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Compare Cherwell ITSM and Symphony SummitAI - IT Service Management

See this
side-by-side comparison of Cherwell ITSM vs. Symphony SummitAI - IT Service Management
based on preference data from user reviews. Cherwell ITSM rates 4.1/5 stars with 150 reviews. By contrast, Symphony SummitAI - IT Service Management rates 4.8/5 stars with 9 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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Cherwell ITSM
Cherwell ITSM
(150)
4.1 out of 5
Cherwell ITSM
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
(9)
4.8 out of 5
Symphony SummitAI - IT Service Management
Star Rating
Cherwell ITSM
Cherwell ITSM
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Market Segments
Cherwell ITSM
Cherwell ITSM
Enterprise (69.1% of reviews)
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Enterprise (75.0% of reviews)
Entry Level Price
Cherwell ITSM
Cherwell ITSM
No pricing information available
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
No pricing information available

Cherwell ITSM vs Symphony SummitAI - IT Service Management

  • Reviewers felt that Symphony SummitAI - IT Service Management meets the needs of their business better than Cherwell ITSM.
  • When comparing quality of ongoing product support, reviewers felt that Symphony SummitAI - IT Service Management is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Symphony SummitAI - IT Service Management over Cherwell ITSM.
Categories
Shared Categories
Cherwell ITSM
Cherwell ITSM
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Cherwell ITSM and Symphony SummitAI - IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
Cherwell ITSM
Cherwell ITSM is categorized as Service Desk
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management is categorized as Enterprise IT Management Suites
Pricing
Cherwell ITSM
Cherwell ITSM Pricing
Free Trial Unavailable
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management Pricing
Free Trial Unavailable
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Ratings
Meets Requirements
Cherwell ITSM
Cherwell ITSM
8.3
Responses: 143
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
9.6
Responses: 8
Ease of Use
Cherwell ITSM
Cherwell ITSM
7.6
Responses: 143
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
9.8
Responses: 8
Ease of Setup
Cherwell ITSM
Cherwell ITSM
7.3
Responses: 93
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
8.7
Responses: 5
Ease of Admin
Cherwell ITSM
Cherwell ITSM
8.2
Responses: 92
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
8.7
Responses: 5
Quality of Support
Cherwell ITSM
Cherwell ITSM
8.1
Responses: 126
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
9.8
Responses: 8
Ease of Doing Business With
Cherwell ITSM
Cherwell ITSM
8.9
Responses: 93
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Product Direction (% positive)
Cherwell ITSM
Cherwell ITSM
7.9
Responses: 143
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
10.0
Responses: 8
Features
Administration
Change Management
Cherwell ITSM
Cherwell ITSM
Not enough data available
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Asset Management
Cherwell ITSM
Cherwell ITSM
Not enough data available
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Reports & Analytics
Cherwell ITSM
Cherwell ITSM
8.0
Responses: 16
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Service Desk
Help Desk
Cherwell ITSM
Cherwell ITSM
8.9
Responses: 18
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Incident Reports
Cherwell ITSM
Cherwell ITSM
8.9
Responses: 19
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Process Workflow
Cherwell ITSM
Cherwell ITSM
8.9
Responses: 16
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Management
Reporting
Cherwell ITSM
Cherwell ITSM
7.4
Responses: 14
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Administration Console
Cherwell ITSM
Cherwell ITSM
7.3
Responses: 13
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Access Management
Cherwell ITSM
Cherwell ITSM
7.9
Responses: 11
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Asset Management
Cherwell ITSM
Cherwell ITSM
8.1
Responses: 12
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Policy Dictation
Cherwell ITSM
Cherwell ITSM
7.1
Responses: 7
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Functionality
Ticketing System
Cherwell ITSM
Cherwell ITSM
8.6
Responses: 14
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Performance Logging
Cherwell ITSM
Cherwell ITSM
7.5
Responses: 10
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Alerting
Cherwell ITSM
Cherwell ITSM
7.6
Responses: 9
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Automation
Cherwell ITSM
Cherwell ITSM
8.5
Responses: 11
Verified Feature
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
Not enough data available
Reviewers' Company Size
Reviewers of both Cherwell ITSM and Symphony SummitAI - IT Service Management were most often representing companies in the Enterprise segment.
Small-Business
(50 or fewer emp.)
Cherwell ITSM
Cherwell ITSM
8.1%
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
0%
Mid-Market
(51-1000 emp.)
Cherwell ITSM
Cherwell ITSM
22.8%
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
25.0%
Enterprise
(> 1000 emp.)
Cherwell ITSM
Cherwell ITSM
69.1%
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management
75.0%
Reviewers' Industry
Cherwell ITSM
Cherwell ITSM Industry
Information Technology and Services
16.8%
Higher Education
11.4%
Hospital & Health Care
8.7%
Government Administration
8.1%
Financial Services
5.4%
Other
49.7%
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management Industry
Automotive
50.0%
Information Technology and Services
25.0%
Telecommunications
12.5%
Luxury Goods & Jewelry
12.5%
Other
0.0%
Reviews
Most Helpful Favorable Review
Cherwell ITSM
GI
User in Information Technology and Services

- A lot of features & it is highly configurable to adapt to what your business needs

Symphony SummitAI - IT Service Management
G
User in Automotive

i had been using Incident management feature frequently and i would say its the best feature i found in the summit service management tool

Most Helpful Critical Review
Cherwell ITSM
GO
User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Symphony SummitAI - IT Service Management
Vinoth K.
Administrator in Information Technology and Services

Testing issues and bugs on workflows. Upgrade issues because of disconnect between implementation team and development team which makes new features coming up in the upgrades as buggy

Discussions
Cherwell ITSM
Cherwell ITSM Discussions
How is Cherwell Service Management priced and packaged?
1 comment
G2
Pricing will vary depending on promotions or what is negotiated with sales but for the most part they have CSM (Cherwell Service management) CAM (Cherwell...Read more
Can Cherwell Service Management support areas outside of IT?
1 comment
G2
Cherwell definitely supports areas outside of IT. It does this in two ways. 1. Configuration can be used to create a solution from scratch or to modify...Read more
Can the Cherwell Service Platform support areas outside of IT? 
1 comment
Offical Response from Cherwell ITSM
Yes – and over 70% of customers use Cherwell’s solutions to support business areas outside of IT. All of our solutions, including our marquee ITSM solution...Read more
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management Discussions
Monty the Mongoose crying
Symphony SummitAI - IT Service Management has no discussions with answers
Screenshots
Cherwell ITSM
Cherwell ITSM Screenshots
Symphony SummitAI - IT Service Management
Symphony SummitAI - IT Service Management Screenshots
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