Introducing G2.ai, the future of software buying.Try now
Compare ChurnZero and Skalin 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Product Fruits
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ethnio
Visit Website
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Small-Business (56.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at €569.00
ChurnZero
Star Rating
(1,536)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSkalin
Star Rating
(31)4.9 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €569.00
Learn more about SkalinSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in its Quality of Support, with a score of 9.6, while Skalin achieves a perfect score of 10.0. Reviewers mention that ChurnZero's support team is responsive and knowledgeable, but some users feel that Skalin's support is even more proactive and tailored to their needs.
- Reviewers mention that ChurnZero's Ease of Setup is rated at 7.8, which some users find a bit cumbersome compared to Skalin's impressive score of 9.7. Users on G2 highlight that Skalin's onboarding process is straightforward and user-friendly, making it easier for new users to get started quickly.
- Users say that both products offer robust Customer Monitoring features, but Skalin edges out with a score of 9.6 compared to ChurnZero's 9.2. Reviewers mention that Skalin's monitoring tools provide more intuitive insights into customer behavior, allowing for better engagement strategies.
- G2 users report that ChurnZero's Playbooks feature scores 8.7, while Skalin's is rated at 9.6. Users mention that Skalin's playbooks are more customizable and easier to implement, which enhances their ability to respond to customer needs effectively.
- Reviewers mention that ChurnZero's Customer Health Scores are rated at 8.9, which is on par with Skalin, but users on G2 feel that Skalin's scoring system is more accurate and actionable, leading to better customer retention strategies.
- Users report that while both platforms offer Data Analytics capabilities, ChurnZero's score of 8.6 is slightly lower than Skalin's 9.0. Reviewers mention that Skalin's analytics tools are more advanced, providing deeper insights and better visualization options for tracking customer engagement.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableSkalin
Scale
Starting at €569.00
Bring your team to the next level
- 360° customer view
- AI-based Health Score
- Tasks management
Free Trial
ChurnZero
No trial information availableSkalin
No trial information availableRatings
Meets Requirements
9.0
1,254
9.3
27
Ease of Use
8.5
1,262
9.3
28
Ease of Setup
7.9
580
9.0
24
Ease of Admin
8.5
517
9.4
18
Quality of Support
9.5
1,169
9.9
27
Has the product been a good partner in doing business?
9.6
522
9.8
18
Product Direction (% positive)
9.4
1,190
10.0
28
Features by Category
Customer Information
8.9
1005
|
Verified
8.6
27
9.1
985
|
Verified
9.6
27
8.9
981
|
Verified
8.9
27
8.7
940
|
Verified
9.3
26
9.1
1002
|
Verified
9.3
26
8.7
922
|
Verified
9.2
25
8.5
826
|
Verified
7.5
23
Predictions
8.6
967
|
Verified
8.3
24
7.8
742
|
Verified
7.8
21
8.6
830
|
Verified
9.0
22
7.5
637
|
Verified
8.6
23
Platform
8.6
990
|
Verified
9.0
24
8.5
892
|
Verified
9.0
22
8.5
868
|
Verified
8.9
21
8.7
902
|
Verified
9.2
20
8.9
966
|
Verified
9.3
23
8.6
934
|
Verified
8.9
23
9.0
900
|
Verified
9.3
20
9.1
837
|
Verified
9.1
21
9.2
959
|
Verified
9.4
21
9.1
916
|
Verified
9.6
21
Generative AI
7.7
308
Feature Not Available
7.8
307
7.0
18
Agentic AI - Customer Success
7.5
64
7.7
5
7.5
63
8.3
5
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
Not enough data
8.6
292
Not enough data
8.6
272
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
266
Not enough data
8.5
262
Not enough data
8.8
308
Not enough data
8.7
269
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
283
Not enough data
8.2
242
Not enough data
8.8
279
Not enough data
8.6
269
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Skalin are categorized as Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Skalin has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Skalin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
50.0%
Information Technology and Services
16.7%
Consumer Services
6.7%
Consulting
3.3%
Transportation/Trucking/Railroad
3.3%
Other
20.0%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Skalin has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
