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At a Glance
Market Segments
Mid-Market (63.3% of reviews)
Small-Business (70.3% of reviews)
Entry-Level Pricing
No pricing available
Starting at $199.00 5000 Contacts
ChurnZero
Star Rating
(1,544)4.7 out of 5
Market Segments
Mid-Market (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroOrtto
Star Rating
(621)4.4 out of 5
Market Segments
Small-Business (70.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $199.00 5000 Contacts
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, reflected in its higher G2 Score and a robust number of recent reviews. Users appreciate its best-in-class core functionality and the ability to quickly set up automations that enhance customer communication.
- Users say that Ortto stands out for its ease of use, with many finding it simple to learn and integrate with existing CRM systems. Reviewers highlight its capability to unify customer data and automate personalized marketing journeys, making it a powerful all-in-one platform.
- According to verified reviews, ChurnZero's quality of support is notably high, with users praising the responsiveness and effectiveness of their support team. This is a significant advantage for businesses that require ongoing assistance and guidance.
- Reviewers mention that Ortto offers a smoother setup experience compared to ChurnZero, which some users found to be more complex. The intuitive onboarding process of Ortto is frequently highlighted, making it easier for teams to get started quickly.
- G2 reviewers note that while ChurnZero provides versatile documentation options that help surface client health scores, Ortto's focus on customer data integration and marketing automation is seen as a unique strength that enhances user engagement.
- Users appreciate that ChurnZero automatically logs meetings and centralizes information, which streamlines workflow. However, some users feel that Ortto's ability to track user behavior and segment audiences offers a more personalized approach to marketing, making it a compelling choice for small businesses.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableOrtto
Starter
Starting at $199.00
5000 Contacts
Ortto Starter is built for growing teams. Automate campaigns, unify customer data, and track results.
- 24/6 support (live chat and email)
- Visual journey builder
- Drag and drop email builder
Free Trial
ChurnZero
No trial information availableOrtto
Free Trial is available
Ratings
Meets Requirements
9.0
1,259
8.5
560
Ease of Use
8.5
1,267
8.7
565
Ease of Setup
7.9
583
8.6
313
Ease of Admin
8.5
519
8.8
295
Quality of Support
9.5
1,174
8.9
528
Has the product been a good partner in doing business?
9.6
524
8.9
286
Product Direction (% positive)
9.4
1,195
8.9
557
Features by Category
Email Marketing
Not enough data
8.4
398
|
Verified
Not enough data
8.9
384
|
Verified
Not enough data
8.3
378
|
Verified
Not enough data
9.1
345
|
Verified
Online Marketing
Not enough data
7.0
198
|
Verified
Not enough data
7.9
203
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.3
267
|
Verified
Not enough data
7.6
167
|
Verified
Lead Management
Not enough data
8.2
298
|
Verified
Not enough data
7.8
271
|
Verified
Not enough data
8.5
325
|
Verified
Not enough data
7.8
239
|
Verified
Not enough data
8.8
322
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
278
|
Verified
Not enough data
8.3
261
|
Verified
Campaign Management
Not enough data
8.0
218
|
Verified
Not enough data
7.6
143
Not enough data
7.5
63
|
Verified
Not enough data
7.1
52
Social
Not enough data
6.6
116
Not enough data
7.3
97
|
Verified
Not enough data
7.8
63
Not enough data
7.5
56
Not enough data
7.8
103
|
Verified
Reporting & Analytics
Not enough data
8.2
347
|
Verified
Not enough data
7.5
247
|
Verified
Not enough data
7.1
189
|
Verified
Not enough data
6.8
160
|
Verified
Not enough data
6.1
123
Platform
Not enough data
8.1
201
|
Verified
Not enough data
8.6
150
|
Verified
Not enough data
8.3
210
|
Verified
Not enough data
7.6
43
Not enough data
6.8
113
|
Verified
Not enough data
8.6
221
|
Verified
Not enough data
7.4
94
|
Verified
Agentic AI - Marketing Automation
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
7.8
15
Not enough data
8.0
15
Not enough data
8.2
15
Integration
Not enough data
8.5
215
|
Verified
Not enough data
8.4
211
|
Verified
Not enough data
7.9
170
|
Verified
Customer Information
8.9
1008
|
Verified
Not enough data
9.1
988
|
Verified
Not enough data
8.9
983
|
Verified
Not enough data
8.7
943
|
Verified
Not enough data
9.1
1005
|
Verified
Not enough data
8.7
924
|
Verified
Not enough data
8.5
828
|
Verified
Not enough data
Predictions
8.6
970
|
Verified
Not enough data
7.8
744
|
Verified
Not enough data
8.6
832
|
Verified
Not enough data
7.5
638
|
Verified
Not enough data
Platform
8.6
994
|
Verified
Not enough data
8.5
894
|
Verified
Not enough data
8.5
871
|
Verified
Not enough data
8.7
904
|
Verified
Not enough data
8.9
968
|
