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Compare Cisco Webex Support and ScreenConnect 
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At a Glance
Market Segments
Enterprise (50.0% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Cisco Webex Support
Star Rating
(41)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Remote Control" with a score of 9.8, highlighting its seamless ability to take control of remote devices, while Cisco Webex Support, with a score of 9.0, is noted for its robust "Session Transfer" feature, allowing smooth transitions between support agents.
- Reviewers mention that ConnectWise ScreenConnect's "File Sharing" feature scores 9.3, making it easy to share files during sessions, whereas Cisco Webex Support, scoring 8.7, is appreciated for its "File Sharing" capabilities but is seen as slightly less efficient in comparison.
- G2 users highlight the superior "Session Recording" feature in ConnectWise ScreenConnect, which scores 9.1, allowing for easy review of past sessions, while Cisco Webex Support's score of 8.3 indicates that users find its recording capabilities less comprehensive.
- Reviewers say that ConnectWise ScreenConnect's "Unattended Remote Access" feature, scoring 9.2, is a standout for providing support without needing the user present, while Cisco Webex Support, with a score of 8.3, is seen as lacking in this area, making it less ideal for certain remote support scenarios.
- Users on G2 report that ConnectWise ScreenConnect's "Multi-Monitor Support" feature, scoring 8.9, enhances productivity for users with multiple screens, while Cisco Webex Support, scoring 9.0, is noted for its "Screen Sharing" capabilities but does not specifically cater to multi-monitor setups as effectively.
- Reviewers mention that ConnectWise ScreenConnect's "Ease of Use" score of 9.3 is frequently praised, indicating a user-friendly interface, while Cisco Webex Support, with a score of 8.8, is seen as slightly more complex, which may require additional training for new users.
Pricing
Entry-Level Pricing
Cisco Webex Support
No pricing availableScreenConnect
No pricing availableFree Trial
Cisco Webex Support
No trial information availableScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.8
22
9.3
402
Ease of Use
8.8
24
9.3
405
Ease of Setup
Not enough data
8.9
330
Ease of Admin
Not enough data
8.9
327
Quality of Support
9.0
20
8.8
345
Has the product been a good partner in doing business?
Not enough data
9.1
312
Product Direction (% positive)
7.5
23
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
9.6
44
8.7
5
9.2
43
8.3
5
9.0
40
Not enough data
9.3
46
Not enough data
9.1
45
Not enough data
8.9
46
Maintenance
Not enough data
9.3
46
Not enough data
8.8
35
Communication
9.7
5
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Security
Not enough data
8.8
31
Not enough data
8.8
36
Device Support
9.3
5
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
7.3
5
8.9
95
9.0
5
8.7
87
Not enough data
8.4
89
8.7
5
8.7
78
9.0
5
8.9
81
8.3
5
9.3
106
9.0
5
Feature Not Available
Platform
Not enough data
9.0
97
Not enough data
7.8
81
Not enough data
7.9
82
Not enough data
9.5
107
Security
Not enough data
Feature Not Available
8.3
5
9.0
89
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Cisco Webex Support and ScreenConnect are categorized as Remote Support and Remote Desktop
Unique Categories
Cisco Webex Support has no unique categories
Reviews
Reviewers' Company Size
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
10.0%
Telecommunications
7.5%
Information Technology and Services
7.5%
Financial Services
7.5%
Education Management
7.5%
Other
60.0%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
Cisco Webex Support has no discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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