# Cisco Hosted Collaboration Solution vs Webex Calling Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Webex Calling excels in user satisfaction, boasting a higher overall rating compared to Cisco Hosted Collaboration Solution. Users appreciate the platform's **reliability and seamless integration** , allowing them to manage calling, messaging, and meetings from a single application.
- **According to verified reviews** , Webex Calling's setup process is notably straightforward, with many users highlighting how **simple and intuitive** the onboarding experience is. In contrast, Cisco's implementation is perceived as more challenging, with some users mentioning configuration difficulties.
- **Users say** that Webex Calling provides impressive features like **real-time call monitoring and analysis** , which enhance team performance and call quality. This level of functionality is often praised, while Cisco's offerings, although solid, do not receive the same level of enthusiasm for advanced features.
- **Reviewers mention** that both platforms offer strong support, but Webex Calling edges out with a slightly higher quality of support rating. Users have noted that Cisco's support can be inconsistent, especially for larger deployments, while Webex's support is described as more responsive and effective.
- **G2 reviewers highlight** that Webex Calling is particularly favored by mid-market companies, reflecting its adaptability and user-friendly design. In contrast, Cisco Hosted Collaboration Solution is more commonly used in enterprise settings, which may not align with the needs of smaller organizations.
- **According to recent user feedback** , Cisco's strengths lie in its voice quality and security features, with users noting that it provides **best-in-class voice functionality** and secure remote access. However, Webex Calling's overall user experience and feature set make it a more appealing choice for many looking for a comprehensive collaboration solution.



| | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 12 | 635 | 
| **Largest Market Segment** | Enterprise (50.0% of reviews) | Mid-Market (41.4% of reviews) | 
| **Entry Level Price** | No pricing available | $0 user/mo | 

---
## Top Pros & Cons

### Cisco Hosted Collaboration Solution

Pros:
- Features (1 reviews)
- Options Variety (1 reviews)


### Webex Calling

Pros:
- Ease of Use (69 reviews)
- Reliability (50 reviews)

Cons:
- Complex Processes (18 reviews)
- Lack of Intuitiveness (18 reviews)

---
## Ratings Comparison
| Rating | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
  | **Meets Requirements** | 9.1 (11 reviews) | 9.2 (506 reviews) | 
  | **Ease of Use** | 8.2 (12 reviews) | 9.1 (508 reviews) | 
  | **Ease of Setup** | 6.2 (7 reviews) | 8.8 (219 reviews) | 
  | **Ease of Admin** | Not enough data | 8.7 (93 reviews) | 
  | **Quality of Support** | 8.8 (10 reviews) | 8.9 (478 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.8 (93 reviews) | 
  | **Product Direction (% positive)** | 6.8 (11 reviews) | 9.1 (492 reviews) | 

---
## Pricing

### Cisco Hosted Collaboration Solution

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Webex Calling

#### Entry-Level Pricing

Plan: Basic Plan

Price: $0 user/mo

Description: Our free plan has limited access to certain features, but it's a great way for you to try before you buy.

Key Features:
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing

[Browse all 4 editions](https://www.g2.com/products/webex-calling/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Channels

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Voice** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Web Chat** | Not enough data | Not enough data | 
| **Mobile SMS** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Functions

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Session Routing** | Not enough data | Not enough data | 
| **Session Queuing** | Not enough data | Not enough data | 
| **Concurrent Calling** | Not enough data | Not enough data | 
| **Speech Analytics** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Inbound Screen Pop** | Not enough data | Not enough data | 
| **Persistent Data** | Not enough data | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Session Summary Notes** | Not enough data | Not enough data | 
| **Administrator Access** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 
| **Session Recording** | Not enough data | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **Webex Calling** | N/A | N/A |

#### Collaboration Tools

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | 

#### Software Type

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **Webex Calling** | 8.8/10 | 29 |

#### Platform

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (22 reviews) | 
| **Mobile Access** | Not enough data | 8.9 (23 reviews) | 
| **Queue Management** | Not enough data | 8.8 (21 reviews) | 
| **Call Routing** | Not enough data | 8.6 (22 reviews) | 
| **Call Back** | Not enough data | 8.8 (22 reviews) | 
| **IVR** | Not enough data | 8.7 (23 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.0 (22 reviews) | 

#### Generative AI

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (20 reviews) | 

#### Workforce Management

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (22 reviews) | 
| **Performance Evaluation** | Not enough data | 8.1 (21 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (6 reviews) | 

#### Administrative

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (24 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (22 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **Webex Calling** | 9.0/10 | 37 |

#### Basic Communication - Cloud PBX

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Call Management** | Not enough data | 9.2 (28 reviews) | 
| **Communication Management** | Not enough data | 9.2 (26 reviews) | 
| **Scalability** | Not enough data | 9.1 (28 reviews) | 
| **Integrations** | Not enough data | 8.8 (26 reviews) | 
| **Mobile Accessibility** | Not enough data | 9.2 (28 reviews) | 
| **Accessibility** | Not enough data | 9.3 (27 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.8 (25 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.0 (24 reviews) | 
| **Support and Reliability** | Not enough data | 8.8 (27 reviews) | 
| **Automated attendant** | Not enough data | 8.3 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | 8.0/10 | 9 |
| **Webex Calling** | 8.7/10 | 420 |

