# Cisco Webex Support, LogMeIn Resolve vs ScreenConnect Comparison

| | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 43 | 467 | 501 | 
| **Largest Market Segment** | Enterprise (47.6% of reviews) | Mid-Market (42.7% of reviews) | Small-Business (65.9% of reviews) | 
| **Entry Level Price** | No pricing available | $29.00 25 endpoints; unlimited agents | No pricing available | 

---
## Top Pros & Cons

### Cisco Webex Support

Pros:
- Ease of Use (2 reviews)
- Intuitive (1 reviews)

Cons:
- Difficulty (1 reviews)
- Remote Access Issues (1 reviews)

### LogMeIn Resolve

Pros:
- Ease of Use (54 reviews)
- Remote Control (29 reviews)

Cons:
- Remote Access Issues (13 reviews)
- Expensive (12 reviews)

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (24 reviews) | 9.0 (374 reviews) | 9.3 (412 reviews) | 
  | **Ease of Use** | 8.7 (26 reviews) | 9.0 (375 reviews) | 9.3 (415 reviews) | 
  | **Ease of Setup** | 8.6 (6 reviews) | 8.8 (207 reviews) | 8.9 (340 reviews) | 
  | **Ease of Admin** | Not enough data | 8.8 (180 reviews) | 8.9 (336 reviews) | 
  | **Quality of Support** | 8.8 (22 reviews) | 8.7 (324 reviews) | 8.8 (354 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 8.7 (168 reviews) | 9.1 (320 reviews) | 
  | **Product Direction (% positive)** | 7.1 (24 reviews) | 8.0 (360 reviews) | 8.6 (406 reviews) | 

---
## Pricing

### Cisco Webex Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### LogMeIn Resolve

#### Entry-Level Pricing

Plan: Starter

Price: $29.00 25 endpoints; unlimited agents

Description: Secure unattended access of managed Windows, Mac, and Android devices.

Key Features:
- Unattended Remote Access
- AI-Enhanced Knowledge Base
- Terminal Access

[Browse all 4 editions](https://www.g2.com/products/logmein-resolve/pricing)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | 9.1/10 | 36 |
| **ScreenConnect** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Device Management** | Not enough data | 9.3 (23 reviews) | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (25 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | 9.1 (20 reviews) | Not enough data | 
| **Application Deployment** | Not enough data | 8.7 (21 reviews) | Not enough data | 
| **Patch Management** | Not enough data | 8.3 (22 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | Not enough data | 

#### Service Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Remote Access** | Not enough data | 9.6 (31 reviews) | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | Not enough data | Feature Not Available | 
| **Remote Control** | Not enough data | Not enough data | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | Not enough data | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | Not enough data | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Scope

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Not enough data | Not enough data | 
| **Multi-OS Support** | Not enough data | Not enough data | Not enough data | 

#### Security

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Reporting and Alerts** | Not enough data | Not enough data | Not enough data | 
| **Endpoint Protection** | Not enough data | Not enough data | Not enough data | 
| **Remote Wiping** | Not enough data | Not enough data | Not enough data | 

#### Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Device Enrollment** | Not enough data | Not enough data | Not enough data | 
| **Device Configuration** | Not enough data | Not enough data | Not enough data | 
| **Device Compliance** | Not enough data | Not enough data | Not enough data | 
| **Usage Information** | Not enough data | Not enough data | Not enough data | 
| **Data Separation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | 9.1/10 | 9 |
| **LogMeIn Resolve** | 8.6/10 | 94 |
| **ScreenConnect** | 8.8/10 | 67 |

#### Administration

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | 9.2 (6 reviews) | 9.2 (85 reviews) | 9.7 (52 reviews) | 
| **File Sharing** | 8.9 (6 reviews) | 9.0 (77 reviews) | 9.3 (43 reviews) | 
| **Session Recording** | 8.6 (6 reviews) | 8.9 (64 reviews) | 9.1 (39 reviews) | 
| **Unattended Remote Access** | Not enough data | 8.9 (70 reviews) | 9.3 (50 reviews) | 
| **Multi - Session Handling** | Not enough data | 8.6 (68 reviews) | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.5 (70 reviews) | 9.0 (46 reviews) | 

