Compare Chrome Remote Desktop and Zoho Assist 
At a Glance
Market Segments
Small-Business (52.9% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Chrome Remote Desktop
Star Rating
(53)4.2 out of 5
Market Segments
Small-Business (52.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopZoho Assist
Star Rating
(663)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user satisfaction, boasting a higher overall score compared to Chrome Remote Desktop. Users appreciate its fast and reliable remote connections, even in low bandwidth situations, which enhances productivity during remote sessions.
- According to verified reviews, Chrome Remote Desktop is praised for its free access and ease of use, making it a popular choice for small businesses. Users highlight its ability to support various systems without needing third-party applications, which simplifies the remote support process.
- Users say that Zoho Assist's setup process is incredibly straightforward, requiring minimal technical know-how. This ease of implementation is a significant advantage for teams looking to get started quickly, as noted by users who found it easy to set up in just a few minutes.
- Reviewers mention that while Chrome Remote Desktop offers solid features like screen sharing for collaboration, it may not meet all specific workflow needs as effectively as Zoho Assist, which includes advanced functionalities like unattended access and file transfer.
- According to user feedback, Zoho Assist provides valuable insights through its data analytics features, allowing users to monitor device performance in real-time. This capability is particularly beneficial for IT teams managing multiple devices, setting it apart from Chrome Remote Desktop.
- G2 reviewers highlight that while both products are user-friendly, Zoho Assist edges out with slightly better ratings in areas like quality of support and remote device control, indicating a more robust support system for users who may need assistance during remote sessions.
Pricing
Entry-Level Pricing
Chrome Remote Desktop
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Chrome Remote Desktop
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
8.5
44
9.2
548
Ease of Use
9.2
45
9.3
560
Ease of Setup
9.3
20
9.3
476
Ease of Admin
9.0
18
9.3
414
Quality of Support
8.7
33
8.9
461
Has the product been a good partner in doing business?
8.9
14
9.2
400
Product Direction (% positive)
9.2
43
9.3
543
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
219
Not enough data
8.5
198
Not enough data
8.3
174
Not enough data
9.3
209
Not enough data
8.5
179
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
182
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.3
167
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.8
23
Feature Not Available
8.5
22
8.3
193
8.3
24
8.1
193
7.9
21
8.1
175
8.3
20
8.2
175
8.9
22
9.2
221
8.4
20
8.5
205
Platform
8.5
24
8.7
201
8.6
23
8.3
190
8.6
22
Feature Not Available
8.2
25
9.2
216
Security
7.7
20
Feature Not Available
8.1
21
Feature Not Available
8.0
22
8.4
163
Categories
Categories
Shared Categories
Chrome Remote Desktop and Zoho Assist are categorized as Remote Desktop
Unique Categories
Chrome Remote Desktop has no unique categories
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
13.7%
Information Technology and Services
13.7%
Computer Software
11.8%
Marketing and Advertising
5.9%
Internet
5.9%
Other
49.0%
Information Technology and Services
26.5%
Computer & Network Security
7.7%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
54.8%
Discussions
What can Chrome Remote Desktop do?
1 Comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
ZC
Comment deleted by user.Read more
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