# Cisco Unified Communications Manager (CallManager) vs Intermedia Unite Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Intermedia Unite excels in **ease of use** , with users appreciating its intuitive desktop and smartphone apps that allow seamless communication from anywhere. This is highlighted by feedback praising the app's ability to make and receive calls from a desk phone remotely.
- **Users say** Cisco Unified Communications Manager (CallManager) is a robust solution for organizations needing a **secure and stable platform**. Reviewers commend its ability to support a wide range of audio and video devices, making it ideal for closed networks without internet access.
- **According to verified reviews** , Intermedia Unite offers a **quick implementation process** , with users noting the straightforward setup and integration of features like HD video conferencing and screen sharing, which enhance collaboration.
- **Reviewers mention** that while Cisco Unified Communications Manager is a powerful tool for managing unified endpoints, it does come with a **steeper learning curve**. Users have noted that it requires proper configuration and support to fully leverage its capabilities.
- **G2 reviewers highlight** that Intermedia Unite's call quality is consistently praised, with users enjoying the clarity of both audio and video during meetings, making it a strong contender for businesses focused on communication quality.
- **Users report** that Cisco Unified Communications Manager shines in its **integration capabilities** , particularly with Cisco Unity Connection for voicemail features, which enhances its functionality for organizations already using Cisco products.



| | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 111 | 521 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Small-Business (66.7% of reviews) | 
| **Entry Level Price** | No pricing available | $22.99 1 User Per Month | 

---
## Top Pros & Cons

### Cisco Unified Communications Manager (CallManager)

Pros:
- Reliability (3 reviews)
- Video Conferencing (3 reviews)

Cons:
- Complex Processes (2 reviews)
- Billing Issues (1 reviews)

### Intermedia Unite

Pros:
- Customer Support (14 reviews)
- Ease of Use (14 reviews)

Cons:
- Internet Dependency (3 reviews)
- Admin Control (2 reviews)

---
## Ratings Comparison
| Rating | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
  | **Meets Requirements** | 9.1 (91 reviews) | 8.9 (430 reviews) | 
  | **Ease of Use** | 8.1 (92 reviews) | 9.0 (432 reviews) | 
  | **Ease of Setup** | 6.9 (52 reviews) | 9.0 (246 reviews) | 
  | **Ease of Admin** | 8.0 (54 reviews) | 9.0 (238 reviews) | 
  | **Quality of Support** | 8.6 (87 reviews) | 8.7 (391 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (53 reviews) | 9.1 (231 reviews) | 
  | **Product Direction (% positive)** | 8.4 (90 reviews) | 8.8 (419 reviews) | 

---
## Pricing

### Cisco Unified Communications Manager (CallManager)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Intermedia Unite

#### Entry-Level Pricing

Plan: Unite For Teams Pro

Price: $22.99 1 User Per Month

Description: An integrated, single-app solution built for businesses that use Microsoft Teams for collaboration and need a phone system with advanced communication features.

Key Features:
- Azure AD Single Sign-on
- Basic PBX
- Contact Sync

[Browse all 4 editions](https://www.g2.com/products/intermedia-unite/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |
| **Intermedia Unite** | 8.6/10 | 288 |

#### Collaboration Tools

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Screen Sharing** | Not enough data | 8.5 (253 reviews) ✓ Verified | 
| **Presentations** | Not enough data | 8.6 (42 reviews) | 
| **Whiteboarding** | Not enough data | Feature Not Available | 
| **Live Chat** | Not enough data | 8.8 (72 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 8.5 (68 reviews) | 

#### Meeting Coordination

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Scheduling** | Not enough data | 8.5 (256 reviews) ✓ Verified | 
| **Recording** | Not enough data | 8.6 (226 reviews) ✓ Verified | 
| **Participant Permissions** | Not enough data | 8.6 (233 reviews) ✓ Verified | 
| **One-Click Join** | Not enough data | 8.7 (69 reviews) ✓ Verified | 

#### Software Type

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Mobile** | Not enough data | 7.8 (189 reviews) ✓ Verified | 
| **Browser Application** | Not enough data | 8.9 (68 reviews) ✓ Verified | 
| **Desktop Application** | Not enough data | 8.8 (68 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | 8.6/10 | 46 |
| **Intermedia Unite** | 8.9/10 | 131 |

#### Platform Basics - VoIP Providers

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 9.3 (10 reviews) | 
| **Call Management** | Not enough data | 9.1 (11 reviews) | 
| **Network monitoring** | Not enough data | 8.9 (9 reviews) | 
| **Integrations** | Not enough data | 8.0 (9 reviews) | 
| **Virtual PBX** | Not enough data | 9.0 (8 reviews) | 
| **SIP trunking services** | Not enough data | 8.8 (7 reviews) | 