#### Maintenance

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | 8.9 (71 reviews) | 9.4 (46 reviews) | 
| **Remote Printing** | Not enough data | 8.4 (48 reviews) | 8.7 (34 reviews) | 

#### Communication 

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Text Chat** | 9.7 (6 reviews) | 8.8 (67 reviews) | 8.9 (43 reviews) | 
| **VoIP** | Not enough data | 7.9 (46 reviews) | 7.6 (28 reviews) | 
| **Video Conference Call** | 9.3 (5 reviews) | 8.2 (48 reviews) | Feature Not Available | 
| **Screen Annotations** | 9.0 (5 reviews) | 8.5 (49 reviews) | 8.1 (36 reviews) | 

#### Security

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Data Encryption** | Not enough data | 8.6 (51 reviews) | 8.8 (31 reviews) | 
| **Compliance** | Not enough data | 8.3 (51 reviews) | 8.9 (35 reviews) | 

#### Device Support

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Mobile Device Access** | 9.3 (5 reviews) | 8.5 (59 reviews) | 8.0 (39 reviews) | 
| **Multi-Platform Support** | 9.3 (5 reviews) | 8.6 (57 reviews) | 8.8 (40 reviews) | 
| **Cross-Platform** | 9.0 (5 reviews) | 8.4 (59 reviews) | 8.8 (40 reviews) | 

#### Performance

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Reporting** | Not enough data | 8.3 (60 reviews) | 8.3 (38 reviews) | 

### Antivirus

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Generative AI

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | 7.7/10 | 8 |
| **ScreenConnect** | N/A | N/A |

#### Generative AI

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (8 reviews) | Not enough data | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Video Control** | Not enough data | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | 8.3/10 | 101 |
| **ScreenConnect** | N/A | N/A |

#### Incident Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.5 (59 reviews) | Not enough data | 
| **Ticket Prioritization** | Not enough data | 8.2 (60 reviews) | Not enough data | 
| **Ticket Notifications** | Not enough data | 8.3 (62 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.2 (62 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.1 (56 reviews) | Not enough data | 

#### Reporting

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Dashboards** | Not enough data | 8.3 (73 reviews) | Not enough data | 
| **Time Tracking** | Not enough data | 8.2 (72 reviews) | Not enough data | 
| **Surveys** | Not enough data | 8.4 (58 reviews) | Not enough data | 

#### Access & Usability

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Mobile** | Not enough data | 8.1 (74 reviews) | Not enough data | 
| **Self Service** | Not enough data | 8.7 (72 reviews) | Not enough data | 
| **Active Directory** | Not enough data | 8.1 (59 reviews) | Not enough data | 
| **Multi-Channel Access** | Not enough data | 8.5 (65 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### System Control

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Device Control** | Not enough data | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | Not enough data | 

#### Security Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | N/A | N/A |
| **LogMeIn Resolve** | 8.5/10 | 9 |
| **ScreenConnect** | N/A | N/A |

#### Platform - Mobile Device Management (MDM)

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (7 reviews) | Not enough data | 

#### Operating System

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.4 (8 reviews) | Not enough data | 
| **Apple Support** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Android Support** | Not enough data | 8.3 (7 reviews) | Not enough data | 

#### Management

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Applicatons Management** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Applications Consolidation** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Whitelist** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Blacklist** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Usage Information** | Not enough data | 8.6 (6 reviews) | Not enough data | 

