# Cisco DNA Center vs WalkMe Comparison
---
## AI Generated Summary
- **G2 reviewers report** that WalkMe excels in user experience, with many praising its intuitive interface and ease of content creation. Users appreciate how the platform allows for quick deployment of in-app guidance, significantly reducing user confusion and support tickets.
- **Users say** that Cisco DNA Center stands out for its powerful network management capabilities. Reviewers highlight its intent-based networking and AI-driven analytics, which simplify and automate daily operations, making it a valuable tool for enhancing network performance and security.
- **According to verified reviews** , WalkMe's support team receives high marks for responsiveness and effectiveness. Many users credit the support team as a key reason for their continued use of the platform, indicating a strong partnership in business.
- **Reviewers mention** that while Cisco DNA Center is generally easy to use, some users find it less intuitive compared to WalkMe. However, they appreciate its comprehensive visibility and management features, which can be a game-changer for network operations.
- **G2 reviewers highlight** that WalkMe's training resources are beneficial for new users, making the learning curve manageable. Users recommend taking advantage of these courses to fully leverage the platform's capabilities.
- **Users express** that while both products have their strengths, WalkMe's focus on user guidance and support contrasts with Cisco DNA Center's emphasis on network management. This distinction may influence buyers depending on whether they prioritize user experience or network performance.



| | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 52 | 571 | 
| **Largest Market Segment** | Enterprise (48.4% of reviews) | Enterprise (60.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Cisco DNA Center

Pros:
- Ease of Use (2 reviews)
- Productivity Improvement (2 reviews)

Cons:
- Compatibility Issues (1 reviews)
- Complex Implementation (1 reviews)

### WalkMe

Pros:
- Ease of Use (84 reviews)
- Helpful (54 reviews)

Cons:
- Learning Curve (34 reviews)
- Complexity (24 reviews)

---
## Ratings Comparison
| Rating | Cisco DNA Center | WalkMe | 
|---|---|---|
  | **Meets Requirements** | 8.6 (37 reviews) | 8.8 (491 reviews) | 
  | **Ease of Use** | 8.5 (24 reviews) | 8.4 (501 reviews) | 
  | **Ease of Setup** | 8.3 (18 reviews) | 8.1 (410 reviews) | 
  | **Ease of Admin** | 8.2 (16 reviews) | 8.3 (365 reviews) | 
  | **Quality of Support** | 8.9 (27 reviews) | 8.8 (483 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (20 reviews) | 8.9 (362 reviews) | 
  | **Product Direction (% positive)** | 9.4 (36 reviews) | 9.0 (472 reviews) | 

---
## Pricing

### Cisco DNA Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### WalkMe

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Mobile App Analytics

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | 8.1/10 | 22 |

#### User Identification

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Demographics** | Not enough data | 7.4 (17 reviews) | 
| **User Segmentation** | Not enough data | 8.5 (19 reviews) | 
| **Geolocation** | Not enough data | 8.0 (14 reviews) | 

#### Tracking & Reporting

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Custom Event Tracking** | Not enough data | 8.6 (18 reviews) | 
| **Real-Time Insights** | Not enough data | 8.2 (19 reviews) | 
| **Attribution** | Not enough data | 8.0 (16 reviews) | 
| **Dashboard** | Not enough data | 8.3 (20 reviews) | 
| **User Path Tracking** | Not enough data | 7.8 (18 reviews) | 
| **User Activity History** | Not enough data | 8.1 (18 reviews) | 

#### Metrics

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Engagement** | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | 8.1 (17 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | 8.4/10 | 368 |

#### User Analysis

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Survey Implementation** | Not enough data | 7.9 (288 reviews) | 
| **Data Analysis** | Not enough data | 8.1 (321 reviews) | 

#### User Support

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **User Segmentation** | Not enough data | 8.6 (316 reviews) | 
| **Multi-Language Support** | Not enough data | 7.7 (252 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | 8.0 (261 reviews) | 

#### Walkthrough Type

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | 8.0 (269 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | 9.1 (320 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Integration** | Not enough data | 8.4 (55 reviews) | 
| **Communications** | Not enough data | 9.2 (65 reviews) | 

#### Analytics - Digital Adoption Platform

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Analytics** | Not enough data | 8.6 (54 reviews) | 

#### Functions - Digital Adoption Platform

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Customer self-service** | Not enough data | 9.0 (54 reviews) | 
| **In-app guidance** | Not enough data | 9.5 (73 reviews) | 

#### Agentic AI - Digital Adoption Platform

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (34 reviews) | 

### Network Security Policy Management (NSPM)

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | 8.6/10 | 8 |
| **WalkMe** | N/A | N/A |

#### Network Maintenance

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Policy Optimization** | 8.1 (6 reviews) | Not enough data | 
| **Risk Analysis** | 8.8 (7 reviews) | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 

