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Compare Cisco Finesse Plugin and Upland InGenius 
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At a Glance
Market Segments
Enterprise (66.7% of reviews)
Mid-Market (38.5% of reviews)
Entry-Level Pricing
$365 10-49
No pricing available
Cisco Finesse Plugin
Star Rating
(10)3.9 out of 5
Market Segments
Enterprise (66.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$365 10-49
Browse all 3 pricing plansUpland InGenius
Star Rating
(14)4.4 out of 5
Market Segments
Mid-Market (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland InGeniusCisco Finesse Plugin vs Upland InGenius
- Reviewers felt that Upland InGenius meets the needs of their business better than Cisco Finesse Plugin.
- When comparing quality of ongoing product support, reviewers felt that Upland InGenius is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Upland InGenius over Cisco Finesse Plugin.
Pricing
Entry-Level Pricing
Cisco Finesse Plugin
Volume Pricing - Medium
$365
10-49
Priced per Finesse Agent per year.
Upland InGenius
No pricing availableFree Trial
Cisco Finesse Plugin
No trial information availableUpland InGenius
Free Trial is available
Ratings
Meets Requirements
8.6
7
8.7
10
Ease of Use
7.9
7
9.2
11
Ease of Setup
Not enough data
9.7
5
Ease of Admin
Not enough data
9.3
5
Quality of Support
8.3
5
9.6
8
Has the product been a good partner in doing business?
Not enough data
10.0
5
Product Direction (% positive)
6.7
7
8.8
10
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Cisco Finesse Plugin and Upland InGenius are categorized as ServiceNow Store Apps
Unique Categories
Cisco Finesse Plugin has no unique categories
Upland InGenius is categorized as Contact Center and Outbound Call Tracking
Reviews
Reviewers' Company Size
Cisco Finesse Plugin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland InGenius
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
44.4%
Medical Practice
11.1%
Higher Education
11.1%
Financial Services
11.1%
Consumer Services
11.1%
Other
11.1%
Consumer Services
15.4%
Non-Profit Organization Management
7.7%
Marketing and Advertising
7.7%
Logistics and Supply Chain
7.7%
Hospital & Health Care
7.7%
Other
53.8%
Discussions
Cisco Finesse Plugin has no discussions with answers
Upland InGenius has no discussions with answers
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