# Cisco Unified Communications Manager (CallManager) vs Nextiva Comparison --- ## AI Generated Summary - **G2 reviewers report** that Nextiva excels in **customer support** , with users highlighting the platform's reliability and the responsiveness of its support team. Many users appreciate how easy it is to set up and maintain, making it a smooth communication solution for businesses. - **Users say** that Cisco Unified Communications Manager (CallManager) is particularly strong in **scalability** , with the ability to support thousands of users and devices. This makes it an ideal choice for large enterprises that require high availability and integration with other Cisco products. - **Reviewers mention** that Nextiva's **ease of use** is a significant advantage, with many finding the platform intuitive and efficient for daily communication needs. Users have noted that once set up, it runs flawlessly, enhancing overall productivity. - **According to verified reviews** , Cisco Unified Communications Manager (CallManager) shines in **advanced features** like video conferencing and integration with other Cisco collaboration tools. Users appreciate its robust capabilities for handling unified endpoints, which is essential for organizations with complex communication requirements. - **G2 reviewers highlight** that while Nextiva is generally reliable, some users have experienced occasional downtime, though they still find it superior to traditional PSTN lines. This reliability is a key factor for businesses looking to modernize their communication systems. - **Users report** that Cisco Unified Communications Manager (CallManager) can be challenging to set up, with some mentioning configuration difficulties. However, once implemented, it offers a secure and comprehensive solution for organizations that prioritize control over their communication infrastructure. | | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | | **Total Reviews** | 111 | 3,585 | | **Largest Market Segment** | Mid-Market (50.0% of reviews) | Small-Business (77.2% of reviews) | | **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | --- ## Top Pros & Cons ### Cisco Unified Communications Manager (CallManager) Pros: - Reliability (3 reviews) - Video Conferencing (3 reviews) Cons: - Complex Processes (2 reviews) - Billing Issues (1 reviews) ### Nextiva Pros: - Customer Support (135 reviews) - Ease of Use (128 reviews) Cons: - Difficult Configuration (27 reviews) - Complexity (25 reviews) --- ## Ratings Comparison | Rating | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Meets Requirements** | 9.1 (91 reviews) | 9.0 (2854 reviews) | | **Ease of Use** | 8.1 (92 reviews) | 8.7 (2904 reviews) | | **Ease of Setup** | 6.9 (52 reviews) | 8.4 (2190 reviews) | | **Ease of Admin** | 8.0 (54 reviews) | 8.6 (1989 reviews) | | **Quality of Support** | 8.6 (87 reviews) | 9.0 (2838 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (53 reviews) | 8.8 (1970 reviews) | | **Product Direction (% positive)** | 8.4 (90 reviews) | 8.3 (2726 reviews) | --- ## Pricing ### Cisco Unified Communications Manager (CallManager) #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Nextiva #### Entry-Level Pricing Plan: Core Price: Starting at $15.00 1 User Per Month Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness. Key Features: - Inbound & Outbound Voice - Business SMS - Video Meetings [Browse all 6 editions](https://www.g2.com/products/nextiva/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Nextiva** | 8.5/10 | 208 | #### Channels | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Voice** | Not enough data | 9.4 (195 reviews) | | **Social** | Not enough data | 7.9 (176 reviews) | | **Web Chat** | Not enough data | 7.7 (174 reviews) | | **Mobile SMS** | Not enough data | 8.2 (178 reviews) | | **Email** | Not enough data | 8.2 (168 reviews) | #### Generative AI | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | #### Functions | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Session Routing** | Not enough data | 8.7 (173 reviews) | | **Session Queuing** | Not enough data | 8.6 (173 reviews) | | **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | | **Speech Analytics** | Not enough data | 8.1 (171 reviews) | | **Auto Dialer** | Not enough data | 8.2 (169 reviews) | | **IVR** | Not enough data | 8.5 (176 reviews) | | **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | | **Persistent Data** | Not enough data | 8.4 (165 reviews) | #### Agentic AI - Contact Center | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | | **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | | **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | | **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | #### Administrative | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | | **Administrator Access** | Not enough data | 9.1 (176 reviews) | | **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | | **Session Recording** | Not enough data | 8.4 (166 reviews) | | **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Nextiva** | 8.6/10 | 772 | #### Platform | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Omnichannel** | Not enough data | 8.1 (465 reviews) | | **Mobile Access** | Not enough data | 8.6 (666 reviews) | | **Queue Management** | Not enough data | 8.6 (584 reviews) | | **Call Routing** | Not enough data | 8.9 (693 reviews) | | **Call Back** | Not enough data | 8.8 (605 reviews) | | **IVR** | Not enough data | 8.3 (501 reviews) | | **Automatic Call Distribution** | Not enough data | 8.6 (603 reviews) | #### Generative AI | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **AI Text-to-Speech** | Not enough data | 7.7 (294 reviews) | #### Workforce Management | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Call Monitoring** | Not enough data | 8.7 (606 reviews) | | **Performance Evaluation** | Not enough data | 8.7 (564 reviews) | #### Call Center Infrastructure (CCI) | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | | **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | | **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | | **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | #### Administrative | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Call Recording** | Not enough data | 8.6 (593 reviews) | | **Reporting & Dashboards** | Not enough data | 8.7 (623 