# Circle vs Gainsight Customer Communities Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Circle excels in user experience, with many users highlighting its **straightforward design** and ease of navigation. Transitioning from other platforms like Mighty Networks was noted as **super easy** , making it a favorable choice for those seeking a seamless onboarding process.
- **Users say** that Gainsight Customer Communities offers **excellent support** , with reviewers appreciating the responsiveness of the community and the understanding nature of customer success managers. This level of support fosters a **closer relationship** between customers and the platform.
- **Reviewers mention** that Circle is particularly effective for small businesses, with a majority of its users coming from this segment. This focus allows Circle to tailor its features to meet the specific needs of smaller organizations, enhancing their community engagement.
- **According to verified reviews** , Gainsight Customer Communities provides valuable insights into customer engagement, allowing users to gain more than just basic interaction data. This feature is praised for helping organizations understand their customers better and drive active advocacy.
- **G2 reviewers highlight** that while Circle has a solid overall rating, it faces some challenges in community engagement analytics and gamification features. Users have noted that these aspects could be improved to enhance the overall community experience.
- **Users report** that Gainsight Customer Communities shines in its community feeds and discussions, with a strong emphasis on fostering meaningful interactions. This feature is particularly beneficial for organizations looking to create a vibrant community atmosphere.



| | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 495 | 267 | 
| **Largest Market Segment** | Small-Business (85.3% of reviews) | Mid-Market (59.2% of reviews) | 
| **Entry Level Price** | $89.00 Per Month | No pricing available | 

---
## Top Pros & Cons

### Circle

Pros:
- Ease of Use (143 reviews)
- Features (101 reviews)

Cons:
- Missing Features (50 reviews)
- Expensive (32 reviews)

### Gainsight Customer Communities

Pros:
- Ease of Use (9 reviews)
- User Interaction (8 reviews)

Cons:
- Limited Customization (4 reviews)
- Poor Interface Design (3 reviews)

---
## Ratings Comparison
| Rating | Circle | Gainsight Customer Communities | 
|---|---|---|
  | **Meets Requirements** | 8.5 (357 reviews) | 8.3 (202 reviews) | 
  | **Ease of Use** | 8.8 (448 reviews) | 8.7 (217 reviews) | 
  | **Ease of Setup** | 8.4 (357 reviews) | 8.2 (158 reviews) | 
  | **Ease of Admin** | 8.5 (328 reviews) | 8.6 (144 reviews) | 
  | **Quality of Support** | 8.3 (316 reviews) | 8.8 (201 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (319 reviews) | 8.9 (144 reviews) | 
  | **Product Direction (% positive)** | 8.9 (350 reviews) | 8.6 (192 reviews) | 

---
## Pricing

### Circle

#### Entry-Level Pricing

Plan: Professional 

Price: $89.00 Per Month

Description: Get key community building features, all in one place.

Key Features:
- Courses
- Events and live streams
- Website builder

[Browse all 3 editions](https://www.g2.com/products/circle-so-circle/pricing)

#### Free Trial

Yes

### Gainsight Customer Communities

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Learning Platform

| Product | Score | Reviews |
|---|---|---|
| **Circle** | N/A | N/A |
| **Gainsight Customer Communities** | N/A | N/A |

#### Reporting Analysis

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Progress Reports** | Not enough data | Not enough data | 
| **Course Completion** | Not enough data | Not enough data | 

#### Course Management

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Course Authoring** | Not enough data | Not enough data | 
| **Course Access** | Not enough data | Not enough data | 

#### Integration

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Education ERP System** | Not enough data | Not enough data | 
| **Learning Management System** | Not enough data | Not enough data | 

#### Customer Assistance

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Help and Support** | Not enough data | Not enough data | 

#### Platform Customization

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **White Labeling** | Not enough data | Not enough data | 

#### Agentic AI - Online Learning Platform

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Online Community Management

| Product | Score | Reviews |
|---|---|---|
| **Circle** | 7.5/10 | 360 |
| **Gainsight Customer Communities** | 7.5/10 | 154 |

#### Community Building

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Member Profiles** | 7.2 (211 reviews) | 7.0 (80 reviews) | 
| **Email & Notifications** | 6.9 (200 reviews) | 7.6 (52 reviews) | 
| **Member Discovery** | 9.3 (15 reviews) | Not enough data | 
| **Member Referrals** | 8.3 (8 reviews) | Not enough data | 
| **Community Spaces** | 9.3 (62 reviews) | Not enough data | 
| **Paid Memberships** | 8.2 (23 reviews) | Not enough data | 
| **Multimedia Sharing** | 8.9 (29 reviews) | Not enough data | 
| **Courses** | 8.7 (50 reviews) | Not enough data | 

