Link copied to clipboard # Circle vs Gainsight Customer Communities Comparison - What are their main differences? Share [ Export ](/compare/circle-so-circle/gainsight-customer-communities/export.csv) CircleGainsight Customer Communities[+ Add Product](#) Reviews **Circle** [ 4.5/5(546) ](https://www.g2.com/products/circle-so-circle/reviews#reviews) **Gainsight Customer Communities** [ 4.4/5(276) ](https://www.g2.com/products/gainsight-customer-communities/reviews#reviews) Pricing **Circle** Free Trial **$89.00** Per Month ยท Professional **Gainsight Customer Communities** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **Circle** 2 monthsFaster Based on 286 responses **Gainsight Customer Communities** 3 months Based on 20 responses Return on Investment **Circle** 7 months13 months sooner Based on 283 responses **Gainsight Customer Communities** 20 months Based on 16 responses Perceived Cost **Circle** $$$$$ **Gainsight Customer Communities** $$$$$ Average Discount **Circle** 7% **Gainsight Customer Communities** 12%5% more ![Circle](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_20979aeec04ca91f5579296c934bcfb5/circle-so-circle.jpg "Circle") ![Gainsight Customer Communities](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Gainsight Customer Communities") G2 offers free advice on this comparison. 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Pros & Cons **Circle** [ Ease of Use (143) ](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1162935&qs=pros-and-cons#reviews)[ Features (101) ](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1163445&qs=pros-and-cons#reviews)[ Missing Features (50) ](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1163291&qs=pros-and-cons#reviews)[ Expensive (32) ](https://www.g2.com/products/circle-so-circle/reviews?filters%5Bsentiment_snippet%5D=1163500&qs=pros-and-cons#reviews) **Gainsight Customer Communities** [ Ease of Use (9) ](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599212&qs=pros-and-cons#reviews)[ User Interaction (8) ](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599058&qs=pros-and-cons#reviews)[ Limited Customization (4) ](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599318&qs=pros-and-cons#reviews)[ Poor Interface Design (3) ](https://www.g2.com/products/gainsight-customer-communities/reviews?filters%5Bsentiment_snippet%5D=1599344&qs=pros-and-cons#reviews) Integrations **Circle** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d8d487b67574b56a5ad57a2f0f159a30/airtable.jpg "Product Avatar Image") Airtable ](https://www.g2.com/products/airtable/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_77d7429c23569c5165fdc429d10c2644/canva.png "Product Avatar Image") Canva ](https://www.g2.com/products/canva/reviews)[ View all ](https://www.g2.com/products/circle-so-circle/integrations) **Gainsight Customer Communities** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-marketo-engage.png "Product Avatar Image") Adobe Marketo Engage ](https://www.g2.com/products/adobe-marketo-engage/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e09b9bcffc3a8fed744526228ffa81c3/gainsight-customer-success.png "Product Avatar Image") Gainsight Customer Success ](https://www.g2.com/products/gainsight-customer-success/reviews)[ View all ](https://www.g2.com/products/gainsight-customer-communities/integrations) Screenshots **Circle** ![Circle screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1276678/Screenshot-01.png) **Gainsight Customer Communities** ![Gainsight Customer Communities screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/89286/G2-Homepage.jpg) Ratings Meets Requirements **Circle** 8.5 8.5361 **Gainsight Customer Communities** 8.3 8.3206 Ease of Use **Circle** 8.8 8.8500 **Gainsight Customer Communities** 8.7 8.7225 Ease of Setup **Circle** 8.4 8.4362 **Gainsight Customer Communities** 8.2 8.2162 Ease of Admin **Circle** 8.5 8.5332 **Gainsight Customer Communities** 8.6 8.6147 Quality of Support **Circle** 8.3 8.3320 **Gainsight Customer Communities** 8.8 8.8209 Has the product been a good partner in doing business? **Circle** 8.8 8.8323 **Gainsight Customer Communities** 8.9 8.9147 Product Direction (% positive) **Circle** 8.9 8.9354 **Gainsight Customer Communities** 8.6 8.6196 Features Online Community Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);) 7.6 365 7.6 162 Community Building Member