reviews) | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Nextiva** | 9.1/10 | 46 | #### Basic Communication - Cloud PBX | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Call Management** | Not enough data | 9.5 (34 reviews) | | **Communication Management** | Not enough data | 9.1 (30 reviews) | | **Scalability** | Not enough data | 9.3 (28 reviews) | | **Integrations** | Not enough data | 8.5 (24 reviews) | | **Mobile Accessibility** | Not enough data | 8.7 (32 reviews) | | **Accessibility** | Not enough data | 9.1 (29 reviews) | #### Advanced Features - Cloud PBX | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Security and Compliance** | Not enough data | 9.1 (26 reviews) | | **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | | **Support and Reliability** | Not enough data | 9.1 (30 reviews) | | **Automated attendant** | Not enough data | 9.1 (27 reviews) | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | 8.6/10 | 46 | | **Nextiva** | 8.3/10 | 1809 | #### Platform Basics - VoIP Providers | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | 8.7 (70 reviews) | | **Call Management** | Not enough data | 8.8 (101 reviews) | | **Network monitoring** | Not enough data | 8.3 (60 reviews) | | **Integrations** | Not enough data | 8.0 (69 reviews) | | **Virtual PBX** | Not enough data | 7.9 (54 reviews) | | **SIP trunking services** | Not enough data | 7.7 (53 reviews) | #### Basic Communication | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Phone Calls** | 9.8 (41 reviews) ✓ Verified | 9.2 (1708 reviews) ✓ Verified | | **Video Calls** | 8.7 (29 reviews) ✓ Verified | 7.9 (897 reviews) ✓ Verified | | **Instant Messaging** | 8.2 (34 reviews) ✓ Verified | 8.3 (1056 reviews) ✓ Verified | | **Screen Sharing** | 7.7 (8 reviews) | 7.7 (828 reviews) | | **Conference Calls** | 9.4 (38 reviews) ✓ Verified | 8.6 (1159 reviews) ✓ Verified | | **Desk-to-Desk Calls** | 9.8 (39 reviews) ✓ Verified | 9.1 (1342 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (42 reviews) | | **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | | **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | #### Access | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Software Pairing** | 7.9 (29 reviews) | 8.0 (901 reviews) | | **Browser Extension** | 7.6 (27 reviews) | 8.1 (896 reviews) | | **Individual Download** | 7.3 (25 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | #### Advanced Features | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Hold Music** | 9.1 (33 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | | **Automated Attendants** | 8.6 (35 reviews) ✓ Verified | 8.6 (1245 reviews) ✓ Verified | | **VOiP Number** | 9.1 (9 reviews) | 9.1 (1491 reviews) | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Nextiva** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Cross platform compatibility** | Not enough data | Not enough data | ### Audio Conferencing | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Nextiva** | N/A | N/A | #### Agentic AI - Audio Conferencing | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Nextiva** | 8.6/10 | 204 | #### Agentic AI - UCaaS Platforms | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | | **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | | **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | | **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | #### Extensions | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | | **Native VoIP** | Not enough data | 9.1 (159 reviews) ✓ Verified | | **CCaaS Option** | Feature Not Available | 8.8 (147 reviews) ✓ Verified | #### Features | Feature | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Voicemail to Email** | Not enough data | 9.2 (185 reviews) ✓ Verified | | **Voicemail to SMS** | Feature Not Available | 8.5 (155 reviews) | | **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | | **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | | **Conference Transcripts** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Cisco Unified Communications Manager (CallManager) (1):** [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing) **Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Cisco Unified Communications Manager (CallManager) | Nextiva | |---|---|---| | **Small-Business** | 6.7% | 77.2% | | **Mid-Market** | 50.0% | 21.6% | | **Enterprise** | 43.3% | 1.2% | ### By Industry #### Cisco Unified Communications Manager (CallManager) - **Higher Education:** 15.4% - **Information Technology and Services:** 13.5% - **Computer Software:** 7.7% - **Government Administration:** 4.8% - **Telecommunications:** 4.8% - **Insurance:** 4.8% - **Hospital & Health Care:** 3.8% - **Oil & Energy:** 3.8% - **Banking:** 2.9% - **Machinery:** 2.9% - **Other:** 35.6% #### Nextiva - **Hospital & Health Care:** 6.0% - **Insurance:** 5.6% - **Construction:** 5.2% - **Financial Services:** 4.6% - **Real Estate:** 3.9% - **Information Technology and Services:** 3.8% - **Health, Wellness and Fitness:** 3.8% - **Medical Practice:** 3.7% - **Law Practice:** 3.5% - **Legal Services:** 3.2% - **Other:** 56.7% --- ## Alternatives ### Alternatives to Cisco Unified Communications Manager (CallManager) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews) - [Asterisk](https://www.g2.com/products/asterisk/reviews) — 4.6/5 stars (59 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56497 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (528 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4198 reviews) ### Alternatives to Nextiva - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1622 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1410 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews) - [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4198 reviews) - [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews) --- ## Top Discussions ### Cisco Unified Communications Manager (CallManager) No discussions available for this product. ### Nextiva - Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. " - Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments > **Top comment:** "provide phone service" - Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment. I don't feel like I have to do any extra logging..." - Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. " - Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-nextiva)