Compare Agentforce 360 Platform (formerly Salesforce Platform) and Cisco Duo 
At a Glance
Market Segments
Mid-Market (45.8% of reviews)
Enterprise (43.9% of reviews)
Entry-Level Pricing
$25/user/month* (billed annually)
Free
Agentforce 360 Platform (formerly Salesforce Platform)
Star Rating
(3,975)4.5 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25/user/month* (billed annually)
Free Trial is available
Browse all 3 pricing plansCisco Duo
Star Rating
(496)4.5 out of 5
Market Segments
Enterprise (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Platform excels in its customization and flexibility, allowing users to build apps and automate workflows without deep coding knowledge. This is particularly beneficial for non-developers, as highlighted by a user who mentioned the ability to rapidly create custom UIs and integrate various projects.
- Users say Cisco Duo stands out for its security features, especially its multi-factor authentication, which enhances security for linked applications. One reviewer noted that it provides a sense of security that makes users feel confident about their login processes.
- Reviewers mention that Salesforce Platform offers a wealth of learning resources and a powerful CRM capability, making it a robust choice for businesses looking to manage customer relationships effectively. A user praised the platform for providing historical data that aids in understanding client interactions over time.
- According to verified reviews, Cisco Duo is praised for its ease of use and setup, with users appreciating the straightforward approval process for authentication requests. One user highlighted how it saves time by allowing quick approvals without needing to enter codes, which is especially useful in areas with poor connectivity.
- G2 reviewers report that while Salesforce Platform has a strong presence in the mid-market segment, it sometimes faces challenges in meeting specific workflow needs, as noted by users who encountered configuration difficulties. This suggests that while it is powerful, it may require a steeper learning curve for some users.
- Users say that Cisco Duo's user provisioning capabilities are highly effective, with a score that reflects its ability to streamline user management. Reviewers appreciate the intuitive nature of the platform, which simplifies the process of managing user access across various applications.
Pricing
Entry-Level Pricing
Agentforce 360 Platform (formerly Salesforce Platform)
Platform Starter
$25
/user/month* (billed annually)
Users access apps built with the following services:
- Access 10 custom objects
- 200 APIs calls /user/day
- Lightning App Builder
Cisco Duo
Duo Free
Free
Protect access to federated cloud and on-premises applications with Duo's easy-to-use two-factor authentication.
- Add up to 10 users
- Strong MFA
- Seamless integrations
Free Trial
Agentforce 360 Platform (formerly Salesforce Platform)
Free Trial is available
Cisco Duo
Free Trial is available
Ratings
Meets Requirements
8.9
2,354
9.4
387
Ease of Use
8.5
3,120
9.3
392
Ease of Setup
8.4
1,898
9.0
150
Ease of Admin
8.5
801
9.3
93
Quality of Support
8.5
2,101
8.9
296
Has the product been a good partner in doing business?
8.8
796
9.2
91
Product Direction (% positive)
8.7
2,319
8.5
375
Features by Category
Authentication Options
Not enough data
9.3
98
Not enough data
9.3
95
Not enough data
9.6
98
Not enough data
9.4
88
Not enough data
9.1
67
Not enough data
9.4
66
Access Control Types
Not enough data
9.6
82
Not enough data
9.3
84
Not enough data
9.5
90
Not enough data
9.1
69
Not enough data
9.2
73
Administration
Not enough data
9.1
78
Not enough data
9.4
77
Not enough data
9.3
75
Not enough data
9.3
78
Not enough data
9.0
77
Platform
Not enough data
9.4
84
Not enough data
9.5
79
Not enough data
9.4
79
Not enough data
9.1
68
Not enough data
9.1
70
Not enough data
9.0
67
Not enough data
9.1
70
Authentication type
Not enough data
8.4
144
|
Verified
Not enough data
7.8
126
|
Verified
Not enough data
8.0
120
Not enough data
8.2
122
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
9.3
156
|
Verified
Not enough data
8.6
120
|
Verified
Functionality
