# Best Conversation Intelligence Software - Page 2 *By [Julie Jung](https://research.g2.com/insights/author/julie-jung)* The best conversation intelligence software in 2026 is Gong, rated 4.7 out of 5 on G2 based on 6,600+ verified reviews. For teams prioritizing frictionless meeting capture, Fathom delivers a 5.0 rating with AI-powered summaries that require minimal setup overhead. 1. Gong — 4.7/5 (6,600+ reviews): Revenue intelligence with deal-pattern coaching 2. Fathom — 5/5 (6,800+ reviews): AI meeting summaries with frictionless capture 3. Agentforce Sales (formerly Salesforce Sales Cloud) — 4.4/5 (25,800+ reviews): Conversation intelligence inside CRM workflows 4. HubSpot Sales Hub — 4.4/5 (13,800+ reviews): Conversation logging tied to native CRM 5. Substrata — 4.9/5 (1,000+ reviews): Behavioral signal analysis for deal dynamics *Updated June 2026. Based on 2026 G2 verified review data across 47 products.* Conversation intelligence software records, transcribes, and analyzes sales conversations across calls, video meetings, and other customer touchpoints. By analyzing real sales conversations using artificial intelligence (AI) and natural language processing (NLP), conversation intelligence software can identify keywords and topics so users can quickly jump to those points in the recording rather than listening to the entire call. Conversation intelligence software analyzes insights from sales conversations to identify buyer intent, deal risks, competitor mentions, and coaching opportunities, allowing leaders to extract and review these insights to turn real conversation data into actionable guidance. By transcribing and analyzing sales calls, conversation intelligence software helps sales teams understand potential buyers, improve sales rep effectiveness, ensure compliance, and drive sales efforts. In addition to calls, many of these platforms can also analyze insights from emails and text messages to identify key signals, customer sentiment, and engagement trends. Conversation intelligence platforms often integrate with [customer relationship management (CRM) software](https://www.g2.com/categories/crm) to enable seamless data sharing and workflow automation for capturing, logging, and tracking sales conversations. Conversation intelligence software differs from [AI note-taking software](https://www.g2.com/categories/ai-note-taking-software), which captures, transcribes, organizes, and summarizes information from meetings. Conversation intelligence software goes further by analyzing recorded conversations to identify patterns, trends, and actionable insights that help revenue teams improve performance and decision-making. [Sales coaching software](https://www.g2.com/categories/sales-coaching) is a related software product that generally offers conversation intelligence capabilities. However, it focuses less on analyzing the transcription and text of a call and more on the language, cadence, and technique of the sales representative. Additionally, sales coaching software provides separate features that allow sales representatives to view and organize sales deals in the pipeline easily. To qualify for inclusion in the Conversation Intelligence category, a product must: - Automatically capture and transcribe sales calls into text and data that can be searched, analyzed, and shared across teams - Analyze human-to-human interactions from calls and meetings to surface meaningful insights such as key topics, themes, customer intent, or interaction patterns - Generate conversation summaries and actionable insights to help identify important moments, next steps, or performance improvement opportunities - Deliver analytics and reporting on call-level conversation metrics such as call duration, trends, and customer interaction ## Top Conversation Intelligence Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Gong](https://www.g2.com/products/gong/reviews) | 4.7/5.0 (6,504 reviews) | Revenue intelligence with deal-pattern coaching | "[Actionable Conversation Insights That Keep Teams Aligned.](https://www.g2.com/survey_responses/gong-review-12837945)" | | 2 | [Fathom](https://www.g2.com/products/fathom-video/reviews) | 5.0/5.0 (6,929 reviews) | AI meeting summaries with frictionless capture | "[Effortless, Proactive Meeting Notes That Let Me Focus on the Conversation](https://www.g2.com/survey_responses/fathom-review-13110538)" | | 3 | [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) | 4.4/5.0 (24,668 reviews) | Conversation intelligence inside CRM workflows | "[Powerful, Customizable Sales Platform—But Needs Onboarding to Tame Complexity](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-12936463)" | | 4 | [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) | 4.4/5.0 (13,269 reviews) | Conversation logging tied to native CRM | "[Excellent CRM for sales teams](https://www.g2.com/survey_responses/hubspot-sales-hub-review-13120963)" | | 5 | [Substrata](https://www.g2.com/products/substrata-substrata/reviews) | 4.9/5.0 (1,094 reviews) | Behavioral signal analysis for deal dynamics | "[Real Insights for Real Global Sales Challenges](https://www.g2.com/survey_responses/substrata-review-12617983)" | | 6 | [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) | 4.5/5.0 (3,395 reviews) | — | "[Amazing Platform That Helps Marketers Bridge the Gap with your Audience](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)" | | 7 | [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5.0 (2,451 reviews) | Contact-center CXA with conversation intelligence | "[TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration](https://www.g2.com/survey_responses/talkdesk-review-13075196)" | | 8 | [Nooks](https://www.g2.com/products/nooks/reviews) | 4.8/5.0 (1,622 reviews) | Agent workspace for intelligent outbound | "[Nooks Supercharged Our Call Volume and Conversations](https://www.g2.com/survey_responses/nooks-review-13036332)" | | 9 | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5.0 (1,723 reviews) | — | "[CallRail Makes Media Tracking and AI Automation Easy](https://www.g2.com/survey_responses/callrail-review-13124220)" | | 10 | [Mindtickle](https://www.g2.com/products/mindtickle/reviews) | 4.7/5.0 (2,238 reviews) | — | "[Smooth, Easy-to-Manage Sales Training with Mindtickle](https://www.g2.com/survey_responses/mindtickle-review-12908229)" | --- ## What Are the Most Common Questions About Conversation Intelligence Software? *AI-generated · Last updated: May 26, 2026* ### What what's the top-rated conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) stands out as the most frequently reviewed option in this dataset, and reviewers consistently mention call recording, AI-generated summaries, searchable transcripts, coaching support, and deal visibility. According to verified users, it helps teams stay present during calls, review customer conversations quickly, and improve follow-up consistency. G2 reviewers mention that Gong is especially useful for sales coaching, onboarding, and understanding customer needs across a large volume of conversations. At the same time, some users note a learning curve, occasional transcript inaccuracies, and sluggish search or loading at times, so buyers should weigh usability needs alongside depth of insight. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – used for call recording, AI summaries, coaching, forecasting, and searchable customer conversation review - [Fathom](https://www.g2.com/products/fathom-video) – favored for accurate meeting notes, action items, easy setup, and helping teams stay focused during calls - [Substrata](https://www.g2.com/products/substrata-substrata) – used to uncover buyer intent, sentiment, and hidden signals in sales conversations ### What is the best conversation monitoring software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the single strongest fit in this review set for conversation monitoring because reviewers repeatedly highlight visibility into calls, searchable transcripts, AI summaries, team coaching, and account-level insights. According to verified users, it helps teams monitor customer interactions without relying on memory, and it gives managers a way to review trends, compare rep performance, and identify important moments in conversations. G2 reviewers mention that it is especially valuable when teams need one place to revisit calls, understand deal progress, and improve messaging. Some users also mention that the amount of data can feel overwhelming at first and that some summaries still need review. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – widely used for monitoring sales calls, reviewing transcripts, and coaching teams with AI-generated insights - [Fathom](https://www.g2.com/products/fathom-video) – strong for meeting monitoring through accurate notes, transcripts, and follow-up task capture - [Substrata](https://www.g2.com/products/substrata-substrata) – suited to teams that want to monitor engagement shifts, sentiment, and buyer signals over time ### What leading conversation analysis software for small business? Based on G2 reviews, buyers looking for conversation analysis software for small business should focus on tools that balance ease of use, setup speed, and useful summaries. According to verified users, Fathom is often praised for simple setup, accurate notes, clear action items, and affordable positioning in reviews, while Gong is described as more feature rich for sales insight, coaching, and pipeline visibility. G2 reviewers mention that both products reduce manual note-taking and help teams review key moments after meetings. For smaller teams, ease of adoption and low admin overhead appear especially important in the feedback. Some reviewers also note that more advanced platforms can feel overwhelming or expensive, so fit depends on complexity and team maturity. ### What is the best conversation intelligence software? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the strongest overall pick in this dataset because it appears most often in recent reviews and is repeatedly described as useful for summaries, searchable transcripts, deal tracking, coaching, and cross-team visibility. According to verified users, it helps teams avoid manual notes, prep faster for follow-ups, and coach reps using real call data. G2 reviewers mention benefits across onboarding, forecasting, account review, and understanding customer pain points. They also mention some tradeoffs, including occasional transcript errors, slower loading in some cases, and a steeper learning curve due to the amount of data available. For buyers prioritizing depth and broad sales workflow support, it leads this review set. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – supports sales teams with conversation analysis, follow-up prep, coaching, and pipeline visibility - [Fathom](https://www.g2.com/products/fathom-video) – ideal for fast setup, clear meeting summaries, action items, and everyday note-taking efficiency - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading buyer intent, emotional cues, and hidden signals from conversations ### Which conversation intelligence app is the best? Based on G2 reviews, [Gong](https://www.g2.com/products/gong) is the best-supported answer in this dataset for buyers asking for the best conversation intelligence app. According to verified users, it combines call recording, transcripts, AI summaries, coaching, account search, and deal insight in one place, which makes it practical for daily sales execution. G2 reviewers mention that it helps them stay present in meetings, revisit critical moments later, and improve follow-up quality without depending on handwritten notes. They also highlight its value for managers who need to coach teams or review deal health. A few users mention search lag, summary accuracy issues in some calls, and a heavier learning curve, but overall the feedback is strongest here. ### What is the best tool for analyzing customer conversations? Based on G2 reviews, the best tool for analyzing customer conversations depends on whether a buyer wants broad sales visibility or deeper behavioral signal detection. According to verified users, Gong is often used to analyze customer calls for pain points, follow-up actions, coaching opportunities, and deal movement, while Substrata is praised for uncovering intent, sentiment, and subtle changes in engagement. G2 reviewers mention that these tools help teams move beyond memory-based follow-up and instead work from searchable conversation data. They also point to practical benefits like better preparation, clearer handoffs, and stronger internal alignment. Some users note that highly detailed analytics can feel overwhelming at first, especially when teams are managing a large volume of conversations. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – helps teams analyze calls for customer needs, objections, next steps, and coaching moments - [Fathom](https://www.g2.com/products/fathom-video) – useful for extracting summaries, action items, and detailed transcripts from meetings - [Substrata](https://www.g2.com/products/substrata-substrata) – focused on reading intent, emotional shifts, and relationship momentum from conversations ### What most effective conversation intelligence software to buy? Based on G2 reviews, the most effective conversation intelligence software to buy is the one that fits the buyer’s workflow and coaching needs. According to verified users, Gong is repeatedly associated with strong visibility into calls, account history, summaries, and coaching, while Fathom is frequently praised for easy setup, accurate notes, and immediate action items. G2 reviewers mention that both tools reduce manual note-taking and help teams move faster after meetings. Effectiveness in the reviews usually comes down to how well the product helps users find information quickly, stay present in conversations, and support better follow-up or training. Some users also mention the importance of balancing AI speed and insight quality with usability and rollout simplicity. ### What highly rated conversation intelligence solutions? Based on G2 reviews, highly rated conversation intelligence solutions in this dataset are commonly described as tools that automate note-taking, surface next steps, and help teams learn from customer calls at scale. According to verified users, Gong is often highlighted for sales visibility and coaching, Fathom for reliable summaries and action tracking, and Substrata for interpreting buyer sentiment and hidden signals. G2 reviewers mention that these solutions help reduce administrative work, improve internal collaboration, and make it easier to revisit conversations later. They also point out that accuracy and usability matter just as much as feature depth. In general, the most positively reviewed solutions are the ones that save time while making conversations easier to search, share, and act on. ### What conversation intelligence systems best recommended? Based on G2 reviews, the best recommended conversation intelligence systems are the ones buyers repeatedly mention for recording, summarizing, coaching, and surfacing insights from customer interactions. According to verified users, Gong is the most established recommendation in this dataset for sales-led use cases, while Fathom is often recommended for teams that need a lighter-weight experience with strong note accuracy and quick setup. G2 reviewers mention that recommended systems usually help them stay focused during calls, maintain a searchable conversation history, and improve consistency across follow-ups and team coaching. They also note that recommendation strength often depends on rollout fit, especially around learning curve, integration setup, and whether the team values straightforward summaries or more advanced insight layers. ### What top conversation intelligence platforms for business? Based on G2 reviews, top conversation intelligence platforms for business are those that support both individual productivity and team-level visibility. According to verified users, Gong is widely used for business conversations tied to pipeline, forecasting, training, and customer understanding, while Fathom is valued for meeting recaps, sharing notes, and helping teams stay organized without adding much setup burden. G2 reviewers mention that business users benefit most when platforms can capture conversations automatically, organize transcripts clearly, and help different teams act on the same information. Across the data, the top platforms are not just recording tools. They are used to improve coaching, strengthen handoffs, and make customer context easier to access across the organization. **Here are some of the top-rated products on G2:** - [Gong](https://www.g2.com/products/gong) – chosen by business teams for coaching, forecasting visibility, searchable call history, and follow-up support - [Fathom](https://www.g2.com/products/fathom-video) – helpful for business meetings that need fast summaries, action items, and easy sharing across teams - [Substrata](https://www.g2.com/products/substrata-substrata) – useful for businesses that want conversation intelligence focused on sentiment, intent, and stakeholder dynamics ## G2 Grid® for Conversation Intelligence Software ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=506&focus%5B%5D=6227&focus%5B%5D=135441&focus%5B%5D=1333617&focus%5B%5D=5511&focus%5B%5D=1188166) Highlighted products: Gong, Fathom, Agentforce Sales (formerly Salesforce Sales Cloud), HubSpot Sales Hub, GTM Studio - Powered by ZoomInfo, Substrata, Talkdesk, and Nooks. