G2 reviewers report that Chili Piper excels in user support, with many users praising their Customer Success Managers (CSMs) for being proactive and helpful. One user highlighted how their CSM provided valuable guidance after a team member left, making the transition smoother.
Users say that Vendasta Yesware is particularly effective for cold-email automation, with reviewers noting its reliability in sending and scheduling emails. This makes it a strong choice for teams focused on outreach and managing larger volumes of email communication.
Reviewers mention that Chili Piper's user experience is simple and intuitive, which contributes to a smaller learning curve. Users appreciate how easy it is to scale their operations once they familiarize themselves with the platform's features.
According to verified reviews, Vendasta Yesware offers a comprehensive solution for managing customer journeys, which is beneficial for businesses looking to handle various stages of customer engagement effectively. However, some users feel it could improve in matching specific workflow needs.
G2 reviewers highlight that while both products have similar entry-level pricing, Chili Piper's overall satisfaction ratings are higher, indicating a stronger market presence and user approval, particularly in the mid-market segment.
Users report that Vendasta Yesware has a quick implementation process, with many finding the onboarding straightforward. However, some users feel that it could benefit from enhanced support options compared to Chili Piper, which has received higher marks for quality of support.
Is there anyway to automatically offer up times based off multiple participants' calendars?
2 Comments
DC
Hey Matt,
Chili Piper has this feature. You can create a meeting type that includes multiple people, you could even use suggested times to include...Read more
Is video conferencing for meetings included in all packages?
2 Comments
Official Response from Chili Piper
Yes! Zoom, GoToMeeting, and other video conferencing is included in all subscriptions. The difference in Concierge Live is that it allows for real-time...Read more
What counts as a user?
1 Comment
Official Response from Chili Piper
A user is anyone that is booking a meeting, assigned a meeting, or an admin/manager who needs access to the application.Read more
We only support O365 when it is on the backend.
Yesware currently works on the Microsoft Outlook desktop application for Outlook 2010, 2013 on Windows 7...Read more
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