# Cisco Unified Communications Manager (CallManager) vs Mitel Comparison | | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Star Rating** | 4.4 out of 5 | 3.8 out of 5 | | **Total Reviews** | 111 | 235 | | **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (45.9% of reviews) | | **Entry Level Price** | No pricing available | $20.99 /user/month | --- ## Top Pros & Cons ### Cisco Unified Communications Manager (CallManager) Pros: - Reliability (3 reviews) - Video Conferencing (3 reviews) Cons: - Complex Processes (2 reviews) - Billing Issues (1 reviews) ### Mitel Pros: - Ease of Use (2 reviews) - Easy Setup (2 reviews) Cons: - Performance Issues (2 reviews) - Software Bugs (2 reviews) --- ## Ratings Comparison | Rating | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Meets Requirements** | 9.1 (91 reviews) | 8.1 (191 reviews) | | **Ease of Use** | 8.1 (92 reviews) | 7.8 (192 reviews) | | **Ease of Setup** | 6.9 (52 reviews) | 7.3 (133 reviews) | | **Ease of Admin** | 8.0 (54 reviews) | 7.3 (131 reviews) | | **Quality of Support** | 8.6 (87 reviews) | 7.2 (175 reviews) | | **Has the product been a good partner in doing business?** | 8.7 (53 reviews) | 7.4 (131 reviews) | | **Product Direction (% positive)** | 8.4 (90 reviews) | 6.2 (182 reviews) | --- ## Pricing ### Cisco Unified Communications Manager (CallManager) #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Mitel #### Entry-Level Pricing Plan: Essentials Price: $20.99 /user/month Description: PBX Features, Collaboration, Conferencing [Browse all 4 editions](https://www.g2.com/products/mitel/pricing) #### Free Trial No --- ## Features Comparison By Category ### Contact Center | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Mitel** | 7.8/10 | 25 | #### Channels | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Voice** | Not enough data | 8.3 (20 reviews) ✓ Verified | | **Social** | Not enough data | 7.0 (9 reviews) ✓ Verified | | **Web Chat** | Not enough data | 6.8 (10 reviews) ✓ Verified | | **Mobile SMS** | Not enough data | 7.1 (12 reviews) ✓ Verified | | **Email** | Not enough data | 7.4 (12 reviews) ✓ Verified | #### Generative AI | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Functions | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Session Routing** | Not enough data | 8.3 (10 reviews) ✓ Verified | | **Session Queuing** | Not enough data | 7.8 (10 reviews) ✓ Verified | | **Concurrent Calling** | Not enough data | 8.7 (9 reviews) ✓ Verified | | **Speech Analytics** | Not enough data | 8.2 (10 reviews) ✓ Verified | | **Auto Dialer** | Not enough data | 7.7 (10 reviews) ✓ Verified | | **IVR** | Not enough data | 9.5 (13 reviews) ✓ Verified | | **Inbound Screen Pop** | Not enough data | 9.1 (13 reviews) ✓ Verified | | **Persistent Data** | Not enough data | 9.1 (9 reviews) ✓ Verified | #### Agentic AI - Contact Center | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Session Summary Notes** | Not enough data | 8.3 (7 reviews) ✓ Verified | | **Administrator Access** | Not enough data | 7.1 (7 reviews) ✓ Verified | | **Reporting & Dashboards** | Not enough data | 7.1 (7 reviews) ✓ Verified | | **Session Recording** | Not enough data | 9.0 (7 reviews) ✓ Verified | | **Agent Scheduling and Assignment** | Not enough data | 7.3 (5 reviews) ✓ Verified | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | 8.6/10 | 46 | | **Mitel** | 7.8/10 | 133 | #### Platform Basics - VoIP Providers | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Phone Calls** | 9.8 (41 reviews) ✓ Verified | 8.5 (121 reviews) ✓ Verified | | **Video Calls** | 8.7 (29 reviews) ✓ Verified | 7.0 (35 reviews) ✓ Verified | | **Instant Messaging** | 8.2 (34 reviews) ✓ Verified | 6.9 (53 reviews) ✓ Verified | | **Screen Sharing** | 7.7 (8 reviews) | 7.3 (48 reviews) ✓ Verified | | **Conference Calls** | 9.4 (38 reviews) ✓ Verified | 8.0 (85 reviews) ✓ Verified | | **Desk-to-Desk Calls** | 9.8 (39 reviews) ✓ Verified | 9.0 (115 reviews) ✓ Verified | #### Agentic AI - VoIP Providers | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Software Pairing** | 7.9 (29 reviews) | 7.0 (54 reviews) ✓ Verified | | **Browser Extension** | 7.6 (27 reviews) | 7.4 (49 reviews) ✓ Verified | | **Individual Download** | 7.3 (25 reviews) ✓ Verified | 7.7 (57 reviews) ✓ Verified | #### Advanced Features | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Hold Music** | 9.1 (33 reviews) ✓ Verified | 7.7 (90 reviews) ✓ Verified | | **Automated Attendants** | 8.6 (35 reviews) ✓ Verified | 8.0 (97 reviews) ✓ Verified | | **VOiP Number** | 9.1 (9 reviews) | 8.8 (106 reviews) | ### Audio Conferencing | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Mitel** | N/A | N/A | #### Agentic AI - Audio Conferencing | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### UCaaS Platforms | Product | Score | Reviews | |---|---|---| | **Cisco Unified Communications Manager (CallManager)** | N/A | N/A | | **Mitel** | 7.7/10 | 17 | #### Agentic AI - UCaaS Platforms | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Extensions | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Tenancy Flexibility** | Not enough data | 7.0 (9 reviews) ✓ Verified | | **Native VoIP** | Not enough data | 8.0 (9 reviews) ✓ Verified | | **CCaaS Option** | Feature Not Available | 7.3 (8 reviews) ✓ Verified | #### Features | Feature | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Voicemail to Email** | Not enough data | 8.8 (13 reviews) ✓ Verified | | **File Sharing** | Not enough data | 7.0 (5 reviews) ✓ Verified | | **Voice Conferencing** | Not enough data | 8.0 (11 reviews) ✓ Verified | | **Video Conferencing** | Not enough data | 8.1 (9 reviews) ✓ Verified | | **Conference Transcripts** | Not enough data | Feature Not Available | --- ## Categories **Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Unique to Cisco Unified Communications Manager (CallManager) (1):** [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing) **Unique to Mitel (1):** [Contact Center Software](https://www.g2.com/categories/contact-center) --- ## Reviewer Demographics ### By Company Size | Segment | Cisco Unified Communications Manager (CallManager) | Mitel | |---|---|---| | **Small-Business** | 6.7% | 45.0% | | **Mid-Market** | 50.0% | 45.9% | | **Enterprise** | 43.3% | 9.1% | ### By Industry #### Cisco Unified Communications Manager (CallManager) - **Higher Education:** 15.4% - **Information Technology and Services:** 13.5% - **Computer Software:** 7.7% - **Government Administration:** 4.8% - **Telecommunications:** 4.8% - **Insurance:** 4.8% - **Hospital & Health Care:** 3.8% - **Oil & Energy:** 3.8% - **Banking:** 2.9% - **Machinery:** 2.9% - **Other:** 35.6% #### Mitel - **Information Technology and Services:** 6.8% - **Insurance:** 5.9% - **Financial Services:** 5.9% - **Construction:** 4.5% - **Real Estate:** 4.5% - **Non-Profit Organization Management:** 3.6% - **Hospital & Health Care:** 3.2% - **Education Management:** 3.2% - **Medical Practice:** 2.7% - **Legal Services:** 2.7% - **Other:** 56.8% --- ## Alternatives ### Alternatives to Cisco Unified Communications Manager (CallManager) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews) - [Asterisk](https://www.g2.com/products/asterisk/reviews) — 4.6/5 stars (59 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56355 reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (518 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews) ### Alternatives to Mitel - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (252 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (631 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56355 reviews) --- ## Top Discussions ### Cisco Unified Communications Manager (CallManager) No discussions available for this product. ### Mitel - Title: [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Hello Thomas. Thank you for starting this discussion! I have asked internally regarding our password policies, but did you know we now allow..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-mitel)