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Compare Cisco Unified Communications Manager (CallManager) and Twilio Flex 
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At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cisco Unified Communications Manager (CallManager)
Star Rating
(110)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Twilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cisco Unified Communications Manager excels in call quality, with a score of 9.8 for phone calls, while Twilio Flex, although strong, scores slightly lower at 9.0. Reviewers mention that the clarity and reliability of calls in CallManager are often highlighted as a key advantage.
- Reviewers mention that Twilio Flex offers superior flexibility with its omnichannel capabilities, allowing seamless integration across various communication channels like SMS, web chat, and social media, which is a significant advantage over CallManager's more traditional focus on voice and video calls.
- Users on G2 report that Cisco Unified Communications Manager has a robust set of administrative features, scoring 8.8 for administrator access and 8.2 for reporting and dashboards, which reviewers say are essential for managing large teams effectively. In contrast, Twilio Flex's administrative features, while functional, score lower, indicating room for improvement.
- G2 users highlight that Twilio Flex's ease of setup is a strong point, with a score of 7.3, compared to CallManager's 7.0. Reviewers mention that the intuitive interface and quick onboarding process of Twilio Flex make it a preferred choice for small businesses looking to implement a communication solution rapidly.
- Users say that Cisco Unified Communications Manager shines in its call routing and IVR capabilities, scoring 8.4 and 9.0 respectively, which are crucial for businesses with high call volumes. Reviewers mention that these features help streamline customer interactions effectively, whereas Twilio Flex's routing features, while adequate, do not match the depth of CallManager's offerings.
- Reviewers mention that Twilio Flex's generative AI features, including AI text-to-speech, are innovative and enhance user experience, scoring 8.0. In contrast, while CallManager does offer basic AI functionalities, it does not leverage AI to the same extent, leading users to feel that Twilio Flex is more future-ready in this aspect.
Pricing
Entry-Level Pricing
Cisco Unified Communications Manager (CallManager)
No pricing availableTwilio Flex
No pricing availableFree Trial
Cisco Unified Communications Manager (CallManager)
No trial information availableTwilio Flex
No trial information availableRatings
Meets Requirements
9.1
90
8.3
25
Ease of Use
8.2
91
8.2
25
Ease of Setup
6.9
51
7.2
9
Ease of Admin
8.0
53
7.5
8
Quality of Support
8.6
86
8.2
23
Has the product been a good partner in doing business?
8.8
52
8.6
7
Product Direction (% positive)
8.4
89
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.8
40
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
8.2
34
|
Verified
Not enough data
7.7
8
Not enough data
9.4
38
|
Verified
Not enough data
9.8
39
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.9
29
Not enough data
7.6
27
Not enough data
7.3
25
|
Verified
Not enough data
Advanced Features
9.1
33
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
9.1
9
Not enough data
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Features
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cisco Unified Communications Manager (CallManager) and Twilio Flex are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Cisco Unified Communications Manager (CallManager) is categorized as Audio Conferencing
Twilio Flex is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
15.5%
Information Technology and Services
13.6%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.4%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
Cisco Unified Communications Manager (CallManager) has no discussions with answers
Twilio Flex has no discussions with answers
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