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=substrata-substrata&focus%5B%5D=talkdesk&focus%5B%5D=nooks) ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 202 ### Category Stats (Jul 2026) - **Average Rating**: 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month *Last updated: July 17, 2026* ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,100+ Authentic Reviews - 202+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversation Intelligence Software Is Best for Your Use Case? - **Leader:** [Gong](https://www.g2.com/products/gong/reviews) - **Highest Performer:** [Spiky](https://www.g2.com/products/spiky/reviews) - **Easiest to Use:** [Fathom](https://www.g2.com/products/fathom-video/reviews) - **Top Trending:** [Nooks](https://www.g2.com/products/nooks/reviews) - **Best Free Software:** [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) --- **Sponsored** ### CTM CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-07-18T05%3A25%3A10Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence&secure%5Btoken%5D=79aceea844491ac0892743abf36138d21d0f8a56662ce62044c383f73836626b&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated Conversation Intelligence Software Products in 2026? ### 1. [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) CallMiner is the global leader in AI-powered conversation intelligence and customer experience (CX) automation. By combining deep domain expertise with advanced AI and industry-leading analytics, CallMiner delivers the most comprehensive platform for capturing and analyzing 100% of omnichannel customer interactions — from voice to text — to transform how organizations understand and act on customer insights. This deep intelligence empowers improvements in agent performance, operational efficiency, and CX enterprise-wide, while also enabling automation and faster, data-driven decisions. The CallMiner platform analyzes every voice and text-based interaction at the deepest levels, including unsolicited feedback, such as contact center interactions, and solicited feedback, like customer surveys. By interpreting nuance and identifying patterns and traits, organizations can shed light on new areas of opportunity, from agent performance and operational efficiency to product innovation and marketing and sales effectiveness. With these insights, organizations can also better understand what to automate and identify areas of opportunity and improvement in automation workflows. CallMiner’s AI-powered conversation intelligence and CX automation platform empowers organizations to: • Collect structured and unstructured data from 100% of customer interactions • Use AI and ML to uncover intelligence and insights, such as customer sentiment or satisfaction • Leverage intelligence to make informed decisions around agent training and augmentation, automation, business decisions, and more • Embrace automation through virtual agents and customer engagement initiatives • Continually monitor customer interactions (both with humans and AI automation) to make improvements CallMiner’s product suite covers four areas: • Capture: Through recording, screen recording, and redaction capabilities, organizations can capture all of their customer interactions and ingest them into the CallMiner platform • Intelligence: With advanced AI capabilities, including an agentic AI framework, organizations are able to uncover trends and opportunities across omnichannel customer insights at scale • Augmentation: Agent performance and real-time agent guidance capabilities help organizations improve coaching and training initiatives, as well as support agents in real time during interactions • Automation: Voice-first virtual agents help organizations automate inbound and outbound customer service efforts, improving efficiency; the industry's first AI-powered customer engagement tool helps organizations more effectively interact and gain feedback from customers through surveys, forms, and more. CallMiner is trusted to improve CX for leading brands across technology, media and telecom, retail, manufacturing, financial services, healthcare, and travel & hospitality. **Average Rating:** 4.5/5.0 **Total Reviews:** 221 **How Do G2 Users Rate CallMiner Eureka?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CallMiner Eureka?** - **Seller:** [CallMiner](https://www.g2.com/sellers/callminer) - **Company Website:** https://callminer.com/ - **Year Founded:** 2002 - **HQ Location:** Waltham, MA - **Twitter:** @CallMiner (3,247 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/42084/ (337 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Speech Analyst, Business Analyst - **Top Industries:** Financial Services, Insurance - **Company Size:** 47% Mid-Market, 40% Enterprise #### What Are CallMiner Eureka's Pros and Cons? **Pros:** - Helpful (9 reviews) - Artificial Intelligence (6 reviews) - Ease of Use (6 reviews) - Improvement (6 reviews) - Innovation (6 reviews) **Cons:** - Accuracy Issues (3 reviews) - Learning Curve (3 reviews) - Steep Learning Curve (3 reviews) - Difficult Learning (2 reviews) - Difficult Reporting (2 reviews) ### What Do G2 Reviewers Say About CallMiner Eureka? *AI-generated summary from verified user reviews* **Pros:** - Users find CallMiner Eureka's **helpful AI capabilities** invaluable for extracting customer insights from conversations efficiently. - Users value the **transformative AI features** of CallMiner Eureka, enhancing insights from every customer interaction for actionable outcomes. - Users find **CallMiner Eureka incredibly easy to set up** , praising the excellent support that simplifies their experience. - Users value the **robust speech analytics** of CallMiner Eureka, enhancing their understanding of customer experiences and improving operations. - Users praise CallMiner Eureka for its **innovative AI integration** , enhancing trend identification and operational efficiency. **Cons:** - Users experience **accuracy issues** with CallMiner Eureka, particularly with complex accents affecting transcription and insights. - Users note a **steep learning curve** with CallMiner Eureka, requiring significant time and resources for effective usage. - Users find CallMiner Eureka has a **steep learning curve** , requiring significant time and resources for effective use. - Users experience a **difficult learning** process, noting the steep learning curve and challenging setup requirements. - Users find the **difficult reporting** process in CallMiner Eureka burdensome, especially when managing large datasets and updates. #### What Are Recent G2 Reviews of CallMiner Eureka? **"[A Platform That Drives Actionable Insight](https://www.g2.com/survey_responses/callminer-eureka-review-12719492)"** **Rating:** 5.0/5.0 stars *— Phil M.* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12719492) --- **"[Endless Possibilities for Data Insights and Discovery](https://www.g2.com/survey_responses/callminer-eureka-review-12932485)"** **Rating:** 5.0/5.0 stars *— Verified User in Hospital & Health Care* [Read full review](https://www.g2.com/survey_responses/callminer-eureka-review-12932485) --- #### What Are G2 Users Discussing About CallMiner Eureka? - [What is CallMiner Eureka used for?](https://www.g2.com/discussions/what-is-callminer-eureka-used-for) ### 2. [tl;dv](https://www.g2.com/products/tl-dv/reviews) tl;dv is an AI meeting assistant and official partner of Anthropic. It automatically records video, transcribes and get AI Insights from Google Meet, Zoom and MS Teams for FREE. With tl;dv you can: 🎥 Video record meetings automatically in top quality 💬 Receive highly accurate transcription with speaker tags 🌎 Transcribe into 40+ languages 📌 Timestamp and highlight important call moments 🔗 Share links to recordings automatically to Slack and e-mail 🔍 Search your call library for any word spoken in meetings 💡 Integrate call insights into CRMs like Salesforce or Hubspot 🎞 Edit recording & create clips ✔ Revisit and edit meeting action points and takeaways 🙋‍♀️ Tag stakeholders and colleagues at any point during call 📝 Generate AI Notes following popular templates (or your own) ✍ Generate insights across 100s of meetings 💡 Improve team performance with BANT/MEDDIC scorecards (or your own) 💡 Improve how your team handles customer objections. At tl;dv we are committed to protecting the confidentiality, integrity, and availability of your data at all times. Our services are designed with a privacy-first approach and are encrypted & GDPR compliant. Keeping your data safe is our priority. Over two million users have already levelled up their calls with tl;dv 🙌 tl;dv is not only a free alternative to other meeting recorders, but also the one that makes the most use of AI to surface insights and help you onboard faster and improve your team performance in an efficient way. tl;dv offers a very generous free plan, as well as a plan for AI enthusiasts and another for scaling Sales & CS teams. **Average Rating:** 4.7/5.0 **Total Reviews:** 526 **How Do G2 Users Rate tl;dv?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.0/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.1/10 (Category avg: 8.7/10) **Who Is the Company Behind tl;dv?** - **Seller:** [tldx Solutions GmbH](https://www.g2.com/sellers/tldx-solutions-gmbh) - **Year Founded:** 2021 - **HQ Location:** Aachen, NRW - **Twitter:** @tldview (9,784 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/tl-dv (63 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 71% Small-Business, 22% Mid-Market #### What Are tl;dv's Pros and Cons? **Pros:** - Ease of Use (224 reviews) - AI Summary (169 reviews) - Meetings (165 reviews) - Helpful (158 reviews) - Accuracy (139 reviews) **Cons:** - Recording Issues (71 reviews) - AI Inaccuracy (50 reviews) - Missing Features (43 reviews) - Meeting Management (39 reviews) - Accuracy Issues (35 reviews) ### What Do G2 Reviewers Say About tl;dv? *AI-generated summary from verified user reviews* **Pros:** - Users find tl;dv to be **simple to use** , enhancing focus during meetings without the stress of note-taking. - Users find tl;dv's **transcription and review features** vital for enhancing meeting productivity and personal growth. - Users love tl;dv for its **meeting productivity** , enabling focus while effortlessly capturing transcripts for easy reference. - Users find tl;dv to be **incredibly helpful** for enhancing meeting productivity and personal communication skills. - Users appreciate the **accuracy of transcriptions** by tl;dv, enhancing their ability to review and extract key information. **Cons:** - Users find the **recording issues** of tl;dv inconvenient, especially for in-person meetings and limited access in free accounts. - Users find **AI inaccuracies** frustrating, as important context is often missed and speaker differentiation can be inconsistent. - Users find the **missing download option for transcripts** and limited features in the free version frustrating for their needs. - Users find the **meeting management feature cumbersome** , facing glitches and limitations that hinder the user experience. - Users experience **accuracy issues** with transcriptions, making it difficult to find specific meetings and understand content. #### What Are Recent G2 Reviews of tl;dv? **"[TL;DV: Easy Setup, Powerful AI Summaries, and Seamless HubSpot Integration at a great price](https://www.g2.com/survey_responses/tl-dv-review-13115169)"** **Rating:** 5.0/5.0 stars *— Brendan M.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-13115169) --- **"[Accurate Multilingual Meeting Summaries That Save Me Time in HR Interviews](https://www.g2.com/survey_responses/tl-dv-review-13075796)"** **Rating:** 5.0/5.0 stars *— Manon H.* [Read full review](https://www.g2.com/survey_responses/tl-dv-review-13075796) --- #### What Are G2 Users Discussing About tl;dv? - [How has tl;dv supported your meeting recording and note-taking processes, and what features do you find most useful?](https://www.g2.com/discussions/how-has-tl-dv-supported-your-meeting-recording-and-note-taking-processes-and-what-features-do-you-find-most-useful) ### 3. [Avoma](https://www.g2.com/products/avoma/reviews) Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. Its AI-powered technology helps capture crucial customer information before, during, and after meetings—providing real-time insights and auto-scoring sales and customer calls with AI-powered scorecards. Avoma’s advanced Revenue Intelligence capabilities streamline forecasting and pipeline reviews with deal engagement activity, deal health and risk scores, and automated win/loss analysis. Built to empower both customer-facing reps and leaders, Avoma provides actionable insights at every stage of the customer journey. For more information, visit avoma.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,350 **How Do G2 Users Rate Avoma?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Avoma?** - **Seller:** [Avoma](https://www.g2.com/sellers/avoma) - **Year Founded:** 2017 - **HQ Location:** Palo Alto, California - **Twitter:** @AvomaInc (391 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18128169/ (66 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 53% Small-Business, 46% Mid-Market #### What Are Avoma's Pros and Cons? **Pros:** - Helpful (18 reviews) - Transcripts (16 reviews) - Accuracy (14 reviews) - Recording Features (13 reviews) - Summarization (13 reviews) **Cons:** - Recording Issues (11 reviews) - AI Inaccuracy (10 reviews) - Accuracy Issues (9 reviews) - Transcript Accuracy (9 reviews) - Inaccurate Transcripts (8 reviews) ### What Do G2 Reviewers Say About Avoma? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **seamless and reliable experience** with Avoma, enhancing their call recording and review efficiency. - Users value the **seamless transcription feature** of Avoma, enhancing efficiency and accuracy in managing sales call insights. - Users value the **high accuracy** of Avoma, enjoying seamless recordings and reliable transcriptions without errors. - Users enjoy the **seamless recording and summarization** features of Avoma, enhancing meeting efficiency and organization. - Users benefit from **efficient meeting summarization** with Avoma, saving time and enhancing follow-up insights effortlessly. **Cons:** - Users report **recording issues** with Avoma, including notetaker drop-offs and unreliable transcription quality. - Users note occasional **AI inaccuracy** in transcription, leading to misunderstandings that may affect meeting insights. - Users report occasional **accuracy issues** with transcription, especially with accents or background noise requiring manual corrections. - Users experience occasional **transcription errors** with Avoma's AI, affecting accuracy during meetings with background noise or multiple speakers. - Users report **inaccurate transcripts** from Avoma, which can lead to misunderstandings and missed insights during meetings. #### What Are Recent G2 Reviews of Avoma? **"[Avoma Makes Meeting Notes, Summaries, and Action Items Effortless](https://www.g2.com/survey_responses/avoma-review-12500213)"** **Rating:** 5.0/5.0 stars *— Miles H.* [Read full review](https://www.g2.com/survey_responses/avoma-review-12500213) --- **"[Stress-Free Meeting Tracking with Structured Notes and Easy Search](https://www.g2.com/survey_responses/avoma-review-12413291)"** **Rating:** 4.5/5.0 stars *— Sanket P.* [Read full review](https://www.g2.com/survey_responses/avoma-review-12413291) --- #### What Are G2 Users Discussing About Avoma? - [What is Avoma used for?](https://www.g2.com/discussions/what-is-avoma-used-for) ### 4. [Apollo.io](https://www.g2.com/products/apollo-io/reviews) Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. **Average Rating:** 4.7/5.0 **Total Reviews:** 9,358 **How Do G2 Users Rate Apollo.io?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.4/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Apollo.io?** - **Seller:** [Apollo.io](https://www.g2.com/sellers/apollo-io) - **Company Website:** https://www.apollo.io/ - **Year Founded:** 2015 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Business Development Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 67% Small-Business, 29% Mid-Market #### What Are Apollo.io's Pros and Cons? **Pros:** - Ease of Use (1587 reviews) - Lead Generation (1349 reviews) - Features (1321 reviews) - Helpful (1317 reviews) - Time-saving (1123 reviews) **Cons:** - Missing Features (559 reviews) - Inaccurate Data (469 reviews) - Learning Curve (458 reviews) - Limited Features (431 reviews) - Data Inaccuracy (420 reviews) ### What Do G2 Reviewers Say About Apollo.io? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Apollo.io, enjoying a simple interface that streamlines their workflow. - Users highlight Apollo.io for its **streamlined lead generation** , enhancing accessibility and efficiency in sales prospecting. - Users value the **comprehensive database and seamless automation** of Apollo.io for efficient prospecting and support. - Users appreciate the **mass automation and personalization** features of Apollo.io, significantly enhancing their outreach efficiency. - Users value the **time-saving automation** of Apollo.io, streamlining outreach and enhancing overall productivity. **Cons:** - Users find the **limited CRM integration** options frustrating, wishing for more features in the basic plan. - Users experience **inaccurate data** on Apollo.io, requiring manual verification and leading to unreliable contact information. - Users find the **learning curve steep** and the UI clunky, making effective navigation challenging. - Users find Apollo.io's **limited features** restrictive, particularly regarding CRM integrations and sequence allowances in cheaper plans. - Users experience **data inaccuracy** with Apollo.io, finding outdated or incorrect contact information hampers effective outreach efforts. #### What Are Recent G2 Reviews of Apollo.io? **"[Apollo.io’s All-in-One Sales Platform That Supercharges Efficiency](https://www.g2.com/survey_responses/apollo-io-review-13069391)"** **Rating:** 4.5/5.0 stars *— Sunny S.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-13069391) --- **"[One Platform for Prospecting, Outreach, and Pipeline Growth](https://www.g2.com/survey_responses/apollo-io-review-12951676)"** **Rating:** 4.5/5.0 stars *— Satya R.* [Read full review](https://www.g2.com/survey_responses/apollo-io-review-12951676) --- #### What Are G2 Users Discussing About Apollo.io? - [What unique capabilities does Apollo.io offer for streamlining sales and marketing workflows?](https://www.g2.com/discussions/what-unique-capabilities-does-apollo-io-offer-for-streamlining-sales-and-marketing-workflows) - 4 comments, 2 upvotes - [What is Apollo.io used for?](https://www.g2.com/discussions/apollo-io-what-is-apollo-io-used-for) - 6 comments, 3 upvotes - [How do I remove my information from Apollo io?](https://www.g2.com/discussions/how-do-i-remove-my-information-from-apollo-io) - 4 comments, 1 upvote - [Is Apollo IO free?](https://www.g2.com/discussions/is-apollo-io-free) - 10 comments, 5 upvotes - [What is Apollo io?](https://www.g2.com/discussions/what-is-apollo-io) - 3 comments, 1 upvote ### 5. [Observe.AI](https://www.g2.com/products/observe-ai/reviews) Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. **Average Rating:** 4.6/5.0 **Total Reviews:** 220 **How Do G2 Users Rate Observe.AI?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Observe.AI?** - **Seller:** [Observe.AI](https://www.g2.com/sellers/observe-ai) - **Company Website:** https://observe.ai - **Year Founded:** 2017 - **HQ Location:** San Francisco, California - **Twitter:** @observeAI (1,521 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18090845/ (342 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Assistant Quality Assurance, Quality Analyst - **Top Industries:** Outsourcing/Offshoring, Consumer Services - **Company Size:** 66% Mid-Market, 21% Small-Business #### What Are Observe.AI's Pros and Cons? **Pros:** - Ease of Use (26 reviews) - Efficiency (20 reviews) - Helpful (19 reviews) - Artificial Intelligence (16 reviews) - Coaching (16 reviews) **Cons:** - Accuracy Issues (16 reviews) - Inaccuracy (15 reviews) - Inaccurate Data Analysis (12 reviews) - Call Issues (7 reviews) - Missing Features (7 reviews) ### What Do G2 Reviewers Say About Observe.AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Observe.AI, streamlining tasks and enhancing overall efficiency. - Users value the **efficiency** of Observe.AI, which streamlines agent evaluation and enhances customer interactions effortlessly. - Users find Observe.AI's **helpful features** enhance call analysis, streamline coaching, and improve collaboration significantly. - Users appreciate the **advanced AI capabilities** of Observe.AI, enhancing coaching efficiency and improving agent performance. - Users appreciate the **advanced coaching features** of Observe.AI, enhancing agent performance through intelligent insights and suggestions. **Cons:** - Users report **accuracy issues** with Observe.AI, noting incomplete transcripts and inconsistencies in detected keywords. - Users experience **inaccuracy in transcriptions** with Observe.AI, leading to confusion and incomplete information from calls. - Users face **inaccurate data analysis** with Observe.AI, leading to ineffective customer interactions and lost trust in the service. - Users report encountering **call issues** with Observe.AI, including missed captures and poor audio clarity affecting performance. - Users find the **missing features** of Observe.AI frustrating, limiting their ability to effectively manage and analyze data. #### What Are Recent G2 Reviews of Observe.AI? **"[Observe Boosts Call Quality with Reliable Auto Summaries and Insights](https://www.g2.com/survey_responses/observe-ai-review-13090614)"** **Rating:** 4.5/5.0 stars *— King J.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13090614) --- **"[Boosted Consistency and Training Efficiency](https://www.g2.com/survey_responses/observe-ai-review-13072183)"** **Rating:** 4.0/5.0 stars *— Paul S.* [Read full review](https://www.g2.com/survey_responses/observe-ai-review-13072183) --- #### What Are G2 Users Discussing About Observe.AI? - [What is Observe.AI used for?](https://www.g2.com/discussions/what-is-observe-ai-used-for) ### 6. [WhatConverts](https://www.g2.com/products/whatconverts/reviews) WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard. **Average Rating:** 4.9/5.0 **Total Reviews:** 309 **How Do G2 Users Rate WhatConverts?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind WhatConverts?** - **Seller:** [WhatConverts](https://www.g2.com/sellers/whatconverts) - **Company Website:** https://www.whatconverts.com - **Year Founded:** 2014 - **HQ Location:** Charlotte, NC - **Twitter:** @whatconverts (273 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9313296/ (46 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Construction - **Company Size:** 87% Small-Business, 12% Mid-Market #### What Are WhatConverts's Pros and Cons? **Pros:** - Customer Support (82 reviews) - Helpful (66 reviews) - Ease of Use (54 reviews) - Easy Setup (33 reviews) - Attribution Accuracy (32 reviews) **Cons:** - Expensive (15 reviews) - Learning Curve (12 reviews) - Integration Issues (10 reviews) - Missing Features (10 reviews) - Learning Difficulty (9 reviews) ### What Do G2 Reviewers Say About WhatConverts? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **outstanding customer support** of WhatConverts, appreciating their quick responses and effective problem resolution. - Users praise the **outstanding support** at WhatConverts, highlighting its quick and knowledgeable assistance for seamless integration. - Users appreciate the **ease of use** of WhatConverts, enjoying its quick setup and intuitive interface for tracking leads. - Users praise the **quick and easy setup** of WhatConverts, ensuring reliable tracking and seamless integration for campaigns. - Users praise the **attribution accuracy** of WhatConverts, finding its tracking capabilities unmatched in digital marketing. **Cons:** - Users acknowledge that WhatConverts is not the cheapest solution, though they believe it offers **great value for its higher price**. - Users experience a **steep learning curve** with WhatConverts, particularly in integrating codes and transitioning accounts. - Users note that the **integration issues** with third-party tools require improvements for a smoother experience. - Users desire **enhanced lead segmentation** and better CRM integration, highlighting current limitations in tracking and journey visibility. - Users find the **learning difficulty** challenging due to the complex features and user interface of WhatConverts. #### What Are Recent G2 Reviews of WhatConverts? **"[WhatConverts has been great! It allows us to track conversions across multiple platforms!](https://www.g2.com/survey_responses/whatconverts-review-6796323)"** **Rating:** 5.0/5.0 stars *— Yasser G.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-6796323) --- **"[Excellent UX and a Well-Built Tracking Framework with significant unexplored potential.](https://www.g2.com/survey_responses/whatconverts-review-13123686)"** **Rating:** 4.5/5.0 stars *— Luiz Henrique R.* [Read full review](https://www.g2.com/survey_responses/whatconverts-review-13123686) --- #### What Are G2 Users Discussing About WhatConverts? - [What is WhatConverts used for?](https://www.g2.com/discussions/what-is-whatconverts-used-for) - 1 comment ### 7. [Zoom Revenue Accelerator](https://www.g2.com/products/zoom-revenue-accelerator/reviews) Zoom Revenue Accelerator (ZRA) turns customer interaction into measurable revenue impact by accelerating pipeline, improving forecast accuracy, and helping reps sell like your best. ZRA brings Revenue momentum at every stage of the sales cycle - from prospecting to engagement, through to closing - moves forward faster through connected data, automation, and AI-driven guidance. Powered by agentic AI, Zoom’s adaptive intelligence that not only analyzes but acts, ZRA transforms insights into real-time execution, all so revenue teams can connect, coach, and close with precision and speed **Average Rating:** 4.2/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Zoom Revenue Accelerator?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 10.0/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10) **Who Is the Company Behind Zoom Revenue Accelerator?** - **Seller:** [Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) - **Company Website:** https://www.zoom.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @zoom (1,042,714 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2532259/ (13,494 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 48% Mid-Market, 33% Small-Business #### What Are Zoom Revenue Accelerator's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Helpful (5 reviews) - Automation (4 reviews) - Communication (4 reviews) - Daily Use (4 reviews) **Cons:** - Missing Features (4 reviews) - Call Issues (3 reviews) - Integration Issues (3 reviews) - AI Limitations (2 reviews) - Cost (2 reviews) ### What Do G2 Reviewers Say About Zoom Revenue Accelerator? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** in Zoom Revenue Accelerator beneficial for team collaboration and accessibility. - Users value the **AI-driven insights** of Zoom Revenue Accelerator, enhancing training and improving overall customer experiences. - Users value the **automation features** of Zoom Revenue Accelerator, significantly reducing manual effort and enhancing productivity. - Users value the **streamlined communication** offered by Zoom Revenue Accelerator, enhancing both sales presentations and workflows. - Users find the **ease of use** and seamless integration for sales engagement in Zoom Revenue Accelerator invaluable. **Cons:** - Users highlight the **lack of in-call coaching features** in Zoom Revenue Accelerator, affecting real-time support and sentiment analysis. - Users are disappointed with the **call issues** , including lack of in-call coaching and frequent technical difficulties. - Users feel there are **integration issues** with CRM systems, limiting the effectiveness of the Zoom Revenue Accelerator. - Users find the **AI limitations** of Zoom Revenue Accelerator restrictive, lacking in-call coaching and poor reporting options. - Users feel the **cost is too high** compared to alternatives, despite the value of a market leader. #### What Are Recent G2 Reviews of Zoom Revenue Accelerator? **"[Seamless CRM Auto-Logging and AI Note-Taking That Fits Right Into My Workflow](https://www.g2.com/survey_responses/zoom-revenue-accelerator-review-12963261)"** **Rating:** 5.0/5.0 stars *— Salil K.* [Read full review](https://www.g2.com/survey_responses/zoom-revenue-accelerator-review-12963261) --- **"[Easy to Use, Boosts Communication and Revenue](https://www.g2.com/survey_responses/zoom-revenue-accelerator-review-12863474)"** **Rating:** 5.0/5.0 stars *— Princess I.* [Read full review](https://www.g2.com/survey_responses/zoom-revenue-accelerator-review-12863474) --- ### 8. [Puzzel CX Platform](https://www.g2.com/products/puzzel-cx-platform/reviews) Puzzel is a leading European provider of cloud contact centre solutions, offering a customer-centric, AI-powered CX ecosystem designed to give organisations full control and visibility over the entire customer journey. In a world where contact centres face increasing pressure from agent attrition, rising customer expectations, and growing operational costs, many leaders find themselves stuck with outdated systems and disconnected tools. Puzzel changes that by: \* Unifying Processes \* Centralising Data \* Automating Routine Tasks \* Scaling Flexibly To meet modern customer service demands — helping CX teams deliver faster, more consistent, and more personalised support. Puzzel’s AI-driven platform brings together a powerful set of solutions, including a fully integrated: \* Omnichannel Cloud Contact Centre \* Conversational Intelligence to analyse customer interactions and uncover actionable insights \* Virtual Agents across - Chat - Email - Voice \* Workforce Management to optimise: - Scheduling - Forecasting - Agent engagement We believe in striking the right balance between smart technology and the human touch. Our solutions are built to empower CX teams with the right information, tools and support to work more efficiently, focus their time where it matters most: on the meaningful, high-value conversations that strengthen customer loyalty. With Puzzel, businesses can do more with less. Our customers reduce: \* Manual Admin \* Improve First-Contact Resolution \* Elevate Agent and Customer Experiences Organisations using Puzzel have reported up to 278% ROI, demonstrating the measurable value of smart, scalable, people-focused customer service. Hundreds of organisations across Europe rely on Puzzel to help them simplify operations, support their teams, and deliver better customer experiences every day. **Average Rating:** 4.6/5.0 **Total Reviews:** 151 **How Do G2 Users Rate Puzzel CX Platform?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind Puzzel CX Platform?** - **Seller:** [Puzzel](https://www.g2.com/sellers/puzzel) - **Company Website:** https://www.puzzel.com - **HQ Location:** Alna District, Oslo - **LinkedIn® Page:** https://www.linkedin.com/company/18006024 (345 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications, Oil & Energy - **Company Size:** 51% Mid-Market, 24% Small-Business #### What Are Puzzel CX Platform's Pros and Cons? **Pros:** - Ease of Use (63 reviews) - Helpful (47 reviews) - Customer Support (46 reviews) - Efficiency (35 reviews) - User Interface (27 reviews) **Cons:** - Missing Features (14 reviews) - Limited Customization (13 reviews) - Complexity (9 reviews) - Learning Curve (9 reviews) - Poor Reporting (8 reviews) ### What Do G2 Reviewers Say About Puzzel CX Platform? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Puzzel CX Platform, highlighting its simple interface and user-friendly call management. - Users commend Puzzel CX Platform for its **reliable and flexible contact centre solution** , enhancing performance in regulated environments. - Users praise the **responsive customer support** from Puzzel, highlighting quick assistance that enhances their operational efficiency. - Users commend the **high efficiency** of Puzzel CX Platform, enabling effective management and insightful performance monitoring. - Users commend the **user-friendly interface** of Puzzel CX Platform, which effectively balances simplicity with robust functionality. **Cons:** - Users express concerns about **missing features** , including limited data insights and insufficient customization options for specific needs. - Users find the **limited customization** options restrict their data insights and affect overall platform effectiveness. - Users find the **complexity of setup and configuration** challenging, especially with permissions and reporting features. - Users find the **learning curve challenging** , requiring time to effectively utilize the Puzzel CX Platform's features. - Users find the **reporting capabilities inadequate** , requiring external tools for effective data analysis and custom reports. #### What Are Recent G2 Reviews of Puzzel CX Platform? **"[Comprehensive Platform with Room for Improvement](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826)"** **Rating:** 4.0/5.0 stars *— Verified User* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13062826) --- **"[Puzzel: Rapid, flexible deployments that adapt to changing requirements](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747)"** **Rating:** 4.5/5.0 stars *— Joe T.