#### Basic Communication

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Phone Calls** | 9.8 (41 reviews) ✓ Verified | 9.6 (124 reviews) ✓ Verified | 
| **Video Calls** | 8.7 (29 reviews) ✓ Verified | 8.6 (74 reviews) ✓ Verified | 
| **Instant Messaging** | 8.2 (34 reviews) ✓ Verified | 8.7 (90 reviews) ✓ Verified | 
| **Screen Sharing** | 7.7 (8 reviews) | 8.4 (72 reviews) ✓ Verified | 
| **Conference Calls** | 9.4 (38 reviews) ✓ Verified | 9.1 (94 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.8 (39 reviews) ✓ Verified | 9.5 (110 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Access

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Software Pairing** | 7.9 (29 reviews) | 8.2 (26 reviews) | 
| **Browser Extension** | 7.6 (27 reviews) | 8.8 (26 reviews) | 
| **Individual Download** | 7.3 (25 reviews) ✓ Verified | 8.9 (76 reviews) | 

#### Advanced Features

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Hold Music** | 9.1 (33 reviews) ✓ Verified | 9.0 (106 reviews) ✓ Verified | 
| **Automated Attendants** | 8.6 (35 reviews) ✓ Verified | 9.2 (102 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (9 reviews) | 9.5 (112 reviews) ✓ Verified | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |
| **Intermedia Unite** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Unified Communications Manager (CallManager)** | N/A | N/A |
| **Intermedia Unite** | 8.9/10 | 48 |

#### Agentic AI - UCaaS Platforms

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.8 (35 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.0 (34 reviews) ✓ Verified | 
| **CCaaS Option** | Feature Not Available | 8.6 (33 reviews) ✓ Verified | 

#### Features

| Feature | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.4 (37 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 8.7 (31 reviews) | 
| **File Sharing** | Not enough data | 8.7 (30 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.1 (33 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.0 (34 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 8.3 (28 reviews) ✓ Verified | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Cisco Unified Communications Manager (CallManager) (1):** [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)

**Unique to Intermedia Unite (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Unified Communications Manager (CallManager) | Intermedia Unite | 
|---|---|---|
| **Small-Business** | 6.7% | 66.7% | 
| **Mid-Market** | 50.0% | 20.9% | 
| **Enterprise** | 43.3% | 12.4% | 

### By Industry

#### Cisco Unified Communications Manager (CallManager)

- **Higher Education:** 15.4%
- **Information Technology and Services:** 13.5%
- **Computer Software:** 7.7%
- **Government Administration:** 4.8%
- **Telecommunications:** 4.8%
- **Insurance:** 4.8%
- **Hospital & Health Care:** 3.8%
- **Oil & Energy:** 3.8%
- **Banking:** 2.9%
- **Machinery:** 2.9%
- **Other:** 35.6%

#### Intermedia Unite

- **Information Technology and Services:** 11.7%
- **Hospital & Health Care:** 5.4%
- **Financial Services:** 5.0%
- **Marketing and Advertising:** 5.0%
- **Telecommunications:** 3.8%
- **Real Estate:** 3.8%
- **Insurance:** 2.8%
- **Computer Software:** 2.6%
- **Non-Profit Organization Management:** 2.6%
- **Construction:** 2.4%
- **Other:** 54.7%

---
## Alternatives

### Alternatives to Cisco Unified Communications Manager (CallManager)

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Asterisk](https://www.g2.com/products/asterisk/reviews) — 4.6/5 stars (59 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56515 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (529 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)

### Alternatives to Intermedia Unite

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3589 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56515 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4199 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (504 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19191 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3394 reviews)

---
## Top Discussions

### Cisco Unified Communications Manager (CallManager)

No discussions available for this product.

### Intermedia Unite

- Title: [What is Anymeeting Video Conferencing used for?](https://www.g2.com/discussions/what-is-anymeeting-video-conferencing-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,..."
- Title: [I would love to text my clients (4k plus) a Happy Birthday text.  Can this be automated?](https://www.g2.com/discussions/i-would-love-to-text-my-clients-4k-plus-a-happy-birthday-text-can-this-be-automated) — 2 comments, 1 upvote
  > **Top comment:** "At this time, I'm not aware of a way to send automated text messages to multiple addresses from within the Intermedia Unite application.
This is based on my..."
- Title: [How can I configure my phones so that they will work during a power outage with alternative power?](https://www.g2.com/discussions/how-can-i-configure-my-phones-so-that-they-will-work-during-a-power-outage-with-alternative-power) — 2 comments, 1 upvote
  > **Top comment:** "maybe with solar charger? "
- Title: [What is Intermedia Unite used for?](https://www.g2.com/discussions/what-is-intermedia-unite-used-for) — 1 comment
  > **Top comment:** "Phone Service is what we use it for, but they, also, have many other services including a Meeting program."
- Title: [What is the most used video conferencing software?](https://www.g2.com/discussions/what-is-the-most-used-video-conferencing-software) — 1 comment, 1 upvote
  > **Top comment:** "Microsoft Teams and Cisco Webex"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-intermedia-unite)