# Chili Piper, Qualified vs Birdeye Comparison

| | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.9 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 736 | 1,477 | 4,060 | 
| **Largest Market Segment** | Mid-Market (63.1% of reviews) | Mid-Market (69.9% of reviews) | Small-Business (48.2% of reviews) | 
| **Entry Level Price** | $15.00 1 Users Per Month | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Chili Piper

Pros:
- Ease of Use (17 reviews)
- Scheduling (14 reviews)

Cons:
- Expensive (5 reviews)
- Learning Curve (5 reviews)

### Qualified

Pros:
- Customer Support (279 reviews)
- Helpful (266 reviews)

Cons:
- Missing Features (86 reviews)
- Learning Curve (85 reviews)

### Birdeye

Pros:
- Ease of Use (1019 reviews)
- Helpful (1009 reviews)

Cons:
- Missing Features (232 reviews)
- Improvement Needed (158 reviews)

---
## Ratings Comparison
| Rating | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
  | **Meets Requirements** | 9.2 (465 reviews) | 9.5 (1157 reviews) | 9.3 (3482 reviews) | 
  | **Ease of Use** | 9.0 (472 reviews) | 9.2 (1170 reviews) | 9.3 (3538 reviews) | 
  | **Ease of Setup** | 8.0 (170 reviews) | 9.2 (861 reviews) | 9.1 (2593 reviews) | 
  | **Ease of Admin** | 8.2 (160 reviews) | 9.2 (843 reviews) | 9.3 (2130 reviews) | 
  | **Quality of Support** | 9.3 (425 reviews) | 9.9 (1159 reviews) | 9.4 (3315 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (158 reviews) | 9.9 (861 reviews) | 9.4 (2131 reviews) | 
  | **Product Direction (% positive)** | 9.0 (399 reviews) | 9.9 (1088 reviews) | 9.4 (3420 reviews) | 

---
## Pricing

### Chili Piper

#### Entry-Level Pricing

Plan: ChiliCal Teams

Price: $15.00 1 Users Per Month

Description: Smart scheduling links for revenue reps

Key Features:
- One click instant booking (Salesforce required).
- Round-robin between reps on your team.
- Schedule on behalf of others.

[Browse all 6 editions](https://www.g2.com/products/chili-piper/pricing)

#### Free Trial

No

### Qualified

#### Entry-Level Pricing

Plan: Premier

Price: Contact Us

Description: Scale pipeline with Piper the AI SDR and sales rep conversations. 

Key Features:
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails

[Browse all 3 editions](https://www.g2.com/products/qualified/pricing)

#### Free Trial

No

### Birdeye

#### Entry-Level Pricing

Plan: Starter

Price: Contact Us

Description: Improve reputation and rank at the top of local search.

Key Features:
- https://birdeye.com/pricing/
- Reviews AI
- Listings AI

[Browse all 3 editions](https://www.g2.com/products/birdeye/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Email Marketing

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | Not enough data | 

#### Lead Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Program Management** | Not enough data | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | Not enough data | 

#### Social

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Social Listening** | Not enough data | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 9.7 (5 reviews) | 
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Integration

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.0/10 | 549 |
| **Birdeye** | 8.7/10 | 471 |

#### Messenger

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Sequencing** | Not enough data | 9.3 (352 reviews) ✓ Verified | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | 9.1 (416 reviews) ✓ Verified | 8.5 (383 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.6 (445 reviews) ✓ Verified | 8.8 (387 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 9.2 (405 reviews) ✓ Verified | 8.9 (382 reviews) ✓ Verified | 

#### Channels

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Social Media** | Not enough data | Feature Not Available | 8.9 (402 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.6 (438 reviews) ✓ Verified | 8.9 (389 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.3 (173 reviews) | 9.0 (401 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | Feature Not Available | 8.1 (324 reviews) ✓ Verified | 
| **Other** | Not enough data | 8.5 (174 reviews) ✓ Verified | 8.3 (316 reviews) ✓ Verified | 

#### Customers

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Targeting** | Not enough data | 9.4 (389 reviews) ✓ Verified | 8.9 (389 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 9.4 (335 reviews) ✓ Verified | 8.7 (377 reviews) | 
| **Analytics** | Not enough data | 9.1 (411 reviews) ✓ Verified | 9.0 (386 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 9.5 (403 reviews) ✓ Verified | 8.7 (372 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 9.4 (394 reviews) ✓ Verified | 8.6 (353 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (40 reviews) | Feature Not Available | 
| **Multi-step Planning** | Not enough data | 8.4 (34 reviews) | Feature Not Available | 
| **Cross-system Integration** | Not enough data | 8.9 (46 reviews) | 8.3 (30 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (42 reviews) | 8.4 (29 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.1 (42 reviews) | 8.4 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (37 reviews) | Feature Not Available | 
| **Decision Making** | Not enough data | 8.7 (36 reviews) | 8.7 (31 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.4/10 | 87 |
| **Birdeye** | N/A | N/A |