* [Read full review](https://www.g2.com/survey_responses/puzzel-cx-platform-review-13048747) --- ### 9. [Allego](https://www.g2.com/products/allego/reviews) Allego is the market-leading revenue enablement platform teams trust and love. Across the customer lifecycle, Allego helps revenue teams close deals, hit their number, and stay aligned through change by making the next best action clear. Learning, content, coaching, digital selling, and secure, practical AI come together in one natively built platform. Guidance appears directly in everyday workflows so reps know what to say, share, and do when it matters most. Organizations that switch to Allego reduce complexity and lower total software costs by consolidating multiple point solutions into one unified system. Allego Learning: Allego embeds learning into the flow of work so skills show up in real opportunities. AI-powered role play, video practice, and automated coaching help reps build confidence through realistic scenarios with instant feedback. Built-in Conversation Intelligence captures buyer interactions, surfaces risks and opportunities, and connects coaching directly to deal performance. Allego Modern Content: Allego makes content easy to manage, personalize, and activate in selling moments. Centrally governed assets are surfaced through AI-powered search and CRM context so reps can quickly find and share what works. Deep analytics tie engagement to pipeline and revenue outcomes, giving marketing and enablement leaders clear proof of impact. Allego Digital Rooms: Allego Digital Rooms create secure, personalized buyer spaces that streamline engagement across the selling process. Reps and buyers collaborate in branded environments that centralize content, communication, and next steps. AI highlights engagement signals and recommends follow-up actions so opportunities maintain momentum and close faster. Allego takes a human-first approach to AI. Secure, practical AI is embedded across workflows to surface next best actions, highlight deal risks, reinforce messaging, and accelerate follow-up. All AI capabilities are grounded in approved content and governed with enterprise controls. Organizations using Allego report measurable impact, including up to 50% shorter sales cycles, 45% higher win rates, and significant reductions in enablement software spend. Allego is recognized as a Leader in the Gartner Magic Quadrant for Revenue Enablement Platforms and ranked #1 on G2 for Ease of Use and Customer Satisfaction. Learn more at www.allego.com **Average Rating:** 4.6/5.0 **Total Reviews:** 689 **How Do G2 Users Rate Allego?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.5/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.5/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Allego?** - **Seller:** [Allego](https://www.g2.com/sellers/allego) - **Company Website:** https://www.allego.com - **Year Founded:** 2013 - **HQ Location:** Waltham, Massachusetts - **Twitter:** @allegosoftware (1,043 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/4994402 (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Sales Enablement Manager - **Top Industries:** Financial Services, Computer Software - **Company Size:** 44% Mid-Market, 39% Enterprise #### What Are Allego's Pros and Cons? **Pros:** - Ease of Use (106 reviews) - Helpful (61 reviews) - Customer Support (58 reviews) - Intuitive (55 reviews) - Time-saving (41 reviews) **Cons:** - Learning Curve (27 reviews) - Missing Features (21 reviews) - Not Intuitive (15 reviews) - Poor Organization (15 reviews) - Not User-Friendly (12 reviews) ### What Do G2 Reviewers Say About Allego? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Allego, enjoying its intuitive interface and smooth integration of resources. - Users appreciate the **engaging interactive courses** and top-notch customer service offered by Allego, enhancing their experience. - Users praise Allego for its **excellent customer support** , noting their responsiveness and helpful solutions for various needs. - Users cherish the **intuitive design** of Allego, enhancing training and team alignment for better productivity. - Users highlight Allego's **significant time-saving capabilities** , enabling faster insights and efficient training across teams. **Cons:** - Users find the **learning curve steep** , with a cluttered interface and inadequate documentation posing challenges for beginners. - Users desire **more detailed video editing features** , improved analytics, and solutions for broken links and obstructive pop-out windows. - Users find the **cluttered and confusing interface** of Allego challenging, especially for newcomers learning the software. - Users find the **poor organization** of Allego's interface leads to confusion and overwhelms new users. - Users find Allego's interface to be **not user-friendly** , making navigation challenging, especially for newcomers. #### What Are Recent G2 Reviews of Allego? **"[Easy to Use with Stellar Support and AI-Driven Features](https://www.g2.com/survey_responses/allego-review-12798968)"** **Rating:** 4.5/5.0 stars *— Jeniffer G.* [Read full review](https://www.g2.com/survey_responses/allego-review-12798968) --- **"[Allego Boosts Sales Execution with Training, Coaching, and Peer Learning](https://www.g2.com/survey_responses/allego-review-13032529)"** **Rating:** 4.5/5.0 stars *— Giovane P.* [Read full review](https://www.g2.com/survey_responses/allego-review-13032529) --- #### What Are G2 Users Discussing About Allego? - [What is Allego used for?](https://www.g2.com/discussions/what-is-allego-used-for) ### 10. [Modjo](https://www.g2.com/products/modjo/reviews) Modjo is an AI sales workspace and conversation-based sales intelligence solution that helps sales teams capture, analyze, and act on customer interactions to improve sales execution and data accuracy. Modjo automatically captures customer conversations across calls, meetings, and emails, and transforms them into structured, actionable insights. By relying on real interaction data rather than manual reporting, Modjo provides sales teams with a clearer and more reliable view of what is actually happening in their deals, opportunity by opportunity. The platform is designed for B2B sales teams, including sales representatives, sales managers, and revenue operations teams. Modjo supports use cases across the entire sales cycle: meeting preparation, qualification, deal reviews, follow-ups, handovers between teams. Modjo reduces the time salespeople spend on reporting by automating low-value administrative tasks such as conversation summaries, CRM updates, follow-up drafts. This allows teams to focus more on customer engagement, deal strategy, and execution. Modjo integrates directly into existing sales tools and CRM systems, including HubSpot and Salesforce, ensuring adoption without requiring workflow changes. Modjo’s AI analyzes customer conversations to surface key elements such as risks, objections, stakeholder involvement, engagement signals, next steps. These insights help sales teams base decisions on factual data drawn from conversations rather than subjective notes or incomplete CRM fields. The platform includes ready-to-use AI agents designed to support common sales tasks such as meeting preparation, deal analysis, follow-ups, pipeline reviews, account handovers. These agents can also be customized to match a company’s sales methodology and processes. Today, more than 550 companies across Europe, including Doctolib, Bouygues Telecom, Pennylane, and Qonto, use Modjo to improve sales execution, increase data reliability, and support sales teams with conversation-based intelligence throughout the sales cycle. **Average Rating:** 4.7/5.0 **Total Reviews:** 88 **How Do G2 Users Rate Modjo?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.2/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Modjo?** - **Seller:** [Modjo](https://www.g2.com/sellers/modjo) - **Year Founded:** 2019 - **HQ Location:** Paris, FR - **Twitter:** @Modjo (46 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/modjoai/ (81 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 50% Small-Business, 42% Mid-Market #### What Are Modjo's Pros and Cons? **Pros:** - AI Summary (6 reviews) - Ease of Use (6 reviews) - Time-saving (6 reviews) - Automation (3 reviews) - Call Recording (3 reviews) **Cons:** - Accuracy Issues (2 reviews) - Admin Challenges (1 reviews) - AI Limitations (1 reviews) - Expensive (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Modjo? *AI-generated summary from verified user reviews* **Pros:** - Users value the **time-saving AI summaries** of Modjo, enhancing meeting focus and improving overall sales performance. - Users find Modjo's **ease of use** invaluable, enabling effective integrations and enhancing daily sales activities seamlessly. - Users appreciate the **time-saving benefits** of Modjo, allowing them to focus more on meaningful interactions during meetings. - Users value the **automation features** of Modjo, enhancing efficiency and saving time on routine tasks. - Users value the **call recording feature** of Modjo for effortless monitoring and insights into customer interactions. **Cons:** - Users note **accuracy issues** in Modjo's email generation, feeling they often sound overly AI-generated and inconsistent. - Users suggest improvement in the **branding and admin interface** of Modjo to enhance user experience and aesthetics. - Users note the **inability to suggest email follow-ups** and sometimes inaccurate summaries hinder its effectiveness. - Users feel Modjo is **expensive** , but recognize the value it offers justifies the price. - Users find the **learning curve steep** due to overwhelming insights and rapid feature updates requiring constant adaptation. #### What Are Recent G2 Reviews of Modjo? **"[“Ask Anything” + CRM Connectivity That Makes Meeting Prep Effortless](https://www.g2.com/survey_responses/modjo-review-12997102)"** **Rating:** 5.0/5.0 stars *— Jonathan D.* [Read full review](https://www.g2.com/survey_responses/modjo-review-12997102) --- **"[Modjo: Your Smart Assistant for Managing Meetings and Follow Ups](https://www.g2.com/survey_responses/modjo-review-12820437)"** **Rating:** 5.0/5.0 stars *— Samira K.* [Read full review](https://www.g2.com/survey_responses/modjo-review-12820437) --- #### What Are G2 Users Discussing About Modjo? - [What is Modjo used for?](https://www.g2.com/discussions/what-is-modjo-used-for) ### 11. [Mihup](https://www.g2.com/products/mihup/reviews) Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months. **Average Rating:** 4.7/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Mihup?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Mihup?** - **Seller:** [Mihup Communications Private Limited.](https://www.g2.com/sellers/mihup-communications-private-limited) - **Year Founded:** 2016 - **HQ Location:** Kolkata, India - **Twitter:** @mihup_ai (50 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mihup/ (103 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 59% Mid-Market, 25% Small-Business #### What Are Mihup's Pros and Cons? **Pros:** - Accuracy (18 reviews) - Ease of Use (14 reviews) - Features (11 reviews) - Customer Support (9 reviews) - Efficiency (9 reviews) **Cons:** - User Interface Issues (12 reviews) - Complexity (7 reviews) - Improvement Needed (7 reviews) - Learning Curve (7 reviews) - Poor UI Design (7 reviews) ### What Do G2 Reviewers Say About Mihup? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **accuracy** of Mihup, enhancing understanding of conversations and improving service quality efficiently. - Users find Mihup **very easy to use** , appreciating its user-friendly dashboard and automated report generation for call evaluations. - Users appreciate the **easy implementation and comprehensive analysis features** of Mihup, enhancing their overall experience. - Users highlight the **proactive and knowledgeable customer support** of Mihup, enhancing their experience and effectiveness. - Users commend Mihup for its **efficient AI assistant** , enhancing productivity and facilitating seamless multilingual interactions. **Cons:** - Users find the **user interface lacking** and suggest improvements for a better overall experience with Mihup. - Users find the **complexity of setup** challenging, especially for large datasets and advanced customization options. - Users find the **initial setup and training phase time-consuming** , suggesting improvements for faster onboarding and features. - Users find the **learning curve challenging** , requiring time to understand features and navigate the interface effectively. - Users find **poor UI design** problematic, describing the dashboard as messy and lacking responsiveness and clarity. #### What Are Recent G2 Reviews of Mihup? **"[Automates Audio Analysis, Boosts Service Quality](https://www.g2.com/survey_responses/mihup-review-12164341)"** **Rating:** 4.0/5.0 stars *— Erick Vincent Steve G.* [Read full review](https://www.g2.com/survey_responses/mihup-review-12164341) --- **"[Reliable Voice Intelligence Platform That Enhances Customer Experience and Insights](https://www.g2.com/survey_responses/mihup-review-11831951)"** **Rating:** 5.0/5.0 stars *— andré P.* [Read full review](https://www.g2.com/survey_responses/mihup-review-11831951) --- ### 12. [Sybill.ai](https://www.g2.com/products/sybill-ai/reviews) Sybill is a sophisticated AI solution tailored for sales teams, designed to enhance customer engagement and streamline deal management processes. By leveraging advanced artificial intelligence technologies, Sybill transforms the way sales professionals interact with data and clients, making it an essential tool for modern sales environments. This AI-driven platform is particularly beneficial for sales teams looking to optimize their workflows and improve communication with customers. It caters to a diverse audience, including small businesses and large enterprises, all seeking to enhance their sales strategies. Sybill's features are specifically designed to address common challenges faced by sales professionals, such as managing call notes, follow-ups, and CRM updates, thereby allowing teams to focus on building relationships rather than administrative tasks. One of the standout features of Sybill is 'Ask Sybill', which enables users to quickly understand key details from sales calls, including customer pain points and actionable items. This feature not only saves time but also ensures that critical information is captured accurately. Additionally, the Automated CRM Notes functionality allows sales representatives to have their notes automatically populated into their CRM systems, significantly boosting efficiency and reducing the risk of human error. Sybill also offers AI-Generated Follow-Up Emails, which streamline the communication process by allowing sales teams to spend more time engaging with clients rather than drafting emails. The platform's Automatic CRM updates cover over 30 fields, utilizing data from multiple calls and emails to keep customer records current and comprehensive. These capabilities contribute to enhanced win rates by providing immediate insights into call outcomes, enabling teams to strategize more effectively. Moreover, Sybill facilitates a faster ramp-up for new team members by increasing visibility into past interactions and customer data. This feature shortens the learning curve for new sales representatives, allowing them to become productive more quickly. Trusted by over 450 leading global companies, including industry giants, Sybill is recognized for its ability to elevate customer engagement and drive superior sales performance. By integrating Sybill into their operations, sales teams can harness the power of AI to enhance their effectiveness and achieve their goals. **Average Rating:** 4.8/5.0 **Total Reviews:** 147 **How Do G2 Users Rate Sybill.ai?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.0/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Sybill.ai?** - **Seller:** [Sybill](https://www.g2.com/sellers/sybill) - **Company Website:** https://www.sybill.ai - **Year Founded:** 2021 - **HQ Location:** Mountain View, US - **Twitter:** @sybill_ai (81 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sybill/ (54 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, CEO - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 66% Small-Business, 33% Mid-Market #### What Are Sybill.ai's Pros and Cons? **Pros:** - Accuracy (2 reviews) - Call Recording (2 reviews) - Ease of Use (2 reviews) - Time-saving (2 reviews) - Action Items (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - AI Limitations (1 reviews) - Call Issues (1 reviews) - Call Limitations (1 reviews) - Confusion (1 reviews) ### What Do G2 Reviewers Say About Sybill.ai? *AI-generated summary from verified user reviews* **Pros:** - Users value the **accuracy** of Sybill.ai, appreciating its precise meeting insights and seamless integration for enhanced productivity. - Users love the **quick and efficient call recording** feature of Sybill.ai, saving them significant time and effort. - Users appreciate the **ease of use** of Sybill.ai, finding the setup process and integrations remarkably efficient and seamless. - Users value the **time-saving capabilities** of Sybill.ai, allowing them to focus on tasks without missing critical follow-ups. - Users find the **engagement scoring feature** valuable for identifying areas of improvement and enhancing communication skills. **Cons:** - Users experience **accuracy issues** with Sybill.ai, leading to misclassification of calls and hampering functionality. - Users are frustrated by the **limitations of AI** , including inaccuracies and lack of integration that hinder productivity. - Users often face **call identification issues** with Sybill.ai, limiting the tool’s effectiveness in classifying various call types. - Users are frustrated by the **call limitations** of Sybill.ai, affecting their ability to efficiently manage recorded content. - Users find **content sharing of calls cumbersome** , which complicates the overall user experience with Sybill.ai. #### What Are Recent G2 Reviews of Sybill.ai? **"[Best Meeting Assistant That Saves Me a Ton of Time + Keeps My Messaging Sharp](https://www.g2.com/survey_responses/sybill-ai-review-11275732)"** **Rating:** 5.0/5.0 stars *— Mandy M.