# Cisco Unified Contact Center Express vs XTIUM Unified Communications as a Service Comparison

| | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 13 | 70 | 
| **Largest Market Segment** | Mid-Market (66.7% of reviews) | Mid-Market (65.2% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $7.48 1 users/seats Per Month | 

---
## Top Pros & Cons

### Cisco Unified Contact Center Express

**Not enough data**

### XTIUM Unified Communications as a Service

Pros:
- Communication (3 reviews)
- Reliability (3 reviews)

Cons:
- Expensive (2 reviews)
- Licensing Issues (1 reviews)

---
## Ratings Comparison
| Rating | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
  | **Meets Requirements** | 9.0 (7 reviews) | 8.5 (49 reviews) | 
  | **Ease of Use** | 8.3 (7 reviews) | 8.5 (51 reviews) | 
  | **Ease of Setup** | 8.7 (5 reviews) | 8.6 (34 reviews) | 
  | **Ease of Admin** | 8.7 (5 reviews) | 8.8 (33 reviews) | 
  | **Quality of Support** | 9.3 (7 reviews) | 9.0 (47 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (5 reviews) | 9.2 (32 reviews) | 
  | **Product Direction (% positive)** | 6.1 (6 reviews) | 9.5 (46 reviews) | 

---
## Pricing

### Cisco Unified Contact Center Express

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### XTIUM Unified Communications as a Service

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $7.48 1 users/seats Per Month

Key Features:
- Tailored Disaster Recovery
- SIP Handsets Supported
- Broadworks PBX Features

[Browse all 3 editions](https://www.g2.com/products/xtium-unified-communications-as-a-service/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Call & Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Call Reporting** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Whispering** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Call Tagging** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Transcription** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Manual Dialer** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Progressive Dialer** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Outbound Call Center** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **AI Summarization** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Inbound Call Center** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Blended Call Center** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Communication

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.8/10 | 17 |

#### Business Instant Messaging

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (13 reviews) | 
| **Notifications** | Not enough data | 8.2 (14 reviews) | 
| **Search** | Not enough data | 9.1 (13 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (14 reviews) | 
| **Video Conferencing** | Not enough data | 8.8 (14 reviews) | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.5 (14 reviews) | 
| **Web Application** | Not enough data | 9.4 (14 reviews) | 
| **Third-Party Integrations** | Not enough data | 9.1 (13 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 
| **Smart Notifications** | Not enough data | Not enough data | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Bulk Send** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Message Recall** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Read Receipts** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Photos** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.2/10 | 10 |

#### Presenter Tools

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Live Preview** | Not enough data | 8.1 (9 reviews) | 
| **Notifications Blocker** | Not enough data | 7.6 (9 reviews) | 
| **Remote Control** | Not enough data | 7.4 (9 reviews) | 
| **Switch Presenter** | Not enough data | 8.1 (9 reviews) | 

#### Conferencing Options

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.8 (8 reviews) | 
| **Audio Conferencing** | Not enough data | 8.0 (9 reviews) | 
| **Video Conferencing** | Not enough data | 8.0 (10 reviews) | 
| **Video Streaming** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (7 reviews) | 
| **Video Call Recording** | Not enough data | 8.5 (8 reviews) | 
| **In-Browser Application** | Not enough data | 9.0 (8 reviews) | 
| **Screen Recording** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Document Storage** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Presentation Streaming** | Not enough data | Not enough data | 
| **On-Demand Webcasting** | Not enough data | Not enough data | 
| **Screen Capture** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Multi-Participant Screen Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Desktop/Browser Sharing** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Screen Mirroring** | Not enough data | Not enough data | 
| **Annotations** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **Targeted/Locked Screen Sharing** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Mobile Screen Sharing** | Not enough data | Not enough data | 
| **Video Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Real Time Screen Sharing** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Presenter Control Management** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Video Support** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Availability Indicator** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | 9.0/10 | 6 |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Channels

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Voice** | 9.4 (6 reviews) | Not enough data | 
| **Social** | 9.2 (6 reviews) | Not enough data | 
| **Live Chat** | 8.6 (6 reviews) | Not enough data | 
| **Mobile SMS** | 8.6 (6 reviews) | Not enough data | 
| **Email** | 9.4 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Functions

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Call Routing** | 8.9 (6 reviews) | Not enough data | 
| **Session Queuing** | 8.9 (6 reviews) | Not enough data | 
| **Concurrent Calling** | 9.2 (6 reviews) | Not enough data | 
| **Speech Analytics** | 8.3 (6 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (6 reviews) | Not enough data | 
| **IVR** | 9.2 (6 reviews) | Not enough data | 
| **Inbound Screen Pop** | 9.2 (6 reviews) | Not enough data | 
| **Persistent Data** | 9.4 (6 reviews) | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 

