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Compare CINNOX and Chatwoot 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (57.1% of reviews)
Entry-Level Pricing
$15.00 3 licences/month/billed annually
$19.00 1 Agent Per Month
CINNOX
Star Rating
(34)4.3 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 3 licences/month/billed annually
Browse all 2 pricing plansChatwoot
Star Rating
(14)4.5 out of 5
Market Segments
Small-Business (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 Agent Per Month
Browse all 4 pricing plansCINNOX vs Chatwoot
When assessing the two solutions, reviewers found Chatwoot easier to use, set up, and administer. Reviewers also preferred doing business with Chatwoot overall.
- Reviewers felt that Chatwoot meets the needs of their business better than CINNOX.
- When comparing quality of ongoing product support, reviewers felt that Chatwoot is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Chatwoot over CINNOX.
Pricing
Entry-Level Pricing
CINNOX
Digital Commerce
$15.00
3 licences/month/billed annually
Turn your online traffic into growing revenue
- Unified communications: live chat, web call, conference & video call
- Facebook Messenger, email
- Screen sharing, file sharing
Chatwoot
Self-hosted Chatwoot
$19.00
1 Agent Per Month
- Self-hosted offering
- Privacy compliant
- 360 degree profile of the user
Free Trial
CINNOX
Free Trial is available
Chatwoot
Free Trial is available
Ratings
Meets Requirements
8.3
30
9.1
13
Ease of Use
8.6
30
9.3
14
Ease of Setup
8.8
17
9.5
11
Ease of Admin
8.8
17
9.3
5
Quality of Support
8.8
30
8.9
11
Has the product been a good partner in doing business?
9.0
17
9.7
5
Product Direction (% positive)
7.5
28
9.2
14
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
8.6
19
|
Verified
9.0
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.7
19
|
Verified
8.1
7
8.6
21
|
Verified
7.6
7
8.1
14
7.7
5
8.6
19
|
Verified
8.3
5
8.0
10
|
Verified
7.5
6
Internal Use
8.6
19
|
Verified
9.0
8
8.5
19
|
Verified
8.6
6
8.8
20
|
Verified
8.1
6
8.8
19
|
Verified
8.3
5
8.6
17
|
Verified
8.3
5
8.6
21
|
Verified
7.8
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CINNOX and Chatwoot are categorized as Conversational Support and Live Chat
Unique Categories
CINNOX is categorized as Contact Center
Chatwoot is categorized as Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
CINNOX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatwoot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
17.6%
Pharmaceuticals
8.8%
Computer Software
8.8%
Real Estate
5.9%
Information Technology and Services
5.9%
Other
52.9%
Consulting
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Staffing and Recruiting
7.1%
Marketing and Advertising
7.1%
Other
42.9%
Alternatives
Discussions
Is there any chance Whatsapp and
3 Comments
C
WhatsApp Business Integration:
Video: https://youtu.be/u9N_963p8P8
Blog:...Read more
Essentials Package - Can I get a free trial?
1 Comment
C
We have something even better, maaiiconnect Essentials plan is free of charge. It's the best way to try the service. Sign up link:...Read more
Essentials Package - Can I integrate the maaiiconnect widget on more than one website or domain?
1 Comment
C
Yes, you can. maaiiconnect supports multi-website and domain.Read more
Chatwoot has no discussions with answers
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