#### Lead Facilitation

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 9.6 (74 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | Not enough data | 9.2 (73 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | Not enough data | 9.2 (63 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | Not enough data | 9.7 (79 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 9.3 (54 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | Not enough data | 9.3 (57 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | Not enough data | 9.3 (66 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Coaching ** | Not enough data | 9.1 (45 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | Not enough data | 9.5 (48 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.8 (44 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | Not enough data | 8.8 (42 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.5 (44 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.9 (12 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.4 (14 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.1 (13 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.7 (11 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.4/10 | 328 |

#### Text Messaging

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 9.0 (270 reviews) | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | 9.1 (270 reviews) | 
| **Text Scheduler** | Not enough data | Not enough data | 8.7 (243 reviews) | 
| **Automatic Replies** | Not enough data | Not enough data | 9.1 (280 reviews) | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Feature Not Available | 
| **MMS Marketing** | Not enough data | Not enough data | 8.8 (241 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.9 (254 reviews) | 
| **Transactional SMS** | Not enough data | Not enough data | Feature Not Available | 

#### SMS Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.0 (260 reviews) | 
| **Automation** | Not enough data | Not enough data | 9.0 (259 reviews) | 
| **White Label** | Not enough data | Not enough data | 8.5 (201 reviews) | 
| **Text-to-Landline** | Not enough data | Not enough data | 8.4 (203 reviews) | 
| **Short Codes** | Not enough data | Not enough data | 8.3 (186 reviews) | 
| **API Integration** | Not enough data | Not enough data | 8.5 (201 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (37 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.7 (38 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.8 (37 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 7.6 (36 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.6 (36 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (37 reviews) | 

### Local Listing Management

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.8/10 | 583 |

#### Listing Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Network Directory** | Not enough data | Not enough data | 8.9 (455 reviews) ✓ Verified | 
| **Data Aggregators** | Not enough data | Not enough data | 8.8 (424 reviews) ✓ Verified | 
| **Duplicate Monitoring** | Not enough data | Not enough data | 8.6 (383 reviews) | 
| **Optimization** | Not enough data | Not enough data | 8.8 (447 reviews) ✓ Verified | 

#### Performance

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Real-Time Updates** | Not enough data | Not enough data | 8.9 (497 reviews) ✓ Verified | 
| **Analytics** | Not enough data | Not enough data | 9.1 (505 reviews) ✓ Verified | 

### Buyer Intent Data Providers

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.4/10 | 222 |
| **Birdeye** | N/A | N/A |

#### Data Availability

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Contact Data Availability** | Not enough data | 9.4 (171 reviews) | Not enough data | 
| **Account Data Availability** | Not enough data | 9.4 (183 reviews) | Not enough data | 
| **Offline Data** | Not enough data | 9.2 (130 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.5 (201 reviews) | Not enough data | 
| **Topic Customization** | Not enough data | 9.5 (161 reviews) | Not enough data | 
| **Natural Language Processing (NLP)** | Not enough data | Feature Not Available | Not enough data | 
| **Alerts** | Not enough data | 9.5 (185 reviews) | Not enough data | 
| **Real-time Intent** | Not enough data | 9.6 (188 reviews) | Not enough data | 

### Payment Processing

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.6/10 | 46 |

#### Payment Processing

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Encryption** | Not enough data | Not enough data | 8.9 (41 reviews) | 
| **Credit Card Processing** | Not enough data | Not enough data | 9.1 (43 reviews) | 
| **Mobile Payments** | Not enough data | Not enough data | 9.4 (43 reviews) | 
| **Digital Wallet Integration** | Not enough data | Not enough data | 8.8 (38 reviews) | 

#### Administration

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | Not enough data | 8.9 (40 reviews) | 
| **E-commerce Integration** | Not enough data | Not enough data | 8.5 (37 reviews) | 
| **Processing Fees** | Not enough data | Not enough data | 8.3 (40 reviews) | 
| **POS Integration** | Not enough data | Not enough data | 8.0 (35 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.5 (36 reviews) | 
| **Levels 1 & 2** | Not enough data | Not enough data | 8.6 (36 reviews) | 
| **Level 3** | Not enough data | Not enough data | 8.5 (36 reviews) | 

#### Payment Options

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Multi-Currency** | Not enough data | Not enough data | 7.6 (36 reviews) | 
| **Online payment portal** | Not enough data | Not enough data | 9.0 (42 reviews) | 

