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At a Glance
Market Segments
Enterprise (50.0% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
Cisco Webex Support
Star Rating
(41)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Cisco Webex SupportLogMeIn Resolve
Star Rating
(441)4.4 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that GoTo Resolve excels in Device Management with a score of 9.6, highlighting its robust capabilities in managing various devices seamlessly. In contrast, Cisco Webex Support received a lower score of 8.3 in this area, indicating potential limitations in device management features.
- Reviewers mention that GoTo Resolve offers superior Session Recording capabilities, scoring 9.0, which users appreciate for its reliability and ease of access. Meanwhile, Cisco Webex Support scored 8.3, with some users noting that its session recording features could be more intuitive.
- G2 users highlight the Remote Monitoring feature of GoTo Resolve, which scored an impressive 9.7, allowing for proactive management of systems. In comparison, Cisco Webex Support does not emphasize this feature as strongly, leading to a less favorable user experience in monitoring capabilities.
- Users on G2 report that Cisco Webex Support shines in Text Chat functionality, achieving a high score of 9.7, which many find essential for real-time communication. Conversely, GoTo Resolve scored 8.8, indicating that while it offers chat features, they may not be as robust or user-friendly.
- Reviewers mention that GoTo Resolve has a strong focus on Asset Management, scoring 9.2, which users find beneficial for tracking and managing IT assets effectively. In contrast, Cisco Webex Support scored lower in this area, suggesting that its asset management features may not meet the same level of user expectations.
- Users say that GoTo Resolve provides excellent Unattended Remote Access with a score of 8.9, which is praised for its reliability and ease of use. On the other hand, Cisco Webex Support scored 8.3, with some users expressing a desire for more streamlined access options.
Pricing
Entry-Level Pricing
Cisco Webex Support
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
Cisco Webex Support
No trial information availableLogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
8.8
22
9.0
356
Ease of Use
8.8
24
9.0
357
Ease of Setup
Not enough data
8.9
189
Ease of Admin
Not enough data
8.9
176
Quality of Support
9.0
20
8.7
308
Has the product been a good partner in doing business?
Not enough data
8.7
166
Product Direction (% positive)
7.5
23
8.0
345
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
20
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
21
Not enough data
9.0
19
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
22
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
9.2
80
8.7
5
9.0
78
8.3
5
8.9
64
Not enough data
8.8
68
Not enough data
8.5
67
Not enough data
8.5
70
Maintenance
Not enough data
8.9
71
Not enough data
8.4
49
Communication
9.7
5
8.8
67
Not enough data
8.0
47
Not enough data
8.2
49
Not enough data
8.5
50
Security
Not enough data
8.7
52
Not enough data
8.4
52
Device Support
9.3
5
8.5
58
Not enough data
8.6
56
Not enough data
8.4
59
Performance
Not enough data
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.3
6
Operating System
Not enough data
9.2
6
Not enough data
8.7
5
Not enough data
8.1
6
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.2
6
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.3
5
8.5
79
9.0
5
8.1
71
Not enough data
8.3
76
8.7
5
8.3
75
9.0
5
8.1
71
8.3
5
8.4
76
9.0
5
8.5
81
Platform
Not enough data
8.6
72
Not enough data
8.2
68
Not enough data
8.4
72
Not enough data
8.6
83
Security
Not enough data
7.7
60
8.3
5
8.4
76
Not enough data
8.4
70
Categories
Categories
Shared Categories
Cisco Webex Support and LogMeIn Resolve are categorized as Remote Support and Remote Desktop
Unique Categories
Cisco Webex Support has no unique categories
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Reviews
Reviewers' Company Size
Cisco Webex Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
10.0%
Telecommunications
7.5%
Information Technology and Services
7.5%
Financial Services
7.5%
Education Management
7.5%
Other
60.0%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.4%
Computer & Network Security
3.4%
Other
52.7%
Discussions
Cisco Webex Support has no discussions with answers
Is GoToAssist legitimate?
3 Comments
CM
Sure is legit and it is a fantastic programRead more
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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