* [Read full review](https://www.g2.com/survey_responses/sybill-ai-review-11275732) --- **"[Sybill.ai Makes Meeting Notes Effortless with Transcripts and Action Items](https://www.g2.com/survey_responses/sybill-ai-review-12938321)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/sybill-ai-review-12938321) --- ### 13. [LivePerson](https://www.g2.com/products/liveperson/reviews) LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transformation, orchestrate conversations across all channels, departments and systems, supercharge agent productivity, and deliver more personalized, AI-empowered customer experiences. Our platform is built for large, highly-regulated, consumer-facing enterprises. Hundreds of the world’s leading brands — including HSBC, Burberry, Chipotle, and Virgin Media — use our Conversational Cloud® platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of generative AI and large language models(LLM) for better business outcomes. With LivePerson’s solutions, you can understand what customers want, connect to the right channels, assist your agents, and embrace AI-powered automation — all in service of your business and customers. Here are some of the business outcomes brands are seeing with LivePerson: - 2x uptick in employee efficiency - 10X conversions vs. traditional digital - 20% boost in customer satisfaction - 90% automation containment rates - 50% decrease in agent attrition rates With LivePerson, you have the world’s largest dataset at your fingertips. The Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. We help you turn your customers’ words into actionable data — and dollar signs for your business. **Average Rating:** 4.3/5.0 **Total Reviews:** 185 **How Do G2 Users Rate LivePerson?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.9/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.8/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind LivePerson?** - **Seller:** [LivePerson](https://www.g2.com/sellers/liveperson) - **Company Website:** https://www.liveperson.com/ - **Year Founded:** 1995 - **HQ Location:** New York, NY - **Twitter:** @LivePerson (10,758 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/164748/ (1,190 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Internet, Retail - **Company Size:** 43% Mid-Market, 33% Enterprise #### What Are LivePerson's Pros and Cons? **Pros:** - Features (35 reviews) - Ease of Use (31 reviews) - Helpful (28 reviews) - Artificial Intelligence (20 reviews) - Efficiency (19 reviews) **Cons:** - Learning Curve (21 reviews) - Complexity (14 reviews) - Steep Learning Curve (14 reviews) - Expensive (11 reviews) - Missing Features (10 reviews) ### What Do G2 Reviewers Say About LivePerson? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **solid AI support** of LivePerson, enhancing customer engagement and offering flexible communication options. - Users appreciate the **ease of use** of LivePerson, facilitating seamless personalized interactions and efficient ticket management. - Users appreciate the **helpful AI support** of LivePerson, enhancing customer engagement and simplifying communication channels. - Users appreciate the **fast response time** of LivePerson's AI integration, enhancing customer support efficiency significantly. - Users appreciate the **operational efficiency** of LivePerson, enhancing engagement, support, and overall customer experiences. **Cons:** - Users find the **complex learning curve** of LivePerson challenging, though documentation and support can assist. - Users face **complexity issues** with LivePerson's setup and interface, impacting onboarding and overall user experience. - Users find the **steep learning curve** of LivePerson challenging, especially during onboarding and with frequent updates. - Users find LivePerson to be **expensive** due to increased pricing and high resource requirements for implementation. - Users are disappointed by the **missing features** in LivePerson, which hinder functionality and reliability in their operations. #### What Are Recent G2 Reviews of LivePerson? **"[LivePerson: 24/7 AI Automation for Fast, Secure Omnichannel Customer Engagement](https://www.g2.com/survey_responses/liveperson-review-12275314)"** **Rating:** 4.5/5.0 stars *— Felice C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12275314) --- **"[Industry-Leading AI and True Omnichannel Messaging in One Powerful Platform](https://www.g2.com/survey_responses/liveperson-review-12211374)"** **Rating:** 4.0/5.0 stars *— Nataporn C.* [Read full review](https://www.g2.com/survey_responses/liveperson-review-12211374) --- ### 14. [Level AI](https://www.g2.com/products/level-ai/reviews) Level AI is the intelligence and orchestration layer for customer experience. We analyze 100% of customer interactions across voice, chat, email, and messaging to turn unstructured conversations into measurable insights and automation. From Voice of Customer and journey insights to automated quality, real-time coaching, and AI agents, Level AI helps teams improve customer outcomes, operational performance, and profitable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 211 **How Do G2 Users Rate Level AI?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.9/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.6/10 (Category avg: 8.7/10) **Who Is the Company Behind Level AI?** - **Seller:** [Level AI](https://www.g2.com/sellers/level-ai) - **Company Website:** https://thelevel.ai/ - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @TheLevelAI (204 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/level-ai (212 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Analyst, Supervisor - **Top Industries:** Consumer Services, Food & Beverages - **Company Size:** 56% Mid-Market, 32% Enterprise #### What Are Level AI's Pros and Cons? **Pros:** - Ease of Use (60 reviews) - Helpful (39 reviews) - Efficiency (32 reviews) - User Interface (29 reviews) - Accuracy (27 reviews) **Cons:** - Inaccuracy (17 reviews) - Slow Performance (14 reviews) - Accuracy Issues (11 reviews) - Translation Accuracy (11 reviews) - AI Inaccuracy (8 reviews) ### What Do G2 Reviewers Say About Level AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Level AI, enjoying its uncluttered interface and intuitive dashboard. - Users value the **helpfulness** of Level AI, enhancing customer service with quick, accurate information and user-friendly features. - Users value the **enhanced efficiency** of Level AI, enabling quicker access to insights and streamlined processes. - Users praise the **intuitive user interface** of Level AI, finding it easy to learn and navigate effectively. - Users value the **accuracy** of Level AI, which enhances customer interactions with prompt and precise information delivery. **Cons:** - Users experience **inaccuracies** in AI QA scores and face issues with delayed evaluations and visibility of scores. - Users experience **slow performance** , which hampers timely updates and complicates monitoring and coaching efforts. - Users highlight **accuracy issues** in Level AI, affecting evaluations, scores, and overall reliability of monitoring. - Users find the **translation accuracy lacking** due to occasional misinterpretations of accents and context, affecting insights. - Users report **AI inaccuracy** affecting scores and monitoring, with significant delays and issues capturing conversations accurately. #### What Are Recent G2 Reviews of Level AI? **"[Efficient Call Review with Handy Transcription, Needs Enhanced Details](https://www.g2.com/survey_responses/level-ai-review-11320627)"** **Rating:** 4.0/5.0 stars *— Verified User in Consumer Services* [Read full review](https://www.g2.com/survey_responses/level-ai-review-11320627) --- **"[Our Level AI Partnership has been a magical experience!](https://www.g2.com/survey_responses/level-ai-review-13022467)"** **Rating:** 4.5/5.0 stars *— Aaron H.* [Read full review](https://www.g2.com/survey_responses/level-ai-review-13022467) --- #### What Are G2 Users Discussing About Level AI? - [What is LevelAI used for?](https://www.g2.com/discussions/what-is-levelai-used-for) - 1 comment ### 15. [Natterbox](https://www.g2.com/products/natterbox/reviews) Natterbox is your Salesforce contact center made easy—an all-in-one voice and Omni-channel solution that seamlessly integrates within Salesforce to enhance customer experiences and streamline operations. Designed as a Salesforce native application, Natterbox empowers businesses to make voice a strategic component of their digital communication strategy, featuring IVR, click-to-dial, call recording, dynamic call routing, and voice transcription. With everything managed directly within Salesforce, Natterbox simplifies contact center operations and centralizes data to improve workflow efficiency. Beyond voice, Natterbox offers a fully integrated Omni-channel approach, supporting SMS, WhatsApp, and other digital channels. This enables businesses to engage customers on their preferred platforms, delivering consistent and high-quality service across every touchpoint. With a unified view of all interactions, agents can effortlessly manage conversations within Salesforce, boosting both responsiveness and customer satisfaction. Natterbox’s advanced AI capabilities further enhance contact center efficiency. Our AI Call Coaching feature automates call scoring, provides detailed rationales, and delivers actionable insights, promoting continuous improvement for agents and teams. Additionally, AI Assist minimizes post-call administrative tasks by automating wrap-ups, suggesting next best actions, and ensuring CRM data integrity. This allows agents to dedicate more time to meaningful customer interactions, maximizing productivity and enhancing customer relationships. With Natterbox, businesses gain complete visibility into their Omni-channel and voice operations, leveraging tools that improve productivity, personalize interactions, and support data-driven decisions. From easy implementation to daily management, Natterbox makes your contact center simple to operate, powerful, and strategically impactful for driving customer success. **Average Rating:** 4.4/5.0 **Total Reviews:** 129 **How Do G2 Users Rate Natterbox?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.7/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Natterbox?** - **Seller:** [Natterbox Limited](https://www.g2.com/sellers/natterbox-limited) - **Company Website:** https://www.natterbox.com/ - **Year Founded:** 2010 - **HQ Location:** London, England - **Twitter:** @Natterbox (1,508 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/natterbox-limited/ (129 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Administrator - **Top Industries:** Financial Services, Staffing and Recruiting - **Company Size:** 57% Mid-Market, 31% Small-Business #### What Are Natterbox's Pros and Cons? **Pros:** - Helpful (6 reviews) - Customer Support (5 reviews) - Features (5 reviews) - CRM Integration (4 reviews) - Ease of Use (4 reviews) **Cons:** - Call Limitations (3 reviews) - AI Limitations (2 reviews) - Call Issues (2 reviews) - Chat Functionality Issues (2 reviews) - Complexity (2 reviews) ### What Do G2 Reviewers Say About Natterbox? *AI-generated summary from verified user reviews* **Pros:** - Users praise Natterbox for its **ease of administration** and swift adjustments to call routing based on business needs. - Users value the **helpful customer support** from Natterbox, which enhances their experience and overall satisfaction. - Users value Natterbox's **native Salesforce integration** and **omnichannel features** that enhance productivity and streamline operations. - Users appreciate the **seamless CRM integration** of Natterbox with Salesforce, significantly enhancing productivity and operational efficiency. - Users find Natterbox to be **extremely user-friendly** , with smooth integration and quick adjustments for call management. **Cons:** - Users face **call limitations** with Natterbox, such as difficulties in transferring and managing call audio settings. - Users highlight the **glitchy AI implementation** of Natterbox, suggesting a need for improved support and guidance during transitions. - Users report **inconsistent call quality** and occasional delays in call routing, seeking improvements for a better experience. - Users experience **chat functionality issues** with Natterbox, causing complications during calls and transfers. - Users find the **complexity of setup and configuration** challenging, warranting better support for a smoother transition. #### What Are Recent G2 Reviews of Natterbox? **"[Seamless CRM Integration, Stellar Support, and Rock Solid Call Quality](https://www.g2.com/survey_responses/natterbox-review-13110224)"** **Rating:** 5.0/5.0 stars *— India M.* [Read full review](https://www.g2.com/survey_responses/natterbox-review-13110224) --- **"[Native Salesforce Integration with best in class calling capabilities](https://www.g2.com/survey_responses/natterbox-review-12191413)"** **Rating:** 5.0/5.0 stars *— Aneel Y.* [Read full review](https://www.g2.com/survey_responses/natterbox-review-12191413) --- #### What Are G2 Users Discussing About Natterbox? - [What is your experience with Natterbox for voice solutions, and how does it integrate with your CRM?](https://www.g2.com/discussions/what-is-your-experience-with-natterbox-for-voice-solutions-and-how-does-it-integrate-with-your-crm) - [What is Salesforce voice?](https://www.g2.com/discussions/what-is-salesforce-voice) - 1 comment - [Does Vonage integration with Salesforce?](https://www.g2.com/discussions/does-vonage-integration-with-salesforce) - [How much does natterbox cost?](https://www.g2.com/discussions/how-much-does-natterbox-cost) - [What does Natterbox do?](https://www.g2.com/discussions/what-does-natterbox-do) ### 16. [evaluagent](https://www.g2.com/products/evaluagent/reviews) evaluagent gives contact centers a single platform for AutoQA and Conversation Intelligence – so you can score every interaction automatically, uncover what's really happening across your customer conversations, and take action that actually improves performance. Built around AutoQA at its core, evaluagent scores every interaction automatically from day one. Add Conversation Intelligence and you unlock a deeper layer of insight – understanding not just how conversations are handled, but what they reveal about your customers, your processes, and where to act next. And as AI agents become part of your operation, evaluagent's AI Agent Observability gives you the same visibility and governance across automated interactions that you already have for your human team. Get up and running quickly Connect evaluagent to your existing tech stack in minutes. We integrate with Five9, Genesys, 8x8, Salesforce, Intercom, Talkdesk, Amazon Connect, Puzzel, Freshdesk, Aircall, and more – so you're not starting from scratch. An intuitive interface means your team can hit the ground running, with dashboards and reports that are easy to understand and share. Need to push data further? Connect seamlessly to Power BI, Tableau, Looker, Metabase, and more. Score 100% of interactions automatically Handle growing conversation volumes without growing your team. Fully customizable AI scorecards evaluate every interaction across every channel, automatically flagging priority conversations for human review where it matters most. Turn conversations into intelligence Analyze every call, chat, email, and more to identify patterns, understand root causes, and predict CX trends – all without manual effort. Insights are easy to share across teams so everyone's working from the same picture. Improve agent performance, consistently Objective, consistent scoring across all channels – paired with an integrated LMS – means coaching is targeted, timely, and fair. Whether you're developing human agents or AI ones, evaluagent helps your team improve continuously, not just reactively. Build a culture agents actually want to be part of Fair evaluations, gamified recognition, and personalized feedback give agents a clear sense of how they're doing and where they're headed. Better engagement leads to better retention – and better experiences for your customers. **Average Rating:** 4.5/5.0 **Total Reviews:** 437 **How Do G2 Users Rate evaluagent?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.9/10 (Category avg: 8.7/10) **Who Is the Company Behind evaluagent?