Profiles 7.2(won by 0.1) 212 7.1 82 Real-Time Notifications 6.9 202 7.7(won by 0.8) 55 (There is a greater than 0.5 difference between this product's rating and its competitors) Community Spaces 9.3 64 10.0(won by 0.7) 7 (There is a greater than 0.5 difference between this product's rating and its competitors) Member Discovery 9.3(won by default) 15 Not enough data Member Referrals 8.3(won by default) 8 Not enough data Paid Memberships 8.4(won by default) 26 Not enough data Multimedia Sharing 8.9(won by default) 29 Not enough data Courses 8.8(won by default) 53 Not enough data Alerts/Notifications Not enough data Not enough data Community Improvement Gamification 7.2 182 7.9(won by 0.7) 54 (There is a greater than 0.5 difference between this product's rating and its competitors) Polls & Questions 5.0 163 6.8(won by 1.8) 48 (There is a greater than 0.5 difference between this product's rating and its competitors) Automation Rules 7.4 29 8.0(won by 0.6) 5 (There is a greater than 0.5 difference between this product's rating and its competitors) Customer Analytics Community Insights 6.7 189 7.7(won by 1.0) 92 (There is a greater than 0.5 difference between this product's rating and its competitors) Community Engagement Analytics 7.8 202 8.1(won by 0.3) 114 Downloadable Reports 6.8 182 7.3(won by 0.5) 105 (There is a greater than 0.5 difference between this product's rating and its competitors) ROI Tracking 6.7 179 7.2(won by 0.5) 83 (There is a greater than 0.5 difference between this product's rating and its competitors) Engagement Tracking Not enough data Not enough data Activity Tracking Not enough data Not enough data Community Management Community Feeds & Discussions 8.2(tied score) 220 8.2(tied score) 100 Admin Roles & Permissions 8.5(won by 1.8) 27 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.7 5 Live Streaming 9.0(won by default) 15 Not enough data Chat & Messaging 9.4(won by default) 24 Not enough data Events Management 9.0(won by default) 39 Not enough data Knowledge Base Management Not enough data Not enough data Group Management Not enough data Not enough data Content Management Not enough data Not enough data Feedback Management Not enough data Not enough data Membership Management Not enough data Not enough data Email Management Not enough data Not enough data Website Management Not enough data Not enough data Communication Management Not enough data Not enough data User Management Not enough data Not enough data Calendar Management Not enough data Not enough data Agentic AI - Online Community Management Cross-system Integration 6.1 25 6.7(won by 0.6) 10 (There is a greater than 0.5 difference between this product's rating and its competitors) Autonomous Task Execution 7.0(won by default) 16 Not enough data Multi-step Planning 6.2(won by default) 14 Not enough data Natural Language Interaction 6.2(won by default) 17 Not enough data Proactive Assistance 6.0(won by default) 15 Not enough data Decision Making 6.4(won by default) 16 Not enough data Social Media Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard Not enough data Not enough data Generative AI Not enough data Not enough data Single Sign On Not enough data Not enough data Email Reminders Not enough data Not enough data API Not enough data Not enough data Discussions/Forums Not enough data Not enough data Ideation Not enough data Not enough data Personalization Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Database Not enough data Not enough data Moderation Not enough data Not enough data @mentions Not enough data Not enough data Member Directory Not enough data Not enough data Mobile Access Not enough data Not enough data Filtering Not enough data Not enough data Data Import/Export Not enough data Not enough data Commenting/Notes Not enough data Not enough data Document Storage Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Copilot Not enough data Not enough data Drag & Drop Not enough data Not enough data SSL Security Not enough data Not enough data Customizable Templates Not enough data Not enough data Show 1 feature category with incomplete data Online Learning Platform[Hide 9 FeaturesShow 9 Features](javascript:void(0);) Not enough data Not enough data Reporting Analysis Progress Reports Not enough data Not enough data Course Completion Not enough data Not enough data Course Management Course Authoring Not enough data Not