Introducing G2.ai, the future of software buying.Try now
Compare ChurnZero and Skalin 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Bizrate Insights
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Customerscore.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Alchemer Feedback Platform
Visit Website
At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Small-Business (56.7% of reviews)
Entry-Level Pricing
No pricing available
Starting at €569.00
ChurnZero
Star Rating
(1,544)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroSkalin
Star Rating
(31)4.9 out of 5
Market Segments
Small-Business (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €569.00
Learn more about SkalinSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Skalin. Users appreciate its ability to automatically log meetings and serve as a centralized hub for customer information, enhancing productivity and communication.
- Users say that ChurnZero's implementation process is efficient, with many highlighting the Devless integration that allows for quick setup and impactful results. In contrast, while Skalin is noted for its user-friendly interface, it has far fewer reviews, which may limit the reliability of its feedback.
- Reviewers mention that ChurnZero's versatility in setup options is a strong point, allowing users to document client health in various ways. Skalin, however, is praised for its 360° customer view, which simplifies account management across teams, but may not offer the same depth of customization.
- According to verified reviews, ChurnZero shines in its quality of support, receiving high marks for responsiveness and effectiveness. Users have noted that the support team is a valuable resource, while Skalin also receives positive feedback for its support, but with a smaller user base, the experiences may vary more widely.
- Users highlight that ChurnZero's robust automation features allow for quick communication with customers, making it a powerful tool for customer success teams. Skalin, while effective, is described as having a more limited feature set, which some users find beneficial for avoiding overwhelm.
- Reviewers note that ChurnZero's strong performance in customer health monitoring and engagement features is a significant advantage, with users appreciating the detailed insights it provides. Skalin, on the other hand, offers solid monitoring capabilities but lacks the same level of depth in reporting and analytics.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableSkalin
Scale
Starting at €569.00
Bring your team to the next level
- 360° customer view
- AI-based Health Score
- Tasks management
Free Trial
ChurnZero
No trial information availableSkalin
No trial information availableRatings
Meets Requirements
9.0
1,259
9.3
27
Ease of Use
8.5
1,267
9.3
28
Ease of Setup
7.9
583
9.0
24
Ease of Admin
8.5
519
9.4
18
Quality of Support
9.5
1,174
9.9
27
Has the product been a good partner in doing business?
9.6
524
9.8
18
Product Direction (% positive)
9.4
1,195
10.0
28
Features by Category
Customer Information
8.9
1008
|
Verified
8.6
27
9.1
988
|
Verified
9.6
27
8.9
983
|
Verified
8.9
27
8.7
943
|
Verified
9.3
26
9.1
1005
|
Verified
9.3
26
8.7
924
|
Verified
9.2
25
8.5
828
|
Verified
7.5
23
Predictions
8.6
970
|
Verified
8.3
24
7.8
744
|
Verified
7.8
21
8.6
832
|
Verified
9.0
22
7.5
638
|
Verified
8.6
23
Platform
8.6
994
|
Verified
9.0
24
8.5
894
|
Verified
9.0
22
8.5
871
|
Verified
8.9
21
8.7
904
|
Verified
9.2
20
8.9
968
|
Verified
9.3
23
8.6
937
|
Verified
8.9
23
9.0
902
|
Verified
9.3
20
9.1
839
|
Verified
9.1
21
9.2
961
|
Verified
9.4
21
9.1
918
|
Verified
9.6
21
Generative AI
7.7
311
Feature Not Available
7.8
309
7.0
18
Agentic AI - Customer Success
7.5
64
7.7
5
7.5
63
8.3
5
7.5
65
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Not enough data
Categories
Categories
Shared Categories
ChurnZero and Skalin are categorized as Customer Success
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Skalin has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Skalin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Computer Software
50.0%
Information Technology and Services
16.7%
Consumer Services
6.7%
Consulting
3.3%
Transportation/Trucking/Railroad
3.3%
Other
20.0%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Skalin has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
