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Compare CINNOX and Genesys Cloud CX

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At a Glance
CINNOX
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plans
Genesys Cloud CX
Genesys Cloud CX
Star Rating
(1,501)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CX
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that Genesys Cloud CX excels in providing a unified platform for customer interactions, integrating voice, chat, email, and messaging into a single interface. This seamless integration simplifies workflows for agents, making it easier to manage customer conversations effectively.
  • Users say that CINNOX offers a customer-friendly digital ecosystem, particularly highlighting its web link feature that allows customers to initiate live chat sessions or web calls directly. This feature enhances customer engagement and support, making it easier for businesses to connect with their clients.
  • According to verified reviews, Genesys Cloud CX receives high marks for its analytics capabilities, with users appreciating the customizable dashboards that provide valuable insights into customer interactions. This level of detail helps businesses optimize their contact center operations.
  • Reviewers mention that while CINNOX has a strong support team that is responsive to user needs, Genesys Cloud CX also offers solid support, though it may not be as highly rated. Users have noted that both platforms are committed to addressing customer concerns, but CINNOX's support is often highlighted as particularly consistent.
  • Users report that Genesys Cloud CX has a more extensive feature set overall, which is reflected in its higher G2 Score. Features like multi-channel support and integrated analytics are frequently praised, making it a robust choice for mid-market businesses looking for comprehensive contact center solutions.
  • According to recent feedback, while CINNOX is well-suited for small businesses with its affordable pricing and ease of setup, Genesys Cloud CX offers a more scalable solution for growing companies. Users appreciate the intuitive onboarding process of Genesys, which helps teams get up and running quickly, although CINNOX's setup is also noted as user-friendly.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Browse all 2 pricing plans
Genesys Cloud CX
No pricing available
Free Trial
CINNOX
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.3
30
8.6
1,041
Ease of Use
8.6
30
8.9
1,074
Ease of Setup
8.8
17
8.4
638
Ease of Admin
8.8
17
8.4
588
Quality of Support
8.8
30
8.2
998
Has the product been a good partner in doing business?
9.0
17
8.5
582
Product Direction (% positive)
7.5
28
8.7
943
Features by Category
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
9.1
30
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.9
194
Dialing Options
Not enough data
8.9
143
Not enough data
8.9
127
Not enough data
9.2
6
Agent Tools
Not enough data
8.6
123
Not enough data
8.6
136
Not enough data
9.2
160
Automation
Not enough data
8.6
120
Not enough data
9.2
145
Not enough data
8.7
107
Agentic AI - Auto Dialer
Not enough data
9.2
6
Not enough data
8.6
6
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.7
5
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.2
190
Quality Assurance
Not enough data
8.7
157
Not enough data
8.6
148
Not enough data
7.7
159
Engagement
Not enough data
8.5
138
Not enough data
8.2
158
Not enough data
8.2
147
Performance
Not enough data
8.5
153
Not enough data
8.9
151
Generative AI
Not enough data
7.1
33
Not enough data
7.5
33
Not enough data
8.3
504
Channels
Not enough data
9.1
345
|
Verified
Not enough data
8.2
203
Not enough data
8.6
236
|
Verified
Not enough data
8.3
203
|
Verified
Not enough data
8.3
235
|
Verified
Generative AI
Not enough data
7.8
68
Functions
Not enough data
8.8
392
|
Verified
Not enough data
8.8
400
|
Verified
Not enough data
8.8
337
|
Verified
Not enough data
8.3
232
|
Verified
Not enough data
8.5
242
|
Verified
Not enough data
9.1
313
|
Verified
Not enough data
8.8
300
|
Verified
Not enough data
8.6
242
Agentic AI - Contact Center
Not enough data
6.7
10
Not enough data
8.0
11
Not enough data
7.1
11
Not enough data
6.7
10
Administrative
Not enough data
8.3
354
|
Verified
Not enough data
8.8
395
|
Verified
Not enough data
7.5
431
|
Verified
Not enough data
8.8
285
|
Verified
Not enough data
8.5
257
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
68
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
57
Not enough data
8.9
61
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.4
196