Verified
Not enough data
8.6
937
|
Verified
Not enough data
9.0
902
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
961
|
Verified
Not enough data
9.1
918
|
Verified
Not enough data
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
65
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Templates
Not enough data
8.0
82
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.7
58
|
Verified
Not enough data
8.6
60
Edit
Not enough data
8.4
64
|
Verified
Not enough data
8.5
83
|
Verified
Not enough data
Feature Not Available
Logistics
Not enough data
8.1
83
|
Verified
Not enough data
7.2
67
|
Verified
Not enough data
7.8
81
|
Verified
Not enough data
7.7
46
Generative AI
Not enough data
6.9
7
Not enough data
8.1
7
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
7.7
28
Not enough data
8.1
32
Not enough data
8.6
37
Not enough data
8.3
29
Intelligence
Not enough data
8.2
37
Not enough data
6.7
21
Not enough data
6.7
23
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
7.8
73
8.5
163
7.8
62
8.6
147
8.4
64
8.3
140
8.0
48
8.5
153
7.8
52
Agentic AI - Customer Journey Mapping
7.0
23
6.3
5
Design and Customization
Not enough data
6.9
14
Not enough data
8.3
14
Not enough data
7.7
13
Not enough data
8.7
10
Campaigns
Not enough data
9.1
9
Not enough data
9.1
13
Not enough data
8.5
10
Not enough data
8.1
13
Integrations
Not enough data
7.3
13
Not enough data
Not enough data
Not enough data
7.5
6
Not enough data
7.8
6
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Lead Monitoring
Not enough data
8.5
32
Not enough data
8.1
33
Not enough data
7.6
22
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
8.5
24
Not enough data
8.9
22
Not enough data
8.2
18
Not enough data
8.4
25
Analytics
Not enough data
8.1
28
Not enough data
7.9
33
Customization
Not enough data
8.4
28
Not enough data
8.3
29
Not enough data
7.9
30
Not enough data
7.9
28
Development
Not enough data
6.8
22
Not enough data
7.0
18
Management
Not enough data
8.6
22
Not enough data
7.8
20
Integration Options
Not enough data
7.9
12
Not enough data
8.2
10
Not enough data
7.9
21
Not enough data
7.8
10
Onboarding Setup
8.9
305
Not enough data
8.6
292
Not enough data
8.6
273
Not enough data
Project Tracking
8.8
279
Not enough data
8.6
267
Not enough data
8.5
263
Not enough data
8.8
309
Not enough data
8.7
270
Not enough data
Customer Engagement
8.4
261
Not enough data
8.8
284
Not enough data
8.2
242
Not enough data
8.8
280
Not enough data
8.6
269
Not enough data
Customization
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.3
7
Not enough data
8.7
9
Additional Functionality
Not enough data
9.0
10
Not enough data
Feature Not Available
Not enough data
8.5
8
Not enough data
7.3
5
Not enough data
Feature Not Available
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
8.6
14
Not enough data
7.4
13
Not enough data
7.4
12
Discovery
Not enough data
7.7
14
Not enough data
8.5
16
Not enough data
8.6
13
Management
Not enough data
7.8
12
Not enough data
8.4
15
Platform
Not enough data
8.6
17
Not enough data
8.3
16
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.4
19
|
Verified
Not enough data
9.3
23
|
Verified
Not enough data
8.2
18
|
Verified
Not enough data
7.9
22
|
Verified
Campaigns
Not enough data
7.4
22
Not enough data
8.9
18
Not enough data
8.2
20
Not enough data
8.7
17
|
Verified
Not enough data
9.3
26
|
Verified
Not enough data
8.9
24
|
Verified
Engagement
Not enough data
8.3
19
|
Verified
Platform
Not enough data
8.7
24
|
Verified
Not enough data
8.3
23
|
Verified
Not enough data
8.0
21
|
Verified
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Operations
Not enough data
7.9
33
|
Verified
Not enough data
8.6
45
|
Verified
Not enough data
8.4
42
|
Verified
Not enough data
8.8
39
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Campaign Activity
Not enough data
8.5
54
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
8.1
42
|
Verified
Not enough data
8.3
42
|
Verified
Not enough data
8.1
44
|
Verified
Not enough data
8.5
19
Agentic AI - Marketing Analytics
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Categories
Categories
Shared Categories
ChurnZero and Ortto are categorized as Customer Journey Mapping
Unique Categories
ChurnZero is categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, and Customer Journey Analytics
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ortto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.3%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Marketing and Advertising
13.6%
Computer Software
11.9%
Information Technology and Services
8.4%
Financial Services
4.5%
Internet
3.8%
Other
57.9%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
What Integrations does Ortto have?
1 Comment
JO
Hi Mark, Thanks for the question!
Ortto has powerful no- and low-code integrations with Salesforce, Stripe, Pipedrive, Facebook, Recurly, Zendesk, Google...Read more
Ortto has no more discussions with answers
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