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# Circle vs Khoros Service Comparison - What are their main differences?

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CircleKhoros Service[+ Add Product](#)

Reviews

**Circle** [

4.5/5(540)

](https://www.g2.com/products/circle-so-circle/reviews#reviews)

**Khoros Service** [

4.4/5(40)

](https://www.g2.com/products/khoros-service/reviews#reviews)

Pricing

**Circle**
Free Trial

**$89.00** Per Month · Professional 

**Khoros Service**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Circle**
2 months

Based on 286 responses

**Khoros Service**
Not enough reviews yet

Return on Investment

**Circle**
7 months

Based on 283 responses

**Khoros Service**
Not enough reviews yet

Perceived Cost

**Circle**
$$$$$

**Khoros Service**
$$$$$

Average Discount

**Circle**
7%

**Khoros Service**
Not enough reviews yet

 ![Circle](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_20979aeec04ca91f5579296c934bcfb5/circle-so-circle.jpg "Circle")

 ![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

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Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

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Pros & Cons

**Circle**
[
Ease of Use (143)
](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1162935&qs=pros-and-cons#reviews)[
Features (101)
](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1163445&qs=pros-and-cons#reviews)[
Missing Features (50)
](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1163291&qs=pros-and-cons#reviews)[
Expensive (32)
](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1163500&qs=pros-and-cons#reviews)

**Khoros Service**
[
Automation (3)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033760&qs=pros-and-cons#reviews)[
Automation Features (3)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033615&qs=pros-and-cons#reviews)[
Insufficient Training (2)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033117&qs=pros-and-cons#reviews)[
Poor Interface Design (2)
](https://www.g2.com/products/khoros-service/reviews?filters%5Bsentiment_snippet%5D=1033618&qs=pros-and-cons#reviews)

Integrations

**Circle**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image")

Airtable

](https://www.g2.com/products/airtable/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image")

Calendly Sales

](https://www.g2.com/products/calendly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_77d7429c23569c5165fdc429d10c2644/canva.png "Product Avatar Image")

Canva

](https://www.g2.com/products/canva/reviews)[
View all
](https://www.g2.com/products/circle-so-circle/integrations)

**Khoros Service**
Not enough data

Screenshots

**Circle**
 ![Circle screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1276678/Screenshot-01.png)

**Khoros Service**
 ![Khoros Service screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/57033/expirable-direct-uploads_2F347346f8-e6f9-4ead-8298-1cdfccf0a243_2FSephora_Community.PNG)

Ratings

Meets Requirements

**Circle**

8.5

8.5361

**Khoros Service**

8.5

8.527

Ease of Use

**Circle**

8.8

8.8494

**Khoros Service**

8.2

8.227

Ease of Setup

**Circle**

8.4

8.4362

**Khoros Service**

7.8

7.817

Ease of Admin

**Circle**

8.5

8.5332

**Khoros Service**

8.0

8.010

Quality of Support

**Circle**

8.3

8.3320

**Khoros Service**

8.5

8.526

Has the product been a good partner in doing business?

**Circle**

8.8

8.8323

**Khoros Service**

8.3

8.39

Product Direction (% positive)

**Circle**

8.9

8.9354

**Khoros Service**

8.7

8.727

Features

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

Not enough data

8.2

8

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

Not enough data

9.0(won by default)

7

Tickets

Not enough data

8.6(won by default)

6

Macros

Not enough data

8.3(won by default)

5

Channels

Email

Not enough data

8.0(won by default)

5

Social

Not enough data

9.3(won by default)

7

Live Chat

Not enough data

7.3(won by default)

5

Phone

Not enough data

6.7(won by default)

5

Text

Not enough data

8.3(won by default)

5

Insight

Surveys

Not enough data

7.6(won by default)

7

Reporting

Not enough data

8.8(won by default)

7

Visitor Activity

Not enough data

8.3(won by default)

6

Help Desk

Not enough data

8.3(won by default)

6

Online Community Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

7.6

365

Not enough data

Community Building

Member Profiles

7.2(won by default)

212

Not enough data

Real-Time Notifications

6.9(won by default)

202

Not enough data

Member Discovery

9.3(won by default)

15

Not enough data

Member Referrals

8.3(won by default)

8

Not enough data

Community Spaces

9.3(won by default)

64

Not enough data

Paid Memberships

8.4(won by default)

26

Not enough data

Multimedia Sharing

8.9(won by default)

29

Not enough data

Courses

8.8(won by default)

53

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Community Improvement

Gamification

7.2(won by default)

182

Not enough data

Polls & Questions

5.0(won by default)

163

Not enough data

Automation Rules

7.4(won by default)

29

Not enough data

Customer Analytics

Community Insights

6.7(won by default)

189

Not enough data

Community Engagement Analytics

7.8(won by default)

202

Not enough data

Downloadable Reports

6.8(won by default)

182

Not enough data

ROI Tracking

6.7(won by default)

179

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Community Management

Community Feeds & Discussions

8.2(won by default)

220

Not enough data

Live Streaming

9.0(won by default)

15

Not enough data

Chat & Messaging

9.4(won by default)

24

Not enough data

Events Management

9.0(won by default)

39

Not enough data

Admin Roles & Permissions

8.5(won by default)

27

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Group Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Membership Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Website Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Agentic AI - Online Community Management

Autonomous Task Execution

7.0(won by default)

16

Not enough data

Multi-step Planning

6.2(won by default)

14

Not enough data

Cross-system Integration

6.1(won by default)

25

Not enough data

Natural Language Interaction

6.2(won by default)

17

Not enough data

Proactive Assistance

6.0(won by default)

15

Not enough data

Decision Making

6.4(won by default)

