Compare Cherwell ITSM vs Symphony Summit - IT Service Management

See this
comparison of Cherwell ITSM vs. Symphony Summit - IT Service Management
based on data from user reviews. Cherwell ITSM rates 4.0/5 stars with 127 reviews. Symphony Summit - IT Service Management rates 4.9/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Cherwell ITSM
Free Trial Unavailable
Symphony Summit - IT Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
9.0
Ease of Use
Ease of Use
7.7
9.8
Ease of Setup
Ease of Setup
7.4
Not enough data available
Ease of Admin
Ease of Admin
8.2
Not enough data available
Quality of Support
Quality of Support
8.3
9.3
Ease of Doing Business With
Ease of Doing Business With
8.8
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
7.8
10.0
Meets Requirements
Cherwell ITSM
8.2
Symphony Summit - IT Service Management
9.0
Ease of Use
Cherwell ITSM
7.7
Symphony Summit - IT Service Management
9.8
Ease of Setup
Cherwell ITSM
7.4
Symphony Summit - IT Service Management
Not enough data available
Ease of Admin
Cherwell ITSM
8.2
Symphony Summit - IT Service Management
Not enough data available
Quality of Support
Cherwell ITSM
8.3
Symphony Summit - IT Service Management
9.3
Ease of Doing Business With
Cherwell ITSM
8.8
Symphony Summit - IT Service Management
Not enough data available
Product Direction (% positive)
Cherwell ITSM
7.8
Symphony Summit - IT Service Management
10.0

Features

Administration
Change Management
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Asset Management
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Reports & Analytics
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Service Desk
Help Desk
Cherwell ITSM
9.2
Symphony Summit - IT Service Management
Not enough data available
Incident Reports
Cherwell ITSM
9.2
Symphony Summit - IT Service Management
Not enough data available
Process Workflow
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Management
Reporting
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Administration Console
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Access Management
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Asset Management
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Policy Dictation
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Functionality
Ticketing System
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Performance Logging
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Alerting
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available
Automation
Cherwell ITSM
Not enough data available
Symphony Summit - IT Service Management
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.4%
0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
22.0%
14.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
68.5%
85.7%
Cherwell ITSM
Small-Business
9.4%
Mid-Market
22.0%
Enterprise
68.5%
Symphony Summit - IT Service Management
Small-Business
0%
Mid-Market
14.3%
Enterprise
85.7%

Reviewers' Industry

 
Information Technology and Services
17.3%
Automotive
57.1%
 
Hospital & Health Care
10.2%
Telecommunications
14.3%
 
Higher Education
10.2%
Information Technology and Services
14.3%
 
Government Administration
8.7%
Computer Software
14.3%
 
Financial Services
5.5%
 
Other
48.0%
Other
0.0%
Cherwell ITSM
Information Technology and Services
17.3%
Hospital & Health Care
10.2%
Higher Education
10.2%
Government Administration
8.7%
Financial Services
5.5%
Other
48.0%
Symphony Summit - IT Service Management
Automotive
57.1%
Telecommunications
14.3%
Information Technology and Services
14.3%
Computer Software
14.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
User in Utilities

The various dashboards available, the reporting available, the ability to reach out to customers through the Service Catalog and the ease they can reset their passwords. This system has a variety of features we were lacking with the last ticketing system.

Executive Sponsor

Simplicity of use and the ability to deploy across multiple geographies. The ability to customize splash screens. Administration of the application is a simple as one could get. The ability to build workflow systems along with the ability to 'park' tickets...

Most Helpful Critical Review
Most Helpful Critical Review
User in Information Technology and Services

The user interface makes it very difficult to do most anything

 
Cherwell ITSM
Most Helpful Favorable Review
User in Utilities

The various dashboards available, the reporting available, the ability to reach out to customers through the Service Catalog and the ease they can reset their passwords. This system has a variety of features we were lacking with the last ticketing system.

Most Helpful Critical Review
User in Information Technology and Services

The user interface makes it very difficult to do most anything

Symphony Summit - IT Service Management
Most Helpful Favorable Review
Executive Sponsor

Simplicity of use and the ability to deploy across multiple geographies. The ability to customize splash screens. Administration of the application is a simple as one could get. The ability to build workflow systems along with the ability to 'park' tickets...

Screenshots

 
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Symphony Summit - IT Service Management

Videos

 

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

No videos provided
Cherwell ITSM

Find out how Cherwell's ITSM solution, Cherwell Service Management, helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Symphony Summit - IT Service Management
No videos provided

Downloads

Symphony Summit - IT Service Management
No downloads provided
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