Compare Circle and Gainsight Customer Communities 
Featured Products
At a Glance
Market Segments
Small-Business (87.5% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
$89.00 Per Month
No pricing available
Circle
Star Rating
(401)4.6 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 Per Month
Free Trial is available
Browse all 4 pricing plansGainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Circle excels in user experience, with many praising its ease of use and minimal learning curve. Users appreciate that "the ease of use is amazing, with little to no upskill time," making it a great choice for small businesses looking for a straightforward community platform.
- According to verified reviews, Gainsight Customer Communities shines in providing valuable insights into customer engagement. Users highlight the platform's ability to connect with customers and gather their opinions, stating it allows for "more than just customer interactions" and fosters active advocacy.
- Reviewers mention that Circle's flexibility and support are standout features, with users feeling that "everything looks and works really well." This responsiveness is particularly beneficial for small businesses that may require more hands-on assistance during their community-building efforts.
- Users say that Gainsight Customer Communities offers robust resources for customer success managers, with one user noting they relied on the community to "search for information when I had doubts around features." This indicates a strong support network for users who need help navigating the platform.
- G2 reviewers highlight that while both platforms have strong community engagement features, Circle's recent user feedback suggests a more polished experience overall, with comments like "it feels so good to have a community just a tap away," indicating a seamless integration into daily workflows.
- According to verified reviews, Gainsight Customer Communities has a solid reputation for quality support, with users rating it highly for being a good partner in business. However, Circle's recent surge in reviews suggests it may be gaining traction in this area as well, with users appreciating the ongoing support they receive.
Pricing
Entry-Level Pricing
Circle
Professional
$89.00
Per Month
Get key community building features, all in one place.
- Courses
- Events and live streams
- Website builder
Gainsight Customer Communities
No pricing availableFree Trial
Circle
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.6
330
8.3
200
Ease of Use
8.8
382
8.7
203
Ease of Setup
8.4
330
8.2
157
Ease of Admin
8.5
301
8.6
143
Quality of Support
8.3
293
8.8
187
Has the product been a good partner in doing business?
8.8
293
8.9
143
Product Direction (% positive)
9.0
324
8.6
190
Features by Category
Reporting Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Customer Assistance
Not enough data
Not enough data
Platform Customization
Not enough data
Not enough data
Agentic AI - Online Learning Platform
Not enough data
Not enough data
Community Building
7.1
209
7.0
78
6.9
194
7.6
49
9.6
12
Not enough data
7.8
6
Not enough data
9.4
48
Not enough data
8.0
18
Not enough data
8.7
23
Not enough data
9.0
39
Not enough data
Community Improvement
7.2
179
7.9
49
5.0
162
6.8
44
7.7
19
Not enough data
Customer Analytics
6.7
187
7.6
84
7.9
198
8.0
103
6.8
182
7.3
102
6.7
180
7.2
80
Community Management
8.1
213
8.1
90
9.2
10
Not enough data
9.5
18
Not enough data
8.8
30
Not enough data
8.8
20
Not enough data
Agentic AI - Online Community Management
7.3
16
Not enough data
6.4
15
Not enough data
5.8
21
Not enough data
6.4
18
Not enough data
6.3
16
Not enough data
6.5
17
Not enough data
Categories
Categories
Shared Categories
Circle and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Circle is categorized as Online Learning Platform
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Circle
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
10.7%
Professional Training & Coaching
10.4%
Marketing and Advertising
9.4%
Consulting
8.1%
Education Management
6.8%
Other
54.7%
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Alternatives
Discussions
Circle has no discussions with answers
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
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