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# Chekkit vs LiveChat Comparison - What are their main differences?

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ChekkitLiveChat[+ Add Product](#)

Reviews

**Chekkit** [

4.9/5(155)

](https://www.g2.com/products/chekkit/reviews#reviews)

**LiveChat** [

4.5/5(813)

](https://www.g2.com/products/livechat/reviews#reviews)

Pricing

**Chekkit**
Free Trial

**$149.00** Per Month · Chekkit Pricing

**LiveChat**
Free Trial

**$19.00** 100 Visitors Per Month · Starter

**Pricing Insights**
from reviews

Time to Implement

**Chekkit**
1 month

Based on 35 responses

**LiveChat**
1 month

Based on 37 responses

Return on Investment

**Chekkit**
7 months2 months sooner

Based on 29 responses

**LiveChat**
9 months

Based on 30 responses

Perceived Cost

**Chekkit**
$$$$$

**LiveChat**
$$$$$

Average Discount

**Chekkit**
9%2% more

**LiveChat**
7%

 ![Chekkit](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e8e915634f1e38b5143ebd54be5f4e99/chekkit.png "Chekkit")

 ![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")

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Pros & Cons

**Chekkit**
[
AI Integration (1)
](https://www.g2.com/products/chekkit/reviews?filters%5Bsentiment_snippet%5D=2416281&qs=pros-and-cons#reviews)[
AI Technology (1)
](https://www.g2.com/products/chekkit/reviews?filters%5Bsentiment_snippet%5D=2416283&qs=pros-and-cons#reviews)[
AI Limitations (1)
](https://www.g2.com/products/chekkit/reviews?filters%5Bsentiment_snippet%5D=2416291&qs=pros-and-cons#reviews)[
Chat Functionality (1)
](https://www.g2.com/products/chekkit/reviews?filters%5Bsentiment_snippet%5D=2416290&qs=pros-and-cons#reviews)

**LiveChat**
[
Ease of Use (24)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=1635429&qs=pros-and-cons#reviews)[
Features (20)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361164&qs=pros-and-cons#reviews)[
Not Intuitive (7)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2361076&qs=pros-and-cons#reviews)[
Chatbot Issues (6)
](https://www.g2.com/products/livechat/reviews?filters%5Bsentiment_snippet%5D=2289838&qs=pros-and-cons#reviews)

Integrations

**Chekkit**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a98ffa08edcd700c1e0e7757834243f8/tri-technical-systems-aim.png "Product Avatar Image")

AIM

](https://www.g2.com/products/tri-technical-systems-aim/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_816a36aa4e3c921c2e33ef4fe12a959a/dealersocket.png "Product Avatar Image")

DealerSocket

](https://www.g2.com/products/dealersocket/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_956e98e16e0217fee251f9ebf8156559/fareharbor.png "Product Avatar Image")

FareHarbor

](https://www.g2.com/products/fareharbor/reviews)[
View all
](https://www.g2.com/products/chekkit/integrations)

**LiveChat**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f06b20b852a8cb9a1da78d03a13e5b79/chatbot.png "Product Avatar Image")

ChatBot

](https://www.g2.com/products/chatbot/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e534e0cc2b2a60a9783e0657d56c0261/ecwid.png "Product Avatar Image")

Ecwid

](https://www.g2.com/products/ecwid/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71b3279994498356444c5ab8c8cb23ae/facebook.png "Product Avatar Image")

Facebook

](https://www.g2.com/products/facebook/reviews)[
View all
](https://www.g2.com/products/livechat/integrations)

Screenshots

**Chekkit**
 ![Chekkit screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1818471/01-inbox-convert%282%29.png)

**LiveChat**
 ![LiveChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1574757/1-ChatWidget.png)

Ratings

Meets Requirements

**Chekkit**

9.4

9.4113

**LiveChat**

9.1

9.1709

Ease of Use

**Chekkit**

9.6

9.6114

**LiveChat**

9.3

9.3708

Ease of Setup

**Chekkit**

9.6

9.663

**LiveChat**

9.0

9.0288

Ease of Admin

**Chekkit**

9.6

9.662

**LiveChat**

9.1

9.1278

Quality of Support

**Chekkit**

9.7

9.7109

**LiveChat**

9.1

9.1657

Has the product been a good partner in doing business?

