 reviews) - Admin Control (2 reviews) - Admin Control Issues (2 reviews) - Connection Issues (2 reviews) - Customer Service (2 reviews) ### 21. [Boardable](https://www.g2.com/products/boardable/reviews) Boardable is a type of board management software solution designed to help nonprofit organizations enhance their operational efficiency and foster collaboration among board members. By streamlining various processes, Boardable empowers boards to focus on their mission and drive positive change within their communities. This software is tailored specifically for the unique needs of nonprofits, ensuring that they can manage their governance responsibilities effectively while maximizing engagement and productivity. The primary target audience for Boardable includes nonprofit organizations of all sizes, ranging from small community groups to larger foundations. These organizations often encounter challenges related to communication, meeting coordination, and document management. Boardable addresses these issues by providing a centralized platform where board members can easily schedule meetings, share agendas, and collaborate on important documents. This is particularly beneficial for organizations that rely on volunteers or have members located in different geographical areas, as it facilitates seamless communication and collaboration regardless of location. Key features of Boardable include comprehensive meeting management capabilities, which allow users to schedule and conduct meetings efficiently. Users can build and share agendas, draft minutes, and even conduct digital voting, all within the same platform. This not only saves time but also ensures that all relevant information is easily accessible and organized. Additionally, Boardable integrates with existing email, file-sharing, and calendar platforms, centralizing all meeting content and communications in one place. This integration reduces the need for multiple tools and helps streamline operations, making it easier for boards to stay organized and focused. Another standout feature of Boardable is its built-in virtual conferencing tool, Boardable Video. This functionality enables users to record meetings, ensuring that governance best practices are adhered to and that important discussions are documented for future reference. The software is designed for accessibility, offering both desktop and mobile applications that provide secure access to meeting details, documents, discussions, and tasks from any device. This flexibility is crucial for busy board members who may need to access information on the go, allowing them to stay engaged and informed no matter where they are. Boardable serves as a vital resource for nonprofit organizations looking to enhance their board management processes. By removing friction and renewing focus, it allows boards to concentrate on their core mission and make a greater impact in their communities. The combination of centralized content, integrated tools, and robust meeting management features positions Boardable as a valuable asset for any nonprofit striving to do more for others. **Average Rating:** 4.5/5.0 **Total Reviews:** 277 **How Do G2 Users Rate Boardable?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 8.9/10) **Who Is the Company Behind Boardable?** - **Seller:** [Boardable](https://www.g2.com/sellers/boardable) - **Company Website:** https://boardable.com - **Year Founded:** 2016 - **HQ Location:** Carmel, US - **Twitter:** @BoardableApp (957 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10783420/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Executive Director, Administrator - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 62% Small-Business, 37% Mid-Market #### What Are Boardable's Pros and Cons? **Pros:** - Ease of Use (37 reviews) - Document Management (29 reviews) - Organization (29 reviews) - Meetings Management (28 reviews) - Agenda Management (23 reviews) **Cons:** - Document Management (13 reviews) - Lack of Customization (12 reviews) - Limited Features (12 reviews) - Limited Functionality (12 reviews) - Lack of Mobile App (10 reviews) ### 22. [Whereby Meetings](https://www.g2.com/products/whereby-meetings/reviews) Whereby is a video conferencing platform providing easy to use, beautiful video calls. Whereby Meetings Create a fully branded virtual meeting experience with memorable room URLs, accessed directly in your browser, no downloads or logins for guests. - No app downloads or installs - No logins for guests - Up to 200 participants - Custom branding - Loads of features including co-location groups, breakout groups, recording, screen sharing, virtual whiteboard and more. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,123 **How Do G2 Users Rate Whereby Meetings?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Presentations:** 8.9/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.7/10 (Category avg: 8.8/10) - **Whiteboarding:** 7.8/10 (Category avg: 8.6/10) **Who Is the Company Behind Whereby Meetings?