Workforce Management
Not enough data
8.7
171
Not enough data
8.6
161
Not enough data
8.5
152
Not enough data
8.2
150
Not enough data
8.0
118
Administration
Not enough data
8.1
144
Not enough data
8.5
163
Not enough data
8.4
170
Not enough data
7.9
143
Not enough data
8.5
152
Not enough data
9.2
27
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Conversational SupportHide 10 FeaturesShow 10 Features
8.0
6
Not enough data
Conversational Platform
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
9.0
47
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
8.1
182
Platform
Not enough data
8.7
147
Not enough data
7.8
131
Not enough data
8.8
165
Not enough data
9.2
167
Not enough data
8.8
162
Not enough data
9.2
160
Not enough data
9.1
162
Generative AI
Not enough data
7.6
60
Workforce Management
Not enough data
8.9
153
Not enough data
8.8
150
Call Center Infrastructure (CCI)
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
5.8
8
Not enough data
5.6
8
Administrative
Not enough data
9.0
159
Not enough data
8.2
160
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.8
43
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
8.7
19
|
Verified
8.6
173
|
Verified
8.6
21
|
Verified
8.4
176
|
Verified
8.1
14
8.4
130
8.6
19
|
Verified
8.5
143
8.0
10
|
Verified
8.4
97
Internal Use
8.6
19
|
Verified
8.4
174
|
Verified
8.5
19
|
Verified
8.6
167
|
Verified
8.8
20
|
Verified
8.4
128
|
Verified
8.8
19
|
Verified
8.4
144
|
Verified
8.6
17
|
Verified
8.2
137
|
Verified
8.6
21
|
Verified
8.4
137
|
Verified
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
8.7
45
Generative AI
Not enough data
6.9
13
Not enough data
7.2
13
Process
Not enough data
8.3
28
Not enough data
9.0
31
Not enough data
8.7
29
Channels
Not enough data
9.1
32
Not enough data
8.9
33
Not enough data
8.7
34
Not enough data
9.7
36
Not enough data
9.1
33
Insight
Not enough data
9.3
30
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
9.4
31
Not enough data
7.5
27
Generative AI
Not enough data
7.5
27
Not enough data
8.3
67
Platform Basics - VoIP Providers
Not enough data
8.5
8
Not enough data
8.5
9
Not enough data
6.7
8
Not enough data
7.9
8
Not enough data
8.1
7
Not enough data
7.9
7
Basic Communication
Not enough data
9.6
64
Not enough data
7.6
45
Not enough data
8.4
52
Not enough data
8.3
46
Not enough data
8.8
53
Not enough data
8.7
54
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
8.1
54
Not enough data
7.9
47
Not enough data
7.8
48
Advanced Features
Not enough data
8.9
60
Not enough data
8.6
53
Not enough data
9.1
61
Not enough data
8.7
9
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Genesys AppFoundry MarketplaceHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.3
67
Agentic AI - Outbound Call Tracking
Not enough data
6.2
10
Not enough data
6.2
10
Calling
Not enough data
9.4
60
Not enough data
8.6
54
Not enough data
8.8
59
Not enough data
8.8
59
Not enough data
8.7
10
Contacts
Not enough data
8.6
57
Not enough data
8.5
56
Not enough data
8.4
54
Insights
Not enough data
8.5
55
Not enough data
8.9
57
Not enough data
8.5
57
Not enough data
8.1
52
Not enough data
8.1
51
Not enough data
8.1
9
Not enough data
8.7
66
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
7.3
28
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.5
20
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
CINNOX
CINNOX
Small-Business(50 or fewer emp.)
50.0%
Mid-Market(51-1000 emp.)
32.4%
Enterprise(> 1000 emp.)
17.6%
Genesys Cloud CX
Genesys Cloud CX
Small-Business(50 or fewer emp.)
13.8%
Mid-Market(51-1000 emp.)
46.4%
Enterprise(> 1000 emp.)
39.8%
Reviewers' Industry
CINNOX
CINNOX
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Genesys Cloud CX
Genesys Cloud CX
Information Technology and Services
10.8%
Financial Services
10.3%
Telecommunications
5.8%
Consumer Services
5.1%
Insurance
4.6%
Other
63.3%
Alternatives
CINNOX
CINNOX Alternatives
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Genesys Cloud CX
Genesys Cloud CX Alternatives
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Sprinklr Service
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Discussions
CINNOX
CINNOX Discussions
Is there any chance Whatsapp and
3 Comments
C
WhatsApp Business Integration: Video: https://youtu.be/u9N_963p8P8 Blog:...Read more
Essentials Package - Can I get a free trial?
1 Comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 Comment
C
Yes, you can. maaiiconnect supports multi-website and domain.Read more
Genesys Cloud CX
Genesys Cloud CX Discussions
Anyone integrated PureCloud with custom CRM?
5 Comments
Aarde C.
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more