#### Administrative

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Session Summary Notes** | 8.7 (5 reviews) | Not enough data | 
| **Administrator Access** | 9.2 (6 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.2 (6 reviews) | Not enough data | 
| **Session Recording** | 8.6 (6 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (6 reviews) | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Quality Management** | Not enough data | Not enough data | 
| **Agent Interface** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Customer History** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Workforce Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.6/10 | 27 |

#### Platform Basics - VoIP Providers

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Computer Telephony Integration** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Call Center Integration** | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.4 (26 reviews) | 
| **Video Calls** | Not enough data | 8.3 (20 reviews) | 
| **Instant Messaging** | Not enough data | 8.2 (21 reviews) | 
| **Screen Sharing** | Not enough data | 8.2 (21 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (23 reviews) | 
| **Desk-to-Desk Calls** | Not enough data | 9.4 (24 reviews) | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **SIP Trunking** | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.6 (22 reviews) | 
| **Browser Extension** | Not enough data | 8.2 (20 reviews) | 
| **Individual Download** | Not enough data | 8.7 (19 reviews) | 

#### Advanced Features

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Hold Music** | Not enough data | 7.7 (22 reviews) | 
| **Automated Attendants** | Not enough data | 8.9 (24 reviews) | 
| **VOiP Number** | Not enough data | 9.0 (24 reviews) | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Live Chat** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **Employee Directory** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Call Scripting** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Virtual Call Center** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Call Reporting** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Customizable Caller ID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Callback Scheduling** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Call Disposition** | Not enough data | Not enough data | 
| **Predictive Dialer** | Not enough data | Not enough data | 
| **Spam Blocker** | Not enough data | Not enough data | 
| **On-Demand Recording** | Not enough data | Not enough data | 
| **Caller Profiles** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **VoIP Connection** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 
| **Text to Speech** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **VoIP** | Not enough data | Not enough data | 
| **Call Queues** | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Online Voice Transmission** | Not enough data | Not enough data | 
| **Unified Communications** | Not enough data | Not enough data | 
| **Voicemail Transcription** | Not enough data | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Custom Greetings/Messages** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **International Calling** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 
| **Call Scheduling** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Conferencing** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Two Way Audio & Video** | Not enough data | Not enough data | 
| **Audio/Video Recording** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Contact Center Express** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.0/10 | 15 |

#### Agentic AI - UCaaS Platforms

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Extensions

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.9 (12 reviews) | 
| **Native VoIP** | Not enough data | 8.6 (12 reviews) | 
| **CCaaS Option** | Not enough data | 8.5 (11 reviews) | 

#### Features

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 8.6 (13 reviews) | 
| **Voicemail to SMS** | Not enough data | 6.1 (12 reviews) | 
| **File Sharing** | Not enough data | 7.1 (13 reviews) | 
| **Voice Conferencing** | Not enough data | 8.8 (13 reviews) | 
| **Video Conferencing** | Not enough data | 8.2 (13 reviews) | 
| **Conference Transcripts** | Not enough data | 8.1 (12 reviews) | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Video Call Recording** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Virtual Voicemail** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Trend Analysis** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Virtual Backgrounds** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Call Tracking** | Not enough data | Not enough data | 
| **Call Transfer** | Not enough data | Not enough data | 
| **Group Messaging** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 

---
## Categories

**Unique to Cisco Unified Contact Center Express (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to XTIUM Unified Communications as a Service (5):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Unified Contact Center Express | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Small-Business** | 0% | 18.8% | 
| **Mid-Market** | 66.7% | 65.2% | 
| **Enterprise** | 33.3% | 15.9% | 

### By Industry

#### Cisco Unified Contact Center Express

- **Information Technology and Services:** 33.3%
- **Transportation/Trucking/Railroad:** 8.3%
- **Real Estate:** 8.3%
- **Non-Profit Organization Management:** 8.3%
- **Machinery:** 8.3%
- **Insurance:** 8.3%
- **Information Services:** 8.3%
- **Financial Services:** 8.3%
- **Computer & Network Security:** 8.3%

#### XTIUM Unified Communications as a Service

- **Education Management:** 5.8%
- **Financial Services:** 5.8%
- **Telecommunications:** 5.8%
- **Information Technology and Services:** 5.8%
- **Accounting:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Market Research:** 4.3%
- **Oil & Energy:** 4.3%
- **Manufacturing:** 4.3%
- **Staffing and Recruiting:** 2.9%
- **Other:** 52.2%

---
## Alternatives

### Alternatives to Cisco Unified Contact Center Express

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7359 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (828 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (500 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1642 reviews)

### Alternatives to XTIUM Unified Communications as a Service

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19259 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48169 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39270 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56559 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1431 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4154 reviews)

---
## Top Discussions

### Cisco Unified Contact Center Express

No discussions available for this product.

### XTIUM Unified Communications as a Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-unified-contact-center-express-vs-xtium-unified-communications-as-a-service)