CIENCE teams are very responsive, proactive and timely. We have had some challenging projects because of my company's delays in providing content, but regardless, CIENCE always completes the project on time.
Communication. Open moves works with us on both the PPC side as well as the SEO side to make sure our goals are met and that the methods meet our long term goals.
1. Oversold their ability to deliver: they promised 20-30 MQL per month, I got one. 2. Ukraine based team that had not US market knowledge- did not understand the basic differences between marketing to SMB and enterprise, and had no interest in learning 3....
The downside is that they aren't in-house!