#### Security

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **POS Verification** | Not enough data | Not enough data | 8.5 (35 reviews) | 

#### Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Accounting integration** | Not enough data | Not enough data | 8.5 (36 reviews) | 
| **E-commerce Integration** | Not enough data | Not enough data | 8.4 (37 reviews) | 

### Local SEO

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 9.0/10 | 437 |

#### Local Search Optimization

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Rank Tracking** | Not enough data | Not enough data | 8.6 (214 reviews) | 
| **Online Listings** | Not enough data | Not enough data | 9.1 (374 reviews) ✓ Verified | 
| **Google My Business** | Not enough data | Not enough data | 9.2 (383 reviews) ✓ Verified | 
| **Reputation Management** | Not enough data | Not enough data | 9.4 (402 reviews) ✓ Verified | 
| **Social Media** | Not enough data | Not enough data | 8.8 (356 reviews) | 
| **Dashboards and Reporting** | Not enough data | Not enough data | 9.1 (389 reviews) ✓ Verified | 

### SEO Tools

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### SEO Auditing & Monitoring

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **SEO Alerting** | Not enough data | Not enough data | Not enough data | 
| **SEO Auditing** | Not enough data | Not enough data | Not enough data | 
| **SEO Change Tracking** | Not enough data | Not enough data | Not enough data | 
| **Technical SEO** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - SEO Tools

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### SEO Content & Rankings

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Link Building** | Not enough data | Not enough data | Not enough data | 
| **Keyword Research** | Not enough data | Not enough data | Not enough data | 
| **SERP Rank Tracking** | Not enough data | Not enough data | Not enough data | 
| **Localization** | Not enough data | Not enough data | Not enough data | 
| **Content Insights** | Not enough data | Not enough data | Not enough data | 

#### SEO Reporting

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Competitor Analysis** | Not enough data | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | Not enough data | 
| **Custom Reports** | Not enough data | Not enough data | Not enough data | 
| **White Label** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Social Media Management

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.4/10 | 543 |

#### Content & Collaboration

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Content Calendar** | Not enough data | Not enough data | 8.6 (420 reviews) | 
| **Content Library** | Not enough data | Not enough data | 8.4 (413 reviews) | 
| **Shared Inbox** | Not enough data | Not enough data | 8.7 (422 reviews) | 
| **Approval Workflows** | Not enough data | Not enough data | 8.4 (402 reviews) | 
| **Users and Permissions** | Not enough data | Not enough data | 8.8 (413 reviews) | 
| **Content Creation** | Not enough data | Not enough data | 8.5 (412 reviews) | 

#### Social Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Social Analytics** | Not enough data | Not enough data | 8.7 (476 reviews) | 
| **Social Publishing** | Not enough data | Not enough data | 9.0 (495 reviews) | 
| **Campaign Optimization** | Not enough data | Not enough data | 8.5 (447 reviews) | 
| **Social Engagement** | Not enough data | Not enough data | 8.9 (470 reviews) | 
| **Social Ads** | Not enough data | Not enough data | 7.9 (431 reviews) | 
| **Campaign Planning** | Not enough data | Not enough data | 8.3 (429 reviews) | 
| **Hashtag Capabilites** | Not enough data | Not enough data | 8.4 (384 reviews) | 

#### Agentic AI - Social Media Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (93 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.1 (91 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (101 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.2 (94 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (93 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.3 (94 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.4 (95 reviews) | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.4/10 | 639 |

#### Analytics

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | Not enough data | 8.7 (492 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | Not enough data | 8.9 (485 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | Not enough data | 8.7 (463 reviews) | 
| **Gamification** | Not enough data | Not enough data | 8.0 (414 reviews) | 

#### Customization

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Stakeholder Management** | Not enough data | Not enough data | 8.5 (421 reviews) | 
| **Multilanguage Support** | Not enough data | Not enough data | 8.2 (404 reviews) | 
| **Multiple Branding Support** | Not enough data | Not enough data | 8.6 (432 reviews) | 
| **Vertical-specific Solutions** | Not enough data | Not enough data | 8.4 (412 reviews) | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (355 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.7 (355 reviews) | 

#### Agentic AI - Experience Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (56 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (56 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (55 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.2 (56 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.6/10 | 39 |
| **Birdeye** | 8.8/10 | 18 |

#### Responses

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.5 (36 reviews) | 9.4 (14 reviews) | 
| **Route To Human** | Not enough data | 9.6 (37 reviews) | 9.3 (15 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.6 (35 reviews) | 8.6 (14 reviews) | 