** - **Seller:** [Whereby](https://www.g2.com/sellers/whereby) - **Year Founded:** 2013 - **HQ Location:** Florø, Vestland, Norway - **Twitter:** @whereby (12,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/20501470/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 79% Small-Business, 17% Mid-Market #### What Are Whereby Meetings's Pros and Cons? **Pros:** - Ease of Use (61 reviews) - Video Conferencing (34 reviews) - Video Quality (20 reviews) - User Interface (19 reviews) - Easy Setup (18 reviews) **Cons:** - Limited Features (19 reviews) - Connectivity Issues (12 reviews) - Limited Access (9 reviews) - Participant Limitations (9 reviews) - Video Conferencing Issues (9 reviews) ### 23. [Lark](https://www.g2.com/products/lark-lark/reviews) Lark is an all-in-one collaboration platform for teams looking to streamline workflows and achieve business results faster. With a seamless user experience across desktop and mobile devices, Lark ensures that teams can work efficiently from anywhere. Lark is the super app for work that consolidates chats, workflows, emails, documents, sheets, project management, and meetings in one place. Your team can plan, execute, and sync on work without disruption and focus on what matters to your business. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Lark?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.9/10) - **Presentations:** 9.4/10 (Category avg: 8.9/10) - **Participant Permissions:** 9.1/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.9/10 (Category avg: 8.6/10) **Who Is the Company Behind Lark?** - **Seller:** [Lark Technologies](https://www.g2.com/sellers/lark-technologies-ab8d4472-aa71-4552-8d1c-06f9cf7661e6) - **Year Founded:** 2003 - **HQ Location:** Singapore, Singapore - **Twitter:** @lark (472 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/larksuite/ (210 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 31% Mid-Market #### What Are Lark's Pros and Cons? **Pros:** - Ease of Use (40 reviews) - Features (39 reviews) - Team Collaboration (28 reviews) - Communication (21 reviews) - All-in-one (19 reviews) **Cons:** - Learning Curve (12 reviews) - Integration Issues (9 reviews) - Slow Performance (8 reviews) - Not Intuitive (7 reviews) - Slow Loading (7 reviews) ### 24. [Zoho Webinar](https://www.g2.com/products/zoho-webinar/reviews) Zoho Webinar is a secure online platform designed to facilitate large-scale virtual conferences, webinars, and online workshops. It enables businesses to conduct impactful events such as training sessions, marketing webinars, online courses, and workshops, ensuring seamless communication and engagement with a global audience. Key Features and Functionality: - Interactive Engagement: Enhance attendee participation through immersive Q&A sessions, audience polls, and interactive features like the "Raise Hand" option and emoji reactions. - Personalized Branding: Customize webinar registration links, promote events across various social platforms, and livestream sessions on platforms like YouTube to extend reach and visibility. - Advanced Analytics: Monitor attendee lists, generate detailed reports on participant information, analyze audience engagement levels, and export analytical data for further insights. - Lead Generation: Integrate seamlessly with Zoho CRM to push attendee information as leads, nurture them using Zoho Marketing Automation, and focus on the most promising prospects to boost sales. - Scalability: Host webinars accommodating up to 5,000 attendees without compromising performance, making it suitable for corporate events, global conferences, and large-scale training sessions. Primary Value and Solutions: Zoho Webinar addresses the need for a comprehensive, user-friendly, and scalable solution for conducting virtual events. It simplifies the process of hosting webinars by offering an intuitive interface, eliminating the need for downloads, and providing flexible pricing structures with no hidden fees. By integrating with other Zoho applications and third-party tools, it enhances lead generation and marketing efforts, ensuring businesses can effectively engage with their audience, expand their reach, and achieve better returns on investment for their virtual events. **Average Rating:** 4.5/5.0 **Total Reviews:** 79 **How Do G2 Users Rate Zoho Webinar?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Presentations:** 8.9/10 (Category avg: 8.9/10) - **Participant Permissions:** 9.1/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.5/10 (Category avg: 8.6/10) **Who Is the Company Behind Zoho Webinar?