16

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Activity Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

API

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Ideation

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Moderation

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Member Directory

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Filtering

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Online Learning Platform[Hide 9 FeaturesShow 9 Features](javascript:void(0);)

Not enough data

Not enough data

Reporting Analysis

Progress Reports

Not enough data

Not enough data

Course Completion

Not enough data

Not enough data

Course Management

Course Authoring

Not enough data

Not enough data

Course Access

Not enough data

Not enough data

Integration

Education ERP System

Not enough data

Not enough data

Learning Management System

Not enough data

Not enough data

Customer Assistance

Help and Support

Not enough data

Not enough data

Platform Customization

White Labeling

Not enough data

Not enough data

Agentic AI - Online Learning Platform

Adaptive Learning

Not enough data

Not enough data

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Text-to-Speech

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Targeted Emails

Not enough data

Not enough data

In-App Messaging

Not enough data

Not enough data

Co-Browsing

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

Not enough data

Not enough data

Conversation Archiving

Not enough data

Not enough data

Lead Development

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Team Inbox 

Not enough data

Not enough data

Customer Profiles

Not enough data

Not enough data

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Not enough data

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Branding

Not enough data

Not enough data

Automation

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational AI - Conversational Commerce Platforms

AI chatbots

Not enough data

Not enough data

Messaging and Notifications

Not enough data

Not enough data

AI agents 

Not enough data

Not enough data

Voice assistants

Not enough data

Not enough data

Communication apps

Not enough data

Not enough data

Platform integration - Conversational Commerce Platforms

Ecommerce stores

Not enough data

Not enough data

Sales channels

Not enough data

Not enough data

Payment Platform

Not enough data

Not enough data

Internal tools

Not enough data

Not enough data

Analytics and Reporting - Conversational Commerce Platforms

Conversational analytics

Not enough data

Not enough data

Advance reporting

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Circle](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_20979aeec04ca91f5579296c934bcfb5/circle-so-circle.jpg "Circle")](https://www.g2.com/products/circle-so-circle/reviews)

Circle

Small-Business(50 or fewer emp.)

85.8%

Mid-Market(51-1000 emp.)

12.8%

Enterprise(\> 1000 emp.)

1.4%

[![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews)

Khoros Service

Small-Business(50 or fewer emp.)

30.3%

Mid-Market(51-1000 emp.)

33.3%

Enterprise(\> 1000 emp.)

36.4%

Small-Business

(50 or fewer emp.)

85.8%

30.3%

Mid-Market

(51-1000 emp.)

12.8%

33.3%

Enterprise

(\> 1000 emp.)

1.4%

36.4%

Reviewers' Industry

[![Circle](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_20979aeec04ca91f5579296c934bcfb5/circle-so-circle.jpg "Circle")](https://www.g2.com/products/circle-so-circle/reviews)
Circle

Health, Wellness and Fitness

11.7%

Professional Training & Coaching

10.3%

Marketing and Advertising

8.7%

Education Management

7.5%

Consulting

7.1%

Other

54.8%

[![Khoros Service](https://images.g2crowd.com/uploads/product/hd_favicon/33a6702e4b99224a18ccee1df48538d7/khoros-service.svg "Khoros Service")](https://www.g2.com/products/khoros-service/reviews)
Khoros Service

Telecommunications

15.2%

Consumer Services

9.1%

Outsourcing/Offshoring

9.1%

Marketing and Advertising

9.1%

Computer Software

6.1%

Other

51.5%

Alternatives

**Circle Alternatives**

 ![Mighty Networks](https://images.g2crowd.com/uploads/product/hd_favicon/56eb3d0d1f29a945cd80c4a0394bab76/mighty-networks.svg "Mighty Networks")

[
Mighty Networks
](/products/mighty-networks/reviews)

 ![Thinkific](https://images.g2crowd.com/uploads/product/hd_favicon/4457b19ad7808e4f2f4089c7250ba213/thinkific.svg "Thinkific")

[
Thinkific
](/products/thinkific/reviews)

 ![Hivebrite](https://images.g2crowd.com/uploads/product/hd_favicon/dffc7f406edab7107c4c0a9b7652fdd9/hivebrite.svg "Hivebrite")

[
Hivebrite
](/products/hivebrite/reviews)

 ![Bettermode](https://images.g2crowd.com/uploads/product/hd_favicon/c6d37da1ca53fb83b71d445e99b1c62b/bettermode.svg "Bettermode")

[
Bettermode
](/products/bettermode/reviews)

**Khoros Service Alternatives**

 ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service")

[
Zendesk for Customer Service
](/products/zendesk-for-customer-service/reviews)

 ![Sprinklr Social](https://images.g2crowd.com/uploads/product/hd_favicon/0099b7cbf99315f40d2bf51fc145dd7c/sprinklr-social.svg "Sprinklr Social")

[
Sprinklr Social
](/products/sprinklr-social/reviews)

 ![Sprinklr Service](https://images.g2crowd.com/uploads/product/hd_favicon/a2ce1b21175e0b78b2a94636195c0bc0/sprinklr-service.svg "Sprinklr Service")

[
Sprinklr Service
](/products/sprinklr-service/reviews)

 ![Sprout Social](https://images.g2crowd.com/uploads/product/hd_favicon/23c97f84483973fc952fc0ce526a9227/sprout-social.svg "Sprout Social")

[
Sprout Social
](/products/sprout-social/reviews)

## Circle vs Khoros Service

When assessing the two solutions, reviewers found Circle easier to use, set up, and administer. Reviewers also preferred doing business with Circle overall.

- Circle and Khoros Service both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Khoros Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Circle over Khoros Service.