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Compare Circle and Higher Logic Vanilla 
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At a Glance
Market Segments
Small-Business (88.9% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
$89.00 Per Month
No pricing available
Circle
Star Rating
(223)4.7 out of 5
Market Segments
Small-Business (88.9% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 Per Month
Free Trial is available
Browse all 4 pricing plansHigher Logic Vanilla
Star Rating
(98)4.3 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Higher Logic VanillaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Higher Logic Vanilla excels in its "Quality of Support," with a score of 9.2, indicating that many find the support team responsive and helpful, while Circle, with a score of 8.9, is still strong but slightly less praised in this area.
- Reviewers mention that Higher Logic Vanilla's "Community Forums" feature is highly rated at 9.0, providing a robust self-service experience, whereas Circle's community engagement tools, while effective, do not reach the same level of user satisfaction.
- G2 users highlight that Higher Logic Vanilla offers superior "Branding" capabilities with a score of 9.3, allowing for extensive customization, while Circle's branding options, although decent, do not provide the same level of flexibility.
- Users on G2 report that Circle shines in "Customer Engagement" with a score of 8.2, indicating that its tools for interaction and feedback are particularly effective, while Higher Logic Vanilla scores slightly lower at 7.7.
- Reviewers mention that Higher Logic Vanilla's "Automation" features are rated at 9.0, making it easier for users to streamline processes, while Circle, although functional, does not offer the same depth in automation capabilities.
- Users say that Higher Logic Vanilla's "Product Direction" is viewed positively at 8.4, suggesting a strong roadmap for future enhancements, while Circle outperforms in this area with a score of 9.8, indicating a clear vision that resonates well with its user base.
Pricing
Entry-Level Pricing
Circle
Professional
$89.00
Per Month
Get key community building features, all in one place.
- Courses
- Events and live streams
- Website builder
Higher Logic Vanilla
No pricing availableFree Trial
Circle
Free Trial is available
Higher Logic Vanilla
Free Trial is available
Ratings
Meets Requirements
8.7
204
8.3
83
Ease of Use
8.9
216
8.6
84
Ease of Setup
8.6
207
8.1
72
Ease of Admin
8.6
178
8.5
75
Quality of Support
8.4
191
9.2
81
Has the product been a good partner in doing business?
9.0
175
8.8
74
Product Direction (% positive)
9.4
206
8.4
82
Features by Category
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
8.0
5
Self-Service Platform
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
7.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
6.7
190
7.2
23
6.9
190
6.9
14
6.6
167
4.3
5
5.7
165
4.7
5
7.7
168
7.0
5
8.2
165
5.7
5
Community Improvement
7.2
164
8.0
5
5.9
162
5.3
5
5.6
160
5.3
5
4.7
157
4.3
5
Customer Analytics
6.7
181
6.8
35
8.0
184
7.6
36
6.8
179
7.0
11
6.8
180
6.2
13
Community Management
8.0
183
8.1
31
7.9
186
7.8
37
8.0
162
7.0
5
Community Analytics
7.0
161
7.0
5
6.8
160
4.7
5
6.7
157
6.7
5
8.1
159
6.7
5
Agentic AI - Online Community Management
7.3
16
Not enough data
6.7
16
Not enough data
6.2
17
Not enough data
6.2
17
Not enough data
6.4
17
Not enough data
6.4
17
Not enough data
Categories
Categories
Shared Categories
Circle and Higher Logic Vanilla are categorized as Online Community Management
Unique Categories
Circle has no unique categories
Higher Logic Vanilla is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
Circle
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Higher Logic Vanilla
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Professional Training & Coaching
11.1%
Health, Wellness and Fitness
10.6%
Marketing and Advertising
9.2%
Education Management
7.8%
Consulting
6.9%
Other
54.4%
Computer Software
24.2%
Computer Games
12.6%
Information Technology and Services
11.6%
Internet
10.5%
Marketing and Advertising
3.2%
Other
37.9%
Alternatives
Discussions
Circle has no discussions with answers
What are the main features of Vanilla Forums?
1 Comment
Official Response from Higher Logic Vanilla
Vanilla Forums offers the following features:
Gamification (Badges and Reactions)
Private Communities
Social Groups
Single Sign On
Customizable...Read more
Can I run a Vanilla forum in an embedded frame?
1 Comment
Official Response from Higher Logic Vanilla
Yes, Vanilla is embed-friendly.Read more
Can Vanilla be integrated with the rest of my website so I do not need a separate login for the forums?
1 Comment
Official Response from Higher Logic Vanilla
Yes, you can connect Vanilla to your other systems using our jsconnect plugin. This will allow for a seamless single sign-on (SSO) experience.Read more
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