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Compare Chrome Remote Desktop and ScreenConnect 
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At a Glance
Market Segments
Small-Business (53.1% of reviews)
Small-Business (65.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chrome Remote Desktop
Star Rating
(51)4.2 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Unattended Remote Access" with a score of 9.2, allowing for seamless support without requiring user intervention, while Chrome Remote Desktop, with a score of 8.7, is noted to have limitations in this area.
- Reviewers mention that ConnectWise ScreenConnect's "Session Recording" feature, rated at 8.8, is highly valued for training and compliance purposes, whereas Chrome Remote Desktop's lower score of 7.6 indicates it may not meet the same level of user expectations for this functionality.
- G2 users highlight the superior "Multi-Monitor Support" in ConnectWise ScreenConnect, scoring 8.9, which is particularly beneficial for users managing multiple screens, compared to Chrome Remote Desktop's performance in this area, which is less robust.
- Users on G2 appreciate the "File Sharing" capabilities of ConnectWise ScreenConnect, rated at 9.3, as it allows for easy transfer of files during remote sessions, while Chrome Remote Desktop, with a score of 8.5, is seen as less efficient in this regard.
- Reviewers say that ConnectWise ScreenConnect's "Remote Control" feature, scoring an impressive 9.8, provides a more responsive and reliable experience compared to Chrome Remote Desktop, which, while functional, does not match the same level of performance.
- Users report that the "User, Role, and Access Management" in ConnectWise ScreenConnect, rated at 9.4, offers more granular control over user permissions, which is a significant advantage over Chrome Remote Desktop's capabilities in this area, which are perceived as more basic.
Pricing
Entry-Level Pricing
Chrome Remote Desktop
No pricing availableScreenConnect
No pricing availableFree Trial
Chrome Remote Desktop
No trial information availableScreenConnect
Free Trial is available
Ratings
Meets Requirements
8.4
42
9.3
402
Ease of Use
9.1
43
9.3
405
Ease of Setup
9.3
18
8.9
330
Ease of Admin
9.0
18
8.9
327
Quality of Support
8.8
32
8.8
345
Has the product been a good partner in doing business?
8.9
14
9.1
312
Product Direction (% positive)
9.1
41
8.7
398
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Conferencing Options
Not enough data
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Application Tools
Not enough data
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Agentic AI - Screen Sharing
Not enough data
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.6
44
Not enough data
9.2
43
Not enough data
9.0
40
Not enough data
9.3
46
Not enough data
9.1
45
Not enough data
8.9
46
Maintenance
Not enough data
9.3
46
Not enough data
8.8
35
Communication
Not enough data
8.9
43
Not enough data
7.6
29
Not enough data
Feature Not Available
Not enough data
8.2
37
Security
Not enough data
8.8
31
Not enough data
8.8
36
Device Support
Not enough data
8.0
40
Not enough data
8.8
40
Not enough data
8.8
40
Performance
Not enough data
8.3
38
Remote Support - Remote Video Support
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Administration
8.8
23
8.9
95
8.5
22
8.7
87
8.2
23
8.4
89
7.9
21
8.7
78
8.3
20
8.9
81
8.8
21
9.3
106
8.4
20
Feature Not Available
Platform
8.5
23
9.0
97
8.6
22
7.8
81
8.6
22
7.9
82
8.0
23
9.5
107
Security
7.7
20
Feature Not Available
8.1
21
9.0
89
8.0
22
Feature Not Available
Categories
Categories
Shared Categories
Chrome Remote Desktop and ScreenConnect are categorized as Remote Desktop
Unique Categories
Chrome Remote Desktop has no unique categories
ScreenConnect is categorized as Screen Sharing, Remote Support, Video Conferencing, and Remote Video Support
Reviews
Reviewers' Company Size
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
14.3%
Information Technology and Services
12.2%
Computer Software
12.2%
Marketing and Advertising
6.1%
Internet
6.1%
Other
49.0%
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Alternatives
Discussions
What can Chrome Remote Desktop do?
1 Comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
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