Not enough data
8.8
130
|
Verified
Not enough data
8.1
118
Implementation
Not enough data
9.0
153
|
Verified
Not enough data
8.5
116
Not enough data
8.2
113
Data Masking
9.4
16
Not enough data
9.3
16
Not enough data
9.1
15
Not enough data
9.3
15
Not enough data
8.7
15
Not enough data
Administration
8.9
287
Not enough data
8.8
278
Not enough data
9.3
300
Not enough data
9.0
300
Not enough data
9.2
302
Not enough data
9.0
289
Not enough data
Automation
9.0
326
Not enough data
9.0
312
Not enough data
9.1
320
Not enough data
Development
8.9
290
Not enough data
8.7
251
Not enough data
8.5
241
Not enough data
9.0
270
Not enough data
Network Management
Not enough data
8.6
22
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.8
34
Security
Not enough data
9.0
24
Not enough data
9.4
35
Not enough data
8.6
23
Not enough data
9.2
26
Identity Management
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
8.7
25
Generative AI
Not enough data
6.9
12
Not enough data
7.1
12
Data Protection
Not enough data
8.9
29
Not enough data
9.1
34
Not enough data
9.0
32
Not enough data
8.7
30
Not enough data
9.4
33
Analysis
Not enough data
8.5
31
Not enough data
8.8
31
Not enough data
8.9
31
Administration
Not enough data
8.8
29
Not enough data
8.4
28
Not enough data
8.9
30
Integration
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
9.0
7
Not enough data
8.8
7
Administration
Not enough data
9.3
7
Not enough data
8.9
6
Not enough data
9.2
6
Administration
Not enough data
9.4
18
Not enough data
9.1
21
Not enough data
9.1
19
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.2
108
Not enough data
9.2
103
Not enough data
8.9
103
Not enough data
8.7
100
Not enough data
Management
9.1
100
Not enough data
9.1
102
Not enough data
9.2
106
Not enough data
9.1
103
Not enough data
Security
9.3
107
Not enough data
Agentic AI - Cloud Migration
8.3
18
Not enough data
8.0
18
Not enough data
8.7
19
Not enough data
Functionality
9.1
27
Not enough data
9.2
27
Not enough data
9.2
28
Not enough data
9.0
27
Not enough data
9.0
25
Not enough data
8.8
25
Not enough data
8.7
24
Not enough data
8.9
27
Not enough data
9.1
25
Not enough data
Functionality
8.6
302
Not enough data
9.1
319
Not enough data
9.2
316
Not enough data
8.9
307
Not enough data
8.6
292
Not enough data
9.1
321
Not enough data
AI Authentication Risk Management - Customer Identity and Access Management (CIAM)
9.3
10
Not enough data
8.8
11
Not enough data
9.8
11
Not enough data
9.2
8
Not enough data
9.2
11
Not enough data
AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)
8.1
9
Not enough data
8.3
10
Not enough data
AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)
8.9
11
Not enough data
8.0
9
Not enough data
Security
Not enough data
9.4
13
Not enough data
9.0
13
Not enough data
9.1
13
Not enough data
9.3
14
Administration
Not enough data
9.6
15
Not enough data
9.0
14
Not enough data
9.3
14
Access Control
Not enough data
9.7
15
Not enough data
9.1
15
Not enough data
9.2
14
Not enough data
9.0
14
Functionality
Not enough data
9.0
34
Not enough data
8.8
34
Not enough data
9.2
41
Not enough data
8.0
38
Functionality
8.7
75
9.6
8
8.7
77
8.3
10
8.9
79
8.9
11
8.7
75
8.7
10
9.3
77
9.7
13
9.1
79
10.0
15
Type
8.7
74
8.7
10
8.7
76
8.2
10
Reporting
8.8
74
9.1
9
8.9
75
8.7
9
9.0
15
Not enough data
9.4
13
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
8.5
13
Not enough data
Administration & Governance - Identity and Access Management (IAM)
8.7
13
Not enough data
8.3
13
Not enough data
Generative AI - Identity and Access Management (IAM)
7.6
13
Not enough data
7.4
13
Not enough data
7.7
13
Not enough data
Management
9.3
68
Not enough data
9.3
70
Not enough data
9.2
68
Not enough data
Functionality
9.4
69
Not enough data
9.4
68
Not enough data
9.5
69
Not enough data
Processes
9.2
69
Not enough data
9.4
69
Not enough data
9.3
69
Not enough data
Functionality
8.0
74
Not enough data
8.5
69
Not enough data
8.7
68
Not enough data
8.4
68
Not enough data
Data Control
8.5
67
Not enough data
8.6
69
Not enough data
9.0
69
Not enough data
Agentic AI - Drag and Drop App Builder
8.9
24
Not enough data
8.8
24
Not enough data
8.5
24
Not enough data
Functionality
9.1
143
Not enough data