#### Platform Basics - VoIP Providers

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.6 (44 reviews) | 
| **Call Management** | Not enough data | 8.5 (52 reviews) | 
| **Network monitoring** | Not enough data | 8.6 (43 reviews) | 
| **Integrations** | Not enough data | 8.7 (58 reviews) | 
| **Virtual PBX** | Not enough data | 8.6 (41 reviews) | 
| **SIP trunking services** | Not enough data | 8.6 (42 reviews) | 

#### Basic Communication

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Phone Calls** | 8.1 (9 reviews) | 9.3 (370 reviews) ✓ Verified | 
| **Video Calls** | 7.9 (8 reviews) | 9.1 (334 reviews) ✓ Verified | 
| **Instant Messaging** | 9.0 (8 reviews) | 9.0 (332 reviews) ✓ Verified | 
| **Screen Sharing** | 7.6 (9 reviews) | 8.9 (329 reviews) | 
| **Conference Calls** | 7.6 (9 reviews) | 9.1 (351 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 8.1 (9 reviews) | 9.0 (331 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (36 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (37 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (36 reviews) | 

#### Access

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Software Pairing** | 8.5 (8 reviews) | 8.9 (307 reviews) | 
| **Browser Extension** | 8.3 (8 reviews) | 8.8 (301 reviews) | 
| **Individual Download** | 6.7 (8 reviews) | 9.0 (302 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Hold Music** | 8.8 (8 reviews) | 8.6 (311 reviews) | 
| **Automated Attendants** | 8.1 (7 reviews) | 8.8 (309 reviews) | 
| **VOiP Number** | 7.9 (8 reviews) | 9.0 (311 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Hosted Collaboration Solution** | N/A | N/A |
| **Webex Calling** | 8.9/10 | 163 |

#### Agentic AI - UCaaS Platforms

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (10 reviews) | 

#### Extensions

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 9.2 (130 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.3 (133 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 9.3 (101 reviews) | 

#### Features

| Feature | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (133 reviews) | 
| **Voicemail to SMS** | Not enough data | 9.1 (102 reviews) | 
| **File Sharing** | Not enough data | 9.0 (143 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.4 (146 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.4 (143 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | 9.0 (133 reviews) | 

---
## Categories
**Shared Categories (3):** [VoIP Providers](https://www.g2.com/categories/voip-providers), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Cisco Hosted Collaboration Solution (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Webex Calling (1):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Hosted Collaboration Solution | Webex Calling | 
|---|---|---|
| **Small-Business** | 16.7% | 29.7% | 
| **Mid-Market** | 33.3% | 41.4% | 
| **Enterprise** | 50.0% | 28.9% | 

### By Industry

#### Cisco Hosted Collaboration Solution

- **Information Technology and Services:** 25.0%
- **Sporting Goods:** 8.3%
- **Non-Profit Organization Management:** 8.3%
- **Medical Devices:** 8.3%
- **Media Production:** 8.3%
- **Financial Services:** 8.3%
- **Education Management:** 8.3%
- **Consumer Goods:** 8.3%
- **Computer Software:** 8.3%
- **Computer & Network Security:** 8.3%

#### Webex Calling

- **Information Technology and Services:** 25.7%
- **Computer Software:** 5.9%
- **Consumer Services:** 5.4%
- **Telecommunications:** 5.4%
- **Marketing and Advertising:** 3.5%
- **Computer & Network Security:** 3.1%
- **Higher Education:** 2.8%
- **Education Management:** 2.6%
- **Financial Services:** 2.6%
- **Accounting:** 2.3%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to Cisco Hosted Collaboration Solution

- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1731 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (491 reviews)
- [CallTower](https://www.g2.com/products/calltower/reviews) — 4.3/5 stars (373 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18903 reviews)

### Alternatives to Webex Calling

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1372 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (548 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56436 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4179 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1599 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)

---
## Top Discussions

### Cisco Hosted Collaboration Solution

No discussions available for this product.

### Webex Calling

- Title: [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) — 2 comments
  > **Top comment:** "Webex Calling is a cloud-based business phone system provided by Cisco's Webex platform. It allows users to make calls over the internet, enabling voice..."
- Title: [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) — 2 comments
  > **Top comment:** "WebEx calling has different options the Basic is free you can call anyone with a WebEx account. 
Call is $ 17.00 per license Call anyone with a WebEx..."
- Title: [Which platform is Cisco Webex calling based upon?](https://www.g2.com/discussions/which-platform-is-cisco-webex-calling-based-upon) — 2 comments
  > **Top comment:** "Cisco unified communication manager "
- Title: [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Most enterprises can't afford to rip and replace their phone systems to go to the cloud. With Cisco, we allow enterprises to protect their investment  while..."
- Title: [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, Webex Calling is globally available and supports multi-site, multi-national enterprises and is sold through Cisco's trusted network of partners."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-hosted-collaboration-solution-vs-webex-calling)