** - **Seller:** [Zoho](https://www.g2.com/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704) - **Year Founded:** 1996 - **HQ Location:** Austin, TX - **Twitter:** @Zoho (137,880 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/38373/ (30,766 employees on LinkedIn®) - **Phone:** +1 (888) 900-9646 **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Education Management - **Company Size:** 82% Small-Business, 16% Mid-Market #### What Are Zoho Webinar's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Webinars (15 reviews) - Features (13 reviews) - Integrations (11 reviews) - Affordable (9 reviews) **Cons:** - Limited Customization (7 reviews) - Missing Features (5 reviews) - Expensive (4 reviews) - User Interface (3 reviews) - Delay Issues (2 reviews) ### 25. [Pexip](https://www.g2.com/products/pexip/reviews) Pexip enables any room to join any meeting through universal interoperability. We work with top providers and device manufacturers, like Microsoft, Google, Zoom, and Poly, to deliver a seamless and secure collaboration experience built on trusted, certified technology. Popular interoperability use cases that Pexip solves: - Google Meet Hardware to Teams Meetings - Zoom Rooms To Teams Meetings - Teams Rooms to Zoom and Webex meetings - Cisco and Poly SIP Devices to Teams, Zoom, Webex, and Google Meet What sets Pexip apart? Pexip's video conferencing solutions are designed to address some of the most complex communication challenges by prioritizing security, interoperability, and scalability. Pexip Secure Meetings ensures that sensitive video conversations and data are protected, offering advanced access control and compliance with relevant regulations. Pexip Connect breaks down platform barriers, enabling users to collaborate efficiently across different solutions and systems. **Average Rating:** 4.4/5.0 **Total Reviews:** 82 **How Do G2 Users Rate Pexip?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 8.9/10) - **Presentations:** 8.4/10 (Category avg: 8.9/10) - **Participant Permissions:** 8.4/10 (Category avg: 8.8/10) - **Whiteboarding:** 8.3/10 (Category avg: 8.6/10) **Who Is the Company Behind Pexip?** - **Seller:** [Pexip](https://www.g2.com/sellers/pexip) - **Company Website:** https://www.pexip.com - **Year Founded:** 2012 - **HQ Location:** Oslo, Norway - **Twitter:** @pexip (4,126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2914650/ (323 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 40% Mid-Market #### What Are Pexip's Pros and Cons? **Pros:** - Reliability (13 reviews) - Ease of Use (12 reviews) - Security (10 reviews) - Easy Setup (8 reviews) - Cross-Platform (7 reviews) **Cons:** - User Interface (8 reviews) - Learning Curve (7 reviews) - Limited Customization (3 reviews) - Customer Support (2 reviews) - Editing Limitations (2 reviews) ## What Is Video Conferencing Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Video Conferencing Software? - [Webinar Platforms](https://www.g2.com/categories/webinar) - [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) - [Screen Sharing Software](https://www.g2.com/categories/screen-sharing) --- ## How Do You Choose the Right Video Conferencing Software? ### What You Should Know About Video Conferencing Software ### What is Video Conferencing Software? Video conferencing software enables online communication for audio meetings, video meetings, and seminars, with built-in features such as chat, screen sharing, and recording. This software can be an incredibly flexible tool in a business’s software ecosystem. Video conferencing solutions eliminate the need for in-person attendance, adding convenience to daily schedules for all involved, improving client relationships, and ensuring open and consistent communication between teams. These solutions can be used for internal check-ins, conference calls, external meetings, and presentations. Many video conferencing tools also offer additional functionality outside of video conferencing itself, providing file sharing and instant communication features that support collaboration within teams. Some video conferencing systems offer integrations with [marketing automation software](https://www.g2.com/categories/marketing-automation) and [CRM software](https://www.g2.com/categories/crm) to sync critical business data into relevant conferences and allow for streamlined follow-up communications and updates to contact accounts. Outside of the straightforward video calling capability, many video conferencing products come with extensive feature sets that support collaboration and communication on several fronts. This can include the option for simple audio calling without video, whiteboarding and screen sharing, and call recording tools. Understanding which of these features the business might need outside of video conferencing is key to finding the best product. ### What are the Common Features of Video Conferencing Software? The following are some core features within video conferencing software that enable users to communicate and collaborate in real time: **Video calling:** Apart from face-to-face meetings, high-quality video calls are the next best thing for one-on-ones or team meetings. Video calling not only enhances collaboration but helps teams feel more connected when they are unable to meet in person. **Audio calling** : Many video conferencing tools will offer the option to attend a video conference via audio only by joining via a dial-in number. These calls are akin to a typical phone call or phone system, and utilize VoIP software. Similarly, most products will give participants the option to join a conference call with either audio only or video and audio. **Recording:** Products with this feature will allow users to record a video or audio conference call so it can be reviewed later. Some products will even host the recorded video within the platform with the option to download it to share either within or outside of the organization. **Screen sharing:** This feature allows participants to share their screens alongside, or instead of, a webcam feed. [Screen sharing software](https://www.g2.com/categories/screen-sharing) is a great collaborative tool, especially for remote or hybrid teams that participate in frequent online meetings.  **Document sharing:** Document sharing features will occasionally be built inside of a text chat function, but this is not a hard-and-fast rule. Some video conferencing software will offer straightforward document sharing without a text chat. **Scheduling:** The ability to schedule meetings in-app comes with some video conferencing tools. Others will integrate with external scheduling or [calendar software](https://www.g2.com/categories/calendar). **Text chat:** Some video conferencing tools provide a live text chat for participants to use alongside or instead of audio. These text chats can be recorded and referred to later. Some video conferencing products will allow for peer-to-peer or peer-to-group instant messaging outside of video meetings as well. **Presentations:** While some video conferencing tools will allow for presentation hosting via integration with external [presentation software](https://www.g2.com/categories/presentation), others will allow users to build and present slideshows within the application. **Subtitles and closed captions:** Some video conferencing products offer subtitles and closed captions, which is not only inclusive but allows global teams to reduce friction around language barriers or cultural differences. In some cases, live transcription may be available as well. However, the supported languages may differ from one product to another. **Other Features of Video Conferencing Software:** [Hand Raising](https://www.g2.com/categories/video-conferencing/f/hand-raising), [Presentations](https://www.g2.com/categories/video-conferencing/f/presentations), [Whiteboarding](https://www.g2.com/categories/video-conferencing/f/whiteboarding) ### What are the Benefits of Video Conferencing Software? **Save costs:** Video conferencing software can be a financially beneficial tool as it can save users the costs associated with long distance and international calls. For businesses, this means no hiccups in communication for remote employees, potential prospects, or outside stakeholders, regardless of travel capability. Video conferencing software can also reduce travel costs by allowing employees to attend meetings from the comfort of their office. This can be especially useful for small businesses looking to grow without exorbitant travel costs. Another financial benefit of some video conferencing platforms is the ability to utilize this software in replacement of traditional [webinar software](https://www.g2.com/categories/webinar). If a company needs to host a webinar or virtual event but doesn’t necessarily need all of the bells and whistles of a traditional webinar tool, using video conferencing software can result in substantial savings. Furthermore, savings can increase significantly if a company can get by on a free plan vs paid plan as many video conferencing tools offer free plans (with limitations, of course). **Maximize time and resources:** By utilizing video conferencing software, colleagues can easily meet for a quick one-on-one or hold a last-minute virtual meeting. Others can boost team collaboration by screen sharing, file sharing, and using collaborative whiteboards—all without leaving their desks or having to book meeting rooms unnecessarily. This can save time and free up conference rooms for those who need them.  **Empower remote and hybrid teams:** In addition to enhancing collaboration, video conferencing enables teams to work together while working remotely. Employees are no longer required to work from the same office building or even the same state, or country, for that matter. In a post-pandemic world that is shifting to remote and hybrid teams, video conferencing tools are critical for connection and collaboration. Additionally, these tools allow companies to pursue prospects outside of a specific location, which can boost talent acquisition. ### Who Uses Video Conferencing Software? **Most businesses:** A variety of businesses and industries, regardless of size, can benefit from video conferencing tools. Client-facing businesses, such as consulting and advisory firms, legal firms, and other services providers, can leverage these tools as a means to reduce unnecessary travel and work with clients near and far. Video conferencing software is also used by growing businesses to expand their prospects and check in with employees, regardless of location. Even mid-market and enterprise-level businesses use video conferencing in their daily operations to connect with stakeholders and prospects.   **Freelancers:** Many free video conferencing options are available as well, making them an appealing tool for small businesses, freelancers, and other self-employed individuals. Free versions of video conferencing offerings usually provide less extensive functionality and limit the number of participants, making these plans more suitable for single users or small teams. **Schools:** Video conferencing tools are sometimes built into [online learning platforms](https://www.g2.com/categories/online-learning-platform) or [learning management systems](https://www.g2.com/categories/learning-management-system-lms) as a medium to connect teachers with their students. These offerings are more specialized to the online learning environment, often providing additional collaboration tools such as file sharing, polling, and whiteboarding capability to effectively simulate a physical learning space. ### Challenges with Video Conferencing Software  Video conferencing solutions can come with their own set of challenges, including:  **Call quality:** One of the most common issues with video conferencing software is call quality. While the software itself can be robust, the quality of the video or audio itself is highly dependent on the internet speed of the users involved. It’s critical to ensure that users have access to reliable internet when using video conferencing software to prevent potential frustration. **Security concerns:** As with any software used for internal and confidential communication, buyers need to assess a product’s security protocol. While video conferencing tools have been the subject of security breaches in the past, vendors have taken steps to enhance meeting security, such as requiring passcodes to enter a meeting, implementing the use of waiting rooms, and strengthening administrative controls. ### What are the top video conferencing software options for remote teams? For remote teams, the best video conferencing software offers reliability, strong collaboration features, and seamless integration across devices and tools. Based on G2 reviews, these platforms are top choices for distributed workforces: - [Google Meet](https://www.g2.com/products/google-meet/reviews): A simple, browser-based solution that integrates with Google Workspace, offering real-time captions, screen sharing, and easy calendar-based scheduling for remote collaboration. - [Skype](https://www.g2.com/products/skype/reviews): Known for its familiarity and ease of use, Skype supports HD video and chat for smaller teams needing a straightforward communication tool without added complexity. - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews): Combines video conferencing, team chat, file sharing, and app integrations in one platform, ideal for remote teams already using Microsoft 365. - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews): Delivers consistently high-quality video and audio, along with breakout rooms, recordings, and strong security controls, making it a remote work staple for businesses of all sizes. ### What is the best video conferencing app for small businesses? For everyday meetings and client calls, [small businesses](https://www.g2.com/categories/video-conferencing/small-business) value simplicity, reliability, and strong core features. According to G2 reviews, these tools deliver exactly that: - [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews): A browser-based platform that offers secure video meetings, screen sharing, and webinar tools—well-suited for small teams looking for affordability and ease of use without sacrificing essential features. - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews): Provides HD video, built-in AI enhancements (like background noise removal), and whiteboarding tools, all in a scalable package that supports small businesses as they grow. - [BlueJeans Meetings](https://www.g2.com/products/bluejeans-meetings/reviews): Delivers crisp audio and video quality with Dolby Voice, along with meeting analytics and calendar integrations,ideal for small businesses prioritizing call clarity and professionalism. ### How to Buy Video Conferencing Software  #### Requirements Gathering (RFI/RFP) for Video Conferencing Software Whether a company is just starting to explore video conferencing software or looking for a more appropriate solution for its needs, G2.com can help inform buyers of the market and assist them in selecting the best software for their business. The first step in deciding what kind of video conferencing software a buyer should look at is to assess the needs of the organization as a whole. Does the organization already use this kind of software? If so, what works and what doesn’t? Is this the first time the organization will be using video conferencing software? If that’s the case, buyers will need to determine how they plan to implement this software and whether or not their current systems are compatible. Some points to consider are: **Company size:** Buyers will need to ensure that the products they are looking at will suit the size and need of the organization. When purchasing software, it’s important to ensure the product has the appropriate scalability to adapt to changing needs.  **Integrations:** Many companies need to leverage adaptable solutions that easily fit into an existing software ecosystem. To ensure that a new product is adopted and properly utilized by employees, it’s critical to ensure that the new tool is compatible with a company’s devices and applications, such as calendars, [email software](https://www.g2.com/categories/email), [CRM software](https://www.g2.com/categories/crm), and [project management software](https://www.g2.com/categories/project-management). Additionally, buyers must confirm that the new conferencing system is compatible with existing technology such as room systems, mobile devices (iOS and Android), operating systems such as PC and Mac, as well as common web browsers such as Safari and Chrome. This will help to reduce any potential friction users frequently face when implementing new technology.  #### Compare Video Conferencing Software Products **Create a long list** The first step to finding the perfect video conferencing software is to create a preliminary list of products that fit the buyer’s general needs. The next step is to narrow down the list by selecting specific features that are must haves or requirements for the buyer. G2.com provides information about the best video conferencing software, allowing buyers to filter options as well as user reviews to help narrow down the product list to a more relevant selection. **Create a short list** Creating a short list of products is an important step in the buying process. While it may be daunting to filter through various products, users can get help by utilizing G2’s compare feature. This feature will take products of choice and display them side by side so the buyer can easily determine which software ticks the important boxes on the list. **Conduct demos** Once the buyer has narrowed down the product list, the next step is to conduct a demo. Demos allow buyers to see a product and its features in more detail. To ensure a buyer gets the most out of a demo, it’s important to go in prepared. Buyers should have a business scenario ready that will fully test each product in consideration. Additionally, buyers should inquire about cost, vendor support, and any concerns they have about the product. Adequate preparation will make it easier for a buyer to compare products after the demos are completed. #### Selection of Video Conferencing Software **Choose a selection team** Video conferencing software is very practical and widely used in many businesses. With that in mind, a good starting point would be to select three to five team members from various departments and seniority levels (such as IT, upper management, and associates) to be part of the selection team. The more varied the selection team is, the better a company can assess how well a product will meet its needs. **Negotiation** Once the selection team has narrowed down their software picks, it’s time to discuss customization options, pricing, and the type of support needed from the vendor. It’s always important to address pricing options, even when they are listed on a vendor’s website. Many software vendors will provide discounts and custom pricing options based on what the buyer is looking to purchase.  **Final decision** Once a buyer has made the final decision on a product and is ready to move forward with a purchase, it is recommended that they conduct a final demo, inquire about a trial run, and determine what the next steps are if the product doesn’t ultimately fit their needs. It's also important to look into the kind of support the vendor provides following implementation. Most vendors will provide customer support services, such as video chat, to ensure ease of use as well as a pleasant customer experience. These steps can provide a buyer with an additional sense of security and confidence when making a final decision. ### Video Conferencing Software Trends **Focus on security and privacy** Due to remote work and hybrid teams becoming more common, companies will begin to permanently rely on video conferencing software for everyday communications. As a result, privacy and security are becoming increasingly important to businesses. Following some well-known security concerns in 2020, such as the infamous [FBI warning](https://www.fbi.gov/contact-us/field-offices/boston/news/press-releases/fbi-warns-of-teleconferencing-and-online-classroom-hijacking-during-covid-19-pandemic) about hackers and the hijacking of online meetings, software vendors are continuing to implement changes to ensure customers are protected from outside threats. Features such as end-to-end encryption, passcodes, and multi-factor authentication are becoming more common across various video conferencing tools.  **Enhanced user experience** Vendors are utilizing advanced artificial intelligence (AI) and machine learning to enhance audio and video functionality and quality, which is vital now that so many people are working from home who rely on these tools daily. For example, natural language processing, a subset of AI, can automatically detect unwanted sounds, toning down the background noise for those who are not on mute and enhancing the speaker’s voice. Visually, computer vision is used to blur the user’s background or add a virtual backdrop, adjust color and lighting, and even touch up the user’s appearance. These advanced features take HD video conferencing solutions to a new level.