** - **Seller:** [EvaluAgent](https://www.g2.com/sellers/evaluagent) - **Company Website:** https://www.evaluagent.com/ - **Year Founded:** 2012 - **HQ Location:** Middlesbrough, GB - **Twitter:** @evaluagent (1,109 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2505438/ (53 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Quality Assurance Manager, Ambassador - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Mid-Market, 17% Small-Business #### What Are evaluagent's Pros and Cons? **Pros:** - Ease of Use (81 reviews) - Helpful (39 reviews) - User Interface (34 reviews) - Improvement (24 reviews) - Navigation Ease (24 reviews) **Cons:** - Missing Features (15 reviews) - Layout Issues (14 reviews) - Not Intuitive (13 reviews) - Complexity (12 reviews) - Filtering Issues (12 reviews) ### What Do G2 Reviewers Say About evaluagent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of EvaluAgent, benefiting from clear checklists and user-friendly feedback options. - Users find evaluagent **user-friendly and helpful** , enjoying its straightforward setup and valuable insights for support conversations. - Users love the **user-friendly interface** of evaluagent, making it easy to navigate and enhancing learning experiences. - Users value the **intuitive design** of EvaluAgent, finding it easy to enhance customer service skills through straightforward feedback. - Users value the **easy navigation** of EvaluAgent, allowing quick access to essential features and insights effortlessly. **Cons:** - Users note the **missing features** in Evaluagent, particularly for messaging and advanced reporting options. - Users note **layout issues** with EvaluAgent, citing difficulties in navigation and a need for a more modern design. - Users find EvaluAgent's interface to be **not intuitive** , making navigation challenging and frustrating, especially for newcomers. - Users find the **complexity of features** to be overwhelming, making navigation and onboarding more difficult than necessary. - Users find the **filtering issues** in Evaluagent challenging, complicating the management of reports and data views. #### What Are Recent G2 Reviews of evaluagent? **"[Combines Automation with Actionable Insights for QA](https://www.g2.com/survey_responses/evaluagent-review-12574995)"** **Rating:** 5.0/5.0 stars *— Wilson L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-12574995) --- **"[User-Friendly Features That Transformed Our Call Center Operations](https://www.g2.com/survey_responses/evaluagent-review-13017982)"** **Rating:** 4.5/5.0 stars *— Imelda L.* [Read full review](https://www.g2.com/survey_responses/evaluagent-review-13017982) --- #### What Are G2 Users Discussing About evaluagent? - [What is EvaluAgent used for?](https://www.g2.com/discussions/what-is-evaluagent-used-for) - 2 comments ### 17. [Momentum](https://www.g2.com/products/momentum-momentum/reviews) Momentum is an Revenue Orchestration Platform that listens to your customer and prospect conversations, extracts key insights, and automatically takes action—communicating with your systems and teams in real time. Revenue teams today are drowning in conversations, but 99% of what’s said never makes it into a CRM. Insights get buried in call recordings, manual data entry is inconsistent, and teams operate in silos—leading to missed opportunities, bad handoffs, and slow deal cycles. Momentum fixes this by automating workflows and communication across teams. Our AI Agents analyze calls, emails, and meetings, then push the right information—product feedback, churn risk, competitor mentions, objections, and deal blockers—to the teams that need to know, exactly when they need to know it. No extra tools. No added complexity. Just seamless orchestration between Sales, RevOps, CS, and Product to move faster and win more. With pre-built workflows like automated deal desk approvals, Slack-based deal rooms, and real-time CRM updates, Momentum ensures your teams aren’t just capturing data—they’re acting on it. **Average Rating:** 4.6/5.0 **Total Reviews:** 101 **How Do G2 Users Rate Momentum?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Momentum?** - **Seller:** [Momentum](https://www.g2.com/sellers/momentum) - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **Twitter:** @dealmomentum (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/dealmomentum/ (43 employees on LinkedIn®) - **Ownership:** JSE:MTM **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 70% Mid-Market, 20% Enterprise #### What Are Momentum's Pros and Cons? **Pros:** - Ease of Use (24 reviews) - Helpful (21 reviews) - Automation (16 reviews) - Integrations (14 reviews) - Customer Support (13 reviews) **Cons:** - Inaccuracy (10 reviews) - Performance Issues (8 reviews) - Accuracy Issues (6 reviews) - Call Issues (6 reviews) - Data Inaccuracy (6 reviews) ### What Do G2 Reviewers Say About Momentum? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Momentum, making call transcription and team collaboration seamless and efficient. - Users value the **super collaborative and responsive team** at Momentum, enhancing their automation experience significantly. - Users value the **automation features** of Momentum, enhancing productivity and streamlining communication during Zoom meetings. - Users value the **seamless integration** of Momentum with Zoom, enhancing productivity and facilitating efficient communication during meetings. - Users highlight the **exceptional customer support** of Momentum, enhancing collaboration and simplifying RevOps tasks significantly. **Cons:** - Users find **inaccuracy in language support** and functionality, affecting the effectiveness of Momentum across different languages. - Users experience **performance issues** like glitches and inconsistent results, which hinder a seamless overall experience. - Users highlight significant **accuracy issues** with Momentum's AI, affecting insights and transcription reliability across different languages. - Users face **call issues** , including connectivity problems and unclear permission settings, hindering effective communication and functionality. - Users express concerns about **data inaccuracy** , including issues with call mapping and insufficient reporting capabilities. #### What Are Recent G2 Reviews of Momentum? **"[Revolutionized Salesforce Integration with Stellar Support](https://www.g2.com/survey_responses/momentum-review-12813533)"** **Rating:** 5.0/5.0 stars *— Alex S.* [Read full review](https://www.g2.com/survey_responses/momentum-review-12813533) --- **"[What a timesaver! A must-have tool for an AM or AE](https://www.g2.com/survey_responses/momentum-review-11568946)"** **Rating:** 4.5/5.0 stars *— Kaisa S.* [Read full review](https://www.g2.com/survey_responses/momentum-review-11568946) --- ### 18. [Attention](https://www.g2.com/products/attention/reviews) Attention is an AI-native revenue orchestration platform designed to transform sales conversations into actions that drive deal closures — in real time, across your entire sales org. The platform integrates seamlessly with Zoom, Google Meet, and Microsoft Teams, as well as your CRM and email providers, to automatically capture every call and point of context so that no insight is ever lost. By transforming verbal interactions into structured, actionable data, Attention empowers sales teams to make smarter decisions and move faster at every stage of the revenue cycle. The platform serves sales representatives, team leaders, and revenue organizations looking to eliminate manual work, improve performance, and forecast with confidence. Its feature set spans call recording, CRM management, pipeline intelligence, coaching, and forecasting — covering the full revenue workflow in a single platform. Key features and capabilities include: CRM Autopopulation — Uses custom prompts to extract structured findings from every conversation and fill any CRM field the moment a call ends, maintaining a living, present-value record that updates continuously as new context emerges. Every field change is fully auditable, with a complete history of which conversations drove each update. Super Agent — Allows users to query a specific deal, account, or their entire recorded sales history in plain language and receive a structured, evidence-backed answer in seconds, without manually searching recordings or relying on incomplete notes. Scoring & Scorecards — Fully flexible scorecards built on custom prompts, with AI that automatically applies the right scorecard to the right call based on methodology and playbooks — making it straightforward to evaluate new initiatives and track rep development over time. Coaching — Surfaces where each rep excels and where they need development, with evidence drawn directly from call transcripts rather than manager observation alone. Forecasting — Grounds pipeline projections in what is actually being said in the field, with AI assigning forecast categories according to defined playbooks rather than relying on rep self-reporting. Attention also includes follow-up automation through a library of Revenue Agents, allowing teams to select pre-built automations or create custom ones using natural language. Generalized Insights synthesizes patterns across hundreds of conversations to surface organizational intelligence on demand. Together, these capabilities give revenue teams a more accurate, complete view of their pipeline and a systematic way to improve performance at every level of the organization. **Average Rating:** 4.6/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Attention?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Attention?** - **Seller:** [Attention](https://www.g2.com/sellers/attention) - **Company Website:** https://www.attention.com - **Year Founded:** 2021 - **HQ Location:** New York - **Twitter:** @tryattention (237 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/attentiontech (91 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 58% Mid-Market, 37% Small-Business #### What Are Attention's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Automation (15 reviews) - Helpful (15 reviews) - Customer Support (14 reviews) - Time-saving (13 reviews) **Cons:** - Missing Features (4 reviews) - Learning Curve (2 reviews) - Limited Features (2 reviews) - Linking Issues (2 reviews) - Poor Customer Support (2 reviews) ### What Do G2 Reviewers Say About Attention? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Attention, enhancing productivity and simplifying sales processes effortlessly. - Users commend the **efficiency of automation** in Attention, enhancing productivity and streamlining sales processes significantly. - Users find Attention **incredibly helpful** , appreciating quick support and actionable insights that significantly enhance their sales process. - Users commend the **swift and comprehensive customer support** that effectively addresses queries and implements feedback. - Users value the **time-saving features** of Attention, automating tasks and enhancing communication efficiency effortlessly. **Cons:** - Users find the **missing features** such as a native HubSpot app and full mobile support limiting for their needs. - Users face a significant **learning curve** initially, but find the experience improves after proper setup. - Users find the **limited features** of Attention a drawback, especially lacking a full mobile app and team functionalities. - Users experience **linking issues** with HubSpot deals initially, but support is quick to resolve problems effectively. - Users report a lack of **customer support** , highlighting overcharging issues and unreliable call recording resolutions. #### What Are Recent G2 Reviews of Attention? **"[Genuinely saves the team hours every week](https://www.g2.com/survey_responses/attention-review-12724016)"** **Rating:** 4.0/5.0 stars *— Joaquin R.* [Read full review](https://www.g2.com/survey_responses/attention-review-12724016) --- **"[Instant, Insightful Call Summaries That Capture Strengths, Weaknesses, and Key Meeting Highlights](https://www.g2.com/survey_responses/attention-review-12475752)"** **Rating:** 4.0/5.0 stars *— Elad F.* [Read full review](https://www.g2.com/survey_responses/attention-review-12475752) --- ### 19. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) Revenue.io is a Salesforce-native revenue platform that unifies sales engagement, sales dialer, conversation intelligence, sales enablement, revenue intelligence, and real-time coaching in a single system. Unlike standalone tools that sit outside the CRM and sync data back later, Revenue.io operates directly inside Salesforce. Every call, email, meeting, and engagement signal is captured and recorded in the CRM in real time. The platform is designed to improve sales execution while preserving Salesforce as the system of record. Learn more at www.revenue.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 569 **How Do G2 Users Rate Revenue.io?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.4/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10) **Who Is the Company Behind Revenue.io?** - **Seller:** [Revenue.io](https://www.g2.com/sellers/revenue-io) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, CA - **Twitter:** @revenue_io (4,277 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2625815/ (102 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative, Account Executive - **Top Industries:** Computer Software, Financial Services - **Company Size:** 59% Mid-Market, 22% Small-Business #### What Are Revenue.io's Pros and Cons? **Pros:** - Customer Support (32 reviews) - Ease of Use (28 reviews) - Helpful (28 reviews) - Easy Setup (25 reviews) - Salesforce Integration (25 reviews) **Cons:** - Call Issues (10 reviews) - Missing Features (8 reviews) - Limited Features (7 reviews) - Connection Issues (6 reviews) - Dialer Issues (6 reviews) ### What Do G2 Reviewers Say About Revenue.io? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Revenue.io, delivering fast, friendly, and effective assistance whenever needed. - Users find Revenue.io **very easy to use and intuitive** , streamlining workflows and enhancing team productivity effortlessly. - Users commend the **exceptional support** from Revenue.io, with responsive, friendly assistance enhancing their experience significantly. - Users highlight the **easy setup process** with Revenue.io, enjoying seamless implementation and exceptional support from the team. - Users value the **seamless Salesforce integration** , which enhances efficiency and minimizes admin work in sales operations. **Cons:** - Users experience **call issues** like headset disconnections and challenges tracking call history, affecting usability during meetings. - Users desire **missing advanced features** in Revenue.io, including AI enhancements and better support communication options. - Users find the **limited features** of Revenue.io restrict their integration options and overall mobile experience. - Users face **connection issues** with Revenue.io, experiencing dropped calls and unreliable mobile functionality. - Users experience **dialer issues** , such as trouble locating calls and tracking recent contacts efficiently. #### What Are Recent G2 Reviews of Revenue.io? **"[Effortless Sales Automation with Salesforce Integration](https://www.g2.com/survey_responses/revenue-io-review-12801480)"** **Rating:** 4.5/5.0 stars *— Alex M.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-12801480) --- **"[Empowers Sales with Easy Call Review and Coaching](https://www.g2.com/survey_responses/revenue-io-review-13020882)"** **Rating:** 5.0/5.0 stars *— Angelique G.* [Read full review](https://www.g2.com/survey_responses/revenue-io-review-13020882) --- #### What Are G2 Users Discussing About Revenue.io? - [What is Revenue.io used for?](https://www.g2.com/discussions/revenue-io-what-is-revenue-io-used-for) - [What is Revenue.io used for?](https://www.g2.com/discussions/what-is-revenue-io-used-for) ### 20. [Grain](https://www.g2.com/products/grain/reviews) Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, Google Meet, and Microsoft Teams to automate note-taking, record-keeping, and insight capture from every customer conversation. Grain ensures that no important detail, request, or moment of insight is ever lost, helping teams stay aligned and data-driven across every interaction. Conversation Intelligence Grain was designed with mid-market sales teams in mind. Transform everyday customer conversations into actionable revenue drivers by automatically identifying coaching opportunities, capturing key insights, and syncing them directly to your CRM to keep deals moving forward. With built-in automation and smart integration, Grain is free to start, simple to deploy, and cost-effective to scale across your entire organization. Superpower Your AEs Empower your account executives with AI-generated insights that drive results. Automatically update CRM properties, detect winning deal patterns using the “Deals” feature, and close more opportunities with meaningful, contextual data. Generate personalized follow-up emails in one click using meeting context, and instantly sync summaries and conversation details across your entire CRM ecosystem. Change Customer Success Send AI-driven customer feedback directly to sales, product, or leadership with a single click. Use Grain features like “Trackers” and “Ask,” along with MCP to highlight, share, and organize customer sentiment, requests, and milestones, ensuring teams stay aligned on what customers truly care about. Build Better Products Transform real customer conversations into context-informed deliverables including product briefs, roadmaps, and sprint plans. Keep teams connected with automatic Slack updates summarizing insights, next steps, and decisions. Grain helps you build better products and stronger customer relationships, faster. **Average Rating:** 4.6/5.0 **Total Reviews:** 304 **How Do G2 Users Rate Grain?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.8/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Grain?** - **Seller:** [Grain Intelligence](https://www.g2.com/sellers/grain-intelligence) - **Year Founded:** 2018 - **HQ Location:** San Francisco, US - **Twitter:** @grainhq (1,984 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/grainhq/ (90 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Student, CEO - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are Grain's Pros and Cons? **Pros:** - Accuracy (3 reviews) - CRM Integration (3 reviews) - Customization (3 reviews) - Note-taking (3 reviews) - Salesforce Integration (3 reviews) **Cons:** - Integration Issues (4 reviews) - AI Inaccuracy (2 reviews) - AI Limitations (2 reviews) - Call Issues (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About Grain? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high transcription accuracy** of Grain, enhancing workflow and improving meeting documentation significantly. - Users love the **seamless CRM integration** of Grain, saving time and enhancing productivity with ease. - Users value the **customization options** in Grain, allowing tailored templates that enhance their note-taking and workflows. - Users love the **smart note-taking capabilities** of Grain, appreciating its efficiency and superior quality over competitors. - Users praise Grain for its **seamless integration with HubSpot** , which enhances workflow and saves valuable time during sales calls. **Cons:** - Users experience **integration issues** with Productboard and CRMs, requiring extra effort for seamless usage. - Users feel that the **AI inaccuracy** limits Grain's effectiveness, hindering integration with project management tools. - Users feel the **AI tooling limitations** hinder more effective integration and application in project management workflows. - Users experience **call issues** where meetings and calls cannot be easily distinguished, complicating their usage of Grain. - Users find Grain to be **expensive** , especially for smaller teams needing access to essential features. #### What Are Recent G2 Reviews of Grain? **"[Grain Is Indispensable for My Content Team](https://www.g2.com/survey_responses/grain-review-12852818)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/grain-review-12852818) --- **"[Grain is a must-have tool for any customer-facing team](https://www.g2.com/survey_responses/grain-review-12799111)"** **Rating:** 5.0/5.0 stars *— Maksym P.* [Read full review](https://www.g2.com/survey_responses/grain-review-12799111) --- #### What Are G2 Users Discussing About Grain? - [What is grain company?](https://www.g2.com/discussions/what-is-grain-company) - [How do you use grain recording?](https://www.g2.com/discussions/how-do-you-use-grain-recording) - 1 comment - [Is Grain Zoom free?](https://www.g2.com/discussions/is-grain-zoom-free) - [What is Grain software?](https://www.g2.com/discussions/what-is-grain-software) ### 21. [Outdoo AI](https://www.g2.com/products/outdoo-ai/reviews) Outdoo is the enterprise AI training and roleplay platform for customer-facing teams, designed to translate training into execution and measurable revenue outcomes. By connecting AI Tutor-led learning, pre-call roleplays, real customer conversations, and post-call analysis, Outdoo closes the loop from preparation to performance. Outdoo AI delivers realistic multi-persona and video roleplays, AI Tutors that transform resources into live training, and unified AI scorecards that apply the same methodology across training and real customer conversations. With workflow simulation, personalized learning paths, SCORM and xAPI support, and 120+ integrations, Outdoo helps organizations drive consistent performance at scale. Trusted by 250+ enterprises worldwide, including Globe Life, Cvent, Invitation Homes, and Keller Williams. Ranked #1 in customer satisfaction on G2. Key features include: \* AI-powered roleplay simulations grounded in real customer scenarios \* Unified scorecards for both practice sessions and live interactions \* Personalized micro-learning tied to skill gaps \* Manager dashboards for tracking readiness and coaching effectiveness \* Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance. **Average Rating:** 4.6/5.0 **Total Reviews:** 168 **How Do G2 Users Rate Outdoo AI?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Outdoo AI?** - **Seller:** [Outdoo AI](https://www.g2.com/sellers/outdoo-ai) - **Company Website:** https://www.outdoo.ai/ - **Year Founded:** 2022 - **HQ Location:** San Francisco, US - **Twitter:** @OutdooAI (68 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/outdooai/ (21 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Executive - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Small-Business, 45% Mid-Market #### What Are Outdoo AI's Pros and Cons? **Pros:** - Ease of Use (67 reviews) - Helpful (47 reviews) - Recording (40 reviews) - Call Recording (36 reviews) - AI Summary (34 reviews) **Cons:** - Call Issues (17 reviews) - Accuracy Issues (15 reviews) - AI Inaccuracy (15 reviews) - Missing Features (11 reviews) - Recording Issues (11 reviews) ### What Do G2 Reviewers Say About Outdoo AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Outdoo AI, making data analysis and call management straightforward and efficient. - Users find Outdoo AI to be a **helpful mentor** , greatly enhancing their sales pitch and objection handling skills. - Users value the **effective call recordings** of Outdoo AI, facilitating focused reviews and team performance improvements. - Users value the **detailed and concise call summaries** provided by Outdoo AI, enhancing focus during discussions. - Users appreciate the **time-saving call summaries** that provide clear insights and highlight main discussion points effectively. **Cons:** - Users experience **call issues** such as unfair grading and confusion with call participation and recording notifications. - Users report **accuracy issues** with ratings on calls, leading to confusion and mixed results in assessments. - Users find the **AI inaccuracies** in Outdoo AI concerning, as it often misinterpret call content and ratings. - Users note a lack of **customizable analytics** and CRM integrations, affecting usability and functionality of Outdoo AI. - Users report **recording issues** such as inaccurate transcriptions and delays in processing times, affecting overall usability. #### What Are Recent G2 Reviews of Outdoo AI? **"[Outdoo gives us unparalleled visibility into Sales conversations and pipeline progress](https://www.g2.com/survey_responses/outdoo-ai-review-11528226)"** **Rating:** 4.5/5.0 stars *— Luka B.* [Read full review](https://www.g2.com/survey_responses/outdoo-ai-review-11528226) --- **"[User-Friendly Automation That Boosts Productivity](https://www.g2.com/survey_responses/outdoo-ai-review-12971039)"** **Rating:** 4.5/5.0 stars *— Kishan K.* [Read full review](https://www.g2.com/survey_responses/outdoo-ai-review-12971039) --- #### What Are G2 Users Discussing About Outdoo AI? - [What is MeetRecord used for?](https://www.g2.com/discussions/what-is-meetrecord-used-for) - 1 comment ### 22. [Clari](https://www.g2.com/products/clari/reviews) Clari+Salesloft is a category-transforming AI company architecting the future of revenue. By building the world’s first Predictive Revenue System, we help organizations move beyond fragmented applications and systems of record to a model that continuously drives and adapts revenue execution. Our platform captures deal data signals, and uses tailor-built AI to create the right context and drive action across sales teams. Instead of disconnected insights and siloed workflows, sales teams operate with shared understanding, faster decisions, and execution that stays aligned to the business. Trusted by thousands of enterprises including Adobe, 3M, IBM, and Zoom, Clari+Salesloft powers the forecast, surfaces pipeline risk, and drives proactive execution—returning thousands of hours to the field and enabling predictable, scalable growth. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,503 **How Do G2 Users Rate Clari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.1/10 (Category avg: 8.5/10) - **AI Text Summarization:** 7.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Clari?** - **Seller:** [Salesloft](https://www.g2.com/sellers/salesloft) - **Year Founded:** 2011 - **HQ Location:** Atlanta, GA - **Twitter:** @Salesloft (18,437 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2296178/ (1,097 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Mid-Market, 41% Enterprise #### What Are Clari's Pros and Cons? **Pros:** - Ease of Use (722 reviews) - Forecasting (486 reviews) - Features (365 reviews) - Salesforce Integration (326 reviews) - Helpful (287 reviews) **Cons:** - Limitations (186 reviews) - Limited Customization (150 reviews) - Learning Curve (147 reviews) - Missing Features (147 reviews) - Salesforce Integration (131 reviews) ### What Do G2 Reviewers Say About Clari? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Clari for forecasting, appreciating its intuitive interface and seamless updates. - Users appreciate the **ease of use** in Clari's Forecasting, allowing quick updates and excellent tracking against quotas. - Users appreciate Clari for its **real-time updates and seamless Salesforce integration** , enhancing workflow efficiency and visibility in sales opportunities. - Users find the **Salesforce integration** invaluable for streamlined data management and enhanced forecasting capabilities within Clari. - Users find Clari **incredibly helpful** for easy forecasting and effective revenue management, simplifying admin tasks significantly. **Cons:** - Users experience **customization limitations** with Clari, making it difficult to meet unique business needs effectively. - Users find **limited customization** in Clari, hindering tailored solutions for unique business needs and team insights. - Users experience a **steep learning curve** with Clari due to initial configuration and a confusing UI layout. - Users find **missing features** in Clari, with limitations in filtering, customization, and mobile app functionality affecting their experience. - Users experience **inconsistent Salesforce data reflection** in Clari, leading to confusion and potential errors in reporting. #### What Are Recent G2 Reviews of Clari? **"[Clari has met and exceed our expectations for our GTM Oganization](https://www.g2.com/survey_responses/clari-review-10775002)"** **Rating:** 4.0/5.0 stars *— Eric M.* [Read full review](https://www.g2.com/survey_responses/clari-review-10775002) --- **"[Clari Platform Review from a RevOps Perspective](https://www.g2.com/survey_responses/clari-review-12400239)"** **Rating:** 5.0/5.0 stars *— Matt D.* [Read full review](https://www.g2.com/survey_responses/clari-review-12400239) --- #### What Are G2 Users Discussing About Clari? - [How does Groove's integration with Clari enhance sales and revenue operations?](https://www.g2.com/discussions/how-does-groove-s-integration-with-clari-enhance-sales-and-revenue-operations) - 1 comment - [How is Groove, a Clari Company being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-groove-a-clari-company-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - [How do I add groove to Gmail?](https://www.g2.com/discussions/how-do-i-add-groove-to-gmail) - 1 comment - [How much does groove cost?](https://www.g2.com/discussions/how-much-does-groove-cost) - 1 comment, 1 upvote - [What groove means in music?](https://www.g2.com/discussions/what-groove-means-in-music) - 7 comments ### 23. [Infinity Call Tracking](https://www.g2.com/products/infinity-call-tracking/reviews) Built by marketers for marketers, Infinity’s AI-powered call tracking shows you what happens before, during, and after every call, so you can: • Fill attribution blind spots and get credit for the true impact of your work • Improve targeting with high-intent, first-party data • Cut waste to reduce cost-per-lead and drive down acquisition costs • Improve performance across PPC, SEO, and Paid Social • Create better customer experiences • Boost conversion rates at the top and bottom of your funnel Infinity’s granular visitor-level call tracking and conversation analytics are ISO 27001 and PCI DSS Certified. Handling millions of calls across 75 countries and industry-leading security makes sure the data from every single one of them stays secure. The Infinity platform has been built by a multi-award-winning development team with the support of major cloud partners like Google and AWS. Their collective expertise ensures market-leading reliability. Backed by a highly decorated customer success team that spans the UK, Europe, and the USA, users are fully supported as they strive to make smarter decisions and provide a better customer experience. An open API and a complete set of out-of-the-box integrations make it easy for users to send call data into key platforms, share customer journeys and insights that aid closing with call handling teams, and improve conversion rates throughout the funnel. Key results users have achieved include: • 79% increase in conversions for Flight Centre • 64% reduction in Customer Acquisition Costs (CAC) for Pendragon • 50% reduction in call centre costs for Access Self Storage **Average Rating:** 4.6/5.0 **Total Reviews:** 146 **How Do G2 Users Rate Infinity Call Tracking?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 7.8/10 (Category avg: 8.6/10) - **Customer Scoring:** 8.3/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Infinity Call Tracking?** - **Seller:** [Infinity Tracking](https://www.g2.com/sellers/infinity-tracking) - **Year Founded:** 2010 - **HQ Location:** Reigate, Surrey - **Twitter:** @_infinity_co (1,054 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/947411/ (423 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Marketing Manager - **Top Industries:** Marketing and Advertising, Leisure, Travel & Tourism - **Company Size:** 46% Mid-Market, 28% Small-Business #### What Are Infinity Call Tracking's Pros and Cons? **Pros:** - Customer Support (20 reviews) - Call Tracking (17 reviews) - Reporting (15 reviews) - Helpful (14 reviews) - Easy Integrations (12 reviews) **Cons:** - Expensive (5 reviews) - Inaccurate Reporting (4 reviews) - Inadequate Reporting (4 reviews) - Call Limitations (3 reviews) - Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Infinity Call Tracking? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **responsive and helpful customer support** from Infinity Call Tracking, enhancing user experience and learning. - Users appreciate the **ease of reporting and accurate attribution** with Infinity Call Tracking, enhancing campaign tracking efficiency. - Users value the **detailed reporting** of Infinity Call Tracking, enhancing their ability to track performance and revenue accurately. - Users appreciate the **responsive support** from Infinity Call Tracking, enhancing their experience and solving client issues effectively. - Users value the **easy integrations** of Infinity Call Tracking, enhancing marketing strategies and boosting campaign performance. **Cons:** - Users find the **pricing high** for Infinity Call Tracking, particularly for boutique marketers considering its value. - Users experience **inaccurate reporting** in data, often facing issues with setup and confusing help documentation. - Users express concerns about the **inadequate reporting** features, facing difficulties with data discrepancies and confusing documentation. - Users face **call limitations** due to local regulations, impacting their overall experience with Infinity Call Tracking. - Users find the **learning curve steep** , with some features and report locations causing confusion and frustration. #### What Are Recent G2 Reviews of Infinity Call Tracking? **"[Bridges the ROI Gap for Calls, But Pricing Clarity without knowing call volumes can be hard](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642)"** **Rating:** 5.0/5.0 stars *— Stuart L.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-11878642) --- **"[Valuable Insights and Outstanding Support](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859)"** **Rating:** 5.0/5.0 stars *— Demi F.* [Read full review](https://www.g2.com/survey_responses/infinity-call-tracking-review-12043859) --- #### What Are G2 Users Discussing About Infinity Call Tracking? - [Do you recommend Infinity Call Tracking for businesses looking to improve their call analytics?](https://www.g2.com/discussions/do-you-recommend-infinity-call-tracking-for-businesses-looking-to-improve-their-call-analytics) - 1 comment - [What is Infinity Call Tracking used for?](https://www.g2.com/discussions/what-is-infinity-call-tracking-used-for) - [What is dynamic call tracking?](https://www.g2.com/discussions/what-is-dynamic-call-tracking) - [What is a call tracking number?](https://www.g2.com/discussions/what-is-a-call-tracking-number) - [How does call tracking work?](https://www.g2.com/discussions/infinity-call-tracking-how-does-call-tracking-work) ### 24. [Prodigal](https://www.g2.com/products/prodigal/reviews) Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Our advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise so you can drive record recovery rates. Experience the power of intelligent debt resolution with Prodigal’s AI that pays. **Average Rating:** 4.9/5.0 **Total Reviews:** 55 **How Do G2 Users Rate Prodigal?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 9.9/10 (Category avg: 8.5/10) - **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10) **Who Is the Company Behind Prodigal?