# Cisco Finesse vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that RingCentral Contact Center excels in providing a user-friendly interface, making it easy for teams to manage customer interactions. Users appreciate the ability to route calls efficiently and the integration of multiple communication channels into one platform, which enhances overall productivity.
- **Users say** Cisco Finesse is particularly effective for mid-market businesses, with its user-friendly design and seamless integration with applications like Salesforce. This flexibility allows teams to connect calls easily and manage their workflows more effectively, which is a significant advantage for users in that segment.
- **According to verified reviews** , RingCentral Contact Center has a higher overall satisfaction score, indicating that users feel more positively about their experience with the platform. Many users highlight the proactive customer support, which helps resolve issues quickly and efficiently, contributing to a smoother operational flow.
- **Reviewers mention** that while Cisco Finesse offers a solid performance, it faces challenges in areas like setup and administrative ease compared to RingCentral. Users have noted that the implementation process can be more complex, which may lead to longer onboarding times for new teams.
- **G2 reviewers highlight** that RingCentral Contact Center's multi-channel coverage is a standout feature, allowing businesses to engage with customers across various platforms. This capability is particularly beneficial for small businesses looking to streamline their communication efforts and improve customer satisfaction.
- **Users express** that while Cisco Finesse has a strong performance in terms of ease of use, it does not match the comprehensive support and feature set offered by RingCentral Contact Center. The latter's ability to save calls and texts for offline access is a feature that many users find invaluable for maintaining customer relationships.



| | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 25 | 210 | 
| **Largest Market Segment** | Mid-Market (60.0% of reviews) | Small-Business (48.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Cisco Finesse

**Not enough data**

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

---
## Ratings Comparison
| Rating | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.1 (23 reviews) | 8.4 (161 reviews) | 
  | **Ease of Use** | 9.4 (24 reviews) | 8.6 (164 reviews) | 
  | **Ease of Setup** | 9.3 (16 reviews) | 8.4 (95 reviews) | 
  | **Ease of Admin** | 9.4 (13 reviews) | 8.3 (51 reviews) | 
  | **Quality of Support** | 9.2 (22 reviews) | 8.0 (144 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (13 reviews) | 8.1 (52 reviews) | 
  | **Product Direction (% positive)** | 8.1 (24 reviews) | 7.3 (150 reviews) | 

---
## Pricing

### Cisco Finesse

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 29 |

#### Ticket and Case Management

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 7.6 (11 reviews) | 
| **Ticket response user experience** | Not enough data | 7.5 (10 reviews) | 
| **Workflow** | Not enough data | 8.8 (12 reviews) | 
| **Response Automation** | Not enough data | 8.8 (12 reviews) | 
| **SLA Management** | Not enough data | 6.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.2 (11 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.8 (10 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.3 (11 reviews) | 

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (10 reviews) | 
| **Email to Case** | Not enough data | 8.5 (8 reviews) | 
| **Chat/Live Support** | Not enough data | 8.5 (9 reviews) | 
| **Social Integration** | Not enough data | 7.9 (7 reviews) | 
| **Voice** | Not enough data | 8.8 (12 reviews) | 

#### Platform

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.5 (17 reviews) | 
| **Customization ** | Not enough data | 8.1 (17 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (16 reviews) | 
| **Integration** | Not enough data | 8.6 (14 reviews) | 
| **Reporting** | Not enough data | 9.2 (14 reviews) | 
| **Dashboards** | Not enough data | 9.1 (15 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.1/10 | 46 |

#### Dialing Options

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.1 (27 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 8.1 (24 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 7.4 (11 reviews) | 

#### Agent Tools

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.5 (23 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.1 (24 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 8.6 (29 reviews) ✓ Verified | 

#### Automation

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.2 (23 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.5 (28 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (23 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (18 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.6 (11 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.3 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | 8.9/10 | 21 |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | 8.8 (20 reviews) | 9.0 (21 reviews) | 
| **Open Listening** | 8.4 (21 reviews) | Feature Not Available | 
| **Physical Media** | 8.2 (19 reviews) | Feature Not Available | 

#### Design

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | 9.1 (18 reviews) | Feature Not Available | 
| **Create Content** | 9.3 (17 reviews) | Feature Not Available | 
| **Personalization** | 8.8 (17 reviews) | 7.9 (16 reviews) | 
| **Inbound Identification** | 9.2 (18 reviews) | 8.8 (27 reviews) | 
| **Regulatory Compliance** | 9.4 (18 reviews) | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | 9.3 (16 reviews) | 7.3 (11 reviews) | 
| **AI Text Summarization** | 8.9 (16 reviews) | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.1/10 | 88 |

#### Channels

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 9.0 (51 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.4 (40 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 7.7 (41 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.8 (50 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.0 (41 reviews) ✓ Verified | 

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.9 (27 reviews) | 

#### Functions

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.0 (41 reviews) ✓ Verified | 
| **IVR** | Not enough data | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.2 (44 reviews) | 
| **Persistent Data** | Not enough data | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 10.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 

#### Administrative

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.6 (64 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.0 (70 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 30 |

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.1 (17 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Cisco Finesse** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


**Unique to RingCentral Contact Center (11):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Finesse | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 24.0% | 48.5% | 
| **Mid-Market** | 60.0% | 38.0% | 
| **Enterprise** | 16.0% | 13.5% | 

### By Industry

#### Cisco Finesse

- **Computer & Network Security:** 12.0%
- **Accounting:** 12.0%
- **Consulting:** 8.0%
- **Telecommunications:** 8.0%
- **Information Technology and Services:** 8.0%
- **Education Management:** 8.0%
- **Banking:** 8.0%
- **Sporting Goods:** 4.0%
- **Insurance:** 4.0%
- **Industrial Automation:** 4.0%
- **Other:** 24.0%

#### RingCentral Contact Center

- **Computer Software:** 7.9%
- **Telecommunications:** 6.8%
- **Consumer Services:** 6.8%
- **Financial Services:** 6.3%
- **Staffing and Recruiting:** 5.8%
- **Insurance:** 5.2%
- **Law Practice:** 4.2%
- **Information Technology and Services:** 4.2%
- **Hospital & Health Care:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Other:** 45.5%

---
## Alternatives

### Alternatives to Cisco Finesse

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7760 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3883 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.5/5 stars (2107 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2045 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2526 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

---
## Top Discussions

### Cisco Finesse

No discussions available for this product.

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 3 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [What is RingCentral Contact Center used for?](https://www.g2.com/discussions/what-is-ringcentral-contact-center-used-for) — 1 comment
  > **Top comment:** "I use RingCentral Contact Center in my daily work to manage customer support interactions, including handling inbound calls, routing customer inquiries,..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-finesse-vs-ringcentral-contact-center)