#### Network Management

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Network Mapping** | 8.9 (6 reviews) | Not enough data | 
| **Compliance** | 7.3 (5 reviews) | Not enough data | 
| **Reporting** | 9.3 (5 reviews) | Not enough data | 
| **Console** | 8.9 (6 reviews) | Not enough data | 

#### Network Monitoring

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Network Monitoring** | 9.2 (6 reviews) | Not enough data | 
| **Configuration Monitoring** | Not enough data | Not enough data | 
| **Change Management** | 8.3 (5 reviews) | Not enough data | 

### Software-Defined Perimeter (SDP)

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | N/A | N/A |

#### Administration

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Network Segmentation** | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | 
| **Global Access** | Not enough data | Not enough data | 

#### Protection

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Policy Enforcement** | Not enough data | Not enough data | 
| **Security Audit** | Not enough data | Not enough data | 
| **Access Control** | Not enough data | Not enough data | 
| **User Authentication** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Vulnerability Monitoring** | Not enough data | Not enough data | 
| **Configuration Monitoring** | Not enough data | Not enough data | 
| **Observability** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | 9.9/10 | 8 |

#### ServiceNow Apps

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 10.0 (7 reviews) | 
| **Value** | Not enough data | 9.8 (7 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Network Management Tools

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | 8.6/10 | 7 |
| **WalkMe** | N/A | N/A |

#### Management

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Network Automation** | 8.9 (6 reviews) | Not enough data | 
| **Network Traffic Analyzer** | 8.3 (6 reviews) | Not enough data | 
| **User Provisioning** | 8.3 (6 reviews) | Not enough data | 
| **Network Analytics** | 8.9 (6 reviews) | Not enough data | 
| **Resource Maintenance** | 8.3 (6 reviews) | Not enough data | 

#### Monitoring

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Network Monitoring** | 8.6 (6 reviews) | Not enough data | 
| **Network Discovery** | 9.2 (6 reviews) | Not enough data | 
| **Network Asset Mapping** | 9.2 (6 reviews) | Not enough data | 

#### Support

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Real-time alerting** | 8.3 (6 reviews) | Not enough data | 
| **Hybrid Infrastructure Support** | 8.3 (7 reviews) | Not enough data | 
| **API Integration** | 8.1 (6 reviews) | Not enough data | 

#### Agentic AI - Network Management Tools

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | 8.0/10 | 226 |

#### Generative AI

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (98 reviews) | 

#### Self-Service Experience

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (203 reviews) | 
| **Searchable Articles** | Not enough data | 8.3 (201 reviews) | 
| **Community Forums** | Not enough data | 8.2 (195 reviews) | 
| **Mobile Optimization** | Not enough data | 6.7 (138 reviews) | 
| **Personalization** | Not enough data | 8.1 (172 reviews) | 

#### Self-Service Platform

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Branding** | Not enough data | 8.4 (175 reviews) | 
| **Automation** | Not enough data | 8.2 (180 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.1 (138 reviews) | 
| **Integrations** | Not enough data | 7.6 (159 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (12 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (12 reviews) | 
| **Decision Making** | Not enough data | 8.2 (12 reviews) | 

### Mobile Analytics

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | 8.2/10 | 19 |

#### Metrics

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Engagement** | Not enough data | 8.4 (18 reviews) | 
| **Exit Tracking** | Not enough data | 8.1 (17 reviews) | 
| **Retention** | Not enough data | 8.1 (18 reviews) | 
| **Return** | Not enough data | 8.2 (16 reviews) | 
| **Conversions** | Not enough data | 8.1 (17 reviews) | 

### Mobile App Optimization

| Product | Score | Reviews |
|---|---|---|
| **Cisco DNA Center** | N/A | N/A |
| **WalkMe** | 8.2/10 | 26 |

#### Variation Testing

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **A/B Testing** | Not enough data | 7.9 (16 reviews) | 
| **WYSIWYG Editor** | Not enough data | 8.3 (20 reviews) | 
| **Conversion Goal** | Not enough data | 8.1 (18 reviews) | 
| **Percentage of Traffic** | Not enough data | 7.9 (21 reviews) | 
| **Confidence Level** | Not enough data | 8.1 (21 reviews) | 
| **Multivariant Testing** | Not enough data | 8.5 (17 reviews) | 

#### Reporting

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Segmentation** | Not enough data | 8.1 (23 reviews) | 
| **Reports and Dashboards** | Not enough data | 8.2 (24 reviews) | 

#### Personalization

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Standard Targeting** | Not enough data | 8.4 (22 reviews) | 
| **Custom Targeting** | Not enough data | 8.1 (21 reviews) | 
| **Data Segmentation** | Not enough data | 8.1 (19 reviews) | 

