G2 reviewers report that ScalaHosting excels in customer support, with users highlighting the availability of knowledgeable support agents at any time. One user mentioned, "What I appreciate most is that I receive genuinely helpful and knowledgeable support from real people at any time of day."
Users say that ChemiCloud's standout feature is its rapid response time for support tickets, often resolving issues within an hour. This has been a significant advantage for users who need immediate assistance, as one reviewer noted, "Their best feature is their 24/7 online responsive support."
Reviewers mention that ScalaHosting offers a strong performance-to-cost balance, making it a great choice for small businesses. Users appreciate the scalability of their services, which allows them to grow without facing prohibitive costs, as highlighted by a user who stated, "the cost barrier to entry was good and scalable."
According to verified reviews, ChemiCloud shines in its user-friendly web interface, which many users find intuitive for daily operations. One user expressed satisfaction with the system, saying, "I'm online and using their system every day and have found their web-based interface easy to navigate."
G2 reviewers report that while ScalaHosting has a higher overall satisfaction score, ChemiCloud boasts slightly better ratings in specific areas like email hosting and file management. Users have praised ChemiCloud's email hosting capabilities, stating, "Love the customer support team. Absolutely fantastic."
Users say that ScalaHosting's implementation process is smooth, with many appreciating the ease of setup. A user remarked, "Customer support is most important to me, and the support agents at ScalaHosting have always been easy to get hold of, polite, and have solved every problem I have had."
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