Compare CINNOX and Thena 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Free 10 Users
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansThena
Star Rating
(65)4.9 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Browse all 3 pricing plansCINNOX vs Thena
When assessing the two solutions, reviewers found Thena easier to use, set up, and administer. Reviewers also preferred doing business with Thena overall.
- Reviewers felt that Thena meets the needs of their business better than CINNOX.
- When comparing quality of ongoing product support, reviewers felt that Thena is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Thena over CINNOX.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Thena
Free
Free
10 Users
Set up end-to-end customer support.
- Tickets
- Team boards
- Custom statuses
Free Trial
CINNOX
Free Trial is available
Thena
Free Trial is available
Ratings
Meets Requirements
8.3
30
9.4
60
Ease of Use
8.6
30
9.6
60
Ease of Setup
8.8
17
9.6
36
Ease of Admin
8.8
17
9.6
33
Quality of Support
8.8
30
9.7
60
Has the product been a good partner in doing business?
9.0
17
9.9
32
Product Direction (% positive)
7.5
28
9.8
61
Features by Category
Ticket and Case Management
Not enough data
9.8
34
Not enough data
9.9
34
Not enough data
9.5
35
Not enough data
9.4
29
Not enough data
9.5
38
Not enough data
9.3
27
Not enough data
9.7
33
Not enough data
9.3
19
Generative AI
Not enough data
8.4
15
Not enough data
8.8
20
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.3
38
Not enough data
9.4
30
Not enough data
9.6
31
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.4
19
8.6
19
|
Verified
9.1
30
Not enough data
9.5
35
Not enough data
9.5
37
Not enough data
9.3
40
Not enough data
9.2
37
Channels
Not enough data
9.7
16
Not enough data
9.5
13
Not enough data
Feature Not Available
Design
Not enough data
10.0
12
Not enough data
9.5
11
Not enough data
9.3
14
Not enough data
9.8
11
Not enough data
10.0
10
Generative AI
Not enough data
8.8
10
Not enough data
8.8
10
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
5
9.4
14
Not enough data
9.2
13
Not enough data
9.5
13
Not enough data
9.5
14
Support Automation
Not enough data
9.2
13
Not enough data
9.7
12
7.7
5
9.4
13
Not enough data
8.6
12
Generative AI
Not enough data
8.6
11
Not enough data
8.9
12
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Employee Experience (DEX) ManagementHide 12 FeaturesShow 12 Features
Not enough data
Not enough data
Experience
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.7
19
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
8.1
14
Not enough data
8.6
19
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
Internal Use
8.6
19
|
Verified
9.1
30
8.5
19
|
Verified
Not enough data
8.8
20
|
Verified
Not enough data
8.8
19
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
8.6
21
|
Verified
Not enough data
Categories
Categories
Shared Categories
CINNOX and Thena are categorized as Conversational Support
Unique Categories
CINNOX is categorized as Live Chat and Contact Center
Thena is categorized as Digital Employee Experience (DEX) Management, Customer Communications Management, Help Desk, and Proactive Notification
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Computer Software
8.8%
Pharmaceuticals
8.8%
Real Estate
5.9%
Food & Beverages
5.9%
Other
52.9%
Computer Software
64.6%
Information Technology and Services
18.5%
Research
3.1%
Marketing and Advertising
3.1%
Legal Services
3.1%
Other
7.7%
Alternatives
Discussions
Is there any chance Whatsapp and
3 Comments
C
WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
Essentials Package - Can I get a free trial?
1 Comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 Comment
C
Yes, you can. maaiiconnect supports multi-website and domain.Read more
Thena has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