#### Security

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Security** | Not enough data | 9.3 (7 reviews) | Not enough data | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Cisco Webex Support** | 8.8/10 | 8 |
| **LogMeIn Resolve** | 8.3/10 | 92 |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Usage Information** | 7.8 (6 reviews) | 8.5 (79 reviews) | 8.9 (95 reviews) | 
| **Integrations** | 9.2 (6 reviews) | 8.1 (71 reviews) | 8.7 (87 reviews) | 
| **Diagnostics** | Not enough data | 8.3 (76 reviews) | 8.4 (89 reviews) | 
| **Session Recording** | 8.9 (6 reviews) | 8.3 (76 reviews) | 8.7 (78 reviews) | 
| **Session Transfer** | 9.2 (6 reviews) | 8.1 (71 reviews) | 8.9 (81 reviews) | 
| **Unattended Access** | 8.3 (5 reviews) | 8.4 (76 reviews) | 9.3 (108 reviews) | 
| **File Sharing** | 9.2 (6 reviews) | 8.5 (82 reviews) | Feature Not Available | 

#### Platform

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Cross-Platform Access** | 9.0 (5 reviews) | 8.6 (72 reviews) | 9.0 (97 reviews) | 
| **Mobile Device Access** | Not enough data | 8.2 (69 reviews) | 7.8 (81 reviews) | 
| **Applications Management** | Not enough data | 8.5 (74 reviews) | 7.9 (82 reviews) | 
| **Remote Device Control** | 9.3 (5 reviews) | 8.7 (84 reviews) | 9.5 (109 reviews) | 

#### Security

| Feature | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | 7.7 (60 reviews) | Feature Not Available | 
| **Device Management** | 8.3 (5 reviews) | 8.4 (77 reviews) | 9.0 (89 reviews) | 
| **Device Enrollment** | Not enough data | 8.4 (70 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)


**Unique to LogMeIn Resolve (7):** [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Antivirus Software](https://www.g2.com/categories/antivirus), [Service Desk Software](https://www.g2.com/categories/service-desk), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm)

**Unique to ScreenConnect (3):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco Webex Support | LogMeIn Resolve | ScreenConnect | 
|---|---|---|---|
| **Small-Business** | 28.6% | 36.0% | 65.9% | 
| **Mid-Market** | 23.8% | 42.7% | 31.2% | 
| **Enterprise** | 47.6% | 21.3% | 2.9% | 

### By Industry

#### Cisco Webex Support

- **Banking:** 9.5%
- **Education Management:** 9.5%
- **Telecommunications:** 7.1%
- **Financial Services:** 7.1%
- **Information Technology and Services:** 7.1%
- **Accounting:** 4.8%
- **E-Learning:** 4.8%
- **Higher Education:** 4.8%
- **Insurance:** 4.8%
- **Non-Profit Organization Management:** 4.8%
- **Other:** 35.7%

#### LogMeIn Resolve

- **Information Technology and Services:** 22.1%
- **Computer Software:** 10.7%
- **Hospital & Health Care:** 6.8%
- **Construction:** 3.5%
- **Computer & Network Security:** 3.3%
- **Insurance:** 2.2%
- **Computer Networking:** 2.2%
- **Financial Services:** 2.0%
- **Education Management:** 2.0%
- **Accounting:** 2.0%
- **Other:** 43.2%

#### ScreenConnect

- **Information Technology and Services:** 42.9%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 26.8%

---
## Alternatives

### Alternatives to Cisco Webex Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3969 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1144 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews)

### Alternatives to LogMeIn Resolve

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1144 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1095 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (759 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (638 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4303 reviews)

---
## Top Discussions

### Cisco Webex Support

No discussions available for this product.

### LogMeIn Resolve

- Title: [Is GoToAssist legitimate?](https://www.g2.com/discussions/is-gotoassist-legitimate) — 3 comments
  > **Top comment:** "Yes, of course."
- Title: [How do I use GoToAssist remote?](https://www.g2.com/discussions/how-do-i-use-gotoassist-remote) — 1 comment
  > **Top comment:** "GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote..."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-cisco-webex-support-vs-logmein-resolve-vs-screenconnect)