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Compare Cisco Unified Communications Manager (CallManager) and Dialpad Connect 
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At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Small-Business (57.9% of reviews)
Entry-Level Pricing
No pricing available
$25 Per user, per month invoiced annually
Cisco Unified Communications Manager (CallManager)
Star Rating
(110)4.4 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Unified Communications Manager (CallManager)Dialpad Connect
Star Rating
(3,945)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Cisco Unified Communications Manager excels in phone calls with a rating of 9.8, while Dialpad Connect has a solid rating of 9.2. Reviewers mention that the call quality and reliability in CallManager are particularly impressive, making it a preferred choice for businesses that prioritize voice communication.
- Reviewers mention that Dialpad Connect shines in instant messaging, achieving a rating of 9.1 compared to CallManager's 8.2. Users appreciate the user-friendly interface and seamless integration of messaging features, which enhance team collaboration.
- G2 users highlight the superior screen sharing capabilities of Cisco Unified Communications Manager, which received a high rating of 9.8. In contrast, Dialpad Connect's screen sharing feature is rated at 8.4. Reviewers say that CallManager's screen sharing is more reliable during large meetings, making it a better option for presentations.
- Users on G2 report that Dialpad Connect offers a more intuitive ease of setup with a score of 8.7, compared to CallManager's 7.0. Reviewers mention that the quick onboarding process and user-friendly setup guide make Dialpad a favorable choice for small businesses.
- Reviewers mention that both products have strong quality of support, each rated at 8.6. However, users say that Dialpad Connect's support is more accessible and responsive, which is crucial for businesses that require immediate assistance.
- Users report that Cisco Unified Communications Manager has a robust call recording feature rated at 9.0, while Dialpad Connect does not have a specific rating for this feature. Reviewers mention that the ability to record calls easily is a significant advantage for compliance and training purposes in CallManager.
Pricing
Entry-Level Pricing
Cisco Unified Communications Manager (CallManager)
No pricing availableDialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Cisco Unified Communications Manager (CallManager)
No trial information availableDialpad Connect
Free Trial is available
Ratings
Meets Requirements
9.1
90
8.9
3,196
Ease of Use
8.2
91
9.1
3,216
Ease of Setup
6.9
51
9.0
1,201
Ease of Admin
8.0
53
8.9
1,111
Quality of Support
8.6
86
8.5
2,485
Has the product been a good partner in doing business?
8.8
52
8.9
1,035
Product Direction (% positive)
8.4
89
8.2
3,051
Features by Category
Lead Facilitation
Not enough data
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Organization
Not enough data
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Performance Analysis
Not enough data
8.3
28
Not enough data
8.5
28
Sales Analysis
Not enough data
8.2
26
Not enough data
8.1
26
Generative AI
Not enough data
9.1
17
Not enough data
9.3
17
Agentic AI - AI Sales Assistant
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Collaboration Tools
Not enough data
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Meeting Coordination
Not enough data
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Software Type
Not enough data
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Agentic AI - Video Conferencing
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Feedback Analysis
Not enough data
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Feedback Sources
Not enough data
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Generative AI
Not enough data
8.7
18
Not enough data
8.8
18
Platform Basics - VoIP Providers
Not enough data
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Basic Communication
9.8
40
|
Verified
9.2
900
|
Verified
8.7
29
|
Verified
8.3
437
|
Verified
8.2
34
|
Verified
9.1
711
|
Verified
7.7
8
8.4
457
|
Verified
9.4
38
|
Verified
8.9
636
|
Verified
9.8
39
|
Verified
9.2
630
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Access
7.9
29
8.7
523
|
Verified
7.6
27
8.7
578
|
Verified
7.3
25
|
Verified
9.1
691
|
Verified
Advanced Features
9.1
33
|
Verified
8.7
643
|
Verified
8.6
35
|
Verified
8.7
514
|
Verified
9.1
9
9.3
787
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
8.5
13
Not enough data
8.7
14
Calling
Not enough data
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Contacts
Not enough data
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Insights
Not enough data
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Feature Not Available
9.0
80
|
Verified
Features
Not enough data
9.1
122
|
Verified
Feature Not Available
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cisco Unified Communications Manager (CallManager) and Dialpad Connect are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Cisco Unified Communications Manager (CallManager) is categorized as Audio Conferencing
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
Cisco Unified Communications Manager (CallManager)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
15.5%
Information Technology and Services
13.6%
Computer Software
7.8%
Telecommunications
4.9%
Insurance
4.9%
Other
53.4%
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Discussions
Cisco Unified Communications Manager (CallManager) has no discussions with answers
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
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