**Chekkit**

9.8

9.862

**LiveChat**

9.1

9.1270

Product Direction (% positive)

**Chekkit**

9.5

9.5102

**LiveChat**

8.3

8.3700

Features

Live Chat[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

9.0

48

8.5

405

Generative AI

AI Text Generation

Not enough data

7.7(won by default)

10

AI Text Summarization

Not enough data

7.8(won by default)

9

AI Text-to-Speech

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Communication

Pop-up Chat

9.1

43

9.2(won by 0.1)

330

|

Verified

Notifications

9.0(won by 0.1)

45

8.9

328

|

Verified

Targeted Emails

8.7(won by 0.3)

21

8.4

221

In-App Messaging

9.1(won by 0.3)

37

8.8

269

|

Verified

Co-Browsing

Feature Not Available

8.3(won by default)

30

Real-Time Notifications

Not enough data

Not enough data

Real-time Consumer-facing Chat

Not enough data

Not enough data

 Internal Use

Customization 

8.8(won by 0.4)

33

8.4

281

|

Verified

Conversation Archiving

9.1(won by 0.3)

41

8.8

305

|

Verified

Lead Development

9.4(won by 0.8)

29

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.6

255

|

Verified

Knowledge Base

9.0(won by 0.4)

29

8.6

259

|

Verified

Customer Profiles

9.0(won by 0.6)

30

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.4

249

|

Verified

Team Inbox 

Feature Not Available

8.6(won by default)

244

|

Verified

Additional Functionality

Real-Time Analytics

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offline Form

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

Not enough data

8.8

440

Ticket and Case Management

Ticket Creation User Experience

Not enough data

9.2(won by default)

248

Ticket Response User Experience

Not enough data

9.1(won by default)

245

Workflow

Not enough data

9.0(won by default)

239

Automated Response

Not enough data

9.2(won by default)

253

Service Level Agreement (SLA) Management

Not enough data

8.5(won by default)

156

Attachments/Screencasts

Not enough data

9.0(won by default)

231

Ticket Collaboration

Not enough data

9.1(won by default)

230

Customer/Contact Database

Not enough data

8.9(won by default)

142

|

Verified

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

6.4(won by default)

6

AI Text Summarization

Not enough data

7.2(won by default)

6

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

Not enough data

9.2(won by default)

220

|

Verified

Email to Case

Not enough data

9.3(won by default)

232

|

Verified

Live Chat Support

Not enough data

9.4(won by default)

269

|

Verified

Social Media Integration

Not enough data

8.9(won by default)

222

|

Verified

Voice

Not enough data

8.5(won by default)

108

Video Chat

Not enough data

Not enough data

Platform

Customization 

8.8(won by 0.4)

33

8.4

281

|

Verified

Mobile User Support

Not enough data

9.1(won by default)

82

|

Verified

User, Role, and Access Management

Not enough data

9.2(won by default)

88

|

Verified

Third-Party Integrations

Not enough data

8.9(won by default)

73

|

Verified

Reporting

Not enough data

9.0(won by default)

213

|

Verified

Activity Dashboard

Not enough data

9.1(won by default)

217

|

Verified

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Marketing[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

9.1

31

Not enough data

Messenger

Sequencing

9.5(won by default)

17

Not enough data

Video Chat

9.2(won by default)

26

Not enough data

Customization Interface

8.3(won by default)

19

Not enough data

AI

Feature Not Available

Not enough data

Generative AI

Not enough data

Not enough data

Channels

Social Media Integration

9.0(won by default)

20

Not enough data

Website

8.9(won by default)

28

Not enough data

Text Message (SMS)

9.5(won by default)

29

Not enough data

Voice Assistants

9.0(won by default)

13

Not enough data

Other

8.7(won by default)

13

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Customers

Audience Targeting

9.1(won by default)

19

Not enough data

Profiles

9.4(won by default)

20

Not enough data

Analytics

8.9(won by default)

21

Not enough data

Lead Gathering

9.1(won by default)

18

Not enough data

Sales Conversion

9.3(won by default)

20

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Conversational Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Customizable Fields

