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# ChurnZero vs Freshdesk Customer Success Comparison - What are their main differences?

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ChurnZeroFreshdesk Customer Success[+ Add Product](#)

Pricing

**ChurnZero**

**$12,000.00** Per Year · Basic

**Freshdesk Customer Success**

**$578.00** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**ChurnZero**
$$$$$

**Freshdesk Customer Success**
Not enough reviews yet

Average Discount

**ChurnZero**
11%

**Freshdesk Customer Success**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
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Time to Implement

**ChurnZero** 6 months
Based on 100 responses

**Freshdesk Customer Success** 6 months
Based on 100 responses

Return on Investment

**ChurnZero** 6 months
Based on 100 responses

**Freshdesk Customer Success** 6 months
Based on 100 responses

 ![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero")

 ![Freshdesk Customer Success](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_376c342b25d58ee09e3af58f6428fbbb/freshdesk-customer-success.png "Freshdesk Customer Success")

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**Pros & Cons**
from reviews

**ChurnZero**

Ease of Use (165)

Helpful (110)

Learning Curve (58)

Complexity (44)

**Freshdesk Customer Success**

Case Management (2)

Ease of Use (2)

Difficult Reporting (1)

Slow Performance (1)

Integrations

**ChurnZero**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image")

AskNicely

](https://www.g2.com/products/asknicely/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a7a56e684dc598f6db412d26903dc66a/chargebee.png "Product Avatar Image")

Chargebee

](https://www.g2.com/products/chargebee/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_796a5fc65d5e1dcd71785e47af64463e/chartmogul.png "Product Avatar Image")

ChartMogul

](https://www.g2.com/products/chartmogul/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image")

Freshdesk

](https://www.g2.com/products/freshdesk/reviews)[
View all
](https://www.g2.com/products/churnzero/integrations)

**Freshdesk Customer Success**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58df669fce501aff4e5598ddd8f564a8/agile-crm.png "Product Avatar Image")

Agile CRM

](https://www.g2.com/products/agile-crm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_445a26ebb2994878a27e1c965e65c363/asknicely.png "Product Avatar Image")

AskNicely

](https://www.g2.com/products/asknicely/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_114a1c437be72da488928c8ec18c96e6/capsule-crm.png "Product Avatar Image")

Capsule

](https://www.g2.com/products/capsule-crm/reviews)[
View all
](https://www.g2.com/products/freshdesk-customer-success/integrations)

Screenshots

**ChurnZero**
 ![ChurnZero screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1443406/ChurnZero-AI-agents.jpg)

**Freshdesk Customer Success**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**ChurnZero**

**9.0** /10

Based on 1,310 responses

**Freshdesk Customer Success**

**8.9** /10

Based on 17 responses

Ease of Use

**ChurnZero**

**8.5** /10

Based on 1,318 responses

**Freshdesk Customer Success**

**9.6** /10

Based on 17 responses

Ease of Setup

**ChurnZero**

**8.0** /10

Based on 627 responses

**Freshdesk Customer Success**

**7.6** /10

Based on 7 responses

Ease of Admin

**ChurnZero**

**8.5** /10

Based on 539 responses

**Freshdesk Customer Success** Not enough data

Quality of Support

**ChurnZero**

**9.5** /10

Based on 1,215 responses

**Freshdesk Customer Success**

**8.7** /10

Based on 17 responses

Has the product been a good partner in doing business?

**ChurnZero**

**9.6** /10

Based on 546 responses

**Freshdesk Customer Success** Not enough data

Product Direction (% positive)

**ChurnZero**

**9.4** /10

Based on 1,238 responses

**Freshdesk Customer Success**

**10.0** /10

Based on 14 responses

**Features**
ratings from reviews

Customer Success

**8.6** /10

Based on 1,123 responses

**8.9** /10

Based on 13 responses

Digital Adoption Platform

**9.0** /10

Based on 153 responses

Not enough data

Customer Revenue Optimization

**8.1** /10

Based on 105 responses

Not enough data

Uncover more feature rated insights from real users to improve your shopping experience.

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Customer Journey Mapping

**8.2** /10

Based on 172 responses

Not enough data

Customer Journey Analytics

**8.5** /10

Based on 213 responses

Not enough data

Experience Management

**7.8** /10

Based on 260 responses

Not enough data

Client Onboarding

**8.6** /10

Based on 348 responses

Not enough data

Proactive Customer Retention

Not enough data

**9.2** /10

Based on 5 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
28.4%

Mid-Market(51-1000 emp.)
62.7%

Enterprise(\> 1000 emp.)
8.9%

Small-Business(50 or fewer emp.)
28.4%

Mid-Market(51-1000 emp.)
62.7%

Enterprise(\> 1000 emp.)
8.9%

Small-Business(50 or fewer emp.)
31.8%

Mid-Market(51-1000 emp.)
40.9%

Enterprise(\> 1000 emp.)
27.3%

Small-Business(50 or fewer emp.)
31.8%

Mid-Market(51-1000 emp.)
40.9%

Enterprise(\> 1000 emp.)
27.3%

**Reviewers' Industry**

[![ChurnZero](https://images.g2crowd.com/uploads/product/hd_favicon/406ee354cde7795c1eda6dbbfc881232/churnzero.svg "ChurnZero")](https://www.g2.com/products/churnzero/reviews)
ChurnZero

Computer Software
36.9%

Information Technology and Services
16.0%

Marketing and Advertising
4.9%

Computer & Network Security
3.6%

Education Management
2.3%

Other
36.3%

[![Freshdesk Customer Success](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_376c342b25d58ee09e3af58f6428fbbb/freshdesk-customer-success.png "Freshdesk Customer Success")](https://www.g2.com/products/freshdesk-customer-success/reviews)
Freshdesk Customer Success

Information Technology and Services
22.7%

Computer Software
13.6%

Consumer Services
9.1%

Accounting
9.1%

Telecommunications
4.5%

Other
40.9%

Alternatives

**ChurnZero Alternatives**

 ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")

[
Totango
](/products/totango/reviews)

 ![Custify](https://images.g2crowd.com/uploads/product/hd_favicon/56a133f2489dd3b4b3a4fb07bd3b90f9/custify.svg "Custify")

[
Custify
](/products/custify/reviews)

 ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat")

[
Planhat
](/products/planhat/reviews)

 ![Catalyst](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango-catalyst.svg "Catalyst")

[
Catalyst
](/products/totango-catalyst/reviews)

**Freshdesk Customer Success Alternatives**

 ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub")

[
Service Hub
](/products/hubspot-service-hub/reviews)

 ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")

[
Gainsight Customer Success
](/products/gainsight-customer-success/reviews)

 ![Planhat](https://images.g2crowd.com/uploads/product/hd_favicon/419a7323b926f3ff16b400b2b7ca40c1/planhat%282%29.svg "Planhat")

[
Planhat
](/products/planhat/reviews)

 ![Totango](https://images.g2crowd.com/uploads/product/hd_favicon/b1404b38f1aa49d5ed67749ecadcf286/totango.svg "Totango")

[
Totango
](/products/totango/reviews)