#### Automation - AI Agents

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.7 (30 reviews) | 8.3 (12 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.3 (30 reviews) | 8.8 (14 reviews) | 
| **Lead Generation** | Not enough data | 9.6 (33 reviews) | 8.9 (12 reviews) | 
| **Document Processing** | Not enough data | Feature Not Available | 8.9 (12 reviews) | 
| **Feedback Collection** | Not enough data | Feature Not Available | 9.2 (12 reviews) | 

#### Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 9.6 (34 reviews) | 9.2 (13 reviews) | 
| **Integration** | Not enough data | 9.7 (35 reviews) | 9.3 (12 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.8 (35 reviews) | 9.0 (13 reviews) | 

#### Autonomy -  AI Agents

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 9.4 (33 reviews) | 8.5 (13 reviews) | 
| **Adaptive Responses** | Not enough data | 9.5 (32 reviews) | 8.3 (12 reviews) | 
| **Task Execution** | Not enough data | 9.8 (30 reviews) | 8.5 (12 reviews) | 
| **Problem Solving** | Not enough data | 9.4 (30 reviews) | 8.2 (12 reviews) | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.6 (29 reviews) | 8.8 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 9.6 (29 reviews) | 9.0 (13 reviews) | 

### Patient Engagement

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.5/10 | 264 |

#### Patient-Centered Functions

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Online Presence Management** | Not enough data | Not enough data | 9.0 (212 reviews) | 
| **Patient Feedback Management** | Not enough data | Not enough data | 9.3 (215 reviews) | 
| **Patient Portal** | Not enough data | Not enough data | 8.0 (190 reviews) | 
| **Patient Communications** | Not enough data | Not enough data | 8.8 (210 reviews) | 
| **Integration with Wearables** | Not enough data | Not enough data | 7.8 (187 reviews) | 

#### Operations

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 8.8 (213 reviews) | 
| **Interoperability** | Not enough data | Not enough data | 8.6 (202 reviews) | 
| **Digital Intake Forms** | Not enough data | Not enough data | 8.2 (205 reviews) | 
| **Engagement Measuring** | Not enough data | Not enough data | 8.8 (200 reviews) | 
| **Patient Satisfaction Management** | Not enough data | Not enough data | 9.0 (205 reviews) | 
| **EHR Integration** | Not enough data | Not enough data | 8.0 (194 reviews) | 
| **IPC Systems Integration** | Not enough data | Not enough data | 7.9 (188 reviews) | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.3/10 | 616 |
| **Birdeye** | 8.8/10 | 271 |

#### Responses

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customization** | Not enough data | 9.4 (532 reviews) | 8.8 (234 reviews) | 
| **Control** | Not enough data | 9.5 (505 reviews) | 8.7 (232 reviews) | 
| **Route To Human** | Not enough data | 9.6 (537 reviews) | 8.7 (223 reviews) | 
| **Menu bars** | Not enough data | 9.3 (451 reviews) | Feature Not Available | 
| **Drip sequences** | Not enough data | 9.0 (365 reviews) | Feature Not Available | 

#### Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.7 (550 reviews) | 9.0 (240 reviews) | 
| **Integrations** | Not enough data | 9.5 (542 reviews) | 8.8 (226 reviews) | 
| **Branding** | Not enough data | 9.4 (510 reviews) | 8.9 (236 reviews) | 
| **Analytics** | Not enough data | 9.3 (532 reviews) | 8.8 (229 reviews) | 
| **A/B testing** | Not enough data | 9.2 (417 reviews) | Feature Not Available | 
| **Role-based access** | Not enough data | 9.4 (473 reviews) | 8.8 (223 reviews) | 
| **Collection of information** | Not enough data | 9.5 (485 reviews) | 8.9 (236 reviews) | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (180 reviews) | 8.4 (158 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (174 reviews) | 8.7 (150 reviews) | 

### Lead-to-Account Matching and Routing

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | 8.9/10 | 160 |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Matching

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Priority Matching** | 9.0 (122 reviews) | Not enough data | Not enough data | 
| **Account Tiebreakers** | 8.9 (105 reviews) | Not enough data | Not enough data | 
| **Fuzzy Matching** | 8.7 (99 reviews) | Not enough data | Not enough data | 

#### Routing

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Match and Route** | 9.1 (132 reviews) | Not enough data | Not enough data | 
| **Multi-Objects** | 8.8 (108 reviews) | Not enough data | Not enough data | 
| **Territories** | 8.9 (112 reviews) | Not enough data | Not enough data | 
| **Working Hours** | 9.2 (133 reviews) | Not enough data | Not enough data | 

