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Compare Chrome Remote Desktop and Remote Desktop Service 
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At a Glance
Market Segments
Small-Business (53.1% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Chrome Remote Desktop
Star Rating
(51)4.2 out of 5
Market Segments
Small-Business (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Chrome Remote DesktopRemote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Chrome Remote Desktop excels in ease of use with a score of 9.1, making it a favorite among small businesses for quick access and setup, while Remote Desktop Service, with a score of 8.5, is noted for being slightly more complex to navigate.
- Reviewers mention that Chrome Remote Desktop offers superior cross-platform access (8.3) compared to Remote Desktop Service (5.5), allowing users to connect seamlessly from various devices, which is particularly beneficial for teams working remotely.
- G2 users highlight that Remote Desktop Service shines in remote device control, scoring 9.5, which is significantly higher than Chrome Remote Desktop's 7.9, indicating a more robust feature set for managing devices remotely.
- Users on G2 report that Chrome Remote Desktop provides better session recording capabilities (7.6) compared to Remote Desktop Service (5.8), which is crucial for businesses that need to review sessions for training or compliance purposes.
- Reviewers mention that both products have strong file sharing capabilities, but Chrome Remote Desktop (8.5) is preferred over Remote Desktop Service (7.4) for its simplicity and effectiveness in transferring files during remote sessions.
- Users say that while both products offer good security features, Chrome Remote Desktop's remote wipe functionality (7.7) is rated higher than Remote Desktop Service's (6.9), making it a more reliable choice for businesses concerned about data security.
Pricing
Entry-Level Pricing
Chrome Remote Desktop
No pricing availableRemote Desktop Service
No pricing availableFree Trial
Chrome Remote Desktop
No trial information availableRemote Desktop Service
No trial information availableRatings
Meets Requirements
8.4
42
8.8
11
Ease of Use
9.1
43
8.5
11
Ease of Setup
9.3
18
Not enough data
Ease of Admin
9.0
18
Not enough data
Quality of Support
8.8
32
8.6
7
Has the product been a good partner in doing business?
8.9
14
Not enough data
Product Direction (% positive)
9.1
41
5.8
11
Features by Category
Administration
8.8
23
9.2
8
8.5
22
9.2
6
8.2
23
7.3
5
7.9
21
5.8
6
8.3
20
7.4
7
8.8
21
8.0
5
8.4
20
7.4
9
Platform
8.5
23
5.5
7
8.6
22
7.8
6
8.6
22
9.0
8
8.0
23
9.5
7
Security
7.7
20
6.9
6
8.1
21
8.6
7
8.0
22
8.6
7
Categories
Categories
Shared Categories
Chrome Remote Desktop and Remote Desktop Service are categorized as Remote Desktop
Unique Categories
Chrome Remote Desktop has no unique categories
Remote Desktop Service has no unique categories
Reviews
Reviewers' Company Size
Chrome Remote Desktop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer & Network Security
14.3%
Information Technology and Services
12.2%
Computer Software
12.2%
Marketing and Advertising
6.1%
Internet
6.1%
Other
49.0%
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Discussions
What can Chrome Remote Desktop do?
1 Comment
CK
Remotely support users with issues or work remotely Read more
Chrome Remote Desktop has no more discussions with answers
Remote Desktop Service has no discussions with answers
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