# Cisco Unified Communications Manager (CallManager) vs Telnyx CPaaS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Telnyx CPaaS excels in user experience, with many praising its **easy setup** and intuitive interface. Users appreciate the clear documentation and helpful examples, making it simple to get started with building their own systems.
- **Users say** that Cisco Unified Communications Manager (CallManager) is a robust solution for organizations needing a secure, local datacenter managed collaboration platform. Its ability to support a wide range of audio and video devices is highlighted, making it ideal for closed networks.
- **Reviewers mention** that Telnyx CPaaS offers excellent customer service, which is a significant advantage for small businesses looking for reliable support. Users have noted the responsiveness and helpfulness of the support team, enhancing their overall experience.
- **According to verified reviews** , Cisco Unified Communications Manager (CallManager) is recognized for its stability and performance, particularly in handling unified endpoints like Cisco phones and video devices. However, some users note a learning curve associated with its setup and configuration.
- **G2 reviewers highlight** that while Telnyx CPaaS is praised for its cost-effectiveness, Cisco Unified Communications Manager (CallManager) is often seen as a more comprehensive solution for larger organizations needing advanced features and integrations, such as voicemail capabilities through Cisco Unity Connection.
- **Users report** that both platforms have their strengths in communication features, with Cisco CallManager excelling in conference and desk-to-desk calls, while Telnyx CPaaS is appreciated for its SIP connection quality. However, Cisco's video call capabilities are viewed as slightly less favorable compared to Telnyx's offerings.



| | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 111 | 525 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Small-Business (80.9% of reviews) | 
| **Entry Level Price** | No pricing available | Pay As You Go | 

---
## Top Pros & Cons

### Cisco Unified Communications Manager (CallManager)

Pros:
- Reliability (3 reviews)
- Video Conferencing (3 reviews)

Cons:
- Complex Processes (2 reviews)
- Billing Issues (1 reviews)

### Telnyx CPaaS

Pros:
- Customer Support (40 reviews)
- Ease of Use (32 reviews)

Cons:
- Complex Processes (19 reviews)
- High Cost (11 reviews)

---
## Ratings Comparison
| Rating | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
  | **Meets Requirements** | 9.1 (91 reviews) | 9.4 (442 reviews) | 
  | **Ease of Use** | 8.1 (92 reviews) | 9.1 (454 reviews) | 
  | **Ease of Setup** | 6.9 (52 reviews) | 9.0 (391 reviews) | 
  | **Ease of Admin** | 8.0 (54 reviews) | 9.2 (334 reviews) | 
  | **Quality of Support** | 8.6 (87 reviews) | 9.2 (439 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (53 reviews) | 9.3 (324 reviews) | 
  | **Product Direction (% positive)** | 8.4 (90 reviews) | 9.2 (434 reviews) | 

---
## Pricing

### Cisco Unified Communications Manager (CallManager)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Telnyx CPaaS

#### Entry-Level Pricing

Plan: 032023 Pricing

Price: Pay As You Go

Key Features:
- Outbound Calling
- Inbound Calling
- Phone Number

[Learn more about Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |
| **Telnyx CPaaS** | 8.8/10 | 277 |

#### Functionality

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 8.8 (254 reviews) ✓ Verified | 
| **API Call Speed** | Not enough data | 8.9 (231 reviews) ✓ Verified | 
| **Communication Varieties** | Not enough data | 9.1 (238 reviews) ✓ Verified | 

#### Support

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Documentation** | Not enough data | 8.8 (253 reviews) ✓ Verified | 
| **Community Support** | Not enough data | 8.4 (216 reviews) ✓ Verified | 
| **Professional Support** | Not enough data | 8.9 (237 reviews) ✓ Verified | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | 8.6/10 | 46 |
| **Telnyx CPaaS** | 8.4/10 | 153 |

#### Platform Basics - VoIP Providers

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (32 reviews) | 
| **Call Management** | Not enough data | 9.1 (35 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (31 reviews) | 
| **Integrations** | Not enough data | 8.4 (31 reviews) | 
| **Virtual PBX** | Not enough data | 8.3 (30 reviews) | 
| **SIP trunking services** | Not enough data | 8.9 (36 reviews) | 