#### Administration

| Feature | Cisco DNA Center | WalkMe | 
|---|---|---|
| **API / Integrations** | Not enough data | 7.4 (18 reviews) | 
| **QA Testing** | Not enough data | 8.1 (19 reviews) | 
| **Performance and Reliability** | Not enough data | 8.2 (24 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (24 reviews) | 

---
## Categories
**Shared Categories (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to Cisco DNA Center (3):** [Network Security Policy Management (NSPM) Software](https://www.g2.com/categories/network-security-policy-management-nspm), [Network Management Tools](https://www.g2.com/categories/network-management-tools), [Software-Defined Perimeter (SDP) Software](https://www.g2.com/categories/software-defined-perimeter-sdp)

**Unique to WalkMe (4):** [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Mobile App Analytics Tools](https://www.g2.com/categories/mobile-app-analytics), [Mobile App Optimization Software](https://www.g2.com/categories/mobile-app-optimization), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Cisco DNA Center | WalkMe | 
|---|---|---|
| **Small-Business** | 19.4% | 12.3% | 
| **Mid-Market** | 32.3% | 27.5% | 
| **Enterprise** | 48.4% | 60.2% | 

### By Industry

#### Cisco DNA Center

- **Computer & Network Security:** 14.9%
- **Hospital & Health Care:** 14.9%
- **Telecommunications:** 12.8%
- **Information Technology and Services:** 6.4%
- **Higher Education:** 6.4%
- **Government Administration:** 6.4%
- **Oil & Energy:** 4.3%
- **Animation:** 2.1%
- **Automotive:** 2.1%
- **Banking:** 2.1%
- **Other:** 27.7%

#### WalkMe

- **Computer Software:** 11.6%
- **Financial Services:** 7.9%
- **Information Technology and Services:** 7.9%
- **Hospital & Health Care:** 5.3%
- **Insurance:** 4.4%
- **Telecommunications:** 3.7%
- **Banking:** 3.5%
- **Consulting:** 2.9%
- **Pharmaceuticals:** 2.4%
- **Consumer Goods:** 2.2%
- **Other:** 48.3%

---
## Alternatives

### Alternatives to Cisco DNA Center

- [Progress WhatsUp Gold](https://www.g2.com/products/progress-whatsup-gold/reviews) — 4.4/5 stars (389 reviews)
- [Auvik](https://www.g2.com/products/auvik-networks/reviews) — 4.5/5 stars (380 reviews)
- [HPE Aruba Networking Management](https://www.g2.com/products/hpe-aruba-networking-management/reviews) — 4.6/5 stars (26 reviews)
- [Aruba ESP](https://www.g2.com/products/aruba-esp/reviews) — 4.4/5 stars (13 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (857 reviews)
- [Check Point Next Generation Firewalls (NGFWs)](https://www.g2.com/products/check-point-next-generation-firewalls-ngfws/reviews) — 4.5/5 stars (591 reviews)
- [Site24x7](https://www.g2.com/products/site24x7/reviews) — 4.6/5 stars (440 reviews)
- [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) — 4.5/5 stars (221 reviews)
- [Palo Alto Networks Panorama](https://www.g2.com/products/palo-alto-networks-panorama/reviews) — 4.5/5 stars (48 reviews)
- [Check Point Cloud Firewall (formerly CloudGuard Network Security)](https://www.g2.com/products/check-point-cloud-firewall-formerly-cloudguard-network-security/reviews) — 4.4/5 stars (291 reviews)

### Alternatives to WalkMe

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1805 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.5/5 stars (549 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (356 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (771 reviews)
- [Fullstory](https://www.g2.com/products/fullstory/reviews) — 4.5/5 stars (1051 reviews)
- [Apty](https://www.g2.com/products/apty/reviews) — 4.7/5 stars (147 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (359 reviews)
- [Userlane](https://www.g2.com/products/userlane/reviews) — 4.7/5 stars (81 reviews)
- [Userpilot](https://www.g2.com/products/userpilot/reviews) — 4.6/5 stars (998 reviews)

---
## Top Discussions

### Cisco DNA Center

- Title: [Is Cisco DNA Center Free?](https://www.g2.com/discussions/is-cisco-dna-center-free) — 1 comment
  > **Top comment:** "Cisco DNA Center itself isn't entirely free, but there are ways to access its functionalities without full purchase like 30 days free trial.

"

### WalkMe

- Title: [What is the one greatest solution you have used WalkMe for?](https://www.g2.com/discussions/what-is-the-one-greatest-solution-you-have-used-walkme-for) — 3 comments, 2 upvotes
  > **Top comment:** "Our first solution using WalkMe as our Digital Adoption Platform (DAP) provided guidance, insights, engagement, and automation in one seamless package for a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/cisco-cisco-dna-center-vs-walkme)