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Compare Chili Piper and Cirrus Insight 
Featured Products
At a Glance
Market Segments
Mid-Market (61.8% of reviews)
Mid-Market (46.1% of reviews)
Entry-Level Pricing
$15.00 1 Users Per Month
$14.00 1 User Per Month
Chili Piper
Star Rating
(698)4.6 out of 5
Market Segments
Mid-Market (61.8% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Users Per Month
Browse all 6 pricing plansCirrus Insight
Star Rating
(1,512)4.2 out of 5
Market Segments
Mid-Market (46.1% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansChili Piper vs Cirrus Insight
When assessing the two solutions, reviewers found Chili Piper easier to use and do business with overall. However, reviewers preferred the ease of set up with Cirrus Insight, along with administration.
- Reviewers felt that Chili Piper meets the needs of their business better than Cirrus Insight.
- When comparing quality of ongoing product support, reviewers felt that Chili Piper is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Chili Piper over Cirrus Insight.
Pricing
Entry-Level Pricing
Chili Piper
ChiliCal Teams
$15.00
1 Users Per Month
Smart scheduling links for revenue reps
- One click instant booking (Salesforce required).
- Round-robin between reps on your team.
- Schedule on behalf of others.
Cirrus Insight
Salesforce Sync
$14.00
1 User Per Month
Capture all emails, calendar events, and tasks in Salesforce without any manual data entry.
- Standard Bi-Directional or One-Way Sync
- Sync of Emails, Events and Tasks
- Data Stored in Salesforce
Free Trial
Chili Piper
No trial information availableCirrus Insight
Free Trial is available
Ratings
Meets Requirements
9.3
445
8.5
1,390
Ease of Use
9.0
449
8.4
1,369
Ease of Setup
8.0
152
8.4
407
Ease of Admin
8.2
149
8.4
336
Quality of Support
9.3
406
8.0
1,074
Has the product been a good partner in doing business?
8.9
147
8.3
327
Product Direction (% positive)
9.1
381
8.0
1,385
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Feature Not Available
Not enough data
Not enough data
Sales Analysis
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Feature Not Available
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.1
242
|
Verified
Not enough data
8.8
307
|
Verified
Not enough data
Feature Not Available
Not enough data
7.5
147
|
Verified
Not enough data
8.8
288
|
Verified
Not enough data
8.0
54
Not enough data
Feature Not Available
Repeatability and Reportability
Not enough data
8.0
196
|
Verified
Not enough data
8.3
226
|
Verified
Not enough data
8.0
224
|
Verified
Not enough data
7.8
174
|
Verified
Not enough data
Feature Not Available
AI and Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.7
33
Generative AI
Not enough data
6.1
22
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Matching
9.0
119
Not enough data
8.9
105
Not enough data
8.7
98
Feature Not Available
Routing
9.1
130
Not enough data
8.8
106
Not enough data
8.9
110
Not enough data
9.2
132
Not enough data
Platform Operations
8.7
99
Not enough data
8.6
99
Feature Not Available
8.9
104
Feature Not Available
8.9
85
Feature Not Available
8.8
116
Not enough data
9.2
130
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
9.1
130
6.5
14
9.2
136
7.2
13
Shared Calendar
9.2
137
7.1
14
9.2
130
7.9
14
Accessibility
9.1
109
Feature Not Available
9.0
92
Feature Not Available
Integration
9.3
99
8.5
14
9.1
114
6.4
14
9.3
148
8.2
14
Notifications
9.4
139
7.0
14
9.3
107
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Calendar
Not enough data
Not enough data
Notifications
Not enough data
8.0
17
Not enough data
7.9
15
Not enough data
8.9
18
Settings
Not enough data
7.8
15
Not enough data
8.9
16
Not enough data
8.8
15
Personalization
Not enough data
8.2
12
Not enough data
8.7
17
Integrations
Not enough data
7.5
14
Not enough data
7.4
11
Not enough data
5.6
8
Not enough data
6.5
8
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
9.4
90
6.8
34
9.4
148
8.6
36
9.5
133
6.5
34
9.5
101
6.8
34
9.4
147
8.4
35
Branding & Customizatio
9.3
136
7.8
36
9.3
139
8.1
36
9.2
109
7.1
34
Automatic Rules & Configurations
9.5
149
8.4
35
9.5
138
7.8
34
9.2
133
7.1
35
Agentic AI - Business Scheduling
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
8.2
650
Not enough data
8.2
651
Not enough data
8.1
576
Customizations
Not enough data
8.4
740
Not enough data
8.2
608
Not enough data
8.1
635
Not enough data
7.8
486
Not enough data
7.9
539
Generative AI
Not enough data
6.4
59
Categories
Categories
Shared Categories
Chili Piper and Cirrus Insight are categorized as Business Scheduling, Lead-to-Account Matching and Routing, and Calendar
Unique Categories
Chili Piper is categorized as Live Chat
Cirrus Insight is categorized as Sales Engagement, AI Sales Assistant, Email Tracking, Online Appointment Scheduling, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Chili Piper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cirrus Insight
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
42.0%
Information Technology and Services
12.7%
Marketing and Advertising
6.7%
Financial Services
6.2%
Internet
2.7%
Other
29.7%
Computer Software
17.2%
Information Technology and Services
9.7%
Marketing and Advertising
9.7%
Internet
5.8%
Financial Services
5.1%
Other
52.5%
Alternatives
Discussions
Is video conferencing for meetings included in all packages?
2 Comments
Official Response from Chili Piper
Yes! Zoom, GoToMeeting, and other video conferencing is included in all subscriptions. The difference in Concierge Live is that it allows for real-time...Read more
Is there anyway to automatically offer up times based off multiple participants' calendars?
2 Comments
DC
Hey Matt,
Chili Piper has this feature. You can create a meeting type that includes multiple people, you could even use suggested times to include...Read more
I have a complex process. How long does it take to setup Chili Piper?
1 Comment
Official Response from Chili Piper
Our app installs in a few clicks. To make sure you have the right settings for everyone in your team, it can take an admin, depending on the team size...Read more
how can I improve on synchronisation with Salesforce
3 Comments
PB
Hi Andrea, lately there seems to be an overall problem with synchronizing with information with Cirrus. I have gmail and while all of my emails are synching...Read more
How reliable is the Chrome extension and Cirrus Insight side panel for your users?
2 Comments
WG
I find it to be quite accurate. I love being able to pull opportunities in the side panel. I think a couple times maybe the contact is not right, but this...Read more
Why does the outlook plugin frequently logout/not load?
2 Comments
DH
Had the same issue and was advised it was an internet explorer issue. Was never able to get issue resolved on my corporate issues as our IT would not allow...Read more
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