#### Platform Operations

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Service level Agreements** | 8.7 (99 reviews) | Not enough data | Not enough data | 
| **Audit Logs** | 8.6 (100 reviews) | Not enough data | Not enough data | 
| **Duplicate Match** | 8.9 (104 reviews) | Not enough data | Not enough data | 
| **Capping** | 8.9 (85 reviews) | Not enough data | Not enough data | 
| **Analytics** | 8.8 (116 reviews) | Not enough data | Not enough data | 
| **Integrations** | 9.2 (133 reviews) | Not enough data | Not enough data | 
| **Alerts & Notifications** | Not enough data | Not enough data | Not enough data | 
| **AI Lead Matching & Routing** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.9/10 | 728 |

#### Feedback Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.7 (518 reviews) | 
| **Segmentation** | Not enough data | Not enough data | Feature Not Available | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 9.0 (602 reviews) | 

#### Feedback Analysis

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 8.7 (524 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (530 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.6 (519 reviews) | 

#### Feedback Sources

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 9.5 (682 reviews) | 
| **Surveys** | Not enough data | Not enough data | 9.1 (584 reviews) | 
| **Social Media** | Not enough data | Not enough data | Feature Not Available | 
| **Customer Service Channels** | Not enough data | Not enough data | 9.0 (549 reviews) | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (425 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (419 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.7/10 | 439 |

#### Conversational Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.8 (388 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | Feature Not Available | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.8 (343 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.9 (314 reviews) | 

#### Support Automation

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.7 (333 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.7 (341 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.8 (334 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.6 (300 reviews) | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.4 (237 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (235 reviews) | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | 9.2/10 | 180 |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Calendar View

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Multi-Calendar View** | 9.1 (130 reviews) | Not enough data | Not enough data | 
| **Customizable Viewing** | 9.2 (136 reviews) | Not enough data | Not enough data | 

#### Shared Calendar

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Calendar Collaboration** | 9.2 (137 reviews) | Not enough data | Not enough data | 
| **Multiple Calendar Management** | 9.2 (131 reviews) | Not enough data | Not enough data | 

#### Accessibility

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Screen Reader Compatibility** | 9.1 (109 reviews) | Not enough data | Not enough data | 
| **Keyboard Shortcuts** | 9.0 (92 reviews) | Not enough data | Not enough data | 

#### Integration

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Sync Multiple Calendars** | 9.3 (99 reviews) | Not enough data | Not enough data | 
| **Import Events** | 9.1 (114 reviews) | Not enough data | Not enough data | 
| **Software Integrations** | 9.3 (149 reviews) | Not enough data | Not enough data | 

#### Notifications

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customized Calendar Notifications** | 9.4 (139 reviews) | Not enough data | Not enough data | 
| **Location-Based Alerts** | 9.3 (107 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Calendar

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.1/10 | 272 |
| **Birdeye** | N/A | N/A |

#### Notifications

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.3 (218 reviews) | Not enough data | 
| **Appointment Follow-Up** | Not enough data | 9.2 (204 reviews) | Not enough data | 
| **Scheduling Notifications** | Not enough data | 9.4 (221 reviews) | Not enough data | 

#### Settings

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | 9.4 (221 reviews) | Not enough data | 
| **Availability Settings** | Not enough data | 9.5 (229 reviews) | Not enough data | 
| **Blocked Time Settings** | Not enough data | 9.5 (218 reviews) | Not enough data | 

#### Personalization

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Branding** | Not enough data | 9.4 (222 reviews) | Not enough data | 
| **Links** | Not enough data | 9.5 (206 reviews) | Not enough data | 

#### Integrations

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 9.4 (219 reviews) | Not enough data | 
| **Website Integration** | Not enough data | 9.6 (240 reviews) | Not enough data | 
| **Payment Acceptance** | Not enough data | 7.7 (152 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.6 (183 reviews) | Not enough data | 
| **Communication** | Not enough data | 8.9 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (113 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (101 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 8.5 (91 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 8.7 (91 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 8.3 (86 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.6 (26 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | 9.4/10 | 195 |
| **Qualified** | 9.3/10 | 167 |
| **Birdeye** | N/A | N/A |

#### Integrations

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **MS Teams Integration** | 9.4 (90 reviews) | 8.5 (113 reviews) | Not enough data | 
| **Email Integration** | 9.5 (150 reviews) | 9.1 (131 reviews) | Not enough data | 
| **Zoom Integration** | 9.5 (134 reviews) | Feature Not Available | Not enough data | 
| **Google Meet Integration** | 9.5 (102 reviews) | Feature Not Available | Not enough data | 
| **Salesforce Integration** | 9.4 (148 reviews) | 9.6 (154 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Custom Booking Page** | 9.3 (139 reviews) | 9.2 (143 reviews) | Not enough data | 
| **Personalized Links** | 9.3 (143 reviews) | 9.3 (138 reviews) | Not enough data | 
| **Personalized Web Embed** | 9.1 (111 reviews) | 9.2 (121 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Set Working Hours** | 9.4 (154 reviews) | 9.5 (150 reviews) | Not enough data | 
| **Automatic Updates** | 9.5 (143 reviews) | 9.5 (141 reviews) | Not enough data | 
| **Buffer Times** | 9.2 (134 reviews) | 9.2 (138 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (15 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.5 (14 reviews) | Not enough data | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.7/10 | 52 |
| **Birdeye** | N/A | N/A |