#### Basic Communication

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Phone Calls** | 9.8 (41 reviews) ✓ Verified | 9.6 (151 reviews) | 
| **Video Calls** | 8.7 (29 reviews) ✓ Verified | 8.1 (117 reviews) | 
| **Instant Messaging** | 8.2 (34 reviews) ✓ Verified | 8.8 (130 reviews) | 
| **Screen Sharing** | 7.7 (8 reviews) | 7.6 (111 reviews) | 
| **Conference Calls** | 9.4 (38 reviews) ✓ Verified | 8.6 (118 reviews) | 
| **Desk-to-Desk Calls** | 9.8 (39 reviews) ✓ Verified | 8.5 (111 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (14 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (14 reviews) | 

#### Access

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Software Pairing** | 7.9 (29 reviews) | 8.1 (120 reviews) | 
| **Browser Extension** | 7.6 (27 reviews) | 7.5 (107 reviews) | 
| **Individual Download** | 7.3 (25 reviews) ✓ Verified | 7.3 (104 reviews) | 

#### Advanced Features

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Hold Music** | 9.1 (33 reviews) ✓ Verified | 8.5 (107 reviews) | 
| **Automated Attendants** | 8.6 (35 reviews) ✓ Verified | 8.4 (110 reviews) | 
| **VOiP Number** | 9.1 (9 reviews) | 9.5 (136 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |
| **Telnyx CPaaS** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Feature Not Available | Not enough data | 

#### Features

| Feature | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Cisco Unified Communications Manager (CallManager) (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)

**Unique to Telnyx CPaaS (1):** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Unified Communications Manager (CallManager) | Telnyx CPaaS | 
|---|---|---|
| **Small-Business** | 6.7% | 80.9% | 
| **Mid-Market** | 50.0% | 16.4% | 
| **Enterprise** | 43.3% | 2.8% | 

### By Industry

#### Cisco Unified Communications Manager (CallManager)

- **Higher Education:** 15.4%
- **Information Technology and Services:** 13.5%
- **Computer Software:** 7.7%
- **Government Administration:** 4.8%
- **Telecommunications:** 4.8%
- **Insurance:** 4.8%
- **Hospital & Health Care:** 3.8%
- **Oil & Energy:** 3.8%
- **Banking:** 2.9%
- **Machinery:** 2.9%
- **Other:** 35.6%

#### Telnyx CPaaS

- **Telecommunications:** 19.7%
- **Information Technology and Services:** 15.8%
- **Computer Software:** 11.2%
- **Marketing and Advertising:** 7.3%
- **Computer & Network Security:** 3.7%
- **Consumer Services:** 2.6%
- **Consulting:** 2.2%
- **Automotive:** 2.2%
- **Hospital & Health Care:** 2.2%
- **Insurance:** 1.8%
- **Other:** 31.4%

---
## Alternatives

### Alternatives to Cisco Unified Communications Manager (CallManager)

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1422 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Asterisk](https://www.g2.com/products/asterisk/reviews) — 4.6/5 stars (59 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56539 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4201 reviews)

### Alternatives to Telnyx CPaaS

- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2109 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1422 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)

---
## Top Discussions

### Cisco Unified Communications Manager (CallManager)

No discussions available for this product.

### Telnyx CPaaS

- Title: [Does Telnyx offer SMS service?](https://www.g2.com/discussions/sms) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Not right now, but SMS is coming to Telnyx very soon!"
- Title: [How can I easily implement sms?](https://www.g2.com/discussions/how-can-i-easily-implement-sms) — 1 comment, 1 upvote
  > **Top comment:** "https://textable.co/"
- Title: [What application do you recommend to use the message or fax services?](https://www.g2.com/discussions/what-application-do-you-recommend-to-use-the-message-or-fax-services) — 1 comment
  > **Top comment:** "I am interested in the same thing.  I am having issues implementing T.38 to improve fax service"
- Title: [Outbound calls do not show my company's name! How can I fix that.](https://www.g2.com/discussions/37211-outbound-calls-do-not-show-my-company-s-name-how-can-i-fix-that) — 1 comment, 1 upvote
  > **Top comment:** "This is very easy to do.  Reach out via the chat bubble and one of the Telnyx Team members will help you."
- Title: ["How do others use Telnyx?"](https://www.g2.com/discussions/37178-how-do-others-use-telnyx) — 1 comment, 1 upvote
  > **Top comment:** "Sip and iot sim mostly"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-telnyx-cpaas)