** - **Seller:** [Prodigal](https://www.g2.com/sellers/prodigal) - **Year Founded:** 2018 - **HQ Location:** Mountain View, US - **Twitter:** @ProdigalTech (301 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/prodigaltech/about (96 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Consumer Services - **Company Size:** 64% Mid-Market, 20% Small-Business #### What Are Prodigal's Pros and Cons? **Pros:** - Accuracy (1 reviews) - Agent Management (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) **Cons:** - Accuracy Issues (1 reviews) - Inaccuracy (1 reviews) - Inaccurate Data Analysis (1 reviews) ### What Do G2 Reviewers Say About Prodigal? *AI-generated summary from verified user reviews* **Pros:** - Users value Prodigal's **impressive accuracy** , significantly boosting productivity by minimizing errors and streamlining communication efficiency. - Users value Prodigal for its **impressive accuracy** , significantly boosting productivity and streamlining communication without unnecessary embellishments. - Users highly value the **exceptional customer support** from Prodigal, enhancing their overall experience and productivity. - Users appreciate the **ease of use** of Prodigal, enjoying its seamless setup and efficient workflow enhancements. - Users praise Prodigal for its **easy setup** , enabling immediate transition into use without any downtime. **Cons:** - Users find that Prodigal has **accuracy issues** due to excessive content, necessitating careful verification of outputs. - Users often face **inaccuracy** with Prodigal, needing to verify excessive content before use to ensure correctness. - Users find **inaccurate data analysis** in Prodigal, necessitating careful verification of the output before use. #### What Are Recent G2 Reviews of Prodigal? **"[Streamlines Workflows with Impressive Accuracy](https://www.g2.com/survey_responses/prodigal-review-11982360)"** **Rating:** 5.0/5.0 stars *— Monique H.* [Read full review](https://www.g2.com/survey_responses/prodigal-review-11982360) --- **"[Saving Time when Pronotes being used](https://www.g2.com/survey_responses/prodigal-review-9636858)"** **Rating:** 5.0/5.0 stars *— Racquel B.* [Read full review](https://www.g2.com/survey_responses/prodigal-review-9636858) --- #### What Are G2 Users Discussing About Prodigal? - [What does Prodigal do?](https://www.g2.com/discussions/what-does-prodigal-do) - [Why is gene prediction important?](https://www.g2.com/discussions/why-is-gene-prediction-important) - [What does prodigal do bioinformatics?](https://www.g2.com/discussions/what-does-prodigal-do-bioinformatics) - [What is prodigal software?](https://www.g2.com/discussions/what-is-prodigal-software) ### 25. [MeetGeek](https://www.g2.com/products/meetgeek/reviews) MeetGeek is an AI meeting assistant that automatically video records, transcribes, summarizes, and provides the key points from every meeting. Automatic note-taking keeps you focused on the conversation while it writes down all the important details for you. Now it’s easy to share customer feedback, requirements, or important updates with your team. They can easily stay in the loop and share knowledge while having fewer meetings. Using conversation analytics and tailored tips, you can finally understand where your meetings suffer and take action to improve them over time. Ideal for: - Consultants & Agencies - Focus on running high-quality consulting sessions, while all important information is automatically captured for you. - Sales & Account Managers - Extract insights from sales calls to enrich your CRM with more data to close deals faster. - Hiring & Recruiting - Focus on candidates’ competencies, instead of note-taking and make hiring decisions faster. **Average Rating:** 4.6/5.0 **Total Reviews:** 487 **How Do G2 Users Rate MeetGeek?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10) - **Customer Scoring:** 7.6/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10) **Who Is the Company Behind MeetGeek?** - **Seller:** [MeetGeek](https://www.g2.com/sellers/meetgeek) - **Company Website:** https://meetgeek.ai - **Year Founded:** 2020 - **HQ Location:** EU, RO - **Twitter:** @MeetgeekA (248 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/meetgeek-ai/about (28 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small-Business, 20% Mid-Market #### What Are MeetGeek's Pros and Cons? **Pros:** - AI Summary (30 reviews) - Ease of Use (23 reviews) - Accuracy (15 reviews) - Action Items (15 reviews) - Meetings (15 reviews) **Cons:** - Meeting Management (9 reviews) - Limited Language Support (8 reviews) - AI Inaccuracy (7 reviews) - Accuracy Issues (6 reviews) - Inaccurate Summarization (6 reviews) ### What Do G2 Reviewers Say About MeetGeek? *AI-generated summary from verified user reviews* **Pros:** - Users commend MeetGeek for its **effective summaries and AI transcription** , enhancing collaboration and usability for teams. - Users value the **ease of use** of MeetGeek, highlighting quick access to customer support and clear, precise notes. - Users value the **high accuracy** of MeetGeek in organizing minutes and summarizing key ideas effectively. - Users highlight the **effective summarization of meetings** with MeetGeek, simplifying the extraction of action items. - Users value the **automatic meeting summaries and HubSpot integration** for enhancing collaboration and organization. **Cons:** - Users often face **meeting management challenges** with MeetGeek, including issues with bot performance and name display. - Users express concern over **limited language support** , wishing for flexibility in transcription languages during meetings. - Users express concerns over **AI inaccuracy** , highlighting issues with translation and conversation context recognition. - Users note **accuracy issues** in AI translations and meeting transcripts, affecting overall functionality and user experience. - Users find **inaccurate summarization** sometimes disrupts clarity, affecting understanding and speaker context in notes. #### What Are Recent G2 Reviews of MeetGeek? **"[Powerful, User-Friendly Scheduling with Smart AI and Seamless Calendar Integration](https://www.g2.com/survey_responses/meetgeek-review-12863529)"** **Rating:** 4.5/5.0 stars *— Konjengbam M.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12863529) --- **"[Easy to Use, Highly Customizable Meeting Emails and Impressive Workflows](https://www.g2.com/survey_responses/meetgeek-review-12944158)"** **Rating:** 5.0/5.0 stars *— Amanda G.* [Read full review](https://www.g2.com/survey_responses/meetgeek-review-12944158) --- #### What Are G2 Users Discussing About MeetGeek? - [What is Meetgeek.ai used for?](https://www.g2.com/discussions/what-is-meetgeek-ai-used-for) - 4 comments ## What Is Conversation Intelligence Software? [Sales Acceleration Software](https://www.g2.com/categories/sales-acceleration) ## What Software Categories Are Similar to Conversation Intelligence Software? - [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) - [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant) - [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) --- ## How Do You Choose the Right Conversation Intelligence Software? ### What You Should Know About Conversation Intelligence Software ### Conversation Intelligence software buying insights at a glance [Conversation intelligence software](https://www.g2.com/categories/conversation-intelligence) enables organizations to capture, analyze, and operationalize customer conversations across sales, support, and customer success. As selling motions grow more complex, manual notes and anecdotal deal updates create inconsistency and blind spots. A dedicated conversation intelligence platform centralizes call data, surfaces insights, and applies consistent review standards, enabling execution to scale beyond individual representatives. Based on the G2 reviews, companies most often adopt conversation intelligence tools to reduce manual documentation, improve coaching consistency, and gain clearer visibility into deal health. The overall sentiment is very strong, with an average rating of 4.72/5 and a 9.45/10 likelihood to recommend, indicating that conversation intelligence software is increasingly viewed as a core revenue workflow. Common use cases include searchable call libraries for onboarding and coaching, automated summaries and action items, and structured call reviews to identify risk and missed discovery. Buyers evaluating conversational intelligence software tend to prioritize ease of use and workflow integration alongside governance. Reviews highlight that these tools are lightweight enough for daily adoption (ease of use averages 6.71/7), but deliver the most value when teams standardize how conversations are reviewed and acted on. Pricing is generally perceived as mid-market, with ROI tied to time savings, faster rep ramp, stronger coaching, and more consistent deal execution. ### Top 5 FAQs from software buyers: - What features should I prioritize when evaluating conversation intelligence software? - How do conversation intelligence platforms integrate with CRM and video conferencing tools? - What kind of ROI do teams typically see from conversational intelligence software? - What are the key differences between leading Conversation Intelligence systems? - How long does it usually take to implement a conversation intelligence platform? G2’s top-rated Conversation Intelligence software, based on verified G2 reviews, includes [Fathom](https://www.g2.com/products/fathom-video/reviews), [Substrata](https://www.g2.com/products/substrata-substrata/reviews), [Gong](https://www.g2.com/products/gong/reviews), [Salesforce Sales Cloud](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews), and [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews). ([Source 2](https://www.g2.com/reports)) ### What are the top-reviewed Conversation Intelligence on G2? Below are the **five most-reviewed products in your uploaded dataset** : [Gong](https://www.g2.com/products/gong/reviews) - Number of Reviews: 5,351 - Satisfaction: 100 - Market Score: 95 - G2 score: 97 [**Salesforce Sales Cloud**](https://www.g2.com/products/salesforce-salesforce-sales-cloud/reviews) - Number of Reviews: 1,376 - Satisfaction: 74 - Market Score: 99 - G2 score: 87 [Fathom](https://www.g2.com/products/fathom-video/reviews) - Number of Reviews: 2,283 - Satisfaction: 100 - Market Score: 66 - G2 score: 83 [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - Number of Reviews: 1,030 - Satisfaction: 58 - Market Score: 91 - G2 score: 75 [Substrata](https://www.g2.com/products/substrata-substrata/reviews) - Number of Reviews: 402 - Satisfaction: 98 - Market Score: 50 - G2 score: 74 Satisfaction reflects user-reported ratings across various factors, including ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Conversation Intelligence? #### Feedback Pros: What Users Consistently Appreciate - **Improved deal visibility and forecast accuracy for finance leaders** - **_“_** _Being in the role of Finance Director, I find sub-strata to be an extremely useful tool for my work as it enables me to assess deal communications, evaluate Risk Signals track Buyer Intent and to assist me with Forecasting, allowing me to complete these tasks more efficiently, effectively and with greater accuracy.__” - _ [_Robert T._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-12105185)_, Substrata Review_ - **Exceptional accuracy and value, even across diverse accents** - _“__I have used several other note-taking tools, but in my opinion, none of them come close to Fathom. What makes it even better is that it’s free, which I find incredible. The accuracy of the output it produces impressed me so much that I upgraded to the premium version without any hesitation. One of the standout features for me is that it works well with Indian accents, even when they are quite strong, something that other note-taking tools often struggle with.”_ _-_ [_Jayanth S._](https://www.g2.com/products/fathom-video/reviews/fathom-review-12169452)_, Fathom Review_ - **Searchable transcripts that highlight key moments for coaching and QA** - _“__I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.”_ _-_ [_Ellie S._](https://www.g2.com/products/gong/reviews/gong-review-11980050)_, Gong Review_ #### Cons: Where Many Platforms Fall Short - **High costs and a challenging onboarding experience** - _“Gong has high cost, and this includes the general platform fees, and other user licensing. The onboarding process is complex, with high adoption costs and struggles.” -_ [_Graziana C._](https://www.g2.com/products/gong/reviews/gong-review-12126874)_, Gong Review_ - **Initial setup complexity, offset by strong long-term value** - _“ __At first, integrating Substrata into our existing systems required some of technical patience. The platform is feature rich, which is great, but it took a few sessions for my team to get fully comfortable. That I said, their support resources are strong, and once you’re familiar, it becomes an essential part of daily workflow.__ ” -_ [_Justin F._](https://www.g2.com/products/substrata-substrata/reviews/substrata-review-11244441)_, Substrata Review_ - **Limited organization and sharing controls for meeting records** - _“My main concern with Fathom is the inability to tap on items and organize them into folders. With the range of meetings we have, it can be challenging to locate what I need, especially if I haven't named something clearly. A folder feature would be extremely helpful for keeping things more organized. Additionally, it would be beneficial if there were an option to automatically share the meeting with participants, or at least make this feature available. Sometimes we hold impromptu meetings, and unless someone is specifically invited, they miss out on the feedback from the meeting.” -_ [_Aqeelah R._](https://www.g2.com/products/fathom-video/reviews/fathom-review-11911540)_, Fathom Review_ ### My Expert Takeaway on Conversation Intelligence Software Based on G2 reviews, conversation intelligence software delivers the most value when teams treat it as an operational discipline rather than a passive recording tool. High-performing organizations establish clear ownership over call review standards, coaching criteria, and data hygiene early in the rollout. This foundation helps teams move beyond basic transcription and consistently apply insights across sales, revenue, and customer-facing roles. Teams that achieve the strongest outcomes with a conversation intelligence platform tend to strike a balance between automation and human oversight. While AI-generated summaries, highlights, and action items create meaningful time savings, reviewers consistently indicate that accuracy and context matter most in high-stakes moments. As a result, top teams implement structured review workflows, especially for late-stage deals, renewals, and regulated conversations, so insights are validated and acted on, not just captured. For buyers evaluating Conversation Intelligence systems, a recurring theme across reviews of growth-stage and enterprise companies is the need to scale insights without adding friction. The most effective conversational intelligence software integrates tightly with [CRM](https://www.g2.com/categories/crm), enablement, and forecasting workflows, reducing manual handoffs and reinforcing consistent behaviors. In these environments, success depends less on feature depth alone and more on how seamlessly conversation data supports coaching, execution, and revenue predictability over time. ### Conversation Intelligence Software FAQs #### What is conversation intelligence software? Conversation intelligence software records and transcribes calls (often sales meetings) and then analyzes them to surface insights, such as key topics, action items, and coaching moments. Teams use it to improve rep performance, standardize discovery, and reduce manual note-taking. In practice, it becomes a searchable call library that supports onboarding, deal review, and quality assurance, especially when integrated into CRM and enablement workflows. #### What is an example of conversational intelligence? A common example is automatically capturing a sales call, generating a transcript, highlighting objections, and summarizing next steps, then routing those outputs to the account record and the rep’s follow-up workflow. Managers can later search for specific topics (such as pricing, competitor mentions, or integration concerns) across calls to coach consistently. The “intelligence” comes from turning raw conversations into structured, reusable signals. #### What are conversational AI platforms? Conversational AI platforms are typically systems that let businesses build and run AI-driven conversations (like chatbots or voice agents) for customer support, lead qualification, or task completion. They focus on interacting with users in real time. Conversation intelligence tools, by contrast, focus on analyzing human-to-human conversations after (or during) meetings to improve coaching, documentation, and business outcomes. #### What is the best conversational AI tool? The best conversational AI tool depends on your job-to-be-done. For sales coaching and pipeline inspection, [Gong](https://www.g2.com/products/gong/reviews) and [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) stand out for deal insights and CRM alignment. For lightweight note automation, [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) and [Avoma](https://www.g2.com/products/avoma/reviews) excel in speed and usability. In regulated environments, governance and data controls matter most. Always test 3-5 tools on real calls before making a commitment. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Julie Jung](https://research.g2.com/insights/author/julie-jung) **Last updated on: January 9, 2026**