#### Community Improvement

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Gamification** | 7.2 (180 reviews) | 7.9 (51 reviews) | 
| **Polls & Questions** | 5.0 (162 reviews) | 6.8 (47 reviews) | 
| **Automation Rules** | 7.1 (26 reviews) | Not enough data | 

#### Customer Analytics

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Community Insights** | 6.7 (188 reviews) | 7.7 (89 reviews) | 
| **Community Engagement Analytics** | 7.9 (201 reviews) | 8.1 (110 reviews) | 
| **Downloadable Reports** | 6.8 (182 reviews) | 7.3 (104 reviews) | 
| **ROI Tracking** | 6.7 (179 reviews) | 7.2 (82 reviews) | 

#### Community Management

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Community Feeds & Discussions** | 8.2 (218 reviews) | 8.2 (95 reviews) | 
| **Live Streaming** | 8.9 (14 reviews) | Not enough data | 
| **Chat & Messaging** | 9.3 (23 reviews) | Not enough data | 
| **Events Management** | 8.9 (37 reviews) | Not enough data | 
| **Admin Roles & Permissions** | 8.5 (26 reviews) | Not enough data | 

#### Agentic AI - Online Community Management

| Feature | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 6.2 (14 reviews) | Not enough data | 
| **Cross-system Integration** | 6.1 (24 reviews) | 6.9 (8 reviews) | 
| **Natural Language Interaction** | 6.2 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 6.0 (15 reviews) | Not enough data | 
| **Decision Making** | 6.4 (16 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management)

**Unique to Circle (1):** [Online Learning Platforms](https://www.g2.com/categories/online-learning-platform)



---
## Reviewer Demographics

### By Company Size

| Segment | Circle | Gainsight Customer Communities | 
|---|---|---|
| **Small-Business** | 85.3% | 16.2% | 
| **Mid-Market** | 13.4% | 59.2% | 
| **Enterprise** | 1.2% | 24.6% | 

### By Industry

#### Circle

- **Health, Wellness and Fitness:** 11.3%
- **Professional Training & Coaching:** 10.0%
- **Marketing and Advertising:** 8.9%
- **Consulting:** 7.3%
- **Education Management:** 7.1%
- **E-Learning:** 6.4%
- **Non-Profit Organization Management:** 4.4%
- **Higher Education:** 3.8%
- **Information Technology and Services:** 3.6%
- **Computer Software:** 2.9%
- **Other:** 34.2%

#### Gainsight Customer Communities

- **Computer Software:** 37.1%
- **Information Technology and Services:** 18.9%
- **Telecommunications:** 8.0%
- **Computer & Network Security:** 3.4%
- **Marketing and Advertising:** 2.7%
- **Internet:** 2.3%
- **Music:** 1.9%
- **E-Learning:** 1.5%
- **Financial Services:** 1.5%
- **Education Management:** 1.5%
- **Other:** 21.2%

---
## Alternatives

### Alternatives to Circle

- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (694 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (402 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (224 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.7/5 stars (117 reviews)
- [Heartbeat](https://www.g2.com/products/heartbeat-chat-heartbeat/reviews) — 4.8/5 stars (30 reviews)
- [Kajabi](https://www.g2.com/products/kajabi-kajabi/reviews) — 4.1/5 stars (93 reviews)
- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [LearnWorlds](https://www.g2.com/products/learnworlds/reviews) — 4.7/5 stars (378 reviews)
- [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (444 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)

### Alternatives to Gainsight Customer Communities

- [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews)
- [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews)
- [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.7/5 stars (117 reviews)
- [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews)
- [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (694 reviews)
- [Discourse](https://www.g2.com/products/discourse/reviews) — 4.0/5 stars (68 reviews)
- [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (224 reviews)
- [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1078 reviews)
- [Forj](https://www.g2.com/products/forj/reviews) — 4.6/5 stars (81 reviews)
- [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (402 reviews)

---
## Top Discussions

### Circle

No discussions available for this product.

### Gainsight Customer Communities

- Title: [Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?](https://www.g2.com/discussions/25155-can-an-insided-community-especially-with-your-community-powered-knowledge-base-exist-as-a-bolt-on-alongside-an-online-help-centre-or-for-real-success-does-a-company-need-to-commit-to-the-community-as-the-online-resource-for-customer-support) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Defining community success will depend upon the business's community goals; every company is different. We have found customers can be successful with both..."
- Title: [What does inSided Online Community Platform do?](https://www.g2.com/discussions/what-does-insided-online-community-platform-do) — 1 comment
  > **Top comment:** "Platform for hosting online community - including forums, events, updates, and feature requests."
- Title: [What is a community platform?](https://www.g2.com/discussions/insided-online-community-platform-what-is-a-community-platform) — 1 comment
  > **Top comment:** "An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/circle-so-circle-vs-gainsight-customer-communities)