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (48 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.3 (47 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 10.0 (7 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.8 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.2/10 | 684 |
| **Birdeye** | 8.8/10 | 574 |

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (153 reviews) | 8.6 (183 reviews) | 
| **AI Text Summarization** | Not enough data | 9.1 (149 reviews) | 8.6 (180 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.5 (104 reviews) | 8.1 (171 reviews) | 

#### Communication

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.7 (654 reviews) ✓ Verified | 9.0 (357 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (636 reviews) ✓ Verified | 9.1 (383 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (393 reviews) | 8.6 (267 reviews) | 
| **In-App Messaging** | Not enough data | 9.4 (487 reviews) ✓ Verified | 9.2 (358 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.1 (421 reviews) ✓ Verified | 8.4 (244 reviews) | 

####  Internal Use

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.4 (567 reviews) ✓ Verified | 8.8 (503 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.3 (520 reviews) ✓ Verified | 9.0 (350 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.5 (570 reviews) ✓ Verified | 8.7 (269 reviews) | 
| **Knowledge Base** | Not enough data | 9.3 (528 reviews) ✓ Verified | 8.8 (273 reviews) | 
| **Team Inbox ** | Not enough data | 9.1 (413 reviews) ✓ Verified | 9.2 (335 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.3 (511 reviews) ✓ Verified | 8.6 (270 reviews) | 

### AI Content Creation Platforms

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.3/10 | 27 |

#### Content Generation - AI Content Creation Platforms

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Output quality** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Branding** | Not enough data | Not enough data | 7.9 (25 reviews) | 
| **Performance** | Not enough data | Not enough data | 8.5 (24 reviews) | 

#### Management - AI Content Creation Platforms

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Collaboration** | Not enough data | Not enough data | 7.9 (22 reviews) | 
| **Security and Privacy** | Not enough data | Not enough data | 8.7 (25 reviews) | 
| **Moderation** | Not enough data | Not enough data | 8.6 (24 reviews) | 

### Answer Engine Optimization (AEO)

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### AI Visibility & Tracking

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Mention Tracking** | Not enough data | Not enough data | Not enough data | 
| **AI Search Ranking Insights** | Not enough data | Not enough data | Not enough data | 

#### Sentiment & Brand Analysis

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Sentiment Monitoring** | Not enough data | Not enough data | Not enough data | 
| **AI Hallucination Detection** | Not enough data | Not enough data | Not enough data | 

#### Competitive Benchmarking

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Industry AI Sentiment Benchmarking** | Not enough data | Not enough data | Not enough data | 
| **Competitor AI Presence Comparison** | Not enough data | Not enough data | Not enough data | 

#### AI Content Optimization

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Semantic Optimization for AI Models** | Not enough data | Not enough data | Not enough data | 
| **AI-Driven Content Recommendations** | Not enough data | Not enough data | Not enough data | 

#### Reporting & Alerts

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Real-Time AI Mention Alerts** | Not enough data | Not enough data | Not enough data | 
| **AI Visibility Reporting** | Not enough data | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.1/10 | 105 |
| **Birdeye** | N/A | N/A |

#### Automation

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.4 (71 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 9.6 (84 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 9.2 (74 reviews) | Not enough data | 

#### Autonomy

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Problem Solving** | Not enough data | 8.9 (63 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 9.1 (65 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.0 (64 reviews) | Not enough data | 
| **Independent Decision Making** | Not enough data | 8.8 (62 reviews) | Not enough data | 

#### Outbound Sales

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | 9.3 (59 reviews) | Not enough data | 
| **Prospect Prioritization** | Not enough data | 9.0 (57 reviews) | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | 8.4 (50 reviews) | Not enough data | 
| **Personalized Outreach** | Not enough data | 9.3 (64 reviews) | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | 9.1 (56 reviews) | Not enough data | 

#### Inbound Sales

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 9.0 (62 reviews) | Not enough data | 
| **Inquiry Routing** | Not enough data | 9.4 (74 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Real-Time Engagement** | Not enough data | 9.6 (83 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 9.4 (80 reviews) | Not enough data | 