enough data Course Access Not enough data Not enough data Integration Education ERP System Not enough data Not enough data Learning Management System Not enough data Not enough data Customer Assistance Help and Support Not enough data Not enough data Platform Customization White Labeling Not enough data Not enough data Agentic AI - Online Learning Platform Adaptive Learning Not enough data Not enough data User Insights Reviewers' Company Size [![Circle](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_20979aeec04ca91f5579296c934bcfb5/circle-so-circle.jpg "Circle")](https://www.g2.com/products/circle-so-circle/reviews) Circle Small-Business(50 or fewer emp.) 85.7% Mid-Market(51-1000 emp.) 12.9% Enterprise(\> 1000 emp.) 1.4% [![Gainsight Customer Communities](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Gainsight Customer Communities")](https://www.g2.com/products/gainsight-customer-communities/reviews) Gainsight Customer Communities Small-Business(50 or fewer emp.) 16.2% Mid-Market(51-1000 emp.) 58.9% Enterprise(\> 1000 emp.) 24.9% Small-Business (50 or fewer emp.) 85.7% 16.2% Mid-Market (51-1000 emp.) 12.9% 58.9% Enterprise (\> 1000 emp.) 1.4% 24.9% Reviewers' Industry [![Circle](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_20979aeec04ca91f5579296c934bcfb5/circle-so-circle.jpg "Circle")](https://www.g2.com/products/circle-so-circle/reviews) Circle Health, Wellness and Fitness 11.6% Professional Training & Coaching 10.2% Marketing and Advertising 8.6% Education Management 7.6% E-Learning 7.0% Other 55.2% [![Gainsight Customer Communities](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-communities.svg "Gainsight Customer Communities")](https://www.g2.com/products/gainsight-customer-communities/reviews) Gainsight Customer Communities Computer Software 37.1% Information Technology and Services 19.1% Telecommunications 7.7% Computer & Network Security 3.3% Marketing and Advertising 2.9% Other 29.8% FAQs ## Circle vs Gainsight Customer Communities FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Gainsight Customer Communities vs Circle? Circle stands out for its higher G2 rating and small-business focus, while Gainsight Customer Communities is favored for its robust support and mid-market orientation. | [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) | [Circle](https://www.g2.com/products/circle-so-circle/reviews) | | --- | --- | | 4.4/5 (274 reviews) | 4.5/5 (518 reviews) | | Mid-Market | Small-Business | | 8.2 | 8.4 | | 8.8 | 8.3 | | Ease of Use (9 all-time mentions) | Intuitive, user-friendly interface (recent reviews) | ### How do the pricing models of Gainsight Customer Communities and Circle compare? Circle is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Gainsight Customer Communities. - **Gainsight Customer Communities:** In recent reviews, some reviewers describe the platform as expensive and note that it may be overly complex for smaller communities. - **Circle:** Reviewers highlight Circle as affordable and easy to set up, especially for small businesses and solopreneurs. - **Switching reasons:** Recent reviews indicate that buyers move to Circle for its lower cost and more accessible pricing structure. ### What are the best alternatives to Gainsight Customer Communities and Circle? The top 3 alternatives to Gainsight Customer Communities and Circle are Mighty Networks, Higher Logic Thrive, and Influitive. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) | 4.4/5 (274 reviews) | Mid-Market | Described as expensive for smaller businesses | Ease of Use (9 all-time mentions) | | [Circle](https://www.g2.com/products/circle-so-circle/reviews) | 4.5/5 (518 reviews) | Small-Business | Affordable and easy to set up | Intuitive, user-friendly interface (recent reviews) | | [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) | 4.5/5 (768 reviews) | Small-Business | โ€” | Community-first platform (recent reviews) | | [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) | 4.4/5 (435 reviews) | Small-Business | โ€” | Strong engagement tools (recent reviews) | | [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) | 4.4/5 (396 reviews) | Mid-Market | โ€” | Advocacy and engagement features (recent reviews) | ### Which Online Community Management features should I prioritize when comparing Gainsight Customer Communities and Circle? Buyers should prioritize Ease of