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Lead Nurturing

Not enough data

Not enough data

Human Handover

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Product Recommendations

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Appointment Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Campaign Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-time Conversations

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Email Automation

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

SMS Marketing[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

9.2

18

Not enough data

Text Messaging

Bulk SMS

9.4(won by default)

14

Not enough data

Two-Way Text Messaging

9.6(won by default)

17

Not enough data

Automatic Replies

9.1(won by default)

17

Not enough data

Automatic URL Shortening

9.0(won by default)

15

Not enough data

MMS Marketing

9.0(won by default)

14

Not enough data

Personalization

9.4(won by default)

14

Not enough data

Transactional SMS

9.6(won by default)

15

Not enough data

Text Scheduler

Feature Not Available

Not enough data

Link Shortening

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Scheduled Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

2-Way Messaging

Not enough data

Not enough data

SMS Platform

Reporting

9.0(won by default)

15

Not enough data

Marketing Automation

8.6(won by default)

15

Not enough data

White Label

9.5(won by default)

10

Not enough data

Text-to-Landline

8.8(won by default)

10

Not enough data

Short Codes

Feature Not Available

Not enough data

API Integration

Feature Not Available

Not enough data

QR Codes

Not enough data

Not enough data

Agentic AI - SMS Marketing

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

AI Automation - SMS Marketing

AI SMS

Not enough data

Not enough data

AI Content Generation - SMS Marketing

AI SMS

Not enough data

Not enough data

Additional Functionality

Campaign Scheduling

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Polls/Voting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Landing Pages/Web Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Text-to-Win

Not enough data

Not enough data

Mobile Coupons

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Mass Texting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Consent Management

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Open Rate Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Survey Builder

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

MMS

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Mobile Keywords

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

9.1

56

Not enough data

Channels

Multi-Channel Coverage

9.0(won by default)

32

Not enough data

Open Listening

8.9(won by default)

20

Not enough data

Physical Media

Feature Not Available

Not enough data

Design

Communications Strategy Development

8.9(won by default)

25

Not enough data

Create Content

9.2(won by default)

22

Not enough data

Personalization

9.0(won by default)

40

Not enough data

Inbound Identification

9.4(won by default)

37

Not enough data

Regulatory Compliance

9.4(won by default)

28

Not enough data

Batch Communications

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

On-Demand Communications

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

8.3

8

Generative AI

AI Text Summarization

Not enough data

Not enough data

Self-Service Experience

Knowledge Base

Not enough data

Not enough data

Searchable Articles

Not enough data

Not enough data

Community Forums

Not enough data

Feature Not Available

Mobile Optimization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Self-Service Platform

Automation

Not enough data

8.3(won by default)

5

Branding

Not enough data

Not enough data

Artificial Intelligence

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Agentic AI - Customer Self-Service

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

9.3

11

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

9.7(won by default)

6

Not enough data

Survey Deployment

9.2(won by default)

6

Not enough data

Feedback Collection

8.9(won by default)

9

Not enough data

Device Responsiveness

9.2(won by default)

8

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

8.6(won by default)

6

Not enough data

Trigger Alerts

9.7(won by default)

6

Not enough data

Real-Time Analysis

9.2(won by default)

6

Not enough data

Real-Time Action

9.3(won by default)

7

Not enough data

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

9.3(won by default)

5

Not enough data

System Monitoring

9.4(won by default)

6

Not enough data

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Online Reputation Management[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

9.2

65

Not enough data

Consumer Intelligence

Customer Feedback

9.6(won by default)

57

|

Verified

Not enough data

Competitive Intelligence

9.5(won by default)

49

|

Verified

Not enough data

Sentiment Analysis

9.0(won by default)

44

|

Verified

Not enough data

Competitive Analysis

Not enough data

Not enough data

Reporting

Corporate Reporting

9.1(won by default)

40

|

Verified

Not enough data

Dashboard

9.4(won by default)

60

Not enough data

Revenue Reporting

Feature Not Available

Not enough data

Media Monitoring

Social Networks Monitoring

8.8(won by default)

42

|

Verified

Not enough data

Social Media Management

8.8(won by default)

