Compare ChurnZero vs HubSpot Service Hub

See this
comparison of ChurnZero vs. HubSpot Service Hub
based on data from user reviews. ChurnZero rates 4.7/5 stars with 181 reviews. HubSpot Service Hub rates 4.3/5 stars with 39 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Service Hub Enterprise
$1,200
/month
 
Service Hub Professional
$400
/month
 
Service Hub Starter
$50
/month
 
Service Hub Free
$0
 
Free Trial Unavailable
Free Trial Unavailable
ChurnZero
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
Ease of Use
Ease of Use
8.6
8.7
Ease of Setup
Ease of Setup
7.8
7.7
Ease of Admin
Ease of Admin
8.7
7.8
Quality of Support
Quality of Support
9.8
8.2
Ease of Doing Business With
Ease of Doing Business With
9.8
8.2
Product Direction (% positive)
Product Direction (% positive)
9.6
9.3
Meets Requirements
ChurnZero
9.1
HubSpot Service Hub
8.7
Ease of Use
ChurnZero
8.6
HubSpot Service Hub
8.7
Ease of Setup
ChurnZero
7.8
HubSpot Service Hub
7.7
Ease of Admin
ChurnZero
8.7
HubSpot Service Hub
7.8
Quality of Support
ChurnZero
9.8
HubSpot Service Hub
8.2
Ease of Doing Business With
ChurnZero
9.8
HubSpot Service Hub
8.2
Product Direction (% positive)
ChurnZero
9.6
HubSpot Service Hub
9.3

Features

Customer Information
Customer Health Scores
ChurnZero
8.9
HubSpot Service Hub
8.6
Customer Monitoring
ChurnZero
9.3
HubSpot Service Hub
8.5
Customer Profiles
ChurnZero
8.6
HubSpot Service Hub
9.0
Playbooks
ChurnZero
8.6
HubSpot Service Hub
8.3
Customer Segments
ChurnZero
9.2
HubSpot Service Hub
8.0
Product Engagement
ChurnZero
8.8
HubSpot Service Hub
8.9
Surveys
ChurnZero
8.8
HubSpot Service Hub
8.7
Predictions
Churn Risk
ChurnZero
8.6
HubSpot Service Hub
Not enough data available
Upsell Opportunities
ChurnZero
8.1
HubSpot Service Hub
Not enough data available
Custom Triggers
ChurnZero
8.9
HubSpot Service Hub
7.7
Machine Learning
ChurnZero
7.7
HubSpot Service Hub
Not enough data available
Platform
Reporting & Dashboards
ChurnZero
8.7
HubSpot Service Hub
9.6
API & Integrations
ChurnZero
8.6
HubSpot Service Hub
8.9
Data Import & Export Tools
ChurnZero
8.6
HubSpot Service Hub
9.2
Workflow Capability
ChurnZero
8.7
HubSpot Service Hub
9.2
Notifications
ChurnZero
8.9
HubSpot Service Hub
9.2
Customization
ChurnZero
8.5
HubSpot Service Hub
8.6
Scalability
ChurnZero
9.0
HubSpot Service Hub
9.3
Data Security
ChurnZero
9.3
HubSpot Service Hub
8.8
Performance & Reliability
ChurnZero
9.1
HubSpot Service Hub
8.8
User, Role, and Access Management
ChurnZero
9.1
HubSpot Service Hub
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
44.8%
59.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
48.6%
38.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.6%
2.6%
ChurnZero
Small-Business
44.8%
Mid-Market
48.6%
Enterprise
6.6%
HubSpot Service Hub
Small-Business
59.0%
Mid-Market
38.5%
Enterprise
2.6%

Reviewers' Industry

 
Computer Software
33.1%
Marketing and Advertising
15.4%
 
Marketing and Advertising
13.3%
Information Technology and Services
10.3%
 
Information Technology and Services
12.2%
Computer Software
10.3%
 
Internet
8.3%
Consumer Services
7.7%
 
Public Relations and Communications
6.1%
Telecommunications
5.1%
 
Other
27.1%
Other
51.3%
ChurnZero
Computer Software
33.1%
Marketing and Advertising
13.3%
Information Technology and Services
12.2%
Internet
8.3%
Public Relations and Communications
6.1%
Other
27.1%
HubSpot Service Hub
Marketing and Advertising
15.4%
Information Technology and Services
10.3%
Computer Software
10.3%
Consumer Services
7.7%
Telecommunications
5.1%
Other
51.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

User

My favorite feature about HubSpot is associating contacts with tickets. I love that I can note the same thing in one spot, and have it noted in every single ticket so multiple different areas of the business can understand what is going on with a particular...

Most Helpful Critical Review
Most Helpful Critical Review
Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
ChurnZero
Most Helpful Favorable Review
Pete P.
Administrator in Marketing and Advertising

First a summary - Our company, HomeActions, LLC, signed up for ChurnZero on January 20, 2017. I cannot say enough about how impressed we are with this company and how many benefits we now enjoy using their integrated platform. As a Customer Success...

Most Helpful Critical Review
Letitia P.
User in Information Technology and Services

It would be great to include a workflow-like play when setting up plays. For example, send X email to this group of accounts. If they open/click then send X email. This would help to further gauge my client's interests.

HubSpot Service Hub
Most Helpful Favorable Review
User

My favorite feature about HubSpot is associating contacts with tickets. I love that I can note the same thing in one spot, and have it noted in every single ticket so multiple different areas of the business can understand what is going on with a particular...

Most Helpful Critical Review
Administrator

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Screenshots

 
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Videos

 

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

No videos provided
ChurnZero

See how ChurnZero is helping FiscalNote to improve their customer retention quarter over quarter.

HubSpot Service Hub
No videos provided

Downloads

HubSpot Service Hub
No downloads provided
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