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Compare Cisco Unified Communications Manager (CallManager) and Mitel 
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At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
Cisco Unified Communications Manager (CallManager)
Star Rating
(110)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansCisco Unified Communications Manager (CallManager) vs Mitel
When assessing the two solutions, reviewers found Cisco Unified Communications Manager (CallManager) easier to use and do business with overall. However, reviewers preferred the ease of set up with Mitel, along with administration.
- Reviewers felt that Cisco Unified Communications Manager (CallManager) meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that Cisco Unified Communications Manager (CallManager) is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Cisco Unified Communications Manager (CallManager) over Mitel.
Pricing
Entry-Level Pricing
Cisco Unified Communications Manager (CallManager)
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Cisco Unified Communications Manager (CallManager)
No trial information availableMitel
No trial information availableRatings
Meets Requirements
9.1
90
8.1
190
Ease of Use
8.2
91
7.9
191
Ease of Setup
6.9
51
7.3
132
Ease of Admin
8.0
53
7.3
131
Quality of Support
8.6
86
7.2
174
Has the product been a good partner in doing business?
8.8
52
7.4
131
Product Direction (% positive)
8.4
89
6.2
182
Features by Category
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.8
40
|
Verified
8.5
121
|
Verified
8.7
29
|
Verified
7.0
35
|
Verified
8.2
34
|
Verified
6.9
53
|
Verified
7.7
8
7.3
48
|
Verified
9.4
38
|
Verified
8.0
85
|
Verified
9.8
39
|
Verified
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.9
29
7.0
54
|
Verified
7.6
27
7.4
49
|
Verified
7.3
25
|
Verified
7.7
57
|
Verified
Advanced Features
9.1
33
|
Verified
7.7
90
|
Verified
8.6
35
|
Verified
8.0
97
|
Verified
9.1
9
8.8
106
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Feature Not Available
7.3
8
|
Verified
Features
Not enough data
8.8
13
|
Verified
Feature Not Available
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Cisco Unified Communications Manager (CallManager) and Mitel are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Cisco Unified Communications Manager (CallManager) is categorized as Audio Conferencing
Mitel is categorized as Contact Center
Reviews
Reviewers' Company Size
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
15.5%
Information Technology and Services
13.6%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.4%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Alternatives
Discussions
Cisco Unified Communications Manager (CallManager) has no discussions with answers
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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