43

|

Verified

Not enough data

Digital Media Monitoring

Feature Not Available

Not enough data

Review Monitoring

Not enough data

Not enough data

Brand Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

SEO Management

Not enough data

Not enough data

Response Management

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

In-House Management

Employee Performance

Feature Not Available

Not enough data

Team Workflow

Feature Not Available

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Online Reputation Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Additional Functionality

White Label

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Review Sharing

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Customer Advocacy

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Employee Advocacy

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Scoring

Not enough data

Not enough data

API

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Review Request

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Show 6 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Chatbots[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Customization

Not enough data

Not enough data

Control

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Menu bars

Not enough data

Not enough data

Drip sequences

Not enough data

Not enough data

Platform

Live chat

Not enough data

Not enough data

Integrations

Not enough data

Not enough data

Branding

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

A/B testing

Not enough data

Not enough data

Role-based access

Not enough data

Not enough data

Collection of information

Not enough data

Not enough data

Augmented Analytics

Not enough data

Not enough data

Proactive Chat

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Surveys

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Pre-Configured Bot

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Query Suggestions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational Platform

Personalization

Not enough data

Not enough data

Omnichannel

Not enough data

Not enough data

Contextual Engagement

Not enough data

Not enough data

Proactive Engagement

Not enough data

Not enough data

Support Automation

Intelligent Routing

Not enough data

Not enough data

Seamless Escalation

Not enough data

Not enough data

Transcripts

Not enough data

Not enough data

Self-Serve Support

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Online Form Builder[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Customization

Custom Fields

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Multi-page Forms

Not enough data

Not enough data

Design

Not enough data

Not enough data

Forms Creation & Design

Not enough data

Not enough data

Additional Functionality

Embedded Forms

Not enough data

Not enough data

Offline Capability

Not enough data

Not enough data

Notifications

Not enough data

Not enough data

Payments

Not enough data

Not enough data

Mobile Forms

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Autofill

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Convert to PDF

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Media Library

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Support

Text

Not enough data

Not enough data

Speech

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Intelligent Routing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

Not enough data

Not enough data

Language

Not enough data

Not enough data

Conversational AI

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Conversational Commerce Platforms[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

Conversational AI - Conversational Commerce Platforms

AI chatbots

Not enough data

Not enough data

Messaging and Notifications

Not enough data

Not enough data

AI agents 

Not enough data

Not enough data

Voice assistants

Not enough data

Not enough data

Communication apps

Not enough data

Not enough data

Platform integration - Conversational Commerce Platforms

Ecommerce stores

Not enough data

Not enough data

Sales channels

Not enough data

Not enough data

Payment Platform

Not enough data

Not enough data

Internal tools

Not enough data

Not enough data

Analytics and Reporting - Conversational Commerce Platforms

Conversational analytics

Not enough data

Not enough data

Advance reporting

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Chekkit](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e8e915634f1e38b5143ebd54be5f4e99/chekkit.png "Chekkit")](https://www.g2.com/products/chekkit/reviews)

Chekkit

Small-Business(50 or fewer emp.)

89.6%

Mid-Market(51-1000 emp.)

10.4%

Enterprise(\> 1000 emp.)

0%

[![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews)

LiveChat

Small-Business(50 or fewer emp.)

44.5%

Mid-Market(51-1000 emp.)

37.6%

Enterprise(\> 1000 emp.)

17.9%

Small-Business

(50 or fewer emp.)

89.6%

44.5%

Mid-Market

(51-1000 emp.)

10.4%

37.6%

Enterprise

(\> 1000 emp.)

0%

17.9%

Reviewers' Industry

[![Chekkit](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_e8e915634f1e38b5143ebd54be5f4e99/chekkit.png "Chekkit")](https://www.g2.com/products/chekkit/reviews)
Chekkit

Retail

16.9%

Luxury Goods & Jewelry

9.7%

Consumer Services

5.8%

Furniture

5.8%

Automotive

5.2%

Other

56.5%

[![LiveChat](https://images.g2crowd.com/uploads/product/hd_favicon/04131773581c352e6a7121a9d05737e5/livechat.svg "LiveChat")](https://www.g2.com/products/livechat/reviews)
LiveChat

Computer Software

8.8%

Information Technology and Services

8.7%

Retail

6.3%

Financial Services

3.9%

Internet

3.7%

Other

68.6%

Alternatives

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Fin
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