Use, Customization, Integrations, Analytics, and Courses when comparing Gainsight Customer Communities and Circle. - **Ease of Use:** Gainsight Customer Communities (8.7), Circle (8.8); 9 all-time mentions for Gainsight Customer Communities. - **Customization:** Gainsight Customer Communities (5 all-time mentions for branding customization), Circle (recent reviews highlight flexibility and personalization). - **Integrations:** Gainsight Customer Communities (Zapier: 10 all-time mentions, Slack: 7 all-time mentions), Circle (Make: 137 all-time mentions). - **Analytics:** Gainsight Customer Communities reviewers note a desire for more advanced analytics; Circle reviewers request more advanced analytics and reporting. - **Courses:** Both products are frequently cited for course creation and delivery in recent reviews. ### What are the pros and cons of Gainsight Customer Communities vs Circle? Gainsight Customer Communities is strongest in support and customization, while Circle excels in intuitive design and affordability. - **Gainsight Customer Communities strengths:** Ease of Use (9 all-time mentions), User Interaction (8), Branding Customization (5), Customer Support (3), Customization (2), Innovation (2). - **Gainsight Customer Communities trade-offs:** Limited Customization (4), Poor Interface Design (3), Difficult Learning Process (2), Difficult Setup (2), Expensive (2), Limited Features (2), Search Functionality (2). - **Circle strengths:** Intuitive, user-friendly interface (recent reviews), affordable pricing, flexibility, and strong course and community management features. - **Circle trade-offs:** Reviewers note a learning curve for advanced features, some limitations in customization, and requests for more advanced analytics and reporting. ### Is Gainsight Customer Communities or Circle better for small businesses? Circle is the better fit for small businesses, with a small-business segment focus and strong reviewer sentiment on affordability and ease of use. - **Gainsight Customer Communities:** Mid-Market segment; reviewers note the platform can be overly complex and expensive for smaller organizations. - **Circle:** Small-Business segment; reviewers consistently highlight its affordability, intuitive setup, and suitability for small teams and solopreneurs. ### Which Online Community Management platform has better integrations? Circle is favored for integrations, with a significantly higher volume of reviewer-cited integration mentions. - **Gainsight Customer Communities:** Zapier (10 all-time mentions), Slack (7 all-time mentions). - **Circle:** Make (137 all-time mentions). ### How do Gainsight Customer Communities and Circle compare on customer support? Gainsight Customer Communities scores higher on Quality of Support (8.8 vs 8.3), indicating a material advantage over Circle. - **Gainsight Customer Communities:** Reviewers frequently praise the support team for responsiveness, detailed guidance, and proactive assistance, with 3 all-time mentions for Customer Support. - **Circle:** Reviewers describe support as responsive and helpful, but with fewer mentions and a lower overall support score. ### Which is easier to implement, Gainsight Customer Communities or Circle? Circle has a slight edge in Ease of Setup (8.4 vs 8.2), but both products are rated closely and reviewers describe positive implementation experiences for each. - **Gainsight Customer Communities:** Reviewers note the platform is easy to set up with good onboarding support, though some mention a learning curve for advanced customizations. - **Circle:** Reviewers highlight its intuitive setup, affordability, and ease of administration, especially for small teams and solopreneurs. ### Which product has better Courses? Both Gainsight Customer Communities and Circle are highly rated for Courses, with strong reviewer sentiment and frequent mentions of course creation and delivery features. - **Gainsight Customer Communities:** Courses are frequently cited in recent reviews as a core use case, with reviewers highlighting integration with learning resources and customer education programs. - **Circle:** Courses are a standout feature in recent reviews, with reviewers praising the ease of building and delivering courses, mobile-friendly experience, and integration with community engagement tools. 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