### Customer Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.5/10 | 52 |

#### Agentic AI - Customer Advocacy

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (49 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.4 (49 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (49 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | 9.3/10 | 5 |
| **Birdeye** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.5/10 | 2324 |

#### Consumer Intelligence

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customer Feedback** | Not enough data | Not enough data | 9.3 (1998 reviews) ✓ Verified | 
| **Competitive Intelligence** | Not enough data | Not enough data | 8.6 (1433 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (1628 reviews) ✓ Verified | 

#### Reporting

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Revenue Reporting** | Not enough data | Not enough data | Feature Not Available | 
| **Corporate Reporting** | Not enough data | Not enough data | 8.8 (1636 reviews) ✓ Verified | 
| **Dashboard** | Not enough data | Not enough data | 9.2 (2009 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Social Networks Monitoring** | Not enough data | Not enough data | 8.7 (1641 reviews) ✓ Verified | 
| **Social Media Management** | Not enough data | Not enough data | 8.7 (1497 reviews) ✓ Verified | 
| **Digital Media Monitoring** | Not enough data | Not enough data | 8.4 (1271 reviews) | 

#### In-House Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Employee Performance** | Not enough data | Not enough data | Feature Not Available | 
| **Team Workflow** | Not enough data | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Online Reputation Management

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (311 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.0 (289 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (332 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.2 (292 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.1 (296 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (290 reviews) | 

### Brand Advocacy

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Discovery

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Referral Program** | Not enough data | Not enough data | Not enough data | 
| **Incentives** | Not enough data | Not enough data | Not enough data | 
| **3rd-Party Trends** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Adoption Insight** | Not enough data | Not enough data | Not enough data | 
| **Engagement Analysis** | Not enough data | Not enough data | Not enough data | 

#### Mobile

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Multichannel Sharing** | Not enough data | Not enough data | Not enough data | 
| **Forum** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Content Distribution** | Not enough data | Not enough data | Not enough data | 

### Local Marketing

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Platform

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Internationalization** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Mobile User Support** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | 8.2/10 | 12 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.1 (7 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 8.3 (7 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 8.1 (6 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 9.2 (8 reviews) | 

#### Automation

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.9 (7 reviews) | 

#### Autonomy

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.9 (7 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.1 (8 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.7 (8 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.1 (8 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Chili Piper** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Birdeye** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Chili Piper (4):** [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Lead-to-Account Matching and Routing Software](https://www.g2.com/categories/lead-to-account-matching-and-routing), [Calendar Software](https://www.g2.com/categories/calendar-software)

**Unique to Qualified (9):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Buyer Intent Data Providers](https://www.g2.com/categories/buyer-intent-data-providers), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Birdeye (20):** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management), [SEO Tools](https://www.g2.com/categories/seo-tools), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Answer Engine Optimization (AEO) Tools](https://www.g2.com/categories/answer-engine-optimization-aeo), [Multi-Location Marketing Platforms](https://www.g2.com/categories/multi-location-marketing-platforms), [Local Listing Management Software](https://www.g2.com/categories/local-listing-management), [Local SEO Software](https://www.g2.com/categories/local-seo), [AI Content Creation Platforms Software](https://www.g2.com/categories/ai-content-creation-platforms), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management), [Payment Processing Software](https://www.g2.com/categories/payment-processing), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [Customer Advocacy Software](https://www.g2.com/categories/customer-advocacy), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt)


---
## Reviewer Demographics

### By Company Size

| Segment | Chili Piper | Qualified | Birdeye | 
|---|---|---|---|
| **Small-Business** | 21.0% | 9.4% | 48.2% | 
| **Mid-Market** | 63.1% | 69.9% | 35.1% | 
| **Enterprise** | 15.8% | 20.7% | 16.6% | 

### By Industry

#### Chili Piper

- **Computer Software:** 41.8%
- **Information Technology and Services:** 12.9%
- **Marketing and Advertising:** 6.6%
- **Financial Services:** 6.2%
- **Internet:** 2.6%
- **Accounting:** 2.3%
- **Hospitality:** 2.0%
- **Human Resources:** 1.7%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 21.3%

#### Qualified

- **Computer Software:** 44.1%
- **Information Technology and Services:** 18.8%
- **Computer & Network Security:** 4.2%
- **Marketing and Advertising:** 4.0%
- **Financial Services:** 3.3%
- **Human Resources:** 2.0%
- **Telecommunications:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Staffing and Recruiting:** 1.7%
- **Internet:** 0.9%
- **Other:** 17.3%