8.8
136
Not enough data
8.8
129
Not enough data
9.2
138
Not enough data
8.7
136
Not enough data
8.9
132
Not enough data
9.1
129
Not enough data
Identity and Access Management - Zero Trust Platforms
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
Not enough data
Security - Zero Trust Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Data Security - Zero Trust Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Application Visibility - Zero Trust Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting and Policies - Zero Trust Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Zero Trust Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Testing
9.0
25
Not enough data
8.8
24
Not enough data
8.9
24
Not enough data
Application Design
8.6
236
Not enough data
8.6
236
Not enough data
8.7
257
Not enough data
8.7
247
Not enough data
8.9
273
Not enough data
Data Control
8.9
267
Not enough data
8.9
269
Not enough data
9.2
267
Not enough data
Publishing
8.9
243
Not enough data
8.9
255
Not enough data
8.9
239
Not enough data
Agentic AI - Low-Code Development Platforms
9.1
48
Not enough data
9.2
46
Not enough data
9.0
48
Not enough data
Development
8.7
589
Not enough data
8.6
573
Not enough data
8.7
524
Not enough data
8.6
554
Not enough data
8.6
519
Not enough data
Database
9.0
566
Not enough data
8.9
657
Not enough data
8.5
511
Not enough data
8.6
559
Not enough data
8.7
609
Not enough data
Infrastructure
8.5
563
Not enough data
8.1
523
Not enough data
9.1
592
Not enough data
Cloud Visibility
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Identity
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Interface Design
8.5
137
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
8.8
157
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
Data Control
9.0
153
|
Verified
Not enough data
8.9
161
|
Verified
Not enough data
9.2
158
|
Verified
Not enough data
Publishing
8.8
145
|
Verified
Not enough data
9.0
150
Not enough data
8.9
148
|
Verified
Not enough data
Agentic AI - No-Code Development Platforms
8.7
37
Not enough data
8.8
37
Not enough data
8.6
37
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce 360 Platform (formerly Salesforce Platform) and Cisco Duo are categorized as Identity and Access Management (IAM)
Unique Categories
Agentforce 360 Platform (formerly Salesforce Platform) is categorized as Application Development Platforms, DevOps Platforms, Consent Management Platform (CMP), Workplace Innovation Platforms, Data Masking, Privileged Access Management (PAM), Customer Identity and Access Management (CIAM), Cloud Migration, No-Code Development Platforms, Drag and Drop App Builder, Low-Code Development Platforms, Software Testing, and Cloud Platform as a Service (PaaS)
Reviews
Reviewers' Company Size
Agentforce 360 Platform (formerly Salesforce Platform)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cisco Duo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.7%
Information Technology and Services
12.0%
Financial Services
6.9%
Non-Profit Organization Management
4.1%
Marketing and Advertising
3.3%
Other
60.0%
Information Technology and Services
16.9%
Higher Education
12.3%
Computer Software
5.7%
Hospital & Health Care
5.3%
Education Management
4.6%
Other
55.2%
Alternatives
Discussions
What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?
5 Comments
PP
Need to learn CRM data model and OOB functionality of the Salesforce CRM . Also better to start Salesforce Flow learning .Read more
How do I add an account to Salesforce Authenticator?
2 Comments
BC
You can open the Salesforce Authenticator app on your mobile device. If you're opening the app for the first time, you see a tour of the app's features. Take...Read more
What all functionalities can be used via Salesforce?
2 Comments
CB
Salesforce redefines the way businesses connect with customers through service, marketing, and sales by creating a more meaningful relationship.
It has...Read more
What is duo security software?
2 Comments
PK
It is mostly used for Two factor authentication service for various social media platform and for sso login to the same.Read more
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