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Compare Chekkit and Freshdesk 
Featured Products
At a Glance
Market Segments
Small-Business (89.5% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$149.00 Per Month
$19.00 1 User per month billed annually Per Month
Chekkit
Star Rating
(154)4.9 out of 5
Market Segments
Small-Business (89.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$149.00 Per Month
Learn more about ChekkitFreshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Chekkit. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- Users say that Freshdesk's multi-channel support is a standout feature, allowing teams to manage customer interactions efficiently. Reviewers highlight how the shared inbox helps prevent ticket duplication and ensures that nothing gets overlooked, making it a valuable tool for support teams.
- According to verified reviews, Chekkit shines in customer support, with users praising the fantastic support team and their dedication to customer satisfaction. One user noted that Chekkit has enabled more direct communication with customers, enhancing overall efficiency.
- Reviewers mention that while Chekkit has a higher star rating, its lower G2 Score reflects challenges in market presence and user adoption. With only a handful of recent reviews, some users may find it less reliable for long-term use compared to Freshdesk, which has a robust review history.
- Users highlight that Freshdesk's implementation process is quick and intuitive, making it easier for teams to get started. Many users appreciate the automation in ticket handling, which boosts productivity and helps align tickets with the right agents.
- G2 reviewers note that Chekkit offers unique features like chatbot integration, which can be a game-changer for certain industries. However, the higher entry-level price may deter small businesses, especially when compared to Freshdesk's more accessible pricing structure.
Pricing
Entry-Level Pricing
Chekkit
Chekkit Pricing
$149.00
Per Month
We help local businesses get more leads, convert more leads to new sales, and turn new customers into lifetime customers that keep coming back.
- All-in-one Inbox
- Reviews
- Textchat
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Chekkit
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.4
113
8.6
3,184
Ease of Use
9.6
113
8.8
3,206
Ease of Setup
9.6
62
8.6
2,265
Ease of Admin
9.6
62
8.7
2,154
Quality of Support
9.7
108
8.7
3,083
Has the product been a good partner in doing business?
9.8
62
8.8
2,079
Product Direction (% positive)
9.5
101
8.8
3,159
Features by Category
Ticket and Case Management
Not enough data
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2145
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Communication Channels
Not enough data
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
8.8
33
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Messenger
9.5
17
Not enough data
Feature Not Available
Not enough data
9.2
26
Not enough data
8.3
19
Not enough data
Channels
9.0
20
Not enough data
8.9
28
Not enough data
9.5
29
Not enough data
9.0
13
Not enough data
8.7
13
Not enough data
Customers
9.1
19
Not enough data
9.4
20
Not enough data
8.9
21
Not enough data
9.1
18
Not enough data
9.3
20
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
9.4
14
Not enough data
9.6
17
Not enough data
Feature Not Available
Not enough data
9.1
17
Not enough data
9.0
15
Not enough data
9.0
14
Not enough data
9.4
14
Not enough data
9.6
15
Not enough data
SMS Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.5
10
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.0
32
8.3
354
8.9
20
7.9
333
Feature Not Available
7.5
324
Design
8.9
25
8.2
331
9.2
22
7.8
336
9.0
40
8.2
356
9.4
37
8.3
342
9.4
28
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
9.1
43
8.8
585
|
Verified
9.0
45
8.7
602
|
Verified
8.7
21
8.7
496
|
Verified
9.1
37
8.5
200
Feature Not Available
8.2
202
Internal Use
8.8
33
8.1
1663
|
Verified
9.1
41
8.6
204
9.4
29
8.1
187
9.0
29
8.8
560
|
Verified
Feature Not Available
8.8
521
|
Verified
9.0
30
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
9.7
6
Not enough data
9.2
6
Not enough data
8.9
9
Not enough data
9.2
8
Not enough data
Process Management
8.6
6
Not enough data
9.7
6
Not enough data
9.2
6
Not enough data
9.3
7
Not enough data
System Management
9.3
5
Not enough data
9.4
6
Not enough data
Consumer Intelligence
9.6
57
|
Verified
Not enough data
9.5
49
|
Verified
Not enough data
9.0
44
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
9.1
40
|
Verified
Not enough data
9.4
59
Not enough data
Media Monitoring
8.8
42
|
Verified
Not enough data
8.8
42
|
Verified
Not enough data
Feature Not Available
Not enough data
In-House Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Online Reputation Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chekkit and Freshdesk are categorized as Live Chat and Customer Communications Management
Unique Categories
Chekkit is categorized as SMS Marketing, Conversational Marketing, Online Reputation Management, and Enterprise Feedback Management
Freshdesk is categorized as AI Customer Support Agents, Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Social Customer Service, and Customer Self-Service
Reviews
Reviewers' Company Size
Chekkit
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
17.0%
Luxury Goods & Jewelry
9.8%
Furniture
5.9%
Marketing and Advertising
5.2%
Consumer Services
5.2%
Other
56.9%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
How to organize messages without losing information that may need to be referenced at a later time.
1 Comment
DF
Hi Teegan, to archive a message there is a "Close Message" feature that will put all messages in the closed tab.
Thank you for your feedback on an...Read more
Can you please add a "Save All Attachments" feature for both PC and phone application?
1 Comment
DF
Hi Robin,
Thanks for your feedback! Could you please clarify? Do you mean save all attachments that have been sent and received in the conversation? If...Read more
Chekkit has no more discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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