#### Birdeye

- **Hospital & Health Care:** 9.8%
- **Real Estate:** 9.5%
- **Construction:** 7.3%
- **Marketing and Advertising:** 6.4%
- **Medical Practice:** 6.2%
- **Health, Wellness and Fitness:** 5.8%
- **Veterinary:** 5.4%
- **Financial Services:** 5.4%
- **Consumer Services:** 4.6%
- **Automotive:** 3.7%
- **Other:** 35.9%

---
## Alternatives

### Alternatives to Chili Piper

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Calendly](https://www.g2.com/products/calendly/reviews) — 4.7/5 stars (2640 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [LeanData](https://www.g2.com/products/leandata/reviews) — 4.6/5 stars (1018 reviews)
- [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) — 4.7/5 stars (409 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [YouCanBookMe](https://www.g2.com/products/youcanbookme/reviews) — 4.7/5 stars (1934 reviews)
- [Doodle](https://www.g2.com/products/doodle/reviews) — 4.4/5 stars (2069 reviews)
- [RevenueHero](https://www.g2.com/products/revenuehero-revenuehero/reviews) — 4.8/5 stars (162 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)

### Alternatives to Qualified

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — 4.3/5 stars (1430 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (498 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9096 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)

### Alternatives to Birdeye

- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4045 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (638 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (525 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2096 reviews)
- [Yext](https://www.g2.com/products/yext/reviews) — 4.4/5 stars (1121 reviews)
- [Synup](https://www.g2.com/products/synup/reviews) — 4.5/5 stars (315 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Semrush](https://www.g2.com/products/semrush/reviews) — 4.5/5 stars (3385 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.2/5 stars (1995 reviews)

---
## Top Discussions

### Chili Piper

- Title: [Is there anyway to automatically offer up times based off multiple participants' calendars?](https://www.g2.com/discussions/43322-is-there-anyway-to-automatically-offer-up-times-based-off-multiple-participants-calendars) — 2 comments, 1 upvote
  > **Top comment:** "Hey Matt, 

Chili Piper has this feature. You can create a meeting type that includes multiple people, you could even use suggested times to include..."
- Title: [Is video conferencing for meetings included in all packages?](https://www.g2.com/discussions/is-video-conferencing-for-meetings-included-in-all-packages) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes! Zoom, GoToMeeting, and other video conferencing is included in all subscriptions. The difference in Concierge Live is that it allows for real-time..."
- Title: [What counts as a user?](https://www.g2.com/discussions/what-counts-as-a-user) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A user is anyone that is booking a meeting, assigned a meeting, or an admin/manager who needs access to the application."
- Title: [Do integrations cost extra?](https://www.g2.com/discussions/do-integrations-cost-extra) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "No, the pricing listed here is what you pay for your annual subscription. All user licenses include integrations to Salesforce, GSuite/O365, Zoom,..."
- Title: [I have a sales development representative booking for an account executive. Does that count as one license or two?](https://www.g2.com/discussions/i-have-a-sales-development-representative-booking-for-an-account-executive-does-that-count-as-one-license-or-two) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Two. Both users would need to have their calendars connected for Chili Piper to work properly as well as for personal settings, such as working hours."

### Qualified

- Title: [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) — 1 comment
  > **Top comment:** "Saying hello to competitors when they are on our site 😝"

### Birdeye

- Title: [How do you delete a review you post on this site?](https://www.g2.com/discussions/35410-how-do-you-delete-a-review-you-post-on-this-site) — 7 comments, 2 upvotes
  > **Top comment:** "Hi Kurt, to delete a G2 review, you can contact G2 support or log into your G2 profile.  If you're referencing a review you left on a Birdeye site, feel free..."
- Title: [What is BirdEye?](https://www.g2.com/discussions/what-is-birdeye) — 4 comments
  > **Top comment:** "It’s an Online Reputation and Social Media Management Platform."
- Title: [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) — 2 comments
  > **Top comment:** "Birdeye reviews are not fake. They aggregate reviews across the web from various sources such as Facebook and Google. Reviews can also be directly posted to..."
- Title: [I'm curious about schema?](https://www.g2.com/discussions/i-m-curious-about-schema) — 2 comments, 1 upvote
  > **Top comment:** "Thank you XAP Credit Solution for fixing my credit.  I'm very overwhelmed by this act of kindness shown to us by you and your team. I don’t regret whatever..."
- Title: [How do I take a screen shot of my login and upload it to the survery? Thanks,](https://www.g2.com/discussions/how-do-i-take-a-screen-shot-of-my-login-and-upload-it-to-the-survery-thanks-5e46994b-bc64-4d6e-aec9-d23e0c1c5270) — 2 comments, 1 upvote
  > **Top comment:** "Take a pic with your cell phone, then upload it!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/chili-piper-vs-qualified-vs-birdeye)